Understand Your Support Options

translatoryazooInternet and Web Development

Nov 12, 2013 (3 years and 9 months ago)

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QuestDirect.org

Understand Your Support Options

and
What They Mean To Your
Organization’s Internal Roadmap


Frank Reneke

Group Vice President, Corporate Strategy


freneke@riministreet.com

QuestDirect.org

The Software Maintenance Problem

Agenda

The Five Things You Need to Know

Q&A

PeopleSoft Upgrade Value
-

An Objective Assessment

QuestDirect.org

The Software

Maintenance Problem

High Cost, Low Value Maintenance Expenses Limit Innovation


20%

New IT Initiatives

80%

Ongoing Operations

and Maintenance

*Gartner; “Gartner's Top Predictions for IT
Organizations and Users, 2012 and Beyond: Control
Slips Away”, November 23, 2011

QuestDirect.org

Your Enterprise Software World
Has Changed

QuestDirect.org

Software Vendor Support

Not
Relevant

Vendor support does not address the majority of issues in today’s mature, stable
software related to customized code

85
%

of Priority 1 issues are
related to custom code

QuestDirect.org

A New Support Model
is Needed

QuestDirect.org

What are
Your Total

Maintenance Savings?

PeopleSoft Upgrade Value
-


An Objective Assessment

QuestDirect.org

Perception versus Reality

PeopleSoft 9.2 Perception:


1000
new features, functions and
enhancements


I
mproved
user
experience


Embedded Analytics


Reduced total
cost of
ownership


PeopleSoft 9.2 Reality
:


Many new features are enhancements to earlier releases


Features are nice to haves with no meaningful ROI.


Enhancements leverage Fusion Middleware components
.











QuestDirect.org


11g Database


Oracle Bi Publisher


Oracle
OBIEE


Oracle User Interface


ADF
Mobile


Oracle
Identity Management


Many New Features are
OFM
Enhancements

* “Why Oracle Fusion Middleware is the best middleware for PeopleSoft Applications”, Oracle Corporation White Paper, April 20
10







QuestDirect.org

Many of
the features and functions like look and feel, pivot grids and
context sensitive search are actually 11g technologies that have to be
licensed and adopted.



*
“73% Oracle customers upgrade to stay supported, no reported ROI”, ZDNET, March 9
th
, 2012




PeopleSoft Support Timelines

Choices Need to be Made

QuestDirect.org

Future Proof your

Application Strategy


Each upgrade will further locks you into Oracle’ application and technology stack
offering


Eventual move to next
-
generation system will be full reimplementation cost; keep
options open to retain flexibility and reduce risk.


Money spent on Coexistence lost?


Vendor upgrade path requires expensive upgrades and maintenance fees for 5
-
10
years until future systems are built, widely deployed and tested

Next
-
Generations
System Options

Select Best Fit Next
-
Generation System

Third
-
Party
Support

$

Adopt Innovative
Solutions as Needed

The Five Things You Need to Know

QuestDirect.org

Vs. Fusion


Using latest technologies and
processes


Incomplete and unproven suite
needs time to mature


No compelling reasons for
adoption**


Oracle may eventually “force”
customers to Fusion, in various
ways


Coexistence is the best option


Applications Unlimited


Mature and highly functional
applications


High
m
aintenance
c
osts


Expensive to upgrade


Diminishing enhancements


Expected finite timeline*


73% upgrading just to stay
supported**




CIO’s Faced
W
ith a Dilemma

Choosing between Apps Unlimited and Fusion

*
“ERP Upgrades: What’s Your
Philosophy?”, OAUG Research Line,
February
2012




Fusion Applications


Oracle
Fusion Financials

Oracle Fusion Procurement

Oracle Fusion Human Capital Management

Oracle Fusion Governance, Risk and Compliance

Oracle Fusion Customer Relationship Management

Oracle Fusion Project Portfolio Management

Oracle Fusion Supply Chain


**
“Oracle’s Dilemma: Applications Unlimited
Versus Oracle Fusion Applications”, Forrester
Research, Inc. February 11, 2013 and OAUG
member survey

QuestDirect.org

Strategic Choices are Needed

Short, Medium and Long Term

Short Term


Ensure systems solidly
support business needs


A
dopt innovation to drive
competitive advantage

Long Term


Position organization to
take advantage of best
next
-
generation software
platform


Adopt solutions that are
proven


1
-
3 Years

4

-

6 Years

7


15 Years

Medium Term


Maximize return on
investment


Be prepared to adapt to
new trends with solutions
from current and new
vendors


Begin positioning for next
-
gen platform

QuestDirect.org

Fusion is Not Ready



Fusion
is
not complete
today*


Started 2005


Halfway in 2007


Released 2012



Fusion is a mix
-
and
-
match of Software, a hundred
plus modules



Oracle customers must
“Consider
All Available
Options”**



What happens if Oracle Fails?


*
Oracle’s Dilemma: Applications Unlimited Versus Oracle Fusion Applications”, Forrester Research, Inc. February 11, 2013

**
“Oracle Customers must ‘Consider All Available Options’, The Wall Street Journal, June 5
th
, 2013


QuestDirect.org

Upgrading
is Not
Right for Everyone*



Apps Unlimited is a road paved with Oracle technology


Oracle Fusion Middleware and Oracle Engineered Systems = LOCKIN**



* “Oracle’s
Dilemma: Applications Unlimited Versus Oracle Fusion Applications”, Forrester Research, Inc. February
11
th
, 2013

** “Oracle PeopleSoft Applications and Oracle Fusion Middleware”, Oracle Corporation White Paper, April 2010




Questions & Answers