Short Presentation Title - SUG MENA

triangledriprockInternet and Web Development

Aug 7, 2012 (4 years and 10 months ago)

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Benjamin Schneider, SAP AG

Maintenance Management and System
Recommendations

©
2011 SAP AG. All rights reserved.

2

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©
2011 SAP AG. All rights reserved.

3

Contents

1.
Maintenance Management: Introduction and Overview

2.
Maintenance Optimizer

3.
System Recommendations

©
2011 SAP AG. All rights reserved.

4

Maintenance of an SAP System Landscape

Customer pain points

Maintenance activities
are not transparent

No control of
maintenance activities

Maintenance activities
require considerable
manual effort


Customers often don’t have a complete overview over the
required maintenance activities
in
their system landscape


Various types of changes have to be applied to maintain a
system landscape
, e.g.


OS & DB patches, SAP kernel patches


Support
packages


Enhancement Packages


Legal Change Packages and HR support packages


Different objects have different deployment mechanisms


No central procedure to control maintenance activities


No standardized way to perform maintenance activities

1

2

3

©
2011 SAP AG. All rights reserved.

5

Maintenance Management

Process View


Detect

(potential) bug

Testing

Apply

collected fixes /

enhancements

Import SAP

Note(s)

Deploy

Changes

Plan Mainte
-

nance Activity

Maintenance of SAP solutions


SAP Notes provide a solution for known issues. SAP Notes are usually applied upon request (e.g. current
incident in productive environment, information from SAP about potential issue (Hot News, Security
Notes)).


SAP Notes are collected and released as Support Packages. Support Packages are applied to SAP
solutions to comply with legal requirements or run on latest technology.

Go

Live

Download &

apply
packages

Apply single

correction(s)


Note Assistant
(SNOTE)


Incident


Hot News


Security Note


Need to apply
Legal Change


Decision to
increase Support
Package level


Maintenance
Optimizer


Installation tools,
(e.g. SPAM,
SAINT, JSPM)


Apply SAP Notes
according Side
-
Effect Report


Test Management
capabilities


Quality Gate
Management
capabilities

©
2011 SAP AG. All rights reserved.

6

Maintenance Management

Key Capabilities


Implements
SAP
Notes automatically


Central access point for
activities to
plan
and download software
updates
.


Simplified process to
identify and
download
applicable
support
items for
all
systems, by
providing
an organized,
easy
-
to
-
use guided
procedure

Note Assistant

Maintenance Optimizer

System Recommendations


Provides recommendations which security
notes, performance relevant notes, legal
change notes,
HotNews

and other
corrections should be implemented in the
selected systems

Landscape Verification

©
2011 SAP AG. All rights reserved.

8

SAP Landscape Verification 1.0
SAP Solution Manager Ad

Using SAP Landscape Verification 1.0 helps to improve landscape
data quality as a major prerequisite for smooth installation of SAP
enhancement packages for SAP Business Suite.

New Solution: SAP Landscape Verification




Helps to analyze system landscape data in SAP Solution

Manager System Landscape (SMSY) in order to identify issues

in landscape description


Add
-
on installation
-

Details can be found
here


SAP Landscape Verification promotes the “landscape pattern” concept:

Hub and sidecar
-

Details can be found
here


Correctness of landscape data is the key for a successful EHP installation:


A correct landscape configuration is a major prerequisite for error
-
free execution of MOPZ


Erroneous or incomplete landscape information can result in failure of the update procedure


Guidance is required to correctly enter all information needed during the update process


Maintenance Optimizer

©
2011 SAP AG. All rights reserved.

10

Maintenance Optimizer

Advantages & Features


One central tool for planning and download of Support
Packages, Enhancement Packages and Upgrades


Maintenance Optimizer automatically calculates all files
needed for installation


Automated calculation of files depending on scoped
Business Functions


Can be used for Support Packages, Upgrades and
Enhancement Packages


Supports installation and upgrade of Java Patches, Add
-
Ons
, HR Support Packages and HR CLC Packages


Landscape awareness: Supports distributed landscapes,
Hubs, and the automatic delta calculation for connected
systems


Automatic download of calculated files into a central
download directory


Tight integration with SAP’s implementation tools to
ensure a consistent end
-
to
-
end process


Easy
-
to
-
use guided procedure

©
2011 SAP AG. All rights reserved.

