Conflict Resolution: Self-Awareness is the Key

volaryorangeManagement

Nov 6, 2013 (3 years and 9 months ago)

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A TRAI NI NG MODULE CREATED BY KEN
CHENG

CHAYA

MERRELL

NI CK SMI TH

&
ANDY

WI SLOCK

Conflict Resolution: Self
-
Awareness is the Key



WHAT I S
FUNDABU
, I NC.?

The Organization

The Organization

FUNDABU, Inc.
:

Mid
-
sized Consulting
F
irm


Specializes in Project
Management


Been in business 25 Years


Reputable company


Leader within its
specialization



TO UNDERSTAND WHAT

TRAI NEES NEED

Needs Assessment Method

Needs Assessment Method


Company records


SME Interviews


Employee Questionnaires


Employee Interviews

The Trainees

WHO ARE OUR TRAI NEES?


HOW MANY TRAI NEES ARE THERE?


WHAT ARE THE TRAI NEES’
KSA
S?

The Trainees


Position: Upper and middle management



Number: 15 trainees




3 members of upper management




12 members of middle management




8 are male, 7 are female


Age: 28


54

Baby Boomers

GenXers

Nexters

The Trainees


Knowledge


Knowledge


Bachelor’s degree


Advanced knowledge of conflict/conflict management


Previous training

The Trainees


Skills


Skills


Competent: Use of technology to communicate


Advanced: Technology, Technology Management, Knowledge
Management

The Trainees


Abilities


Abilities


Effective communicators


Satisfactory performance in work conflicts


Satisfactory performance in resolving work conflicts



WHERE I S THE TRAI NI NG?


HOW LONG I S THE TRAI NI NG?


WHAT’ S THE SET UP?


HOW MUCH WI LL I T COST?


Location

Location : Where

THE GOLF AND COUNTRY CLUB

Convenience



15 minutes from HQ



Won’t tie up meeting room


Atmosphere



Fresh air



Clean facilities


Special Amenities



Luncheon provided



Solarium break rooms



Messaging services

Location : Length of Training


3 Day Training Course


9:00am


2:30pm

4.5h training


45m luncheon


15 m break


Location : Training Room Setup

Location : Budget


Our training budget: $7480.00

Facilities
Conference Room
$2,100
Luncheon Buffet
810
Refreshments
45
Facilities, total
$2,955
Training Staff
Trainer
$750
Team
750
Training Staff, total
$1,500
Course Materials
Development
$2,400
Supplies
525
Misc.
(Travel, etc.)
100
Course Materials, total
$3,025
Total Costs for Program
$7,480
Training Budget: Self Awareness is the Key
Company: Fundabu Inc.
(3 days @ $250per day)
[2(3 days @ $125per day)]
(15 seats x $35)
(3 days x $700)
(18 seats x $15)
(Coffee, tea, cookies)


WHAT WE’ RE TRYI NG TO ACCOMPLI SH

Training Objectives

Training Objectives



Knowledge Objectives » Definition








Determination








Explanation








Identification

Training Objectives





Skill Objectives » Analytical








Developmental








Recognition








Training Objectives




Ability Objectives » Implementation














Development



HOW WE WI LL ACCOMPLI SH THE OBJECTI VES

Type of Training Activities

Training Activities

Combination: Cognitive and Affective








Experiential
Learning

Solo
/
Group

High

Involvement





Icebreaker

Mini lectures


Reverse Case Study


Behavior Modeling


Role plays


Discussions




WHAT OUR TRAI NI NG COVERS

Topics Outline

Topics Outline

Day One:
Conflict & Perceptions


Day Two:
Perceptions & Self Awareness


Day Three:
Self Awareness &



Conflict Resolution



STEP BY STEP PROGRAM LAYOUT

Training Session Agenda

Training Session Agenda


Contains about 20 items per day


Includes time for instruction and movement


Includes a mid
-
morning short break


Includes a luncheon


Training Session Agenda



METHODS USED I N OUR TRAI NI NG

Training Strategy

Training Strategy


Tailored to audience:
GenXers
,
Nexters
,
Babyboomers


Structured & Sequenced: Build
a knowledge base


Experiential Learning



WHAT ARE WE ACTUALLY DOI NG?

Training Content

Training Content

Mini lecture presentations


Case studies


Roleplays


Behavior modeling





MAKI NG

SURE THEY TAKE I T WI TH THEM

Ensuring Transfer

Ensuring Transfer of Training

Stimulus Generalization Approach
:



emphasize key concepts



connect key content to real life



general principles to apply

elsewhere



Experiential Learning >> Far Transfer



EVALUATI NG TRAI NEES AND TRAI NI NG

Evaluation

Training Evaluation and Follow
-
up

Trainees evaluate us



Company evaluates trainees

And that’s how you train ‘
em
.

Any Questions?