ECS Team Consulting - Detailed Project Experience - Trefoil ...

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Nov 12, 2013 (4 years and 1 month ago)

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A
NDREA

T.

O
MTVEDT

Web Strategist
,
Information Architect
, Interaction Design
Consultant

andio@trefoiltech.com



(720) 635.5898


Parker, Colorado

--

www.
TrefoilTech
.com/portfolio.htm


I
NTRODUCTION
&

Q
UALIFICATIONS
:

Andrea (a.k.a.
Andi
) Omtvedt is a

multi
-
disciplined Web Strategist, Information Architect, and

Interaction Design
Consultant
. With
over 15 years of experience in consulting, industry, and independent contract projects, she
has led multi
-
million dollar projects
,

worked
within teams of 2
-
200 professionals and clients, and enjoys being a
UX Team of One
.
Her extensive experience with web
-
based systems
and portal technologies includes Liferay, Vignette/Open Text, Oracle, Drupal,
PlumTree, TIBCO, and
SharePoint (MOSS, 2010, 2013).

Andi has technical knowledge of desktop, tablet, and mobile interfaces, and experience with
Responsive Design

for enterprise clients.

Andi’s

end
-
to
-
end
strategic methodology
for migrating or converting la
rge
-
scale web systems
includes five significant stages:

Heuristic
Evaluation (Current State & Competitor Analysis), Information Architecture (Navigation & Taxonomy), Visual Design (Branding,
Audience
Definitions, Usability,
Desktop/
Mobile/Tablet

Responsive Design
), Governance & Content Strategy (Day Two), and Demand Management
(Migration Roadmap, Growth, Training). Each stage can be tailored to accommodate project goals, business objectives, and perf
ormance
metrics; likewise, each stage can be is
olated to address gaps in a work
-
in
-
progress project plan or ongoing program.

Andi has worked with end users, SMEs, and leadership at all levels to capture expectations, communicate project and methodolo
gy
objectives, and iteratively architect the Future S
tate of multi
-
million dollar corporate
, government, non
-
profit, and NGO

Internet and Intranet
sites. Her
background in Medical Biology and Psychology

provide a deep understanding about human behavior, sensory perception,
Human
-
Computer Interaction, Gamific
ation, workplace productivity processes, and more. As an excellent written and verbal communicator,
she often serves as an effective
liaison or interpreter between business users
,
development teams
, and PMOs
.

S
KILLS
&

D
ELIVERABLES


C
LIENT
S
UMMARY


I
NDUSTRY

B
ACKGROUND



Business Analysis



Content Mgmt & Knowledge Mgmt



Controlled Vocabulary/Glossaries



Defect Tracking



Forms & Workflow Design



Gap Identification & Analysis



Governance Modeling & Planning



Graphic & Logo Design



Heuristics & Human Factors



HTML, CSS3



Icon Design



Information Architecture



Mental Modeling



Metadata & Taxonomy Modeling



Mobile & Tablet Web Design



Navigation Modeling



Persona/Audience Definitions



Policy Definition
(Maintenance/Administration)



Process & Workflow Design



Project Planning & Estima
tion



Requirements Analysis



Search Optimization, Web Analytics



Security Administration Modeling



Social Media Governance



Social Networking & Social Media



Software/Web/Portal Test Scripting



Software/Web/Portal Testing (execution)



Usability Evaluation/Assessme
nt



Use Case Modeling



User Acceptance Testing



User Experience Design & Strategy



User Experience Workshop Facilitation,
Interviews, Surveys, Polls



User Scenario Identification



Web Strategy and Execution



Wireframing & Mock
-
Up Design



Writing for the Web & Web
Copy




Agilent Technology
(Denver, CO)



American Arbitration Association

(New York, NY)



Baker Hughes Inc.

