ASP.NET Level I - Introduction

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Nov 4, 2013 (3 years and 9 months ago)

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ASP.NET
Level I
-

Introduction


Prerequisites:

Before attending this course, participants are required to have the following skills:



Knowledge of Hypertext Markup Language (HTML) or Dynamic HTML (DHTML),



Cascading Style Sheets, along with some knowledge of a scripting language such as



JavaScript or Microsoft Jscript,



Visual Basic .NET or Visual C#.NET, or



Have taken HTML Level 1, HTML Level 2, JavaScript, and C# Level 1 training courses


Course Object
ive:

This training course will teach introductory
-
level Web developers the fundamentals of Web application
development and best practices for Microsoft Web development technologies, including the latest ASP.NET Framework.
This course focuses on using the M
icrosoft Visual Studio development environment and the Microsoft .NET Framework 4.5
to create a Web application that delivers dynamic content to a Web site.



Course Content
: The following topics are scheduled to be presented:



Create Web applications by
using Microsoft Visual Studio and Microsoft .NET

based languages.



Create a Microsoft ASP.NET Web Form.



Add functionality to a Microsoft ASP.NET Web Form.



Implement master pages and user controls.



Validate user input.



Debug Microsoft ASP.NET Web applications.



Create a Microsoft ASP.NET AJAX application.



Implement new technologies supported by Visual Studio for Web development.

ASP.NET

Level II
-

Intermediate

Prerequisites:

Before attending this course, participants should have a working knowledge of the following skills:



Visual Basic .NET or Visual C#.NET,



Microsoft SQL Server,



Have previously built solutions by using Microsoft Visual Studio, or



Have taken ASP.NET Level
1 training course and SQL Level 2 or SQL Level 3

Course Objective:

Participants will obtain knowledge and competencies pertaining to ASP.NET Intermediate programming
features. This course will teach developers to build data
-
centric applications and Web se
rvices with Microsoft ADO.NET,
Microsoft SQL Server, and the Microsoft .NET Framework.

Course Content:

The following topics are scheduled to be presented:



Describe data
-
centric applications, ADO.NET architecture, and ADO.NET and XML.



Connect to SQL Serve
r and other data sources.



Perform connected database operations including executing SELECT commands, database definition commands,
dynamic SQL commands, and commands that return data from a SQL Server database in XML.



Build a DataSet schema, populate it wi
th data, and modify the data programmatically.



Build a DataSet from an existing data source.



Build a Web service that uses ADO.NET to query and update a data source.



Troubleshoot errors within an ADO.NET application.

ASP.NET
Level III
-

Advanced

Prerequi
sites
: Before attending this course, participants should have a working knowledge of the following skills:



Visual Basic .NET or Visual C#.NET,



Microsoft SQL Server,



Have a good experience developing web
-
based applications by using Microsoft Visual Studio and Microsoft
ASP.NET, or



Have taken ASP.NET Level 2 training course

Course Objective:

In this instructor
-
led training course, participants will learn to develop
advanced ASP.NET MVC
applications using .NET Framework 4.5 tools and technologies. The focus will be on coding activities that enhance the
performance and scalability of the Web site application. ASP.NET MVC will be introduced and compared with Web Forms s
o
that students know when each should/could be used. This course will also prepare the student for exam 70
-
486.

Course Content:

The following topics are scheduled to be presented:



Design the architecture and implementation of a web application that
will meet a set of functional requirements,
user interface requirements, and address business models.



Create MVC Models and write code that implements business logic within Model methods, properties, and events.



Add Controllers to an MVC Application to ma
nage user interaction, update models, and select and return Views.



Create Views in an MVC application that display and edit data and interact with Models and Controllers.



Run unit tests and debugging tools against a web application in Visual Studio and con
figure an application for
troubleshooting.



Develop a web application that uses the ASP.NET routing engine to present friendly URLs and a logical navigation
hierarchy to users.



Implement a consistent look and feel, including corporate branding, across an en
tire MVC web application.



Use partial page updates and caching to reduce the network bandwidth, used by an application, and accelerate
responses to user requests.



Write JavaScript code that runs on the client
-
side and utilizes the jQuery script library to
optimize the
responsiveness of an MVC web application.

C++

This course introduces structured and disciplined approaches to computer programming and problem solving to solve
everyday computing problems. In this course, the C++ programming language forms th
e basis for the study and
implementation of computer algorithms and for the development of structured programming techniques.


