VCE Competitive Overview

gabonesedestructionDéveloppement de logiciels

17 févr. 2014 (il y a 2 années et 9 mois)

233 vue(s)

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distrib
uti
on of this material is not permitted to any unauthorized persons or third parties except by written agreement.

1

VCE Competitive Overview



Verizon

Comcast

RingCentral

8x8

Product Name

Virtual Communications
Express

Business
VoiceEdge

RingCentral

Office

Virtual Office

Price / Contract

No contract required.
$35/user/mo. or $13/user/mo.
+ $23/trunk/mo; $150 setup +
phones

1, 2 or 3
-
Year Terms;

From $24.95 to $34.95 per line/mo
;
excludes voicemail). Polycom IP335
phone provided free with 3
-
yr. term.

None or 1
-
Year Term;

$25 per user/mo + phone; 30
-
day free trial; No setup fee.

$30 per
Unltd
. Extension/mo;
$40 activation + phone

Packaging
(Stand
-
Alone/Bundle)

Stand
-
alone

Bundled with Internet

Stand
-
Alone

Stand
-
Alone

Coverage

90% of all U.S. rate centers

Comcast footprint only

Nationwide

Nationwide

Strengths

Robust carrier
-
grade network.
Use of
ExamiNet

and
PacketSmart

probe to ensure
voice quality; Key System
package; No contract; Robust
training resources.

Integration with MS Outlook.
Free calls to Canada; Free
phones with 3
-
year contract.

Low Price; Integration with MS
Outlook

Low Price; Free guided web
install. Integration with MS
Outlook

Weaknesses

Not integrated with MS
Outlook or salesforce.com, no
Call Recording (both expected
in 2014)

Contract Required; Limited
footprint. Phone activation
fees. Per
-
user pricing only.

Doesn’t offer Internet services.
Per
-
user pricing only. Best
pricing requires annual pre
-
pay.
Higher MTM rates.

Doesn’t offer Internet services.
No phone rental option. Per
-
user pricing only.

TLA’s

Yes (for rental phones only)

Yes

None

None

Confidential and proprietary materials for authorized Verizon personnel and outside agencies only. Use, disclosure or distrib
uti
on of this material is not permitted to any unauthorized persons or third parties except by written agreement.

2

VCE Competitive Overview


Broadview

XO

ShoreTel

Time Warner

Lightpath

Optimum

Product Name

OfficeSuite

XO Hosted
PBX

ShoreTel

Sky
Cloud VoIP & UC

Business Class
Phone

Lightpath

Hosted
Voice

Optimum Voice

Price /
Contract

No Contract

required;

$100 upfront
cost (ex: 5
phones, 3
lines =
$175/month,
10 phones, 5
lines =
$300/month

$?. IP

phone sets are
included
standard in the

monthly price
per seat.

Two main components:
private network per
location, and per phone.
Optional features, such
as
contact center
, hosted call
recording and
voice mail
to email transcription
,
are
charged separately.

?

?

$30/user/mo. (up to 24
lines)

Packaging
(Stand
-
Alone/Bundle)

Bundled

with
Internet

Bundled

with
Internet

Bundled

with
Internet Dedicated
T1s

Bundled with
Internet

Bundled with Internet

Bundled with Internet
(up to 15MB).

Coverage

New

York City
+ other
markets

2,700 cities

and 80% of the
major U.S.
metropolitan

markets

?

NY, OH, NC, TX,
CA, others

NY/NJ/CT

NYC Metro Area

Strengths

Management
of service and
hardware,
QoS
/SLAs;

Integrates
with Outlook
and SFDC,
Robust

call
center app,
fax
-
to
-
email;

A

managed
service with
QoS
/SLAs,
Integration
with MS
Outlook,
Optional TF
numbers

QoS

Proactive
monitoring;
CRM
Integration
(SFDC); Fax
-
to
-
Email; Contact
Center app w/Call
Recording, Voice
to text for
voicemails; Meet
-
Me Conferencing

QoS
; Toll Free,
Unltd

LD calling
including to
Canada; One bill
for access and
voice

Managed router,
proactive monitoring,
on
-
site install

Unltd
. LD calling
includes Canada

Weaknesses

No

BYOB
Option; Min
12 mo.
contract; No
unltd
. Calling;
60 day
service
interval; Bill
for support
after 1
st

60
days

No BYOB
Option. No
unltd
. LD

No BYOB Option.
30
-
45 day

interval
for standard
implementations

No BYOB option.
Extra charges for
Voicemail, Auto
Attendant and
multi
-
site feature
package; Capped
at 20
lines/location;

No unlimited LD plan;
No BYOB Option

No BYOB Option.
Only available up to 24
lines

TLA’s

An amount equal to
the MRC for the
Service multiplied
by the number of
months remaining
in the then
-
current
Term.

?

?

?

?

?