5867 New Albany Rd W - BizJobs.com

elatedmusteringDéveloppement de logiciels

21 févr. 2014 (il y a 3 années et 5 mois)

167 vue(s)

3320 Kauffman Rd

Carroll, OH 43112

Phone (614) 746
-
2609

amspillman@comcast.net

A
licia
Spillman

O B J E C T I V E


To obtain a

position
as a fi
e
l
d Sales Representative

that will

expand upon my sales
and marketing experience.

E D U C A T I O N


B.S. in Mar
keting, Franklin University, 2004, 4.0 GPA


Associate Leadership Program, Dale Carnegie, 2004

W O R K E X P E R I E N C E


Retailer and Customer Communications Analyst, BMW Financial Services
,

1/2005
-
present

Use of
Crystal Reporting, MS Excel, Word, and

PowerPoint

to analyze and
communicate customer satisfaction survey results to upper management and
executives;
Update and maintain survey results v
ia the company intranet website;
Exemplifying teamwork by participating in the planning, testing, and execut
ion of
projects.


Retailer Communication Specialist, BMW Financial Services
10/
2004
-
1/2005

Communicate business

policies and procedures to
BMW Group

dealers

via
email,
telephone and fax; maintain a comprehensive knowledge of company
-
wid
e policies

and the

InfoBahn

dealer
system

to better service the
dealers
;
record calls in

SalesForce CRM

system; write
and distribute
bulletins to dealerships as needed;
facilitate
Dealer Management System

integration of new
dealers
; foster

strong
relationships with the
deale
rs
.



Funding Specialist, BMW Financial Services,
6/
2003
-
10/
2004

Audit contracts and
supporting

paperwork sent by
dealers
; maintain strong
relationships with
dealers

by answering their questions via
email,
telephone and fax;
pay the
dealers

for contracts r
eceived
;

Negotiating mutually beneficial resolutions to
contract issues.


Lease End Consultant, BMW Financial Services,
4/
2000
-
6/
2003

Discuss

end of lease options
(
re
-
lease, refinance or turn
-
in of their current vehicle
)

with BMW

Group

customers

as it me
ets their needs

while maintaining focus on

company
sales

percentage
goals
;

use
Siebel CRM

system and
eGain

response email
program;

market

BMW
-
affiliated

products

(credit card and insurance)
to current
customers
; demonstrate
account management

by communicat
ing with customers
to reduce the number of over
-
term accounts each month; assist other team members
in managing their accounts in order to reach departmental objectives
.



R E F E R E N C E S



Available upon request