Topics include,
an introduction to the Visual C++ Integrated Development Environment (IDE), basic C++ language syntax, structured

programming principles, and the debugging and testing of code using the Visual C++ IDE. This course assumes that the
student knows how to work with the Windows graphical interface, and can use Windows Explorer to manipulate files and
folders.

C# Level I


Introduction

This course introduces structured and disciplined approaches to computer programming and problem solving to solve
everyday computing problems. In this course, the C++ programming language forms the basis for the study and
implementation of

computer algorithms and for the development of structured programming techniques. Topics include,
an introduction to the Visual C++ Integrated Development Environment (IDE), basic C++ language syntax, structured
programming principles, and the debugging
and testing of code using the Visual C++ IDE. This course assumes that the
student knows how to work with the Windows graphical interface, and can use Windows Explorer to manipulate files and
folders.

D
reamweaver

Level
I

-

Introduction

The objective of this course is to use
Adobe
Dreamweaver
to design, develop, and maintain Web pages and Web sites.
Topics include defining a website, adding content, formatting with Cascading Style Sheets (CSS)
. Participants will work with
graphics, site

navigation
techniques, define page layouts with CSS libraries and templates, and create
forms
. In addition,
participants will test, maintain and upload

websites.


By the end of the course
,
participants

should have an understanding of Website Design concept and will
be able to:



Use Adobe Dreamweaver to create and manage Web sites



Understand the
Fundamental Web design technologies



Create functional Web sites

Dreamweaver


Level II

-

Intermediate


This
training course p
rovides y
ou with the knowledge and hands
-
on applications to build and
manage
medium to large
websites. In this course you will learn tips and techniques for building efficient workflows, creating web prototypes, and
use CSS for layouts.

Create
Rollovers and Navigation bars, u
se Libraries to
manage repeating site elements, define

Keyword
s
, Description and other Meta tags in order to make your site visible to search engines. Create CSS Styles to
s
treamline text formatting within
a page, a
nd create External Style Sheets

By the end of the course
,
participants

should have an understanding of Cascading Style Sheets concept and will
be able to:




Build a strong foundation in Cascading Style sheets



Achieve page layouts through CSS

positioning, which more closely reflects the way “real
-
world applications” are
created



Integrate CSS into a Web site

Dreamweaver


Level
III
-

Advanced

Students will learn
in detail how to take advantage of the new features available in the latest release
s of Dreamweaver that
add support for HTML5, CSS3, and jQuery. In addition to this, the course also introduces detailed systematic directions for
building mobile applications in Dreamweaver CS5.5.

This training course starts off by teaching you to create
web pages in Dreamweaver using the latest technology and
approaches

HTML5, CSS3, and JavaScript. It demonstrates how to create or customize pages with HTML5 layouts and add
multimedia to these pages with HTML5 elements. Then, you will learn to add various
CSS3 effects to web pages. This course
also covers different techniques of adding interactivity to web pages.

The new features in Dreamweaver CS5.5 are aimed at Web designers and developers who are already comfortable with
HTML and CSS. It also helps to ha
ve at least a basic understanding of JavaScript and some jQuery experience.

HTML


Level I
-

Beginner

A practical course that will introduce you to building an interactive website in the new Web 2.0 paradigm. Students will be
introduced to the concepts,
foundations, syntax and structure of HTML and will learn how to build a website with HTML,
format website with CSS and add interactivity with JavaScript.

HTML


Level II
-

Intermediate

Participants will master techniques for creating flexible page layouts
that adapt to web browsers, screen resolutions and
user needs. The co
urse expands your knowledge of
more HTML, CSS and JavaScript, speed development with web
frameworks and includes introduction to server
-
side scripting.

HTML
5

Course Objective:

This course provides an introduction to HTML5. This course helps participants gain basic HTML
programming skills. This course is an entry point into both the Web application and Windows Store apps training paths.

Course Content
: The following topics are

scheduled to be presented:



Understand the basic HTML document structure



Describe the new features of HTML5



Create a web page, including hypertext links, images, graphics, tables, lists, and image maps



Create HTML5 forms by using different input types, and

validate user input by using HTML5 attributes



Enhance the user experience by adding animations to an HTML5 page

JavaScript


Level I

This course will introduce students to JavaScript, the preeminent tool for adding dynamic special effects to web pages.

The
focus will be on teaching JavaScript programming language concepts and on giving ample practice using the jQuery
JavaScript library and the Firebug plugin to Firefox.

