PPO Competency Model - Multnomah County

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14 déc. 2013 (il y a 3 années et 8 mois)

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Workload Management

~

Managing the external and internal competing demands based on the priorities of the Department
.
.

Organization/Prioritization

Prioritization

Time Management



Know and implement the
Department’s
OPERATIONAL
GUIDELINES FOR PAROLE &
PROB
ATION OFFICER
WORKLOAD PRIORITIES.



Demonstrate triage skills



Demonstrates ability to be
flexible with changing priorities



Capability to schedule and
prioritize mandatory trainings,
court, meetings, committees



Delivers outcomes on time




Develop a system to
manage incoming
volume of information (e
-
mail, voice mail)



Demonstrate ability to access and use
organizational systems in DOC (To Do List),
SPIN



Demonstrate ability to access and use
Google



Demonstrate ability to access and use
electronics (laptops, palm
pilots, GPS for
field work, mapping systems such as Streets
& Trips), Chronos




Ability to accept that everything will not get done and prioritize per
departmental directives/initiatives.



Anticipates and responds appropriately to rapidly changing conditions
.



Identifies how tasks or goals will be achieved



Ability to learn and retain information



Effectively schedule and flex work hours within the “Tour of Duty”



Effectively schedule vacation and recognize the value of self
-
care



Be on time


Technology Managemen
t ~
Utilizes electronic systems appropriately for the processing distribution of information.


Law Enforcement Databases


Corrections Information
Systems

Telecommunications

General Computer Knowledge



Demonstrate ability to run, read,
and interpret record
s from:



EPPDS,



ESWIS,



LEDS,



OJIN




Demonstrate ability to
access and enter data into
DOC, JJIS, SPIN, Caseload
Explorer, or access database
associated with your assigned
work site.




Ability to operate office
phone, Nextel, Police Radios,
Personal Digital

Assistant
(iPhone, Blackberry, Android)
(if assigned one), Who’s In and
call pilot, Laptops, Air card,
FOBs, mapping systems
(Google Earth, GPS)




Demonstrate and utilize Microsoft office products as
necessary, such as Word, Excel or Power Point.



Ability

to read, respond and send emails as needed



Demonstrate familiarity with the county internet and
intranet system (MINT).


Communication ~

The professional, purposeful, and effective exchange of information in order to accomplish specific goals
.

Directiv
e/Collaborative

Motivational Interviewing
Skills

Investigatory Skills

Court Testimony

Report Writing



Able to demonstrate when a
directive or collaborative
approach is appropriate.



Ability to demonstrate flexible
communication approaches when
interacting w
ith the offender or
others (directive/collaborative).



Ability to use directive
communication for clarification in


Knowledge of Motivational
Interviewing (MI) intervi
ew
techniques (skills)



Ability to demonstrate MI
techniques with offenders and
others.



See attached Offender
Interview/Staffing Guide

Complete and submit 5


Demonstrate ability to
prepare and plan an
interview for
investigation
al purposes.



Demonstrate ability to
interview and develop
discrepancies.

Demonstrate the ability to
respond appropriately to the


Refer to DPSST Manual




Demonstrate ability to
prepare for court.



Demonstrate ability to
explain the sp
ecific
risk/need factors of the
case.



Demonstrate ability to



Demonstrate

that reports are
formatted correctly and contain all
required information in accordance
with current the Report Writing
Manual and Court Hearing
Guidelines.




Managers and/or Leads will
review reports for accuracy,
a non
-
threatening manner



Ability to use collaborative
communication to establish
rapport.


Interviewing/Staffing Guides.

discovered discrepancies

testify in a succinct
manner to the details of
the violations.



Demonstrate ability to
explain the rationale for
the recommendation
when present with
challenges by the DA or
defense.

timeliness, and recommendations
shall t
ake into account offender
risk, need, responsivity and public
safety.


Communication ~ The professional, purposeful, and effective exchange of information in order to accomplish specific goals.

Documentation


. Providing reinforcement
(redirection)

Diff
using Hostility

Professionalism



Demonstrate inclusion of
chronological entries, Incident Reports,
action plans, property receipts, email
and any other written communication
that attempts to capture an event,
statement, directive, or written history
pertai
ning to a particular offender or the
actions of a Parole and Probation
Officer/Corrections Counselor/
Corrections Technician.


Demonstrate documentation is timely,
clear, concise, objective, and truthful
and adhere to ASD policy and
procedure






Demonstrat
e ability to
communicate
consequences for certain
behavior (appropriate
sanctions and
interventions).



