Globalisation of Indian IT Sector

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17 févr. 2014 (il y a 3 années et 8 mois)

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1

Globalisation of Indian IT Sector

23 February 2011

2

2

Global technology and outsourcing
--

market size & growth

*2010

Source: IDC, Everest Research, NASSCOMM

Global technology spending grew by 4%,outpaced by global sourcing growth of 10%

3

`

3

Indian IT


BPO industry export revenues

Indian IT
-
BPO Export Revenues *

(USD Billion)

*Excluding Hardware


Source: NASSCOMM


India’s share in global sourcing


55% in 2010, up from 51% in 2009



Industry accounts for 26% of India’s
exports



IT services exhibiting fastest growth
at 23%, BPO growing by 14%



Transformation, new business
models, driving organization wide
efficiencies



Emergence of verticalised solutions

4

`

4

Domestic Indian IT


BPO industry

Indian IT
-
BPO Domestic Revenues *

(INR Billion)

*Excluding Hardware

Source: NASSCOMM


Domestic industry over $16 billion
annually



IT


BPO seen as a critical
enabler for inclusive growth and
transformation




Government drive to drive
performance and efficiency
accelerating growth (like private
sector to handle issue of
passports, railway reservation
automation, free internet kiosks
for villages)


5

`

5

Employment
-

Indian IT


BPO industry

Direct Employment (‘000)


Source: NASSCOMM


Industry directly employs 2.5 million
professionals



Industry building future ready
organizations through


Sustained investment in training


Opportunities for career growth


Managing people challenges
effectively


Ensuring cost competitiveness



~2 per cent of revenues spent on
training
-

industry supplementing the
education system

6

6

Indian IT


BPO industry exports


sector wise trend


Source: NASSCOMM

Broad
-
based growth


Emerging verticals growing faster than the traditional ones

7

7

India multipliers


for being future ready

`

New Business

Models


Shift towards managed services model,


From FTE based to outcome based; pay
per use model,
CAPEX to OPEX

`

Innovation and

Transformation


IP Led innovation


Innovation through process re
-
engineering

Patents granted to top 5 Indian
IT companies

`

Global Delivery


Globally dispersed footprints


Customer intimacy

Cross
-
border M&A Deals

`

Service delivery

around new tech


Everything as a service model,
platforms


Develop applications around cloud and
platform based solutions

8

8

Outlook and challenges

`

Future Growth

& Outlook


FY2012 software and services growth forecast 16
-
18 per
cent


Broad based growth


across service lines and verticals


New geographies(APAC, Middle East, Japan) incl. domestic
market


M&A
-

niche domains and global presence to escalate


Onshore delivery


key priority

`

Challenges


Talent


quality and employability; Wage Inflation and
attrition


Currency fluctuations, Inflation


Issues of Protectionism and Visas

9

A quick snapshot of HCL

HCL Enterprise

HCL Technologies

The software
services arm

HCL InfoSystems

The systems
integration arm

$5.5

29

77,000

B I L L I O N

COUNTRIES

P E O P L E

10

CANADA

Sunnyvale

Irvine

Mexico City

Dallas

Utah

Los Angeles

Houston

Chicago

Columbia

Stamford

Chicago

CARY, NORTH CAROLINA

Toronto

Fairfax

New Jersey

SAO LEOPOLDO, BRAZIL

Sao Paolo

SOUTH AFRICA

KRAKOW,

POLAND

FINLAND

SWEDEN

ITALY

SWITZERLAND

FRANCE

NETHERLANDS

GERMANY

U.K.

London

Belfast

INDIA

JAPAN

SHANGHAI, CHINA

HONGKONG

Perth

Melbourne

Sydney

Brisbane

Wellington

Auckland

SINGAPORE

MALAYSIA

Dubai

Israel

INDIA

PUERTO RICO

CZECH REPUBLIC

Belgium

SAUDI

ARABIA

Beijing, China

Global Presence


10

Global

Delivery

Centers

(outside

India)



6

Delivery

centers

in

UK

(out

of

which

2

are

in

Northern

Ireland)


One

of

the

largest

employers

in

NI

today



employing

over

2
,
000

people


Over

4
,
500

employees

working

for

HCL

in

Europe

(including

onsite

presence)

11

Globally Admired

11

HCL

is taught at Harvard
as a
premier case study on strategy
and organizational leadership

One of
Britain’s
Top

Employers

for the
4
th

Consecutive Year

Acknowledges HCL

Technologies
as the
world’s most
modern

management

Darden School of Business has done
a case
study on

the

impact

created by HCL

through
its “Employees First Customers

Second”
practice

HCL Technologies is
Disruptive and
Bears Watching
…though it has not
received the hype of a salesforce.com
or Google, we

believe HCL may very
well be one of the contenders to

lead
the IT

services world of the very
near

future.”

“IBM and the other
multinationals
are

becoming increasingly
nervous

about HCL

Technologies…”

Best Employer
in India


Hewitt Study 2009

One of the 44
Most Democratic
Workplaces

in the World

Employees First, Customers Second

is now a book

Published by Harvard Press

Foreword by
Late Prof C.K. Prahalad

Admired by many global thought leaders

Tom Peters, Tony Hsieh, Gary Hamel, Judy McGrath

Ram Charan, Victor K. Fung

Included in Forbes’ prestigious
'Asia's Fab 50 List' for 2010


12

Scale and Integrated services capability

“HCL’s recent IT outsourcing and hosted application
management (AM) contract wins heralds a milestone in both the
offshore IT services competitive landscape and the U.S. IT
outsourcing and application outsourcing markets”

"To all the remaining doubters out there: HCL has just whipped
away your comfort blanket! This deal is proof that Indian
-
based
outsourcers have what it takes to beat the established players,”

IBM and the other multinationals are becoming increasingly
nervous about the fifth
-
biggest Indian outsourcer, HCL
Technologies

International long term
savings groups

5 Year

~$500 mn

5 Year

~$100
mn/Yr

5 Year

~$200 mn


World’s Leading
Pharma Company

UK Based Leading
Telecom Major

BPO, ITO


BPO, ITO,
IMS,

Consulting

BPO, ITO,
IMS

Leading global
investment bank

9+ Year

~$200
mn/year

BPO, ITO,
IMS

Client

Client Profile

Integrated services


Major Client Deals

Service

Components

Deal

Value

Deal

Period

About our Success…

Rated as leader in Global Delivery Infrastructure
Management Wave

Gartner puts HCL as a Challenger in Application
Services

About our Leadership….

Ranked in the “Leaders” Category of the
Global Outsourcing 100
-

IAOP


Ranked 1st among the Top 50 Best Managed Global
Outsourcing Vendors


Black Book of Outsourcing


13

HCL Strengths (As defined by our Customers*)

Entrepreneurial

Culture

Broad based
Services


Highly

Engaged
People

Customer

Aligned

70 CIOs/ CTOs form the HCL Customer Advisory Council

*
Source
: HCL Brand Workshop conducted with HCL CAC members Oct/ Nov 2010



It’s good to do business
with HCL




Engineering DNA


Skin in the game


Most balanced
portfolio


Globally

competitive


Leadership
commitment


Employees First


Aligned with

customer’s

strategy


Transparency

14

Thank You


For further details and questions, please contact:


Udayan Guha

Vice
-
President, Europe

HCL Technologies
-

Business Services Division


Mail: uguha@HCL.com

Mobile: +44
-
75450
-
86986

Tel: +44
-
20
-
7105
-
8600


HCL, 7
th

Floor, 68 King William Street, London, EC4N 7DZ