Attachment j QUESTIONNAIRE General Please provide a ...

snakesailboatSécurité

23 févr. 2014 (il y a 3 années et 6 mois)

204 vue(s)

Attachment j

QUESTIONNAIRE


1.

General


Please provide a description of your organization, points
-
of
-
contact, and locations of your
headquarters and data center(s).



Organization



Point of Contact for RF
P

and Phone Number



Headquarters location



Data Center
location(s)

1.1.

Do you have a Tier

3/4 Data center in the Houston or surrounding metropolitan area?

1.2.

Do you have a secondary facility located in the state of Texas?

1.3.

How many Data centers do you own and operate within the United States?


2.

Building

2.1.

What ability does the data center have to expand, as a percentage of the current size?

2.2.

What ability does the raised floor area have to expand, as a percentage of the current size?

2.3.

How would the expansion be carried out?

2.4.

Is the data center a single story
structure, or are there multiple levels?

2.5.

What is the suspended ceiling height in the data center (if any)?

2.6.

What is the void depth under the raised floor?

2.7.

What is the height of the computer hall (raised floor to suspended ceiling, if present)?

2.8.

What are t
he dimensions of the access door? Is there a loading bay available at the data center?

2.9.

Is there a service elevator?

2.10.

What total storage cage capacity does the site have?

2.11.

What available storage cage capacity does the site have?

2.12.

Does the building have a garbage compactor available on site?

2.13.

What is the age of the data center building?

2.14.

What is the size of site which houses the data center?

2.15.

What is the total data center floor space?

2.16.

What is the thickness of the concrete floor sla
bs?

2.17.

What is the distance between concrete slabs and the data center finished floor?

2.18.

What is the maximum floor load the building floor can maintain?

2.19.

What is the building constructed of?

2.20.

What percentage of the data center floor area has anti
-
static surfac
e covering available?

2.21.

Does the data center have magnetic field suppression?

2.22.

Does the computer hall have access paths/shafts, providing access via the floor or ceiling?

2.23.

What testing lab facilities are available?

2.24.

What storage room facilities are
available?

2.25.

What is above the data center?

2.26.

What types of doors provide access to the data center?

2.27.

Does the data center have an operations bridge?

2.28.

What is the size of the cage where deliveries are received, as a proportion of the data center size?

2.29.

What pe
rcentage of floor space is currently used?




QUESTIONNAIRE

(CONTINUED)


3.

Location

3.1.

How many independent routes are there for vehicles to reach the site?

3.2.

How many independent routes are there for vehicles to reach the data center?

3.3.

How many "natural disasters" (floods, tornados etc) have occurred in the area in the last 20 years?

3.4.

Has there been any history of weather damage?

3.5.

How far away is the nearest airport?

3.6.

How far away is the closest flight path?

3.7.

Is the data center located o
n a flood plain?

3.8.

How far away are the nearest residential buildings?

3.9.

Are there any sources of industrial pollution (e.g. dust and/or chemicals) nearby?

3.10.

Are there any sources of vibration (e.g. major roads, railways, airports) nearby?

3.11.

Does the computer hall have any exterior walls?

3.12.

Does the computer hall have any exterior windows?

3.13.

Does the data center have any exterior walls to the site border?

3.14.

Does the data center have any exterior windows to the site border?

3.15.

Are the data center wi
ndows (if any) covered/barred?


4.

Lighting

4.1.

Is emergency lighting available within the data center?

4.2.

If emergency lighting is available, which components are redundant?

4.3.

If emergency lighting is available, is the switchover manual or automatic?

4.4.

If emergency

lighting is available, is it powered by UPS, generator or both?

4.5.

Is data center circuit isolated from the rest of the buildings electricity system?


5.

HVAC

5.1.

What is the current cooling capacity, in
BTU
?

5.2.

What is the maximum cooling capacity of the HVAC syst
em, in
BTU
?

5.3.

How would the cooling capacity be increased, and up to what limit?

5.4.

Does the HVAC system provide the ability to split cooling into a number of zones? If so, how
many zones?

5.5.

What level of redundancy does the HVAC system provide per zone?

5.6.

Does the data center have Leak Detection Systems (LDS)?

5.7.

In the event of a power loss, does the HVAC system revert to either UPS or backup generators? If
so, is switchover manual or automatic?

5.8.

Does the HVAC system allow for regulated temperature and humi
dity?

5.9.