Articulate both positive
and negative consequences
such as: lessen reporting
requirements, verbal
affirmations.




Demonstrate confronting in a non
-
threaten
ing manner



Articulate use of reverse paraphrasing



Demonstrate ability to ask process
questions



Demonstrate ability to disarm
hostility through a variety of
techniques.



Demonstrate ability to summarize and
process escalation.



Demonstrate support and
reinfor
cement of self
-
control.



Demonstrate use of appropriate
empathy.




Engage in two
-
way communication



Utilize common language across disciplines



Engage in respectful communication (both up
and down) including ability to listen, consider
alternate views, etc.

Ar
ticulate Congruent Non
-
verbal vs. Verbal cues.

Case Management ~
The ability to develop, implement and maintain a supervision strategy to manage risk and address criminogenic needs.


Case Management
Principles of Risk,
Need, and
Responsivity

Case Managem
ent:



Goals



Contact Standards



Managing Risk and
Victim Safety


Case Planning:
Assessment and
Analysis
Prioritization


Case Planning:
Prioritization

Case Planning:
Documentation

Case Panning: Role
of the offender


Case Planning:
Reassessment

Ability to
art
iculate:



How the
Ability to articulate and
demonstrate knowledge of
the phases of the
Assessment

formal/informal



Risk analysis




Prioritization
of criminogenic
risk factors

Demonstrate
ability to prepare
case plan,
Demonstrate ability
to engage in
collaborative case
Demonstrate ability to
complete timely
reassessments and modify
principles of risk,
need, and
responsivity are
applied in the
development and
administration of
case plans,
specifically:



What are
effective
containment/contr
olling strategies to
manage risk?



What are
effective coaching
and engagement
str
ategies to
address
criminogenic
needs?



How assessments
of risk, need, and
responsivity are
necessary
prerequisites to the
development of an
individualized
case plan



How the
principles of risk,
need, and
responsivity
promote improved
outcomes and
resource
m
anagement at the
caseload,
Unit/Program, and
Department level.



supervision process, the
goals of supervision at each
phase, how contact
standards are defined and
used during the phases
of
supervision.





Managing Risk and
Victim Safety



Containment strategies



Victim safety plan



Victim/community
notification



Restorative Justice




Phases of Supervision



Assessment and
engagement



Building Motivation



Skill Building



Supporting Sustained
Change




C
ontact Standards



Purpose



Type



Frequency

Utilization by phase



Predisposing
factors



Precipitating
factors



Perpetuating
factors




Strength



Alterability



Quickness



Interdep
endenc
e




Intrinsic versus
extrinsic


including using
SPIN database to
facilitate case
planning and
DOC for case
documentation.




Problem
statement (overall
assessment
identifying
problem
behaviors)



Behavioral
object
ives



Proximal/distal
behaviors



Specific,
measurable, and
observable



Action Plans



Documentation
of all case
activities


management with
offender.



Establishing
rapport in
assessment and
engagement phase



En
hance
motivation using
motivational
interviewing
techniques



Engage offender in
development of case
plan



In developing
objectives



In establishing
priorities



In developing
action plans

Utilize appropriate
techniques to
reinforce positive
behavior and
redirec
t
inappropriate
behavior

case plan accordingly:



Assess whether risk and
need have reduced in level
from previous assessment



Re
-
prioritize needs as
required



Re
-
draft objectives as
needed

Adjust

supervision strategy
and contact plan according
to risk

Behavior Management ~

Effectively utilize research
-
based techniques to promote short and long
-
term offender change and manage risks

Social Learning Theory

Dosage

Incentives

Positive & Negative
Rein
forcements

Intrinsic Motivation

Short and Long Term
Goals

Stages of
Change


Cognitive
Behavioral
Treatment/Appr
oach

Effective
Correctional
Practices

Alcohol & Drug

Mental Health




PPO has client
engaged in structured,
pro
-
social activities 20
-
40 hours per
week that
are directly linked to
highest criminogenic
risk factors on LS/CMI




Utilize direct contact
with client to role
model pro
-
social
thinking and behavior,
i.e., teaching problem
solving, specific skills
to address problem
behavior




Document in CIS, u
se
of appropriate
incentives and
positive/negative
reinforcements to
address progress or lack
thereof, i.e., reduced
fines/fees, travel
permits, safety plans to
increase contact with
family members, verbal
acknowledgements,
verbal warnings,
geographic rest
rictions,
community service
(increase or decreased
hours), treatment


Identify in Case Plan
specific steps/tasks
clients can take to meet
mutually agreed upon
goals prioritized by
highest risk domains




Match style and mode
of service delivery to
key offender
charact
eristics; i.e.
culture, gender, learning
style.