JavaScript


Level II

This training course is targeted at intermediate JavaScript de
velopers who want to take their JavaScript skills to the next
level without sacrificing Web accessibility or best practice.

This course introduces you to jQuery from a beginner’s perspective by discussing JavaScript libraries and how they have
become an i
mportant part of every Web designer and developer’s daily toolbox.

This course also introduces JavaScript libraries that can offer ways for Web designers and developers to work with effects,
animations, events, Ajax, and interactive user interface widgets

for faster and rapid Web development. Designers and
developers are not limited to those functions provided by the library. You can also write your own.

JavaScript is a scripting language designed to be used within HTML and CSS documents. For this reason a basic working
knowledge of HTML and CSS is required before you can learn or use JavaScript.

Linux/Unix

Course Objective:

Learn how to apply multi
-
user

operating system concepts with emphasis on Unix.

The main focus will be the application and
administration of the Linux file system.

Protocols and configurations dealing with security will also be studied and applied.

Course Content
-

Competencies

E: Elem
ents of the Competence

P: Performance Criteria associated with a particular element of the competence


E1. Summarize the history and nature of Linux.



P1.1 Explain correctly the purpose of an operating system.



P1.2 Outline correctly the basic structure of
an operating system.



P1.3 Outline briefly and concisely the history of Linux.



P1.4 Compare correctly Linux to other operating systems.

E2. Utilize a Linux shell.



P2.1 Explain correctly the kernel
-
shell relationship.



P2.2 Enter Linux commands and their para
meters successfully and

appropriately at the shell prompt.



P2.3 Interpret the output from Linux commands correctly.



P2.4 Customize the shell environment appropriately.



P2.5 Make appropriate use of shell utilities.



P2.6 Create and execute shell script files

correctly to run operating system

commands.

E3. Install and configure a Unix/Linux system.



P3.1 Install correctly a default configuration of Unix system in a PC (Intel

architecture).



P3.2 Install correctly a Unix system in dual
-
boot mode (sharing hardware

resources with Windows).



P3.3 Explain correctly the differences between server, workstation, and

custom installation of a Unix system.



P3.4 Install correctly a Unix/Linux system in a virtual machine (VMware).

E4. Install Software Packages in a Unix/Linux
system.



P4.1 Install correctly a Software Package using RPMs.



P4.2 Install correctly a Software Package using DEB files.



P4.3 Automate installation of packages with yum and with apt
-
get.



P4.4 Update packages already installed in a Unix/Linux system.



P4.5
Compile packages directly from the source code.

E5. Administer a Linux system



P5.1 Complete basic administration tasks.



P5.2 Create, modify, suspend, and close user accounts correctly.



P5.3 Create, modify, and remove groups.



P5.4 Create and administer hard

disk partitions.



P5.5 Administer runlevels and correctly shutdown/reboot a Unix/Linux system.



P5.6 Configure the graphical (X Window) system correctly.

E.6 Implement Internet access.



P6.1 Implement and configure effectively TCP/IP correctly on a Linux sys
tem.



P6.2 Use networking commands correctly and appropriately on a Linux

system.



P6.3 Make use of Internet services on a Linux system.

E.7 Secure a Linux system.



P7.1 Explain clearly the difference between the super
-
user, users, and groups

in Unix/Linux.



P7.2 Describe accurately the components of a Linux user account.



P7.3
Properly

use the user/group rights to secure files and directories.



P7.4 Administer globally the permissions of all users.

E.8 Install and Configure a web server.



P8.1 Explain clearly ho
w to start/stop/query services in a Unix/Linux system.



P8.2 Describe accurately the basic components of a web server.



P8.3 Install correctly the Apache web server.



P8.4 Properly configure the Apache web server.



P8.5 Start, stop, and query the Apache web se
rver.



P8.6 Configure Virtual Hosts in the Apache web

SQL


Level I
-

Introduction

This
Structure Query Language (
SQL
)

training
course is designed to participants new to writing SQL queries.

Prerequisites:

Basic knowledge of the Microsoft Windows operating system and its core functionality.

Course Objective
: This training course is an introduction to Structure Query Language (SQL) and to the concept of relational
databases. It looks at the relational mod
el and its components. Covered topics include tables, primary keys, foreign keys,
and relationships. You will be introduced to the concept of the relational database and the Microsoft Office Access
environment. Participants will learn how to create Microso
ft Access database, Table, Query, Form, and Report Objects.

