STATEMENT OF WORK

twodotcuddlyInternet and Web Development

Dec 4, 2013 (3 years and 10 months ago)

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STATEMENT OF WORK
T OF WORK
Statement of Work Number:
SOW 4.0 – Drupal Application Hosting and Managed

Services
Client:
The University of Massachusetts,
Office of the President
333 South Street, Suite 400
Shrewsbury, MA 01545
Vendor:
Unicon, Inc.
1760 E. Pecos Road, Ste. 432
Gilbert, AZ 85295
SECTION I: Project Background
1
.
T
ERM

OF
S
TATEMENT

OF
W
ORK
The term of this Statement of Work shall commence upon execution of this agreement and continue for a period

of 12 months (“the Term”).

2
.
O
BJECTIVE
Include a brief sentence description on the objective and general scope of the project and the services to be provided (provide complete

detail in #4).
This Statement of Work will outline the services and costs associated with Drupal Application Hosting and

Managed Services.
3
.
C
LIENT
P
ROJECT
C
OORDINATORS
(N
AME
, J
OB
T
ITLE
, P
HONE
, E
MAIL
)
Kevin O'Brien
Manager Administrative Services & Systems
(774) 455-7603
kobrien@umassonline.net
Patrick Masson
Chief Technology Officer, UMassOnline
(774) 455-7615
pmasson@umassonline.net
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4
.
D
ETAILED
D
ESCRIPTION

OF
S
ERVICES

AND
D
ELIVERABLES
Provide a detailed description of functional requirements and/or technical specifications, deliverable schedule and measurable performance

standards for all services and deliverables to be provided to the Client. Include due dates, project benchmarks, etc.
As part of this statement of work, Unicon will provide hosting and managed services for the UMass

Drupal development environment. The following is a list of services Unicon will provide.
Hosting Services
·
One (1) Amazon EC2 Instance - Standard Large Reserved
·
250 GB Primary Storage – Amazon EBS Volumes
·
On Demand Backup Storage – Amazon S3
·
200 GB / Month Data Transfer Out; Unlimited Data Transfer In
Managed Services
·
Monitor application 7x24x365 to ensure that it is responding. This

monitoring includes but is not limited to the disk space where the application

resides, CPU, memory/swap utilization, and server loads.
·
Monitor and rotate application log files
·
Unlimited System Administration support to troubleshoot and rectify any

system related reliability issues
o
Provided Monday – Friday between 6:00 AM – 6:00 PM MST
·
Coordinate with the client to provide one maintenance window per month to

install general Linux patches, security updates, etc., if needed.
·
Perform daily backups of all dynamic data, including files system and db

data
o
Backups will be retained for a period of seven (7) days
·
Provide Monthly Up-time Reports via email. These monthly reports will be

provided on the first Monday of the month except for holidays, which in this case

these reports will be provided on the next business day.
·
Provide Quarterly Server ‘Health Check’ Reviews
Site Provisioning and Setup
·
Unicon will setup and configure appropriate solution stack for hosting

environment. For this agreement, Unicon will implement a LAMP Stack (CentOS

Operating System, Apache Web Server, MySQL DBMS, and PHP)
Drupal Installation
·
Unicon will install and configure Drupal 7.10 core files.
5
.
E
QUIPMENT

AND
R
ESOURCES

TO

BE
P
ROVIDED

BY
C
LIENT
Client shall provide and make available to Contractor, on a loan basis only, the following materials, documentation and equipment:
The Client shall cooperate with Unicon by making available the necessary Client Resources so that

Unicon may perform its obligations under this Statement of Work. The Client shall dedicate one or

more resources as the point-of-contact for all aspects of the project.
6
.
V
ENDOR
/C
ONSULTANT
R
ESOURCES
List the Key Person(s) who will perform the Service (or the specific sub-tasks set forth in this Work Statement).
2
Unicon Project Manager:
Charise Arrowood
,
(480) 558-2454
,
carrowood@unicon.net
Unicon Account Manager:
Dan Barber
,
(480) 558-2467
,
dbarber@unicon.net
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7
.
W
ARRANTY

AND
S
UPPORT
Specify any warranties or warranty period required. Include the kind of support required during and after the warranty period.
Unicon provides Support services as described within the “Detailed Description” section of this

statement of work.
If Unicon determines in its reasonable judgment that the Client’s Service is unavailable due to an

outage caused solely by the infrastructure components of the service managed exclusively by

Unicon, that outage will be used to calculate Service Unavailability for the remedies provided below.

Service unavailability consists of the number of minutes that the Unicon infrastructure components

were not available to Client, resulting in inaccessibility to the Client server, and includes unavailability

associated with any maintenance other than Planned and Planned Emergency Maintenance Events.