Identify barriers to
treatment




Ability to identify and
address acute/crisis
needs.




Identifies appropriate
referral resources and
follows through with
collaboration with
community and internal
partners


Ref
erral of client to
appropriate intervention



Articulate in
staffing
sessions and
documentation
an
understanding
of the cyclical
nature of the
change process.
Mention is
made of the
client’s current
stage of change
in the different
high risk
domains, what
MI

techniques
are being
utilized that
may assist the
client in
developing
insight and
move to the
next level.



Utilize OARS
IN EACH
SESSION as
foundation for
interaction
(open ended
questions,
affirmation,
reflection,


Focus meeting
with client on
thoughts,
attitudes, values
and beliefs.




Demonstrate
and teach core
skills through
direct
observation, role
plays, problem
solving, role
modeling and
makes referrals
to skill based
services.




Demonstrate
ability to use
thinking error
reports
appropriately.




Relationship
Skills ~



Demonstrate
effective
techniques and
skills for building
relationship/rapp
ort with offenders
e.g. non
-
blaming,
e
mpathic,
respectful



Effective
Reinforcement ~



Demonstrate
effective use of
reinforcement
techniques (e.g.
removal or
application of
stimulus) to
increase positive
behavior and/or
decrease negative
behavior.



Effective
Modeling ~



Demonstrate
desired pro
-
soc
ial
behavior in a
concrete way and
provide feedback
and positive
reinforcement.



Effective


Understands and
articulate the bio
-
psycho
-
social model
of addiction. PPO
consults addiction
specialists.
Articulates how
addiction impac
ts
client and their stage
of change.



Understands the
difference between
Abuse and
Dependence.



Discusses relapse
triggers and
interventions with
client. Helps client
build motivation and
develop strategies to
build pro social
support system.



Makes ref
errals
based on level of care
needed.




Articulates understanding
of dual diagnosis and how
that impacts client’s
behavior, and what
resources need to be
accessed.



Consults on a regular basis
with mental health
resource.




Assists client in managing
ment
al health symptoms
through problem solving
and collaboration with
provider. Increased contact
and rapport building within
the initial engagement
period.


referrals, bus
tickets/passes,




Recognizes intrinsic
motivation is reached
by giving client choices
in how to meet
supervision
requirements.




Recognizes and
acknowledges clients
streng
ths and leverages
these to help client meet
requirements


summarization)




Uses open
ended
questions
,
reflective
statements,
express
empathy, roll
with resistance,
affirmations,
summarize
content and
raises doubts or
concerns in the
client to
develop
discrepancy




Examples:



Pre
-
contemplative

PPO spends the
time needed
building the
necessary
rapport and
tr
ust with client




Contemplativ
e


PPO knows
to normalize
ambivalence,
help client do a
pros/cons list,
identify
strengths, use
summarization
and emphasize
free choice




Preparation
Disapproval~



Demonstrate
ability to
effectively
identify type of
behavior and
specific reasons
that make it
unacceptable.



Provide
appropriate anti
-
criminal
modeling

and
reinforcement for
pro
-
social
alternative



Structure
Learning Skills ~



Identify skill
deficiencies that
lead to
destructive
behavior.



Establish skill
development
goals



Teach and
demonstrate
concrete skills
e.g. problem
solving, show
appreciation, etc.



Facilitate
offender
practice/role play
with feedback.



Effective
Problem
Solving~



Demonstrate the
ability to
teach/role model


PPO reduces
barriers, assist
in development
of a change
plan, continue
to
use open and
curious inquiry,
offer choice,
discuss options




Action


PPO
empowers
client, offers
assistance and
guidance,
reinforces hope
and continues
to use OARS




Maintenance


PPO supports
client’s self
-
efficacy,
affirms client’s
commitment to
change,
helps
client recognize
triggers or
thinking
patterns that
may lead to
problem
behavior


effective problem
solving skills
with offender



Effective
Authority ~



Demonstrate
skills in
identification of
choice and
conseque
nces for
specific behavior.

Demonstrate
ability to engage
in respectful
communication
and guidance
toward
compliance.