Course Content:

The following topics are scheduled to be presented:



Introducing Database and Database Management Systems



Steps in Designing a Database



Database terminology such as pri
mary key, Foreign Key, Entity Relationship Diagram, and Normalization of
Database Tables.



Introduction to Microsoft Access SQL Environment



Creating and Designing Microsoft Access Objects such as Tables, Queries, Forms, and Reports


SQL


Level II
-

Intermediate


Prerequisites:

Before attending this course, participants must have:



taking SQL Level 1 or
w
orking knowledge of relational databases (database design skills).

Course Objective
: This course provides participants with product knowledge and skills needed to implement a Microsoft
SQL Server database. The course focuses on teaching individuals how to use SQL Server product features and tools related
to implementing a database server
. This Microsoft SQL Server 2012 training provides students with the technical skills
required to write basic Transact
-
SQL queries for Microsoft SQL Server 2012. This course is the foundation for all SQL Server
-
related disciplines; namely, Database Admini
stration, Database Development and Business Intelligence. This course helps
people prepare for exam 70
-
461. Many of the exercises in this course are SQL Azure enabled.


Course Content:

The following topics are scheduled to be presented:



Introduction
to SQL Server and its Toolset



Introduction to T
-
SQL Querying



Creating Databases and Database Files



Designing and Implementing Tables



Working with SQL Server 2012 Data Types



Writing SELECT Queries



Querying Multiple Tables



Sorting and Filtering Data



Using
Built
-
In Functions



Grouping and Aggregating Data



Using Subqueries



Designing and Implementing Views


SQL


Level I
I
I

-

Advanced

Prerequisites:

Before attending this course, students must have: SQL Level 1 and Level 2 or Working knowledge of
relational databases. Basic knowledge of the Microsoft Windows operating system and its core functionality.

Course Objective:

This training course provi
des participants with the knowledge and skills to implement a Microsoft SQL
Server database. The course focuses on teaching individuals how to use SQL Server product features and tools related to
implementing a database. This course is the foundation for a
ll SQL Server
-
related disciplines; namely, Database
Administration, Database Development and Business Intelligence. This course helps people prepare for exam 70
-
461.

Course Content:

The following topics are scheduled to be presented:



Create and alter ta
bles using T
-
SQL syntax



Create and alter views



Create and modify constraints



Create and alter DML triggers



Query data by using SELECT statements



Implement sub
-
queries



Implement data types



Implement aggregate queries



Query and manage XML data



Create and alter stored procedures



Modify data by using INSERT, UPDATE, and DELETE statements



Combine datasets



Work with functions



Manage transactions

MS Reporting Services


Prerequisites
: Before attending this course, participants are required to have
the following skills:



Experience with Microsoft SQL Server



Experience with Windows services (starting and stopping)



Experience creating service accounts and permissions



Exposure to creating reports in Microsoft Access or other third
-
party reporting products, such as Crystal Reports,
or



Have taken SQL Level 1, 2, or 3.


Course Objective
: This training teaches participants how to implement a Reporting Services solutio
n in an organization. The
course discusses how to use the Reporting Services development tools to create reports, and how to use the Reporting
Services management and administrative tools to manage a Reporting Services solution.


Course Content
: The fo
llowing topics are scheduled to be presented:



Describe SQL Server Reporting Services and its components.



Create a Reporting Services report.



Enhance a Reporting Services report.



Create and manipulate data sets.



Use report models to implement reporting for business users.



Configure report publishing and execution settings.



Implement subscriptions for reports.



Administer Reporting Services.


M
S
Project 2010

Prerequisites:

There are no prerequisites for this course.

Course Objective
: This instructor
-
led training course provides students with the knowledge and skills plan and manage
projects using Microsoft Project. To get the most from any project management software, the u
ser must understand the
project management techniques upon which the software is based. This course presents the most popular project
management software in the context of how a project manager will use it. Participants in this course learn the functions o
f
the software and the project management concepts which make the software effective. This presentation begins with the
basic concepts and leads participants through all the functions they’ll need to plan and manage a small to medium
-
sized
project, includi
ng how to level resources and capture both cost and schedule progress. The course focuses on preparing the
user to pass Microsoft Exam 74
-
343: Managing Projects with Microsoft Project 2013.