Is the data center laid out with a hot/cold aisle system?

5.10.

Does all rack
-
mount equipment have air intake at the front and discharge at the back?

5.11.

Does all floor
-
mount equipment have air intake at the front, top or below, and discharge at the
back?

5.12.

Are checks in place to ensure that the heat generation of equipment in an enclosure does not
exceed the manufacturer's recommendation?

5.13.

Are checks in place to ensure that all enclosures have air holes of a size that allows adequate air
flow to cool the equipment inside?

5.14.

Are checks in place to ensure that the heat generation of the equipment in the data center does not
exceed the air cond
itioning recommendations?



QUESTIONNAIRE

(CONTINUED)



5.15.

Which devices generate SNMP alerts when overheating is detected?

5.16.

Which devices generate SNMP alerts when a fault is detected?

5.17.

Which components of the air conditioning units are redundant? (e.g.

filters, compressors,
treatment of fluids
,
etc
.
)

5.18.

Are HVAC units installed above racks?


6.

Power

6.1.

What is the current power supplied to the racks, in kW?

6.2.

What is the maximum power that could be supplied to the racks, in kW?

6.3.

How would the power capacity be increased, and up to what limit?

6.4.

How many electrical generators does the data center have?

6.5.

How many electrical generators are redundant?

6.6.

Is switchover to redundant generators (if any) manual or automatic?

6.7.

How many activ
e supply paths, from separate primary power substations, are available?

6.8.

Is the power network connection in the form of a ring?

6.9.

What level of redundancy do the UPS systems have?

6.10.

Are UPS components housed inside or outside the data center building?

6.11.

How lo
ng can the data center run on UPS?

6.12.

Are there separate power feeds into each cabinet?

6.13.

How many power supply interruptions has the data center experienced?

6.14.

What fuel do the generators use?

6.15.

Where are the generators located, relative to the data center building and other equipment?

6.16.

How long could the generator(s) run given the fuel storage capacity on site?

6.17.

What percentage of the available fuel storage capacity is used?

6.18.

Are procedures for

power failure defined?

6.19.

Are procedures for power failure regularly reviewed? If so, how often?

6.20.

How often is on
-
site testing and maintenance of UPS, PDU and generators undertaken?

6.21.

Is each power socket allocated its own circuit breaker?


7.

Monitoring and
Alarm Equipment

7.1.

Does the data center have fire monitoring & alarm equipment?

7.2.

Does the data center have flood monitoring & alarm equipment?

7.3.

Does the data center have gas monitoring & alarm equipment?

7.4.

At what intervals are smoke detectors checked?

7.5.

At what intervals are heat detectors checked?

7.6.

At what intervals are manual alarms checked?

7.7.

At what intervals are sprinklers checked?

7.8.

At what intervals are halon/FM200 systems checked?

7.9.

At what intervals are sirens checked?









QUESTIONNAIRE

(CONTIN
UED)


8.

Fire Suppression

8.1.

What fire suppression system is in place

8.2.

What proportion of the data center is protected by the fire suppression system?

8.3.

Are VESDA/HSSD systems installed?

8.4.

Does each rack have its own fire suppression unit?

8.5.

Are sprinkler systems fitted in the office areas?


9.

Water

9.1.

Is there an alternate water supply?

9.2.

Which components of the alternate water supply are redundant?


10.

Security

10.1.

Are barriers in place to regulate traffic into and out of the site? If so, how are they s
taffed and
controlled?

10.2.

Is the data center within a secure perimeter fence?

10.3.

How far is the data center building from the nearest public area?

10.4.

Do entrances into and out of the site, including internal rooms, have either card reader, PIN
protected entry, o
r both?

10.5.

Which areas, if any, have access controlled by proximity ID cards?

10.6.

Which areas, if any, have access controlled by biometric authentication?

10.7.

Where are motion detection systems used within the site?

10.8.

How are motion detectors monitored?

10.9.

What area
s are covered by security cameras?

10.10.

What areas are covered by recording security cameras?

10.11.

Is there an archiving system present for recorded security tapes?

10.12.

Is there an off
-
site archiving system present for recorded security tapes?

10.13.

Does staff have the ab
ility to securely access servers via remote KVM?

10.14.

If access to servers is available via remote KVM, is a separate password used?

10.15.

Are server cabinets kept locked?

10.16.

Are all staff members, who are not data center workers, escorted throughout the data center at all
times?

10.17.