(Houston, TX)



Ball Graphics
(Broomfield, CO)



BP Amoco
(Chicago, IL)



CH Robinson [American Backhaulers]
(Chicago, IL)



CoBank
(Denver, CO)



Compassion
International
(Colorado Springs, CO)



DCP Midstream
(Denver, CO)



Diners Club
(Denver, CO)



Ecommerce Systems, Inc.
(Denver, CO)



Elite Home Real Estate
(Aurora, CO)



Gunther Douglas Consulting

(Denver, CO)



Hitachi Consulting
(Denver, CO)



Level3
(Broomfield,
CO)



Mountain States Employers Council (Denver, CO)



National Association of Realtors
(Chicago, IL)



National CineMedia
(Denver, CO)



New York State

Education Dept.
(Albany, NY)



Pacific Gas & Electric
(San Francisco, CA)



Parsons Brinckerhoff
(Denver, CO)



Pro
-
Build
(Denver, CO)



Public Consulting Group (Boston, MA)



Qwest
(Denver, CO)



Rockwell Automation
(Milwaukee, WI)



Slalom Consulting

(Denver, CO)



SUN Microsystems
(Broomfield, CO)



The Rowing Repair Center
(Oak Ridge, TN)



Time Warner Telecom
(Lone Tree, CO)



Travelport
(Centennial, Co)



Tyson Foods
(Fayetteville, AR)



United Nations World Food Programme

(Brindisi, Puglia, Italy)



Xcel Energy
(Denver, CO)




Accounting



Automation Engineering



Biological Research
Laboratories



Cinema Advertising &
Merchandising



Civil
Engineering



Construction & Building
Materials Supply



Consulting Services



Education (Online)



Energy Trading & Utilities



Executive Talent Recruiting



Financial Institution/Banking



Food & Beverage



Freight Brokerage &

Transportation Logistics



Healthcare



Independent Consulting



Information Technology
Consulting



International Humanitarian Aid
Logistics (NGO)



Oil & Gas Midstream



Oilfield Products & Services



Project Management Office



Real Estate



Regulatory & Government
Affairs



Rowing Shell Repair &
Restoration



Small Business Web Strategy &
Social Networking



Telecommunications



Travel

A
NDREA

T.

O
MTVEDT

Web Strategist
,
Information Architect
, Interaction Design
Consultant

andio@trefoiltech.com



(720) 635.5898


Parker, Colorado

--

www.
TrefoilTech
.com/portfolio.htm


P
ROFESSIONAL
E
XPERIENCE
H
IGHLIGHTS
:

Andi Omtvedt has been a key player in a variety of project types, and for firms of all sizes. She has served in the lead pro
ject role in
charge of
engineering

strategy, execution, and deployment; participated as a contributing member of a large team of co
nsultants working
on an enterprise solution; and, designed and built small business sites as a solo webmaster. Clients and companies that Ms.
Omtvedt has
served include Multi
-
National Private Industry, Non
-
Government Organizations,
Government,
Regulated U
tilities, and
more.

New York State Education Department (2012
-
2013)

Ms.
Omtvedt served as the Lead Information Architect
and Portal Web Designer
for a $32M Public Education Portal for the State of New
York. The project team consisted of over 200 professio
nals
from technical, business, and education backgrounds. The New York State
Education Portal (
https://portal.engageny.org/
) will serve

the entire state of New York’s public school system by providing secure and
customized access to various educational resources for students, parents, educations, school administrative staff, and techni
cal support
staff. This project is funded by the
Bill

and Melinda Gates Foundation

and
Race to the Top
.

Xcel Energy, Inc. (2010
-
2011)

Ms. Omtvedt successfully defined the program methodology for this multi
-
million dollar program to replace all corporate Internet,
Intranet, and Customer Service Agent website
s with a web
-
based portal solution. Also, as the solo Design Strategist, she simultaneously
led the front end design stream via information architecture workshops, executive interviews, SME contextual inquiry, and oth
er group
consensus
-
building efforts to
define and design the navigation, branding, and overall site structure.

United Nations, World Foo
d Programme (Rome, Italy


2008)

Ms. Omtvedt served as the primary technical lead for project team, created all site design mock
-
ups, provided guidance for
s
upplementary technical and business documentation, and provided post
-
project technical support for UN staff tasked with the transition
from design to development phases.

T
REFOIL
T
ECHNOLOGY
-

D
ETAILED
P
ROJECT
E
XPERIENCE
:

Public Consulting Group (
Web Application
Design Concept

for Desktop, Tablet, and Mobile UI
)

Engagement Manager and Strategic Web Designer, June 2013
-

Present

Overview:
PCG’s
existing in
-
house and legacy Content Management System

was due for a complete design overhaul
.

Project:

PCG, a private consulting firm with a specialized division in Education,
requested assistance with the
redesign
effort.