Assessment ~

To gather, observe, analyze, and utilize information from all relevant sources


Func
tional Assessments

Assessing potential for
harm to self


Identify Offender Strengths &
Supports

Risk Assessments

Assessing a level of impairment with regard to
needs, risk and

responsivity through recognition



Understan
d/describe
major risk
factors/warning sign(s)


Utilize the LSCMI to recognize and
identify strengths and supports..




Demonstrate ability to accurately assess risk,
need and responsivity based on the LSCMI.



and determination of…


If the client is cap
able of living
independently

(in terms of independent living skills, not
in

terms of maintaining abstinence or MH
stability)?

Ability to care for their own basic needs?
If not, PPO should be able to determine
what types of support are needed?




If the clie
nt is capable of managing
activities of daily living (ADL’s)? Such
as personal hygiene, personal healthcare,
managing personal business, navigating
around the community.




If the client is capable of supporting
himself financially. If so, through what
means
?



If not, is the client disabled, or
dependent upon others for financial
support? Can client manage entitlements,
financial resources and responsibilities?




Can the client engage in reasonable
social

relationships? Are there good pro
-
social supports avail
able?




If not, what interferes with this ability?
What supports would the client need?




What is the client’s level of
intelligence? Is

there a developmental or
learning disability?




Are there cognitive or memory
impairments

that impedes learning? Is the cl
ient
limited in their ability to read, write, or
understand?

for possible self harm /
suicide.




Awareness of those
groups with the highest
and lowest rate of suicide.




Demonstrates a basic
understanding of how
substance use and
addictions are linked to
self harm and suic
ide.




Identify risk assessment
strategies to determine
who presents the highest
risk for self harm and
suicide.




Identify which
personality types are most
vulnerable to acts of
suicide and self harm.




Basic understanding of
how certain mental health
symp
toms may increase
risk for self harm or
suicide




Collect key information and engage
in a process with the client to enable
the PPO / Counselor to assess the
client’s readiness for chang
e, problem
areas, diagnoses, disabilities, and
strengths.




Recognize and use proven strategies
to motivates client and incorporate
offender strengths and supports into
case plan.




Recognize all types of assessments
(informal or formal) must include
some sp
ecific attention to the
individual’s current strengths, skills,
and supports, both in relation to
general life functioning, and in relation
to his or her ability to manage either
mental or substance use disorders.





Identify Offender triggers.




Recogniz
e and use a positive
approach to treatment engagement
rather than focusing exclusively on
deficits that need to be corrected.




Demonstrate ability to accurately comp
lete the
OCMS assessment




Demonstrate the ability to accurately complete
the ODARA, if client is a DV Offender.




Demonstrate the ability to accurately complete
the Static, Stable and Acute Assessments, if client
is a Sex Offender.





Are there difficulties with focusing,
concentrating, and completing tasks?




Assess functional impairments to
determine client’s abilities and how to
proceed with an appropriate plan


Peace Officer Role ~ Ef
fectively carry out the legal and jurisdictional authority and duties of a Probation/ Parole Officer as prescribed by Oregon
Revised Statutes


Legal Responsibility/ Duty

Legal Authorities


Decision making

Action Skills


Action Skills (cont)




Articulates

these responsibilities/
duties and is professionally
committed to them.



o

To include behaving ethically

o

To supervise offenders

o

To safeguard the community

o

To understand and apply
Multnomah County policy and
procedure

o

To conduct yourself professionally

o

To
prioritizes critical functions/
circumstances.

o

To be effective and purposeful
while applying sanctioning practices

o

To investigate indications of
conduct inconsistent with the
conditions of supervision.

o

To support victim rights

o

To be vigilant of restorative

justice

o

To be accountable

o

To hold offenders accountable

o

To use risk
-
need
-
responsivity as a
guide to reformative case planning.