Are all contractors escorted throughout the data center at all times?

10.18.

Who (if anyone) is asked to abide by a non
-
disclosure agreement before enterin
g the data center?

10.19.

Does the data center have a security system which is monitored outside of the data center?

10.20.

Are parcels and boxed packages which arrive addressed to the data center x
-
rayed before being
taken into the data center?

10.21.

Are all fire exits wi
thin the building alarmed?

10.22.

How often are security procedures within the data center reviewed and updated?

10.23.

How many points of access are there to the data center?

10.24.

How many points of access are monitored by CCTV?

10.25.

Who is responsible for site & data cente
r security?

10.26.

How are security incidents and breaches managed?

10.27.

What checks are routinely carried out on staff?




QUESTIONNAIRE

(CONTINUED)



11.

Voice Cabling

11.1.

How many active communication links are there?

11.2.

Which components of the communication links are redundant?



12.

Data Cabling

12.1.

What points of connection are available to service provider backbones?

12.2.

Which components of the backbone connections are redundant?

12.3.

Is switchover between connections automatic or manual?

12.4.

Does the data center have active, independent LANs?

12.5.

What Telecommunications providers currently have equipment and capabilities in your data
center?


13.

Operational Procedures

13.1.

What are the supported
hours of infrastructure operations (cooling, power etc)?

13.2.

What are the on
-
site hours for maintenance, security and technical staff?

13.3.

What hours can remote hands support be provided, if any?

13.4.

What change control processes are in place?

13.5.

What training is pro
vided for data center staff?

13.6.

What training is provided for contractors?

13.7.

What authorization is required to gain access to the data center?

13.8.

What authorization is required to gain access to the data center outside normal hours?

13.9.

What written procedures e
xist for dealing with emergency situations?

13.10.

What procedures are in place to approve planned work?

13.11.

How are recovery plans considered in the approval process?

13.12.

Are spot checks carried out to ensure that work orders & procedures are being followed?

13.13.

What procedures are in place to schedule work according to risk?

13.14.

Are procedures in place for working with raised floor tiles?

13.15.

What guidelines are in place for labeling and placement of equipment, pipes, cabling etc?

13.16.

Are all site contractors required to have appropriate qualifications?

13.17.

Would SLAs and OLAs be put in place?

13.18.

What performance indicators are tracked in the SLA/OLA reporting?

13.19.

Are service level thresholds defined and monitored?

13.20.

What procedures exist for d
ocumenting incidents?

13.21.

What procedures exist for reporting incidents?


14.

Enterprise Monitoring

14.1.

What systems are covered by SNMP
-
capable enterprise monitoring & reporting systems?

14.2.

What does the EMS monitor?

14.3.

Are monitoring feeds available remotely?

14.4.

What

monitoring & response procedures are in place?

14.5.

How many company employees work at the data center?

14.6.

How many contractors work at the data center?

14.7.

What is the peak number of people on
-
site?


QUESTIONNAIRE


15.

Facilities

15.1.

Are areas lunch/break areas available
?

15.2.

How many parking spaces does the facility have?

15.3.

What toilet facilities are available?

15.4.

How many desks are available?

15.5.

What ability does the desk space have to expand?

15.6.

How many useable meeting rooms does the building have?

15.7.

Does the facility have video conferencing services available?


16.

Service Level and Reporting

16.1.

What are the standard service levels provided by your facility

16.2.

What reporting is available to customers on facility problems, issues, changes, and SLA metrics?

16.3

Ar
e these reports available through a client portal or distributed through another medium (such as
email)?

16.4

How often are reports updated and made available to customers?

16.5

How do you alert customers of pending outages?

16.6

What is your process and procedure for alerting customers if an outage occurs?


17.

Value Added Services

17.1

What other services above and beyond data center hosting does your facility provide?

17.2

Do you provide “remote hands” services for your custome
rs?

17.3

Do you provide monitoring or NOC services?

17.4

How do you differentiate yourself from competitors?


18.

Rate Structure


18.1

What is the most common method of pricing?

18.2

What is your rate structure?

18.3

Is unit pricing (per rack, server, device, etc.) offered?

18.4

How are power and other utility services invoiced?

18.5

Please provide a sample invoice for review.

18.6

Please provide a copy of your standard leasing agreement.

18.7

Please provide a copy
of your standard terms and conditions.


19.


References

19.1

Provide three references using a similar scope and size of this proposal.