Verizon Wireless Demographic and Contact Information

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Dec 13, 2013 (3 years and 8 months ago)

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V
e
r
izon Wireless Demographic and Contact Information


Verizon Wireless owns and operates the nation’s most reliable wireless network. Headquartered in Basking Ridge,
NJ, Verizon Wireless is a joint venture of Verizon Communications (NYSE:VZ) and Vodafone (NYSE and LSE:
VOD).



A leader in wireless voice and d
ata services, the company:


-


built the nation’s first wide
-
area wireless broadband network

-


delivered the nation’s first wireless consumer 3G multimedia service

-


launched the most comprehensive mobile music service in the world

-


has the highest cu
stomer loyalty in the industry based on lowest
-
in
-
industry churn


Facts
-
at
-
a
-
Glance




Wireless Phone Customers


93.0 Million, including 88.0 million retail postpaid customers



Employee Population


80,000



Annual Revenue 2011


$70.2 Billion (USD)



Company
Operated Stores and Kiosks


more than 2,000



Digital Network Technology


Code Division Multiple Access [CDMA]



Nation’s largest high
-
speed wireless broadband network



Switching Centers


175+



Headquarters

Basking Ridge, NJ



Area Headquarters:

o

Northeast


Morristown, NJ

o

Midwest


Schaumburg, IL

o

South


Alpharetta, GA

o

West


Irvine, CA


The Verizon Wireless network covers approximately 99 percent of the population within our licensed U.S. territories.
As of first quarter 2012, the total number covered was
30
8,748,418.

For additional information, please see the
Verizon Wireless domestic rate and coverage maps or visit
http://www.verizonwireless.com/coveragelocator



Currently, our 4G LTE network co
vers more than two
-
thirds of the U.S. population in 230 markets across the country.
Our 4G LTE network
-
deployment plans include covering virtually our entire current nationwide 3G footprint by the end
of 2013.



Todd Loccisano

Executive Director, Contract
s

Verizon Wireless

7600 Montpelier Road, Laurel, MD 20723

Phone: (240) 568
-
1818

Email:
Todd.Loccisano@verizonwireless.com


Customer Support

In addition, Verizon Wireless’ Government Support Center (GSC) in Laurel, MD is dedicated to all accounts under the
Federal Government sector, local and state government nationwide and will work closely with the LEA Group and the
Government Account Manager

to ensure effective account implementation, timely order fulfillment, account
maintenance and quality assurance. The GSC is a group of lead coordinators who provide a single point of contact
for Government customers nationwide. This organization looks for
ward to serving the LEA Group needs and can be
reached at a dedicated, toll
-
free number, 1
-
800
-
295
-
1614, Monday through Friday, 7:00 AM
-

11:00 PM EST.


The GSC coordinators are trained in customer care, account management, sales support and multiple bi
lling systems
to provide our customers and sales teams with the following types of support:




Analyze, research and resolve billing, service and equipment inquiries and any necessary adjustments



Explain features and benefits of products and services



Troubleshoot service and equipment issues



Process orders, activations, disconnects, suspension requests



Price plan analysis and changes



Scheduling installation and/or repair appointments



Contract adherence and maintenance



Technical Support



Verizon Wireless provides technical support to troubleshoot and to help resolve technical
-
related issues. Technical
Support Specialists are available twenty
-
four (24) hours a day, seven (7) days a week. This group of professional
specialists can be reach
ed through the GSC’s toll free number or toll and airtime free by dialing 611 or *611 from the
wireless phone.