In their shoes: Telling and using patient stories


Nov 6, 2013 (4 years and 7 months ago)


In their shoes: Telling
and using patient stories

Dr. Catherine Crock & Frank Concilia

Session objectives

Having an understanding why it
is important to "use" stories

Bring out the best of your stories

Ways of capturing stories


Improving patient outcomes

Our story

Joshua's first experience

Why tell stories?

Visualise someone else's values, beliefs and

Emotional and cultural connect

Communicates a message

Becoming aware of a situation/something

Help change perceptions

Non hostile

Your story

Working with people next to you, share your story with

What are the 5 important things that matter?

Determine the main gist of the shared stories

The gist

Something to tell!

Excellent care

Unsatisfactory care (physical/emotional harm)

Good practise/new research

Quality improvement

Quality improvement

Stories focuses on individuals
via mental models (VBA)

Event alignment (timeliness &

Made up from network of events,
actions, relationships and


expected behaviours

Bridges gaps between formal
and informal cultures


The 21st Century

We are

Digital Storytelling


Web20 Tools


Australia Centre for the Moving Image


Training for the Last Run

Digital storytelling:

Digital storytelling refers to a short form of digital media production
that allows everyday people to share aspects of their life story.
"Media" may include the digital equivalent of film techniques (full
motion video with sound), animation, stills, audio only, or any of the
other forms of non
physical media (material that exists only as
electronic files as opposed to actual paintings or photographs on
paper, sounds stored on tape or disc, movies stored on film) which
individuals can use to tell a story or present an idea.


Microsoft Photostory, Windows Movie Maker, Apple iMovie, Apple
iPhoto Journals, Audacity by Sourceforge


SonicPics by Humble Daisy Inc., Backspaces by Backspaces

Blogs & Wikis

A blog is a discussion or informational site published on
the World Wide Web and consisting of discrete entries
"posts" typically displayed in reverse chronological order
A wiki is a website which allows its users to add, modify,
or delete its content via a web browser. Most are created
collaboratively. Wikis serve many different purposes,
such as knowledge management and notetaking. Wikis
can be community websites

Common blog

Blogger, EduBlog, Tumblr, WordPress

Common wikis


Web 20 Tools

A Web 2.0 site may allow users to interact and
collaborate with each other in a social media dialogue as
creators of user
generated content in a virtual
community, in contrast to websites where people are
limited to the passive viewing of content. Examples of
Web 2.0 include social networking sites, blogs, wikis,
video sharing sites, hosted services & web applications

Online tool for social comment and reflection:
VoiceThread, FaceBook, Google+, YouTube, IM



Audacity is a free digital audio editor and recording
application, available for Windows, Mac OS X, Linux and
other operating systems. Audacity was the 11th most
popular download from SourceForge, with 76.5 million
downloads. Audacity won the SourceForge 2007 and
2009 Community Choice Award for Best Project for

Pen & Paper

Good listeners

After listening to stories, what follow up questions may

How would you like me to be involved?

How long has this been an issue/had a positive impact?

What action have you taken?

What is the outcome you are looking for?

What is the best way to move forward?

Actions and Reflection

What are the common themes from the stories?

How can we improve the situation?

Can we act to maintain/improve safety to patients by the
stories they tell?

Can these stories impact on quality improvement