Enterprise Service Level Monitoring at Queensland Department of communities

wispxylopolistInternet and Web Development

Aug 7, 2012 (5 years and 1 month ago)

367 views

Justin Cook


Data
#
3

Shaun Duncan


Data
#
3

Paul Malgapo


Dept

of Communities


Enterprise Service Level
Monitoring at Queensland
Department of Communities

SESSION CODE: #
VOC01

3

Agenda



DoC

Systems Management
Project Overview

Solution Components Overview

Solution Deep Dive and Demos



Project Manager

Qld Department of
Communities

Paul
Malgapo

Department of Communities

The Landscape

6



7

The Required Outcome

S
implicity

I
ntegration

V
isibility

8

Decision making…

National Technology Specialist

(Systems Management)

Data#3

Shaun Duncan

10

Demo





11

Solution Components

S
implicity

I
ntegration

V
isibility

12

SCOM 2007 R2

Improve time to value and reduce IT management complexity

Service Oriented

Easy to Use

Knowledge Driven

Enterprise Class


13

Community Management Packs

xSNMP

Network Monitoring Suite (Kris Bash)

Management Packs in the
xSNMP

Suite
:




Generic Network Device MP


APC (UPS)


Brocade FC
-
Switches


Check Point Secure Platform


Cisco Network Devices


HP ProCurve


HP Proliant


Net
-
SNMP


Syslog

14

Network Devices:

Cisco, Juniper, etc.

Databases:

Oracle, DB2
etc.

Applications: Apache,

Blackberry, etc.

Operating

Systems

3
rd

Party

Management

Connectors

Mid
-
Range &

Mainframes
:

AS400 & z/OS

Storage:

EMC & NetApp

NOC

Operator

Network

Admin

System

Admin

Quest Management
Xtensions

(QMX)


Challenges

Addressed


“Console sprawl”
-

many
consoles
and 1000’s of
nodes to manage


Operational inefficiencies
leading to high
TCO /
low
ROI with multiple solutions


Repetitive
t
asks
per
system
/ node


Tool and
vendor
i
nconsistencies


Disparate
systems
=

long
mean time to resolution


Lack of
centralized
c
ontrol


High
CAPEX & training costs

15

SAVision

LiveMaps

Geographical

Datacenter

Application

Business Process

Dashboard

Network

16

System Center
Opalis






Service Manager

.

Remedy
Action Request System

Senior Systems Management Consultant

Data#3

Justin Cook

18

Solution Architecture


Single SCOM 2007 R2 Management Group

Single
Virtualised

RMS

5 Management Servers

Active / Active SQL Cluster

3 Gateway Servers

Single
Opalis

Server

Single QMX Server

1000 Windows Agents

1300 Network Devices

40 Operations Consoles


19

Management Packs

MP

Discovery
Processes

Monitors

Views

Rules

Reports


Various Microsoft Released MPs


Citrix MPs


xSNMP

Community Based MPs (Operating
Quadrant)


QMX MPs


Custom Developed MPs

MPs Deployed @ Communities

20

Quest Management
Xtensions

(QMX)

Extensions

Management
Packs

Agent
-
Less
Monitoring


F5


Oracle


Apache

Software
Base
Framework

Components


VMWare

ESX


Cisco


EMC


WebSphere

Communities
u
tilise

QMX to Monitor

22

Demo





23

saVision

LiveMaps


Management
Packs

Operations
Console
Extension

Web Console

Components


Geographical Maps of
Qld
, Districts

and Towns


Site and Rack Diagrams


Service / Application Models


Dashboards


LiveMaps

@ Communities

Authoring
Console

24

Demo





25

Opalis

Components


Integration
Packs

Process
Catalogs

Automation Platform

11

Action Servers

Data Store

(Run processes)

GUI

(Store process logic)

(Design, manage, report)

Workflow

Designer





Operator’s

Console




Opalis
Integration Server

26

Demo





27

Operations Manager SLA
Dashboard v2.0

Dashboard
metrics for service
level
tracking

Near real
-
time data latency

SharePoint Services for
presentation

Role Based Security

Service level objectives (SLOs)

28

Configuration Manager Dashboard

Near real
-
time dashboard
with key information


30

Demo





31

The Required Outcome

S
implicity

I
ntegration

V
isibility

32

References

System Center Home

http://
www.microsoft.com/systemcenter/en/us/default.aspx

SAVision

LiveMaps

http://
www.savision.com/

Community
xSNMP

Network Monitoring
Suite

http
://www.manage
-
x.net
/

Quest
Management Extensions

http://
management
-
extensions.org/index.jspa

Learn more about Configuration Manager dashboard

http://technet.microsoft.com/en
-
us/library/ff369719.aspx

Learn more about Operations Manager Service Level Dashboard

http://technet.microsoft.com/en
-
us/library/cc540485.aspx








Q&A


Now!


Throughout the Event


Email Us

Paul.Malgapo@communities.qld.gov.au

Shaun_Duncan@data3.com.au

Justin_Cook@data3.com.au






35

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37

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