RFP for IT Service and Knowledge Management

wildlifeplaincityManagement

Nov 6, 2013 (3 years and 7 months ago)

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The Minnesota State Colleges and Universities system is an Equal Opportunity employer and educator.

RFP for IT Service and Knowledge Management

General Selection Criteria




Capability
to implement change, problem, incident and
knowledge management based on ITIL v3


Ability to aggregate new and existing data feeds from a wide
variety of sources


Provide a platform for the visualization of relationships and
dependencies between technologies, users, systems, and
services


Ability to successfully create a proof of concept
demonstration based on MnSCU data
sources

2

General Selection Criteria (Continued)


Provide
a highly reliable and secure platform
-
as
-
a
-
service
(
PaaS
) or software
-
as
-
a
-
service offering, eliminating the
administrative burden of hosting, patching and upgrading
system and application software


Ability to use and work seamlessly with one of
MnSCUs

exisiting

authentication systems, preferably Active Directory


Provide support and training services needed to ensure
success


Provide client references specific to the product and services
required


Overall price




3

Selection and Implementation
Timeline

Monday, May 13
th




Publish RFP notice in State
Register

Tuesday, May 21
st
, 10 a.m. CT

Conduct informational vendor
conference

Friday, May 24
th
, 3:00 p.m.

CT

Submit questions on RFP

Friday, May 31
st
, 3:00 p.m. CT

Publish answers to RFP
questions

Monday, June 10
th
, 1:00 p.m. CT

Deadline for RFP proposal
submissions

Friday, June 21
st


Review RFP proposals

Friday, June 28
th


Meet with individual
responders

Friday, July 12
th


Complete selection process

Friday, August 16
th


Estimated date for executing
contract

4

Vendor Requirements


ITIL v3 based change, problem, knowledge and incident
management capabilities


Ability to automate change, problem, and incident
management processes


Ability to create and customize workflows


Knowledge management capabilities must include ability to
incorporate data from a wide variety of applications including
but not limited to: Microsoft software including SharePoint,
Visio, Outlook, Word, Excel and
Lync
; Best Practical RT:
Request Tracker; XMPP instant messaging (e.g. Jabber
)

5

Additional Proposal Requirements


Provide a sample license agreement.


Provide a demo and a minimum of 20
-
days of sandbox access
to the platform or software based on a business case
provided by MnSCU and populated with MnSCU data


Does your company have an annual user conference for your
product? Please provide conference details for the past 3
years.


Does your company support a user group for your product?
What is your company's role in the user group?

6

Response Evaluation


Expressed understanding of proposal objectives and complete
vendor profile (Pass/Fail);


Vendor’s ability of solution to meet minimum qualifications
(30%);


Ability to meet MnSCU technical requirements (10%);


Capacity of the vendor and its personnel to implement the
solution (experience of personnel who are committed to work
on the contract will be given greater weight than that of the
company) (10
%);

7

Vendor Requirements (Continued)


Collaborative platform built for social knowledge
management with an easy to use interface that conforms to
existing social media models


Platform
-
as
-
a
-
service (
PaaS
) or Software
-
as
-
a
-
service (
SaaS
)
solution


Integration with Active Directory and LDAP authentication


Standards
-
based encryption of sensitive data


Redundant, secure data center environments


Data center, data and backup locations in United States



8

Response Evaluation (Continued)


Training and support provided by vendor as reflected by the
proposal’s discussion and coverage of all elements of work
listed above (10%);


Product history, references and roadmap of the proposed
solutions to meet the System Office present and future needs
(15%);


Cost proposal (25%); and


Submission
of required documents (Pass/Fail).



9

Contact Information


Name: Dan Duffy


Title: ITS Contracts and Purchasing Administrator


Address: 30 Seventh Street East, Suite 350 St. Paul, MN 55101
-
7804


Telephone: 651
-
201
-
1524


E
-
mail address:
Dan.Duffy@so.mnscu.edu





Name
: Andrea Kodner
-
Wenzel


Title: System Director of Enterprise Services


Address: 30 Seventh Street East, Suite 350 St. Paul, MN 55101
-
7804


Telephone: 651
-
201
-
1688


E
-
mail address:
Andrea.Kodner
-
Wenzel@so.mnscu.edu



10