Colonial Life IT Modernization Overview Alan Whelchel Assistant ...

triangledriprockInternet and Web Development

Aug 7, 2012 (4 years and 11 months ago)

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Colonial Life IT Modernization Overview


Alan Whelchel

Assistant Vice President

Global Business Technology

UNUM /
Colonial Life

Who We Are

Founded in 1939; more than 50 years of workplace
marketing expertise

Market voluntary benefits to employees at the
workplace through career agency system

Experts in employee benefits communication and
enrollment

Focused on small and mid
-
sized commercial and
public sector accounts


Products include accident, short
-
term disability, supplemental health, life,
cancer and critical illness

10,000
-
member independent contractor sales organization supported by
1,100 home office employees primarily based in Columbia, S.C.

History of financial stability and profitable growth

60,000 accounts and 3.0 million policies in force

A long
-
time industry leader in voluntary benefits provider

Operational Efficiency is Key to
Profitability

Sample Transaction Volumes



65% of New Accounts Enrolled within 5 Days



70% of Individual Applications Issued Automatically


300 Million transactions per year


800,000+ policies issued each year


>4 Million payroll deducted premium payments processed per month


600,000 claims resolved each year


2,000,000 customer calls each year



Colonial Life IT Strategies


Business Driven Approach


Invest in proven technologies


Insure that tools are a fit for architecture /
environment


Incremental Implementations


Re
-
use of logic within multiple contexts


Layered Application Designs


Minimize “rip and replace”


Web Services Implementation



Colonial
Life IT Modernization
“Evolution


1980’s


Core Systems


Sequential Batch COBOL base


Realtime

Access and Update


Enhanced Product Line Support


Automation of Underwriting Functions

1990’s


Automated Policy Print / Assembly


Implemented Laptop Enrollment capabilities


Integrated Imaging and Workflow Systems


Automation of Call Centers


IVR/Graphical User Interfaces


Created Data Warehousing Capabilities


Architected Principles of Application Re
-
use


Y2K Remediation




Colonial
Life IT Modernization
“Evolution


2000
-

Present


Established Public Internet Presence


Enhanced Underwriting Capabilities


Message Transport Conversion using IBM
Websphere

MQ


Deployed Web and IVR Self Service Capabilities


Implemented Web Based Enrollment Capabilities


Integration of OCR Payment Processing


VOIP and Telephony Suite Modernization


Implemented Service Oriented Architecture Infrastructure


Began Web Enablement of Re
-
usable Components via SOA Infrastructure


Installed Business Process Management Tools


Rules Engine


Workflow


Process Orchestration




Colonial
Life IT Modernization
“Evolution


Current Challenges


Stresses of Insurance Marketplace


Economic Anxiety


Health Care Reform


Increased Competition


Shrinking Business Cycles


IT and Business Cultural Acceptance


Services Design


Business Process Design


Messaging


Agile Methodologies


Shrinking Talent Pipeline


Specialization of Skills


Pace of Technology Advances





Colonial
Life IT Modernization
“Evolution


Short
-
Term Technology “Opportunities”


Alignment of Business Architecture and IT Architecture


Focus on Business Event Processing


Expand Use of Rules Engines


Expand Self Service Capabilities


24 x 7 Availability


Expand Business Intelligence Capabilities


Expand Device Support (mobile applications phones, tablets
etc.)


Cloud Computing