Communicate in real-time right from Salesforce

colorfuleggnogDéveloppement de logiciels

17 févr. 2014 (il y a 3 années et 10 mois)

111 vue(s)

Copyright 2013 Esna Technologies Inc. All rights reserved.
Real time Presence
Instant Messaging with Location Sharing
Esna’s iLink Chrome extensions can be installed as a Chrome
browser extension or as an embedded web plug-in. Esna’s
solutions provide full CTI compliance and integrate with both IP
and TDM based phone systems.
ESNA ILINK PRO integrates Salesforce with Avaya, ShoreTel,
Alcatel-Lucent, Mitel, Iwatsu, Broadsoft and hundreds of other
SIP and TDM based PBX systems.
ESNA ILINK FOR CISCO integrates Salesforce with Cisco
collaboration solutions, including Cisco HCS and Cisco Business
Edition 6000.
Communicate in real-time
right from Salesforce
Esna’s solutions for Salesforce CRM provides communication
tools to help you work more efficiently in Salesforce Sales
Cloud and Service Cloud. With Esna you are never more
than one click away from locating your colleagues, or talking
to them using voice, video or IM communications. Esna’s
iLink Pro and iLink for Cisco Chrome browser extensions
integrate presence, instant messaging (IM), voice and video
communications, click-to-call, call management and screen-
pops right within Salesforce.
With Esna, every incoming and outgoing call is automatically
logged in Salesforce for you. For incoming calls, Esna’s
searches Salesforce for the number of the incoming call
and automatically opens up that caller’s record. Esna also
detects the outgoing calls you make from Salesforce and
logs those as well.
Copyright 2013 Esna Technologies Inc. All rights reserved. Esna,
the Esna logo, and Officelinx and Cloudlink are trademarks of
Esna Technologies Inc. All other company and product names are
trademarks of their respective owners. Specifications and other
information are subject to change without notice.
Esna Technologies Inc.
30 West Beaver Creek Rd., Suite 101
Richmond Hill, ON L4B 3K1
www.esna.com
KEY FEATURES
RICH PRESENCE: Easily see other people’s status and availability. iLink shows
you when people are on the phone, their location and if they are free/busy.
INSTANT MESSAGING: Chat 1-on-1 or with a group of people. Easily add
people to any IM session and share your location right within the chat window.
VOICE AND VIDEO COMMUNICATION: Start a live voice or video conversation
from any Chrome browser. Make 1:1 voice and video calls, or conduct multi-
party voice conference calls all from the web.
CLICK-TO-CALL: Connect with others by clicking on phone numbers or
extensions displayed in any cloud application or web page. Dial any number
and select the desk phone, softphone or mobile device you want to make the
call from.
SCREEN POPS: Identify and match incoming calls with Salesforce records for
easy access to customer and prospect records.
MANAGE CONTACTS: Access and collaborate with the people you interact
with the most. Call or chat with a single click, find their location, view status
updates, and assign them to different groups or teams.
MANAGE PRESENCE: Manually change your status and location or follow your
Google calendar and automatically share your real-time availability to others.
TIMELINE: Timelines give you one-stop access to a variety of updates across
your company. The activity stream displays status updates and call and chat
history.
 TECHNICAL OVERVIEW
Salesforce
❙ Open CTI interface requires Salesforce
Enterprise or Unlimited editions
OS ❙ Windows + Mac