TOA Technologies and Salesforce.com: A Match Made in Cloud Heaven

kokomomammothDéveloppement de logiciels

17 févr. 2014 (il y a 3 années et 5 mois)

112 vue(s)

Media Contact

Kayleigh Fitch

Office:
216.902.8547

Mobile: 216.534.6140

kayleigh.fitch@toatech.com






TOA Technologies and S
alesforce.com:
A Match Made in Cloud Heaven


As
the

official launch of its salesforce.com partnership and solution on the AppExchange,

TOA Technologies
will exhibit
at Dreamforce 2012
as a Gold spons
or at
b
ooth
1207
.
TOA will demonstrate a unique approach for
simpler, truly optimized and natively integrate
d field service management for Salesforce users.



Shared Vision

Salesforce applications deliver robust
customer relationship management (CRM)

functionality

all in the cloud
,
offering a centralized
way

to manage customer relationships. But how do
organizations


large and small


m
anage and achieve the same level of customer experience when
employees

in the field play a key role in
product or service delivery? With infinite possibilities for unexpected events to impact
activity in the field
, a
cust
omer service solution must predict the unpredictable.



Since it was founded in 2003, TOA

Technologies

has
been in synch with salesforce.com
’s philosophies



TOA’s mobile workforce management solutions are
cloud
-
based

and

customer
-
focused
. TOA

provides an
innovative approach to managing
employees doing work

in the field,
taking

the social enterprise beyond
the
four walls

of the business
.
Its
mobile workforce management
solution, ETAdirect,
extends

CRM
to the final
frontier of the customer lifecycle


directly inside
a place of business or a
customer

s home.


Partners for Better Mobile Workforce Management

TOA recognized

its visionary

alignment
with

salesforce.com

and
identified

the
need
for

a
new kind of
mobile
workforce management solution
built
directly on

the Force.com platform
. As a result, TOA has

partnered with
salesforce.com to develop
ETAworkforce
on Force.com
. ETAworkforce is

a suite of applications for automating
and optimizing the scheduling and routing of appointments
,
integrat
ing

the p
ower of TOA’s ETAdirect
technology with the Salesforce user interface
. With ETAworkforce and Salesforce,
sales, customer
relationships and field service are all connected, producing for better service and improved productivity.
ETAworkforce went live on
the AppExchange

on May 22, 2012.


About ETAworkforce

An integrated, flexible
application suite
to
simplify mobile workforce management for Salesforce users,
includ
ing:


Integration kit



M
aps fields
,
exchanges data

and
monito
rs

these
exchanges to see how
well information is transferring
between the Salesforce Cloud and TOA’s clou
d
-
based solution



E
asy to use for Salesforce admins, reduc
ing

project risk and suppor
ting

faster launch


SmartScheduler



B
ooks
appointments
within familiar Salesforce app
lication
s
aga
inst the capacity in ETAdirect



D
ownload
able

directly

into
the
Salesforce environment,
allowing for

adjustments
to be
made

to the user
interface


SmartWorkOrder



C
reate
s

a more robust work order
customized to a user’s needs
using information from Salesforce
applications



I
mports

customer information

(e.g. SLA)
, manage
s

multip
le appointments per work order,
enable
s

field
staff

with
accurate
information about appointment
s

a
nd integrates with Chatter feeds for customer
communica
tions

#

#

#