RingCentral Office@Hand from AT&T
The RingCentral Office@Hand
from AT&T App for Salesforce.com
enhances your CRM experience
with integrated business
With the Office@Hand App installed
on your computer, you can place
calls from within Salesforce by
simply clicking on contact or
account records. Your incoming
calls trigger a pop-up window with
the caller’s account information.
And you can attach call notes to
specific contact records.
This feature is included in
Office@Hand Premium Plan.
Please contact sales for pricing
Features & Benefits:
Seamless phone system and Salesforce CRM
integration, improving workflow and increasing
Click-to-dial directly from any contact phone number
in Salesforce, saving time and increasing efficiency
Incoming calls automatically launch a pop-up window
containing the caller’s account records
Work multiple interactions at once
New records – accounts, contacts, leads – can easily
be created while on a call
Real-time call notes are automatically saved to the
Call logs let users review recent activities
Easy to install and use, just like your Salesforce CRM
The Office@Hand App for Salesforce is compatible with
Windows XP/7 and currently supports Salesforce Enterprise and
All other marks, logos, designs and otherwise are the trademarks and intellectual property of RingCentral, Inc.
© 2013 AT&T Intellectual Property. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
How it works:
Seamlessly integrate your Office@Hand phone system with Salesforce CRM and easily collaborate within Salesforce
using call records and Softphone call management.
App is activated
the moment you
receive a call. Your
based on your
rules, so you
can answer the
call while using
The Office@Hand App for Salesforce allows you
to log notes during calls or after the call. A new
browser tab will open for every new call you
receive, enabling you to work on multiple
interactions at once.
Once the Office@Hand App has been installed, it
will appear inside your Salesforce account. That
means you will be able to call leads and customers
from within Salesforce, using the dial pad or simply
clicking the contact phone icon to dial out — saving
time per dial and reducing misdials.
The Office@Hand App for Salesforce has intelligent
call and record matching. When a call comes in, the
Office@Hand app automatically brings up the
matching Salesforce contact. If the record is not
available, a pop-up screen gives you the option of
adding a new record.