Course Content:

The following topics are scheduled to be presen
ted:



Introduction to Project 2013 and its user interface



Navigating the ribbon, tabs, and Backstage view in Project 2013



Work with views and reports



Switching between view and opening reports



Creating a new plan and setting its properties



Organizing tasks
into milestone tasks and summary tasks



Creating task links and checking a plan's duration



Working with resources



Setting work exceptions and adjusting work shifts



Assigning a cost resource and a work resource to a task



Customizing views



Customizing reports



Copy and print views and reports



Format and share a plan



Understand project baselines

IT Project Management: Best Practices and Principles (Including MS
-
Project)


The objective of this course is to address the fundamental principles of project management
within t
he IT project context.
Project management principals, tools and techniques will be explored and their applications discussed. The specific uses of
MS Project as it pertains to project planning will be isolated in terms of the definition and commu
nication of project plans,
progress and status.


Prerequisites:


None


Course content:



Introduction to PM



PM Foundation



PM Approach and processes



Conception and initiation PM steps



Definition and planning steps



Launch, build and test steps



Performance
and control steps



Deployment and close
-
out steps


MS Windows

Server

2012
-

Active Directory

Prerequisites
: Before attending this course, participants are required to have the following skills:



A good understanding of networking fundamentals



An
understanding of and experience with configuring security and administration tasks in an enterprise
environment



Experience supporting or configuring Windows operating system clients



Good hands
-
on Windows client operating system experience with Windows XP,
Windows 7, or Windows 8



Participants would also benefit from having some previous Windows Server operating system experience, or



Have taken Installing and Configuring Windows Server 2012 training course


Course Objective
: This training instructor
-
led cou
rse provides in
-
depth training on implementing, configuring, managing
and troubleshooting Active Directory Domain Services (AD DS) in Windows Server 2008 /R2 and Windows Server 2012
environments. It covers core AD DS concepts and functionality as well a
s implementing Group Policies, performing backup


and restore and monitoring and troubleshooting Active Directory related issues.

Course Content:

The following topics are scheduled to be presented:



Describe the features and functionality of Active Direc
tory Domain Services.



Perform secure and efficient administration of Active Directory.



Manage users and service accounts.



Manage groups.



Manage computer accounts.



Implement a Group Policy infrastructure.



Manage User Desktops with Group Policy.



Manage
enterprise security and configuration by using Group Policy settings.



Secure administration.



Improve the security of authentication in an AD DS Domain.



Configure Domain Name System.



Administer AD DS domain controllers.



Manage sites and Active Directory Rep
lication.



Monitor, maintain and back up directory Service to ensure Directory Service continuity.

PHP and my SQL
-

Developing a Dynamic Web
-
Site


This PHP 5 Programming course provides the knowledge necessary to design,

develop, and test dynamic, database
-
driven
web application using the PHP programming

language and the MySQL database engine.

Students will leave the course

with
a complete, fully
-
functional web application, which they will develop throughout the

course.

PHP


Object Oriented Programming (OOP)

The objective of this course is to further develop and build

upon the knowledge established in PHP and MySQL course
outlined above. Students will explore object programming and popular frameworks.

Programming Mobi
le Applications Level I


This course provides students with a solid base of skills necessary to program mobile systems.

With a predominantly hands
-
on approach, students will work with the appropriate programming language (Java or Objective
C) and
programming environments for the development of mobile applications (iOS or Android devices).

The course will be concluded with a mini
-
project where each student creates a working basic mobile application.

Programming Mobile Applications Level II


This
course will deepen and build on the competencies established in Level 1.


In the first part of the course we will explore and practice the use of wider range of functionalities available in standard
and
non
-
standard platform libraries that are required to
build a complete, user
-
friendly mobile application.

We will also take note how a mobile application can function as a part of a web application, integrate with social networks,
geo
-
location, maps, etc. In the second part of the course each student will bui
ld an application using the sum of
functionalities introduced in both courses.


Sharepoint


Creation and Administration

Prerequisites:

Before attending this course, students must have:



Good experience with ASP.NET 4.5 with Visual Studio 2012, or



Have
taken ASP.NET Level 3 training course.


Course Objective
: This course provides existing .NET developers with practical information and labs that enables them to
build solutions on the Microsoft SharePoint 2013 platform.


Course Content:

The following topics are scheduled to be presented:




Describe the SharePoint development platform and the benefits and features that it offers to developers.



Create and manage SharePoint sites and perform other tasks, such as creating and modifying Web
pages and
workflows for SharePoint sites.



Use development tools that are integrated with the SharePoint development platform, such as Visual Studio 2012
and SharePoint Designer 2013.