Service Unavailability will not include any unavailability resulting from (a) any Client requests, (b)

Client's applications, equipment, server hardware and operating system, or other facilities, (c) acts or

omissions of Client, or any use or user of the service authorized by Client, d) external applications or

service (e.g. AWS EC2) unavailability that is outside of Unicon’s control, or (e) reasons of Force

Majeure. Unicon shall report all outages to Client as soon as they are detected, and shall

immediately report when the outage has been remedied.
System outage will be calculated as beginning when it is detected by automatic monitoring and

ending when the issue is resolved and status availability is confirmed by monitoring. Overall system

outage will be reduced by periods during which Unicon is on hold awaiting Client feedback to

progress the solution, including but not limited to issue clarification, policy decisions, product

management decisions, and quality assurance activities.
If Unicon so determines that the Service Availability does not achieve a cumulative of 99.9% for any

calendar month (based upon an average 30-day month), Unicon, upon Client’s request, will credit

Client’s account for such month the pro-rated charges amounting to 10% of the Monthly Recurring

Fee for that Service.
In order for you to receive a credit on your account, you must request such credit within seven (7)

days after you experienced the down time. You must request credit by sending an electronic mail

message to your Account Manager. Credits will usually be applied within thirty (30) days of your

credit request. Credit to your account shall be your sole and exclusive remedy in the event of an

outage.
Credits will not apply to data transfer charges or to charges for services other than the Monthly

Recurring Fee for the Service for which this Commitment was not met. Clients with multiple Servers

will not receive credits for unaffected Servers. Client's account shall not be credited more than once

per month under this Service Availability Commitment.
Additionally, credits shall not be provided to you in the event that you have any outage resulting from;

(i) scheduled maintenance; (ii) performance or failure of your applications; or (iii) circumstances

beyond Unicon, Inc. reasonable control, including, without limitation, acts of any governmental body,

war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or

delay in transportation, unavailability of interruption or delay in telecommunications or third party

services, including DNS propagation, domain name registration/transfer, failure of third party

software or hardware or inability to obtain raw materials, supplies, or power used in or equipment

needed for provision of your web site.
Unicon warrants and represents to the Client that in performing the support services called for

hereunder that Unicon will not be in breach of any agreement with a third party.
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.
A
SSUMPTIONS
1.
99.9% uptime
2.
One (1) Year service commitment
3.
Hosting will take place within the Amazon Region most appropriate for the environment
4.
Required changes to hosting infrastructure may result in a change in costs. Examples include:

Additional Amazon Web Services Products, additional environments, or requests for additional

managed services (e.g., backups).
5.
Application Support and Development Services are not provided under this agreement.
SECTION II: Fees and Expenses
9.
P
RICING
S
CHEDULE
Service Description
Price
UMass Drupal Development Environment
·
Amazon EC2 Reserved Instance (1 Instance)
·
Unicon Managed Services
$9,000
(Annual Fee)
·
Site Provisioning and Setup
$250
(one-time charge)
·
Drupal Installation and Configuration
$300
(one-time charge)
Pricing Notes:
1.
Annual Hosting and Managed Service fee will be invoiced in full upon contract execution.
2.
Setup and Installation charges will be invoiced upon completion of the service.
3.
Additional charges for EBS storage and bandwidth will be invoiced as they are incurred.
a.
The price for additional EBS storage is $0.15 GB /month.
b.
The price for additional bandwidth (Data Transfer Out) is $0.13 GB /month.
4.
Travel is not expected for this engagement.
10.
R
EIMBURSABLE
E
XPENSES
All reasonable and necessary travel and living expenses incurred by Unicon employees, contractors and

agents in connection with performance of Unicon’s obligations hereunder shall be payable by
the Client

upon receipt of Unicon’s invoice containing such expenses. Unicon agrees to coach air travel, lodging at

mutually agreed upon facilities, and compact car rental, if available. Unicon will only travel at the request

of the Client and all travel arrangements will be pre-approved by the Client.
11.
I
NVOICING
Payment is due and payable thirty (30) days after receipt of any invoice issued by Unicon under this

Agreement. In the event that
the Client
questions the amounts charged on any invoice, it must

communicate those questions to Unicon within five (5) business days of
the Client’s
receipt of such invoice.

6
SECTION III: Acceptance Signatures
IN WITNESS WHEREOF, each party has caused this Agreement to be executed as of the Effective Date set

forth below.
UNICON, Inc.
Client
By:
By:
Printed:
John Blakley
Printed:
Title:
CEO
Title:
Effective

Date:
Effective

Date:
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