What is Knowledge Management(KM)?

yawnknotManagement

Nov 6, 2013 (3 years and 9 months ago)

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What is Knowledge
Management(KM)?

The field of KM exists to allow organizations to
more fully utilize the knowledge they possess.

Knowledge is a
“justified true
belief”

Information
yields
knowledge

Knowledge
must go from
individuals in
an
organization
to social
groups, teams,
and networks.

With
KM
, organizations seek to
acquire

or
create

useful knowledge, and make it available to positively
influence the
performance
of individuals and the
organization as a whole.

KM involves the acquisition,
creation, refinement, storage,
transfer, sharing and utilization of
knowledge.

Organizational
Learning is the goal of
KM

Examples: new written policies,
prescribed machine settings,
quality controls, and best practices
for dealing with circumstances
frequently encountered.

Allows individuals
with more
experience to
share their
knowledge with
those with less.

Tacit Knowledge


Can be
articulated into
formal language

Explicit Knowledge

Personal knowledge embedded in individual
experience and involves intangible factors, such
as personal beliefs, perspective, and the value
system. It is difficult to formalize and articulate.

Knowledge that can be articulated into formal
language, including grammatical statements
(words and numbers), mathematical
expressions, specifications, manuals, etc. It
can be codified and readily transmitted to
others. Also, it can be processed by a
computer, transmitted electronically, or stored
in databases.

Technical Dimension
-
encompasses the kind of
informal skills often captured
in the term “know
-
how.”

Cognitive Dimension


beliefs, perceptions, ideals,
values, emotions and mental
models so ingrained in us that
we take them for granted.

Explicit Knowledge must be
converted to Tacit Knowledge for
cognitive skills to develop.

Spiral Model of Knowledge Creation
-

Continual Dialogue Between Tacit and Explicit Knowledge

Individuals
-

hold tacit knowledge (TK) they have acquired
through hands
-
on experience.. They are the heart of the
creating process.
TK is amplified through
dynamic interactions
between four modes (in
lime green boxes)of
knowledge conversion.

Collective Group
Level

Organizational Level

Inter
-
organizational
Level

Externalization
-

Tacit to Explicit

Combination
-

Explicit to
Explicit

Socialization
-

Tacit to Tacit

Internalization
-

Explicit to Tacit

Knowledge is
often passed
on through
metaphor