Responsibilities:

Project Manager, Web Strategist, and Engagement Manager
for the
project
. Responsible for
scoping the project, preparin
g project plan
and statement of work, interfacing with project leadership, and management of work and deliverables prepared by a dedicated g
raphic designer.

Technologies:

MS Office, MS Project
,
Mindjet

MindManager
.

New York State

Education Department

(Desktop, Tablet, & Mobile

UI
)

Lead Information Architect

for Portal & CMS
, October 2012


August 2013

Overview:
The State of New York is implementing a statewide educ
ation portal for public school K
-
12 online learning and data dashboards

Project:

The
NYSED Education Data Portal and CMS system will serve students, teachers, and parents within the NYS public school system.

Responsibilities:

Lead Overall Information Architect for the Portal and CMS environment

(
desktop, tablet, and mobile).
Responsible fo
r engineering
information architecture including navigation systems,
look & feel,
and system interaction designs.

Lead creative designer for
visual and content
strategy such as logo design, template page layouts
,
home page design, landing page design,
and

content
strategy
. Executing multiple competitor
analyses (online education services) to identify best practices

and trends in online education systems. Guiding multiple development teams via detailed
specification documents and scoping activities to sup
port multi
-
phased iterative (agile/waterfall hybrid) development effort.

Technologies:

Liferay Portal, Drupal

CMS
, SharePoint CMS, MS Off
ice, MS Visio, MS Project, Mindjet

MindManager,
Balsamiq,
Adobe Photoshop
.




Xcel Energy


Intranet

(
Strategic Advisory
Consulting

& Site
Enhancements)

Project Lead & Lead Information Architect,
September 2012


February 2013

Overview:
Xcel Energy was seeking opportunities to improve the usability and design of its Intranet website.

Project:

Various funct
ional enhancements for the Intranet website, XpressNET.

A
NDREA

T.

O
MTVEDT

Web Strategist
,
Information Architect
, Interaction Design
Consultant

andio@trefoiltech.com



(720) 635.5898


Parker, Colorado

--

www.
TrefoilTech
.com/portfolio.htm


Responsibilities:

Project Lead and Principal Architect. Served as project principal, coordinating directly with Xcel Energy Project Sponsor an
d executives
to define the scope of

the project.
Execute
d comprehensive Strategy and Usability Evaluation of Corporate Intranet Site, with root causes and
recommendations for multi
-
phased redesign and functionality enhancement project
. S
upported project manager and other project resources (BAs,
SMEs, and
Developers
). E
xecuted design and functional documentation to support the project
team
.

Technologies:

SharePoint CMS, MS Office, MS Visio,
Mindjet

MindManager, Adobe Photoshop.

Xcel Energy


Mobile Internet Webs
ite

(Strategic Advisory Consultant)

Project Le
ad & Lead Usability Architect, August 2012

Overview:
Xcel Energy was seeking a comprehensive evaluation of the Mobile Website prior to going live with Beta.

Project:

Executed comprehensive Strategy and Usability Evaluation of Corporate
Mobile Webs
ite, with

root causes and recommendations
.

Responsibilities:

Executed comprehensive evaluation and produced detailed report with findings and recommendations.

Technologies:

MS Office, MS Visio,
Mindjet

MindManager, Adobe Photoshop.

Small Private Executive Recru
iting Firm

(Confidential)

Project & Delivery Lead, Developer, April



August 2012

Overview:
Firm Owner was seeking a new small business website for the firm.

Project:

Scoped, designed, and developed small business website profiling the firm as a
Denver
-
area leader in executive recruiting.

Responsibilities:

Designed, Developed, Presented, and handled all web writing and content for the website.

Technologies:

Adobe Web Premium Development and Design Suite, MS Office.

International Telecommunications

Firm

(Confidential)

Lead Strategic Designer, Sales Team, June
-

July 2012

Overview:
Company was seeking to implement Gamification systems within their existing Intranet environment to track employee productivi
ty.

Project:

Collaborated
with

Sales Team to
generate Gamification system designs for three targeted audiences: executive leadership, developer
community, and business development team.

Responsibilities:

Identified Gamification strategy and designed mock
-
ups for three unique solutions. Collaborated w
ith sales team at client location.

Technologies:

Adobe Web Premium Development and Design Suite, MS Office,
Mindjet

MindManager.

