Using Information Technology for Control and Coordination

wildlifeplaincityManagement

Nov 6, 2013 (3 years and 5 months ago)

86 views

8

Chapter

Using Information Technology
for Control and Coordination

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


Organization Theory and Design

Eleventh Edition

Richard L. Daft

2

Evolution of Organizational
Applications of Technology

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


3

Information for Decision Making

and Control


Technology can help managers make important
decisions


Management information systems include:


Information reporting systems


Executive information systems (EIS)


Decision
support
systems (DSS)


Organizations are using technology to add
strategic value

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


4

Managerial Control and

Decision Making

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


5

A Simplified Feedback

Control Model

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


6

Management Control Systems


Formal routines,
reports,
and procedures


Formalized information based activities


Controls include:


Budgets, financial reports


Reward systems


Quality control systems


Managers must define standards and measure
performance

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


Control Systems/Content Frequency

7

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


An Executive Dashboard

8

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


9

The Level and Focus of

Control Systems


Organizational Level:
The Balanced Scorecard


Measures
financial, customer,
employee,
and
market concerns


Comprehensive management control system


Strategy map


visualization of organization
success drivers and how they are linked


Departmental Level:
Behavior versus Outcome
Control


How people do their jobs


Outcomes people produce

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


Major Perspectives of the

Balanced Scorecard

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


Strategy Map for Performance
Management

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


12

Strategic Approach I: Strengthening
Employee Coordination and Efficiency

Increasing
i
nternal
c
oordination with
customers and external partners

Intranets

Social

Networking

Knowledge

Management

Enterprise

Resource

Planning

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


13

Two Approaches to

Knowledge Management

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


14

Example of ERP Network

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


15

Strategic Approach II: Strengthening
Coordination with External Partners


Strengthening External Coordination
with
information technology


Supply
Chain
Management


Integrated enterprise


Enhancing customer relationships


eBusiness organizational design


The Integrated Enterprise


Information linkages

are key for coordination


Horizontal relationships

coordinate the supply chain
to meet customer needs

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


16

The Integrated Enterprise

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


Corrugated Supplies System in Action

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


18

Customer Relationships


Many companies are applying technology to build
customer relationships


Social Media Directors
are blending marketing,
promotions, customer service, and support through
Facebook
, Twitter, and company websites


65% of companies use
company blogs
to
communicate with customers


For CEOs, blogs and Twitter have become
requirements

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


19

E
-
Business Organization Design


E
-
business is any business that takes place
over a computer network


E
-
commerce is transforming to m
-
commerce as more transactions take place
on mobile devices


Managers must figure out
bricks and clicks
strategies


Separate business


Spin
-
off companies


Joint ventures

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


20

Strategies for Integrating

Bricks and Clicks

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


21

IT Impact on Organization Design


Smaller Organizations


Decentralized Organizational Structures


Improved Horizontal Coordination


Improved Interorganizational Relationships


Enhanced Network Structures


©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


22

Key Characteristics of Traditional vs. Emerging
Interorganizational Relationships

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.


23

Design Essentials


Successful organizations leverage technology


Technology aids in better decision
-
making


Organizations must employ controls to measure
performance


Technology is adding strategic value internally and
externally


Technology is impacting the design of
organizations

©2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible web
sit
e, in whole or in part.