11

Select Files

Select maintenance
type



Maintenance


EHP Installation



Upgrade


SAP Solution
Manager connects to
SAP Active Global
Support
Backbone
and displays possible
options for the
customer


Customer finalizes
the selection

Select the system
that requires
maintenance

Create a
maintenance
activity

Assign the relevant
system / solution

Select download type


Put
files in SAP
Service Marketplace
download basket and
download via SAP
Download Manager


Software Lifecycle
Manager (SLM)
service downloads
files automatically to a
central download
directory *



Deploy Packages to
the related servers/
systems and import
the packages


Transport Manage
-
ment

System (TMS)
ensures the correct
deployment of
transport
orders
throughout the
landscape

CTS
+ functionality
can be used to
include non
-
ABAP
changes

Maintenance
transaction is
closed when
implementation is
finished in all
systems

Plan

Activity

Download Files

Perform

Implementation

End

Maintenance

* Only avilable for pilot customers

Maintenance of SAP Solutions with Maintenance
Optimizer : Process Flow

* Currently in pilot phase

©
2011 SAP AG. All rights reserved.

12

SAP Global
Support Backbone

Create
Maintenance
Activity

Solution

DEV TST PRD

Assign Solution /

System

Retrieve and
display information

Download

Maintenance Optimizer
and SAP Global Support Backbone
Interaction

SAP Solution Manager

Available

SP

Stacks

SPS 19

SPS 20

SPS 21

SPS 22

Selection

©
2011 SAP AG. All rights reserved.

13

Perform Implementation


process view

Deployment of changes throughout the landscape

DEV

TST

PRD

Import packages using
installation tools


Adapt changed objects


Apply side
-
effect Notes


Add changes to transport request


Release transport request

Import transport request

Conduct tests


Fix reported errors


Add fixes to transport request


Release transport request

Import transport request

Conduct tests

Release transport request

Import transport request

Go
-
Live

Import packages
using installation
tools

Import packages using
installation tools

SP Stack

EHP

Legal
Change

Download packages into central
directory


Automatically using SLM Service


Manually using SAP Download Manager

OS / DB

Kernel

©
2011 SAP AG. All rights reserved.

14

Main features
of
Maintenance Optimizer

1

2

3

4

Enhanced user experience: Improved Guided
Procedure

WebDynpro

based
UI


Improved Frontend


Simplified
Navigation

Redesigned back
-
end
:
Extended Features

Landscape Awareness


Support Package Stack Ranges

Support of SAP
Add
-
Ons

Identify
installed
Add
-
On
Products


Include Additional Add
-
Ons

Additional Java Patch
Download

Java
Patch Selection


Java Patch Download

Support of HR CLCs and HR Support Packages

Include HR Country Legal Changes and HR Support Packages

Better information

Direct access to Logs, Traces, XML Stack File and Documentation


PDF export





5

6

Legal Change Packages

©
2011 SAP AG. All rights reserved.

16

What are Country Legal Change (CLC) Packages for HCM?

SAP ERP HCM System

Data for country A

Data for country B

Data for country C

Updated data for country A

Updated data for country B

Updated data for country C

SAP

Customer

SAP releases Country Legal Change Packages (legal updates for SAP
ERP Human Capital Management) to keep SAP ERP HCM customers
up to date with legal changes.


The Maintenance Optimizer in SAP Solution Manager* now greatly
improves finding and downloading of CLCs. The customer only sees
packages relevant for his system and can then download them.

* SAP Solution Manager 7.0 EHP1 SP23 required

©
2011 SAP AG. All rights reserved.

17

CLCs in Maintenance Optimizer

Customer

Maintenance Optimizer in SAP Solution Manager provides the automatic
calculation and download of available CLCs for the customer‘s HCM solution.

Latest CLC for
country A

Latest CLC
for
country B

Latest CLC

for
country C

Latest CLC for
country D

SAP ERP HCM System

Data for
country
A

Data for
country
D

SAP Solution Manager

Latest CLC
for country A

Latest CLC for
country D

SAP Solution Manager checks installed
countries via

RFC

Information on installed countries effects
which CLC packages will be shown

Download of relevant CLCs from SAP via
SAP Solution Manager

Latest CLC packages
will be applied

©
2011 SAP AG. All rights reserved.

18

Summary

Legal Changes

HCM Country Legal Changes („CLC packages“) are constantly updated legal changes for
SAP HCM (Human Capital Management). They ensure that the customer‘s HCM solution
is conform with the actual law in every country the customer uses his HCM solution for.

Support for CLC packages with Maintenance Optimizer

The Maintenance Optimizer in SAP Solution Manager fully supports customers who are
using SAP HCM. Customers can display, download and implement HLC packages
needed for their country
-
specific usage of their SAP HCM solution.

Summary Maintenance Optimizer

©
2011 SAP AG. All rights reserved.