ECS Team (Consulting)

Lead Social Media Advisor & Graphic Designer, June
-

July 2012

Overview:
Company was seeking graphic
design services, and social media advisory consulting.

Project:

Generated several graphic design images for use in company public website. Provided advisory consulting regarding social med
ia.

Responsibilities:

Advisory consultant and graphic designer.

Tec
hnologies:
Adobe
Web premium
,
MS Office,
TechSmith SnagIt,
Mindjet

MindManager, SharePoint 2007, 2010, 2013,
Balsamiq.

G
UNTHER
-
D
OUGLAS
C
ONSULTING
-

D
ETAILED
P
ROJECT
E
XPERIENCE
:

Ms. Omtvedt served as a subcontractor with Gunther
-
Douglas consulting on the
following project:

Travelport

User Interface Consultant, January


April 2012

Overview:
Travelport’s newly established User Experience Team lacked the internal resources to create an UX Design Standards site for u
se by internal
development and product
teams, and for extranet access by third party partners and vendors.

Project:

Create new SharePoint site for UX Design Standards within SharePoint 2007 environment. Prepare site structure for rapid migra
tion to
SharePoint 2010 (scheduled for corporate relea
se by mid
-
year 2012).

Responsibilities:

project
owner
and
administrator

of
UX Design Standards website. Wo
rk with SDLC and PMO offices to integrate UX Team methodology
into the corporate project methodology. Refine and improve UX Team project methodology
using knowledge from past consulting experience. Present
A
NDREA

T.

O
MTVEDT

Web Strategist
,
Information Architect
, Interaction Design
Consultant

andio@trefoiltech.com



(720) 635.5898


Parker, Colorado

--

www.
TrefoilTech
.com/portfolio.htm


educational “InfoSessions” to other members of the UX Team. Prepare custom SharePoint pages for use by Product Team and BA Te
am management
resources. Evangelize the benefits of UX as part of an overa
ll SDLC to support growth of the UX Team internally.

Technologies:
Microsoft Office Suite

(plus Visio Pro & OneNote)
, TechSmith SnagIt
,
Mindjet

MindManager, SharePoint 2007

ECS

T
EAM
C
ONSULTING
-

D
ETAILED
P
ROJECT
E
XPERIENCE
:

Ecommerce Systems, Inc.

Project Lead & Customer Experience Strategist, December 2011


January 2012

Overview:
the

Ecommerce Systems
, Inc.

public
-
facing website

was long overdue for a complete refresh.


Project:

Three consultants internal to Ecommerce Systems, Inc. collaborated t
o redesign, develop, migrate and populate content, and release a
completely new public
-
facing website in SharePoint 2010.

Responsibilities:
Project Lead and

User
Experience
Architect. Initiated the project by preparing and presenting a business case, proposed future design,
and project plan. Led the immediate project team, guided content contributors, and captured business requirements. Created
design and supported
develop
er through build process.

Technologies:
Microsoft Office Suite

(Visio)
, TechSmith SnagIt
,
Mindjet

MindManager, SharePoint 2010.

National CineMedia

Customer Experience Strategist, October 2011


January 2012

Overview:
client engaged with
ECS
to design and
implement Nintex Workflow 2010 to support the Central RFP Process.

Project:

The NCM Sales, Marketing, Interactive, and Research teams are collaborating with a small team of consultants from ECS to esta
blish an online
workflow system to capture the current

state manual processes. Using Nintex Workflow 2010, this complex and extremely manual RFP process will be
managed via a SharePoint Intranet. This 60
-
day project is a pilot


Nintex will be rolled out to other teams in future phases.

Responsibilities:
Lead

User Experience Designer
and Information Architect. Responsible for identifying NCM’s business taxonomy, glossary, and
controlled vocabulary. Created Form component design diagram for use by workflow developer. Create SharePoint information a
rchitectur
e model for
use by SharePoint developer. Supporting Business Analyst and PM.

Technologies:
Microsoft Office Suite

(Visio)
, TechSmith SnagIt
,
Mindjet

MindManager

American Arbitration Association

Customer Experience Strategist, March



September 2011

Overview:
client engaged with
ECS
to design and build
an ADF (Oracle) system to replace the current online mediation and arbitration service.

Project:

Manhattan
-
based
client p
roject team
is collaborating
with Denver
-
based project team (comprised of
more t
han 40
members)

with a very
aggressive multi
-
phased rollout over the next 3 years.

