Application Migration Kick Off - Northwest Arkansas - IIBA

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Nov 6, 2013 (3 years and 1 month ago)

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UST Global


Leveraging BAs in client
-
centric IT services and solutions


IIBA NW Arkansas Chapter

June 21st 2010

Agenda

Slide
1

Confidential and Proprietary

UST Global Overview

A BA centric Organization

UST’s Client Centric BA Model

The BA Relevance in today’s World

Attributes of a Business Analyst

The Future of BAs

Q & A

UST Global Overview

Slide
2

Confidential and Proprietary


UST Global is a U.S.
-
based company established in 1999


Part of the Comcraft Group, a $7 billion conglomerate with operations in
50+ countries


Global operations in 18 countries spread across four continents


Focused verticals: Healthcare, Retail & Consumer Goods, Financial
Services, Manufacturing, Transportation & Logistics



7000 + associates across North America, Asia Pacific and Europe


Less than 5% attrition in North America


One of the lowest attrition rates in the industry




Highest Quality Processes and Standards


Certified at CMMI Level 5, PCMM Level 5, BS 7799, ISO 27001



Fortune 500/Global 1000 clients account for over 95% of revenues


50+ enterprise accounts in the Fortune 500/Global 1000


Over 250 associates in NWA . 30 % of workforce are BA’s.

BA ‘s
-

Unlocking the Business Leverage



BA’s are “catalysts” in the ever evolving IT services landscape



IT organizations are increasingly challenged to provide agile,
customized market relevant services and products



BA’s are required now to be collaborators, evangelists,
innovators and strategists


BA’s are now coming less from the technical side of the
business and are in need to have excellent communication
skills, the business acumen


BA’s are needed have leadership skills, crisis management
skills, etc…





Slide
3

Confidential and Proprietary

BA ‘s
-

Characteristics



Breadth and Depth of Knowledge and Experience


Project Type and Business Area Experience


Business Analysis Planning


Strategic Thinking


Advocate and Advisor


Ability to Learn a new Domain



Slide
4

Confidential and Proprietary

UST Requirements Elicitation Methodology

Slide
5

Confidential and Proprietary

When BA’s Aren’t Engaged…

6

Confidential and Proprietary

Danger, Will Robinson!

UST Global


a BA Centric Organization

(The Slide below describes the UST BA Center focus)

Slide
7

Confidential and Proprietary

Strategic Sourcing


Industry Network


Functional Screen

Mentorship


Domain Leadership


Point of Escalation

Thought Leadership


Idea Generation


Industry Best Practice Sharing


Client Best Practice Sharing

Competency Development


Resource Evaluation


Curriculum Generation


Competency/Technology Alignment

UST BA Competency and Assessment Framework

Slide
9

Confidential and Proprietary

Using the IIBA’s BABOK (Business Analysis Body of Knowledge), UST has developed a skills
competency and assessment scorecard to help identify and tailor training and mentorship needs
for business analysts. UST has a framework for BA assessment/mentoring within four primary
areas:


Business Knowledge


Analytical Thinking


Technical Prowess


Behavioral Skills



UST BA Competency Building

Slide
10

Confidential and Proprietary

BA Initiation/Training

Orient/Mentor/Develop

UST BA Community

-
Senior BA support

-
-
Regular Council meetings

BA Boot Camp

New Associates

Existing Associates

UST Unique Practices

Client University

Slide
11

Confidential and Proprietary

When BA’s Are Engaged…

12

Confidential and Proprietary

They are the ‘secret sauce’ of project success.

Thank You