20

Maintenance Optimizer: Overview

Maintenance Optimizer is the central application for all
software maintenance

activities in a system landscape

Maintenance Optimizer supports all maintenance

types:



Enhancement Package (EHP) installation



Support Package installation



Upgrade



Legal Change Package installation for SAP ERP HCM Solutions



HR Support Packages



Support of SAP Add
-
Ons



Support of Java Patches



Maintenance Optimizer provides a

powerful automatic delta
calculation feature to ensure all needed maintenance files will
be downloaded

Maintenance Optimizer provides a user
-
friendly and easy
-
to
-
use

guided procedure for the handling of all maintenance
activities

©
2011 SAP AG. All rights reserved.

21

How to Set
-
Up Maintenance Optimizer

Find more information in SAP Service Marketplace at
http://
service.sap.com/mopz

Maintenance Optimizer is part of the basic configuration of SAP Solution Manager.
Maintenance Optimizer configuration steps are, e.g.


Configure Remote Connection to SAP Global Support Backbone


Assign S
-
user to SAP Solution Manager users


Connect systems to SAP Solution Manager (


Define system landscape)


Configure usage of extended functions:



Scenario
-
Specific Settings


Change Control


©
2011 SAP AG. All rights reserved.

22

Contents

1.
Maintenance Management: Introduction and Overview

2.
Basic Concept of Maintenance Optimizer

3.
Maintenance Optimizer in detail

4.
Summary Maintenance Optimizer

5.

System Recommendations

©
2011 SAP AG. All rights reserved.

23

To keep your SAP systems up
-
to
-
date and secure you have to apply various types of
notes and patches. System recommendations shows all relevant notes and patches for
the selected systems and helps you to easily keep all of your systems up
-
to
-
date.

System Recommendations

©
2011 SAP AG. All rights reserved.

24

System Recommendations: Overview

Advantages & Features


Provides a detailed recommendation of SAP notes and
non
-
SAP notes which should be implemented, based on
the actual status of the system and already implemented
notes


The recommendations comprise the following notes
categories:


Security notes


Performance
-
relevant notes


HotNews


Legal change notes


Correction notes / Patch notes


Powerful calculation method for notes provides a
comprehensive recommendation for the selected system


Increase system security by applying up
-
to
-
date security
-
relevant notes exactly tailored for the respective system


Integration into Change Request Management to directly
create Change Requests for the selected notes


Easy
-
to
-
use filter settings allow exact selection of system
or solution

©
2011 SAP AG. All rights reserved.

25

3
.

System Recommendations: Process Flow

Select system to check &
update

Customer

Connect to SAP Global
Support Backbone

Calculate delta information
(latest relevant notes, etc...)

Send information back to the
customer‘s SAP Solution
Manager system

Retrieve system
information (SP level,
patch level, notes, ...)

SAP

1.

2.

4
.

5
.

Apply relevant notes to
the system(s)

6
.

©
2011 SAP AG. All rights reserved.

26

System Recommendations UI: Key Elements

Filter by solution,

product
system, technical system
and date

Filter by application
component

Structured

recommendations

Integration of
Change Request
Management

and
Maintenance
Optimizer

Set status for
notes

©
2011 SAP AG. All rights reserved.

27

How System Recommendations supports your security

Process flow

TUE

SAP Patch Day

System Recommendations

Configuration Validation

SAP releases
security patches
every second
Tuesday

System Recommendations
identifies the relevant patches
for the selected system(s)

The selected relevant patches
are applied to the SAP system

Security validation is done in
the Configuration Validation

Provide a report focussing on
the implementation status of
the applied security notes

©
2011 SAP AG. All rights reserved.

28

System Recommendations: Setup

The following steps are necessary to set up System Recommendations:


Prerequisites:



The SAP
-
OSS RFC connection needs to be set up correctly


All managed systems have to be connected to SAP Solution Manager and
documented in transaction SMSY, and they have to be assigned to a product
system and to a solution


Authorization object: SM_FUNCS


Control access and visibilty of tabs in System Recommendations


To collect this data automatically for the use within System Recommendations you
can set up a batch job in the „Settings“ area of System Recommendations.



System Recommendations is part of the „Change Management“
Work Center in SAP Solution Manager.

©
2011 SAP AG. All rights reserved.

29

Additional information on System Recommendations can be found here:


SDN Blog:

http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/24227


SAP Online Help:

http://help.sap.com/saphelp_sm70ehp1_sp26/helpdata/en/83/68fad4952d42a1
92469fa02586aeff/content.htm


System Recommendations: Additional information

Danke!