Develop Web Parts for SharePoint 2013 solutions.



Develop code that use
s the server
-
side objects provided by the SharePoint 2013 development platform.



Develop code that uses the client
-
side objects provided by the SharePoint 2013 development platform.


Sharepoint


Installation and configuration

Prerequisites:


Before attending this course, participants are required to have the following skills:



Installing and Configuring Windows Server 2012



Configuring Active Directory for use in authentication, authorization and as a user store



Connecting appli
cations to Microsoft SQL Server, or



Have taken Windows Server 2012 and SQL Level 3 training courses


Course Objective:

This instructor
-
led training course will provide you with the knowledge and skills to install, configure, and manage a
Microsoft SharePoint Server 2013 environment. This course will teach you how to configure SharePoint Server 2013, as well
as provide guid
elines, best practices, and considerations that will help you optimize your SharePoint server deployment. The
course also examines how to install and configure Windows Server 2012 and Microsoft SQL Server 2012.


Course Content:

The following topics are sc
heduled to be presented:



After completing this training course, students will be able to



Overview of Microsoft Windows Server 2012



Overview of Microsoft SQL Server 2012 in a SharePoint environment



Describe the key features of SharePoint 2013



Design an in
formation architecture



Design logical and physical architectures



Install and configure SharePoint Server 2013



Create web applications and site collections



Plan and configure service applications



Manage users and permissions



Configure authentication f
or SharePoint 2013



Secure a SharePoint 2013 deployment





"ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United King
dom and other countries

For more information

contact us:

E
-
mail:
Contact@qualiti7.com
or

telephone:
(514)
448
-
2246

IT Service Management

ITIL®
V3
Foundations

®
LEARN ITIL

IN 3 DAYS

This course is given as an intensive three
-
day
workshop covering the processes, techniques and problems
related to IT service delivery and support as defined in the ITIL
®

published by

OGC. This workshop is
intended for practitioners involved in one or more basic IT service management activities on a d
aily basis. At
the end of the course, participants
have the option of
tak
ing

a one
-
hour exam containing a multiple
-
choice
questionnaire to o
btain the international APMG

Foundation certificate in IT service management.

ITIL® VERSION

This course introduces the version 3
of
ITIL®,
updated in April 2007.

LANGUAGE

The course, course materials and
exam are in English.

COURSE OBJECTTIVES

In three days, participants will
acquire the knowledge and

skills
required to:



describe the disciplines, processes, roles
and functions an IT organization needs to
deliver quality IT services to the enterprise;



state the key objectives of each discipline;



explain the advantages of an integrated
approach to IT
service delivery and support;



take the
APMG
exam with confidence by
applying their new
-
found knowledge;



put the ITIL
®

principles to practical use.

TARGET AUDIENCE

Personnel involved in delivering
daily IT services, as well as those in
operational and man
agement
positions.
Participants

should have
three to six months of prior
IT
experience.

Maximum group size is 25 students

COURSE
STRUCTURE

This course comprises a series of
interactive readings supplemented by
classroom and other exercises
resembling exams
.




STUDY HOURS

25



COURSE CONTENT

The following elements are
covered in this course:



Concepts of service and service
management



Service lifecycle



Service frameworks in relation
to IT service management

Processes covered:

Service Strategy



Service
Portfolio



Service Demand



Financial Management of IT Services

Service Design



Service Level Management



Service Catalogue Management



Availability Management



Capacity Management



IT Service Continuity Management



Information Security



Supplier Management

Service
Transition



Change Management



Release and Deployment Management



Knowledge Management



Service Asset and Configuration
Management

Service Operations



Incident Management



Event Management



Request fulfillment



Access Management



Problem Management



Service Desk

Continuous Service Improvement



7 Steps of continuous improvement



IT Service Governance

Other IT functions


COURSE PLAN

Day 1:



Introduction to Service and Service
Management



Manage services through lifecycle



Service Operations

Day 2:



Service Transition



Service Design

Jour 3:



Service Strategy



Continuous Service Improvement



Exam preparation



Conclusion


LITERATURE (included)

Participants will receive a copy
of ‘The official Introduction to
the ITIL
®

Service Lifecycle’

EXAM

T
he
APMG
ITIL®

Foundations exam is
optional at the end of the course. More
details to be provided by the qualiti7
instructor.


Cost: $300 (approx.)

Format: 40 multiple choice questions

Duration: 60 minutes