Responsibilities:
Lead User Experience Designer
and Information Architect. Responsible for generating site
-
wide design specifications,
wireframes,
mock
-
ups, screen
-
flow des
ign
, site map, graphic assets, icons, site imagery, and other design deliverables
.

Currently planning Usability Testing
activities as art of overall UAT.


Technologies:
Adobe PhotoShop, Microsoft Office Suite

(Visio)
, TechSmith SnagIt
,
Mindjet

MindManager

S
IX
F
EET
T
ALL
,

LLC

-

D
ETAILED
P
ROJECT
E
XPERIENCE
:

Mo
untain States Employers Council

Customer Experience Strategist, January
-

March 2011

Overview:
Client requested formal strategic evaluation of current state website in order to plan for complete site
replacement by a Big
-
5 consulting firm.

Project:

As a solo strategic consultant, Andi evaluated the company website, executed a root cause analysis, provided functional and b
usiness
recommendations to enhance the company’s web presence and approach to web
-
based communications, and presented (onsite formal presentation) a
path for the future to CEO, CIO, VP of Marketing, and other executive leadership. Following project completion, Andi serve
d

as an advisor to the CIO.

Responsibilities:
Solo strategist and
presenter.


Also served
as an advisor to the CIO.

Technologies:
Adobe PhotoShop, Microsoft Office Suite

(Visio, PowerPoint)
, TechSmith SnagIt
,
Mindjet

MindManager

A
NDREA

T.

O
MTVEDT

Web Strategist
,
Information Architect
, Interaction Design
Consultant

andio@trefoiltech.com



(720) 635.5898


Parker, Colorado

--

www.
TrefoilTech
.com/portfolio.htm


S
LALOM
C
ONSULTING
-

D
ETAILED
P
ROJECT
E
XPERIENCE
:

Pacific Gas & Electric

Lead User
Experience Designer, Dec
ember

2010

Overview:
client engaged with Slalom Consulting and Microsoft to design and build a Silverlight demo for their future Online Bill Payme
nt service.

Project:

San Francisco
-
based Project team collaborated with Denver
-
based p
roject team (comprised of two members): UX Designer and Silverlight
Developer. The Denver
-
based team designed and developed a complex Silverlight application demo in four days to accommodate a client presentation
deadline.

Responsibilities:
Lead User Expe
rience Designer for the project. Designed interface via wireframes, mock
-
ups, and screen
-
flow design. Also created
graphic assets, icons, and site imagery. Supported developer with interaction design guidance to ensure usability and best p
ractices for u
ser
experience.

Technologies:
Adobe PhotoShop, Microsoft Office Suite, TechSmith SnagIt

Xcel Energy
, Inc.

Lead User Experience Designer & Information Architect, Mar
ch



Dec
ember
2010

Overview:
client engaged with Slalom Consulting to replace a 200,000
-
page Intranet, a 3,000
-
page Internet, and a 7,700
-
page customer call center
support website.

Project:
Project Team worked with client to design, build, test, migrate, deploy, and transition all as
pects of the aforementioned sites.


Responsibilities:
Lead User Experience Designer and Information Architect for the project. Defined strategic approach for UX workstream, prepa
red UX
and IA project planning materials, evaluated current state of all site
s, organized and facilitated workshops to execute strategy for UX design and IA of
all sites; facilitated or created all user experience and information architecture deliverables and project reference materia
ls; educated project SMEs and
site managers on w
orkstream process to ensure traceability and encourage rapid approval process, designed and created logos, icons, and other
image assets, and contributed to migration strategy.

Technologies:
Adobe PhotoShop,
Mindjet

MindManager, Microsoft Office Suite, Ope
n Text Vignette.

H
ITACHI
C
ONSULTING
-

D
ETAILED
P
ROJECT
E
XPERIENCE
:

Tyson Foods

Lead Information Architect, Nov
ember



Dec
ember

2009

Overview:
client engaged with Hitachi Consulting to evaluate existing file scanning, storage, and management system,
followed by initial phase of design
for future SharePoint Web Content Management interface to KnowledgeLake document scanning, storage, and management.

Project:
Project Team worked with client to design information architecture and technical architecture f
or an internal SharePoint site.

