Welcome to Mobile Captions Service
(MCS). MCS allows you to speak, listen and read at the
same time. The service is free and is for people who have trouble hearing.
There are a few
to make best use of the service:
must have both voice and data service to your device
that can work at the same
time, either through your network or through WiFi.
. Generally, this is available on
AT&T 3G, including Consumer Cellular, Sprint 4G, and Verizon LTE. You can call your
for further information. However, even if you do not have access to these
networks, you can still use MCS by using a WiFi hotspot at home or anywhere you can
Just set up your device for the hotspot and begin to call. Further information
ting up WiFi on Android can be found at
also have a back
up system that is available on some networks.
If you make an MCS call
and get a message to tell your party’s n
umber to the operator, you have no data.
in a state where we currently offer service
. Because Mobile Captions
Service is an FCC/State program, each state must adopt it. For a complete list of states,
see the “Numbers used to reach you” link und
er About. If your state is not listed,
us an email at
telling us which state,
and we will notify you
when your state comes on line.
Your callers must call the Relay Center first,
and then give the Communications
Assistant (CA) your number. The CA will dial your number and provide captions to your
phone. To reach the Relay Service from within any state that has service, callers can
simply dial the state’s 800 number.
If they are in
state, they can call 711 and say it is an
appreciate your feedback and offer assistance by email and phone. For phone assistance,
please provide a number and good time to reach you at