Cisco Technical Education - CiscoFtHood.com

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Oct 26, 2013 (3 years and 5 months ago)

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© 2010 Cisco Sy stems, Inc. All rights reserv ed.

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Presentation_ID

Cisco Technical Education


Rob Jones

Cisco Systems Engineer

2

© 2010 Cisco Sy stems, Inc. All rights reserv ed.

Cisco Conf idential

Presentation_ID

Discussion Topics


Announcing new product offering


What is Cisco Technical Education?


Why Cisco Technical Education?


Viewing Cisco Technical Education


What Customers are Saying.


Service Packaging
and Pricing


Ordering Cisco Technical Education


Next Steps



3

© 2010 Cisco Sy stems, Inc. All rights reserv ed.

Cisco Conf idential

Presentation_ID

Announcing:

Cisco Technical Education


New addition to Advanced Services
Education


New E
-
Learning portal available to
top
-
tier customers!





.

.

.

.

Curriculum
Planning
Service

Instructor

Led

Training

Virtual

Training

Service

Cisco

Technical

Education

ASE Portfol i o

4

© 2010 Cisco Sy stems, Inc. All rights reserv ed.

Cisco Conf idential

Presentation_ID

What is Cisco Technical Education

Fostering Self
-
sufficiency for
Operations &
Field
Technicians!


Assisting this
vital group in the
maintenance of
each network,
with training to
help minimize
down time.


Just In Time Access to premium training
content


Break/Fix content


New Product content


ASE course content


Customer administrative functions


Student activity tracking and reporting


Focused training

for operations

and field
technicians


Cisco Technical Education is an e
-
Learning portal
containing over 10,000 newly
-
available training titles

5

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Why Cisco Technical Education?

Changing corporate education initiatives


(declining budgets, limited travel
options)

Traditional Instructor Led Training not
always feasible for customer staff

Need for “Just
-
in
-
Time” on
-
site training

6

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Presentation_ID

Cisco Technical Education
Advantages

Customer Administrator feature offers detailed

reporting so you know which training modules are

being taken and by whom.

Provides operations staff and field technicians

Access to information designed to improve

operations, maintenance and troubleshooting skills.

E
-
Curriculum feature provides students with

course and training paths to achieve their learning

goals.

The first and only Cisco portal that allows access

to Cisco created training for TAC and other internal

groups, particularly “break
-
fix training”.

7

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Enhance the network support
capabilities and skills of your
staff with Cisco Technical
Education


access the same
technical content used to train
internal technical support
engineers at Cisco’s Technical
Assistance Center (TAC).

What’s in it For You

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Presentation_ID

8

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Presentation_ID

Viewing Cisco Technical Education


Easy access through Cisco
Learning Network.


Find the training you
need
-
fast!

9

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Cisco Conf idential

Presentation_ID

E
-
Curriculum Example

E
-
Curriculum helps students achieve their learning objectives.

10

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Customer Administrator
Features

Customer administrator:


defines
access to
portal


views

student’s access and training history


generate Excel report based on individual student, a group of
students or customer’s entire user community

11

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What are Customers Saying, cont.


>
80% Combined
-

Customer
Satisfaction Rate

“Overall I was satisfied with

Cisco Technical Education”

“Cisco Technical Education

is an effective delivery method for me.”


>85% Combined
-


CTE Is
An Effective Tool

Customers have been asking for
Cisco Technical
Education, now
we have it!

Strongly
Agree

29%

Agree

59%

Neutral

8%

Disagree

0%

Strongly
Disagree

4%

Strongly
Agree

25%

Agree

58%

Neutral

13%

Disagree

4%

Strongly
Disagree

0%

Service Packaging and Pricing

13

© 2010 Cisco Sy stems, Inc. All rights reserv ed.

Cisco Conf idential

Presentation_ID

Cisco Technical Education Overview


12 months of unlimited access to:

10,000+ interactive training modules

Remote Hands
-
On Labs

V
ideo on Demand

Visual Instructions


Option to purchase either an ‘All Access’
package, or a ‘Technology
-
Specific’ package


An assigned customer administrator to monitor
and report student activity


Available packages of:

1 user license

50 user licenses

200 user licenses

500 user licenses


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Presentation_ID

With Cisco Technical Education you have:

14

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Cisco Technical Education Content:

Single Technology Package Options


Basic: Routing, LAN switching, Security with
IOS

Network Fundamentals


IP, Cisco
IOS

Software, LAN switching, Multiprotocol Label Switching
(
MPLS
), quality of service (
QoS
), various routers and switches

Routing & Switching


Cisco
IOS

XE

and
IOS

XR

Software, optical networking, routers (Cisco
CRS
-
1 and ASR 1000, 5000, 9000, 12000) (
XR

and
GSR
)

Service Provider


Application networking services, Cisco
IOS
® Software and Cisco
NX
-
OS Software, Cisco Nexus® switches (7000, 5000),
UCS
, Storage

Data Center


Authentication protocols, Cisco secure ACS, firewalls, identity
management, intrusion prevention system (
IPS
),
VPN

Security


Call routing and dial plans, content delivery engines, Cisco
TelePresence
™ (CTS
-
3000, CTS
-
1000),
UC

Manager,
MeetingPlace

Unified
Communications


Access points, Cisco unified wireless network software, wireless LAN
controllers, wireless LAN fundamentals

Wireless

15

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Presentation_ID

Cisco Technical Education

Pricing

Single Technology Package

“All Access” Package

User License(s) for 1 Year

LIST PRICE

User License(s) for 1 Year

LIST PRICE



Single user license

$1,000



Single user license

$3,500



Bundle of 50

$47,000



Bundle of 50

$165,000



Bundle of 200

$178,000



Bundle of 200

$622,000



Bundle of 500

$417,000



Bundle of 500

$1,458,000

Order though Cisco Service Contract Creation (CSCC)

Pricing for: US & Canada

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Presentation_ID

Ordering Cisco Technical Education

17

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How to Order

Cisco Technical Education



Cisco Service Contract Center (CSCC)


Content protected by


Digital Rights Management


No sharing of user IDs



Cisco sets up your administrator account


Customer admin. creates student accounts

Terms

of
Use

Entitlement

Quoting

Booking

Invoicing

Next Steps

19

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Next steps

To Place your Order


Go to
CSCC

or


Contact your Cisco
Services Rep

For More Information:


External Website:
www.cisco.com/go/cte


End User Video Tutorial
(link)


Customer Administrator
Video Tutorial
(link)


Data Sheet
(link)

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