Articulate the
principles/statutes that govern
authority to

o

supervise offenders,

o

monitor, direct, and
command behavior,

o

cont
rol actions,

o

investigate,

o

arrest/detain

o

search,

o

seize person/property

o

conduct home visits

o

use of force




Demonstrate ability to apply
sentencing guidelines and
structured sanctions in holding
offenders accountable in a fair
and just manner




Articulate the

purpose/principles of
sanctions/sentencing
guidelines




Articulate and describe
supervision strategies




Demonstrates case
management strategies



Demonstrates effective use of:




Tactics:

o

Describe

purpose of contact.

o

Officer awareness to what is
going on

o

Interpersonal tactics (strategy)

o

Understands physical tactics

o

Preparation and training (
including equipment)

o

Risk
-

need


responsivity
(case management guide)




Judgment with and without
heighte
ned stress:

o

Risk assessment: risk vs.
reward

o

De
-
escalation; reduce risk
through alternative tactics

o

Threat assessment




Intent



Means



Opportunity

o

Appropriate level of force

o

Decision making ( decisive
when needed)

o

Prioritization ( what is critical
now)

o

Effec
tive and appropriate


Demonstrates these
abilities:




Officer presence:
Officer presents as an
authority figure; who is
trusted, respected and
capable. This is done
through the message
conveyed by how you
LOOK, how you
CARRY YOURSELF,
how you A
CT, and how
you SPEAK.


o

Body Language
:


IE: Standing up
straight, shoulders
back, head up. Good
eye contact. Maintain
open posture. (As
opposed to hands in
pockets or crossed over
the chest)

o

Active and not
passive presence.

o

Voice quality
:




IE: volum
e and tone of
voice projects
confidence through



Communication

o

Demonstrates interviewing
skills

o

Demonstrates culturally
competent communication

o

Demonstrates motivational
i
nterviewing

o

Demonstrates victim
advocacy

o

Coordinates with local law
enforcement agencies

o

Demonstrates effective
report writing

o

Demonstrates professional/
effective radio
communication

o

Officer communication
(critical incident)

o

Interpersonal
communication sk
ills

o

De
-
escalation




Sentencing
Guidelines/Sanctions
--

Act
of evaluating behavior
s in
accordance with

conditions of
supervision, comparing those

evaluations

with effective
sanctioning and
imposing



Articulate the purpose of a
search




Describe offender rights


sanctioning


calm, respectful,
deliberate
communication that
conveys decisiveness
and control.

o

Appearance:


professional and
appropriate

o

Movement


IE: Walk with intent
and purpose.




Arrest/ detention; the
act of
using legal
authority to seize an
individual, thus limiting
their right to leave.

o

Recognize authority

o

Articulate purpose

o

Describe different
types of warrants

o

Considers available
options

o

Risk assessment

o

Threat assessment

o

Decisive action

o

Documentation




Sear
ch
--
the act of
using legal authority to
intrude on an
individual’s
constitutional right to
privacy.

o

Recognize authority/
limitations

o

Describe offender
rights

o

Describe purpose

o

Demonstrates
methods and techniques
for gaining access

sanctions in accordance your

authority and the process t
o
impose sanctions.

o

Recognize authority

o

Define legal issues

o

Describe process

o

Describe purpose/ goal

o

Demonstrates sanction in
accordance with purpose





Offender Supervision
--

enhance community safety
and reduce criminal activity
by

holding offenders
accoun
table in a fair a
nd

just
manner, assisting them to
develop skills necessary for
success, and effectively using
public resources.

o

Articulates duty/ authority

o

Demonstrates supervision
strategies

o

Demonstrates case
management strategies





Use of Force: Is the

act of
using your physical authority
to command or physically
force an outcome to a specific
event.

o

Verbal commands (voice
quality)

Direct order/ command

Questioning

Persuasion


o

Physical Contact

Escorting

Directional contact


o

Physical Control

o

Demonstrates
methods and t
echniques
for conducting searches

o

Demonstrates
methods and techniques
for seizing items or
individuals

o

Documentation




Investigative
Abilities
--

skills
to
search out and examine
the particulars of an
attempt to learn the
facts about something
hidden, unique
, or
complex.

o

Demonstrates
interviewing skills

o

Demonstrates
awareness

o

Demonstrates
methods and techniques
for recognizing
concerning behavior

o

Demonstrates
methods and techniques
for recognizing
criminal behavior

o

Demonstrates use of
community resources

o

Demo
nstrates
surveillance

o

Demonstrate
interpreting criminal
history

o

Demonstrate
interpreting assets/
income verification

o

Documentation


Takedowns (
joint, hair,
handcuff etc)

Joint manipulation (finger,
elbow, shoulder, knee, ankle
etc)

Pressure points

Restraints (handcuffing, leg
restraints etc)

Chemical restraints (OC
spray)


o

Serious Physical Control

Neck restraints

Impact weapons (baton)


Focus blo
ws (strikes/ kicks)

Chemical restraints (OC
spray)


o

Deadly Force
--
Any force
readily capable of causing
serious physical injury or
death

Firearms