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yawnknotManagement

Nov 6, 2013 (3 years and 9 months ago)

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Clare Henry

Director Technical Product Marketing


Michael Nappi

Product Unit Manager


Microsoft System Center


ASSET
MANAGEMENT

PROVANCE

SELF SERVICE

IT BUSINESS

INTELLIGENCE

COMPLIANCE

AND RISK

IT ANALYST

Service Manager : The Power is in the Integration

Incident and Problem

Change

Integrated System Center CMDB

Incident Management

Change Management

Knowledge Management


Reducing time to resolution

Knowledge articles:


Customer, Partner, and Analyst
authored content


Capture existing knowledge published
on the Web


Links to external and local content


Ratings

Searchable:


Full text


Keywords


Related incidents, change requests,

knowledge articles

Data Warehouse: Business Intelligence for IT
Service Manager

Scenario


Datacenter Integration

Scenario
-

Empowering the

End User
Deliver Efficient and Responsive

User
-
Centric Service

Charlie Chase

Group Program Manager

Microsoft Corporation

Service Manager Authoring Tool

Drag and drop designers


no code or
XML required!

Forms customization


Add/remove/move controls, change
formatting, validation rules

Extend CMDB model



Add new classes, relationships, and
properties

Workflow authoring


Compose workflows using
predefined activities


Define automated activity rules to
execute these workflows


Extending Service Manager

Travis Wright

Senior Program Manager

Microsoft Corporation

Scenario
-

Automating Compliance

Managing Compliance and Risk

Charlie Chase

Group Program Manager

Microsoft Corporation

Summary


Service Manager 2010

On Track for 1H 2010 RTM!



Public SDK

Tools for IT and Dev

Connectors



Incident and Problem

Change

Resources

Beta 2 available now from

http://connect.microsoft.com


Give us feedback through the Service Manager Forums

http://social.technet.microsoft.com/Forums/en
-
US/category/servicemanager/


Read the Service Manager blogs

http://blogs.technet.com/servicemanager



Additional info available at:

http://www.microsoft.com/systemcenter/en/us/service
-
manager.aspx




System Center Roadmap

Related Content

MGT10
-
IS: System Center Service Manager 2010 "Chalk Talk"

Wednesday, 13:13
-
14:45, Interactive Theatre 5
-

Yellow

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Speakers,

please list the
Breakout Sessions,

TLC Interactive
Theaters and Labs

that are related to
your session.

Complete an evaluation
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win an Xbox 360 Elite!

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©
2009 Microsoft
Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademar
ks
and/or trademarks in the U.S. and/or other countries.

The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the
dat
e of this presentation. Because Microsoft must respond to changing market conditions, it should
not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any informatio
n p
rovided after the date of this presentation.
MICROSOFT
MAKES NO WARRANTIES, EXPRESS,
IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

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