Regional Workshop to disseminate Water Supply and Sanitation Standards of Quality of Service, adapted to LDCs

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Regional Workshop to disseminate Water
Supply and Sanitation Standards of Quality of
Service, adapted to LDCs


Preparation to the ISO TC 224 Draft Standards test in Africa.





WBI/InWEnt/AFWA/NWSC WORKSHOP


KAMPALA (UGANDA), JULY 24
-
27, 2007


WBI/InWEnt, Kampala, 24
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ISO Workshop

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Drinking water




Robin Simpson

ISO TC 224

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Standard 24512

Guidelines for the management of drinking
water utilities & for the assessment of
drinking water services

Drafted by WG 3 TC 224

Under the chairmanship of Canada & Malaysia




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Foreword & Intro.


Same as for waste water


Of particular interest: Intro: 0.2


recognition of cost recovery but not
absolute:
“while striving to maintain
affordable basic access to water services”


0.3 public or private ownership


Recognition of need for flexibility in
developing countries but not an exception

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Drinking water supply services


0.4 Water utility, regardless of ownership will
be
‘public in nature’

&
‘subject to public
scrutiny and policy’.


In some places supply may be
‘intermittent
but scheduled’

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1 Scope
-

Exclusions



Targets & thresholds


Design & construction


Management structures


Regulation


Contract regulation


Point of delivery to point of use


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So what does it include?


Terminology


Definitions


Management guidelines


Guidelines for objectives, assessment
criteria & performance indicators

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2. Definitions


Same as other standards:


NB: point of delivery to point of use


Relevant authority/responsible body/utility

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3. Components


Source


Intake & transport


Treatment & residue disposal


Storage, transport & distribution


May be intermittent, may be untreated

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4. Objectives


Protection of public health


Response to users needs and expectations


Provision of services under normal and
emergency circumstances


Sustainability of utility


Sustainable development of community


Environmental protection

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5. Management components


Activities/processes of management


Management of resources


Asset management


Management of customer relations


Management of information


Environmental management


Risk management


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6. Management guidelines

Plan


do
-

check


act

Organisation

Planning & construction

Operations and maintenance

Support activities (purchasing, legal, HR,
accounts, labour, outsourcing, information,
environmental protection)


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7.Evaluation

Assessment policy

Goal & scope of assessment

Parties involved in assessment

Methodology of assessment

Service assessment criteria

Resources necessary for assessment

Output of assessment & recommendations for
use

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8. Performance indicators

PI systems

Quality of information

Example: protection of public health; water quality
testing

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Informative Annexes

Annex A common trilingual glossary of terms

Annex B Water schemas

Annex C Examples of actions furthering objectives

Annex D Supplementary guidelines for management

Annex E Examples of a) service assessment criteria
related to objectives b) PIs related to assessment
criteria c) assessment criteria related to service
components

Annex F confidence limits (common annex)

Annex G bibliography



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Thank you


Robin Simpson TC 224