Responsibilities:
Lead information architect for the project. Organized and facilitated workshops to identify user requirements; then created
mental
model, navigation model, wireframe template design, and content type cross
-
reference (current Documentum to future SharePoint).

Technologies:
Adobe PhotoShop, Microsoft Office Suite,
Mindjet

MindManager.

Qwest

Lead User Experience Designer, Apr
il



May, Sep
tember



Dec
ember

2009

Overview:
client engaged with Hitachi Consulting
to continue previous engagement from Spring 2008, seeking to design, develop, and deploy a
replacement for a portion of the intranet intended to serve an internal group of the business markets sales force.

Project:
Project Team designed, developed, and dep
loyed a SharePoint intranet site.

Responsibilities:
User Experience Design expert for the project, ensured functionality and usability complied with intended audience, created w
ireframe
design with multiple iterations of client reviews, created images and
icons, wrote test scripts, prepared user personas and scenarios with click paths for
user acceptance testing, provided guidance for user training, and prepared user training aids.

Technologies:
Adobe PhotoShop, Microsoft Office Suite, Symantec SnagIt

Rock
well Automation

User Experience Designer, Jan
uary



Apr
il
, May


Sep
tember

2009

A
NDREA

T.

O
MTVEDT

Web Strategist
,
Information Architect
, Interaction Design
Consultant

andio@trefoiltech.com



(720) 635.5898


Parker, Colorado

--

www.
TrefoilTech
.com/portfolio.htm


Overview:
Client engaged with Hitachi Consulting to continue previous engagement from summer 2008 (Web Customer Experience Strategy), s
eeking to
replace existing international
Internet site with portal technology, to improve user experience design, and to define content strategy with a governance
model.

Project:
Project Team conducted a deeper investigation of Current State technology, organizational design, and user experience
design for use in the
redesign of each. Future State was designed according to identified Personas/Audience, content inventory, and mental model.

Responsibilities:
Member of 2
-
person User Experience workstream, produced deliverables: Content Inventory, Ta
sks Inventory, Mental Model, Gap
Analysis, Metadata and Taxonomy Models, Navigation Model, Information Architecture Model, Wireframes, Mockups, Measures of Su
ccess, Feature
-
Function Mapping to IT, Functional Requirements, User Personas/Audiences, Scenarios

and Click Paths (for Site Flow Evaluation), Controlled
Vocabulary, Future State Product Taxonomy Assessment/Recommendations, Usability Testing/Evaluation Approach, Future State Use
r Experience
Roadmap.

Technologies:
Adobe Creative Suite, AxureRP Pro,
Mind
jet

MindManager, Symantec SnagIt, Microsoft Office Suite.

National Association of Realtors

Lead User Experience Designer, Oct
ober

2008

Overview:

Client engaged with Hitachi Consulting to create a new time tracking and reporting system to replace the existi
ng Lawson system.

Project:
Project Team conducted interviews to gain understanding about purpose for system replacement and ensure usability by employee
s. System
was designed, developed, tested, and deployed. Historical data was also migrated into the ne
w system to enhance reporting.

Responsibilities:
Lead usability and user centered design expert. Conducted interviews and workshops to identify pain points and requirements
for new
system design, and then created wireframes, image assets, and HTML mockups

for handoff to developers.

Technologies:
Adobe Dreamweaver & PhotoShop, and Symantec SnagIt

Compassion International

Lead User Experience Designer, Aug
ust

2008


Jan
uary

2009

Overview:

Portal web group engaged with Hitachi Consulting to create a promotional SharePoint intranet site to showcase IT services ava
ilable to internal
business groups.

Project:

Project team investigated requirements, designed site, built SharePoint environment,

and created site. Governance plan and policies were also
provided to enable site management following ownership handoff.

Responsibilities:

Served as user experience design expert to design look and feel, navigation, information architecture, and graphics
. Created content
and SharePoint web parts to populate site. Assisted client manager with marketing, communications, and to prepare for user on
boarding. Prepared
Governance Plan and policies.

Technologies:

SharePoint MOSS,
Mindjet

MindManager

United Natio
ns, World Food Programme (Rome & Brindisi, Italy)

Lead User Experience Designer & Information Architec
t, May


Jul
y

2008

Summary:

The UN World Food Programme engaged with Hitachi Consulting to investigate and document existing manual business and logistic
s
processes of the Humanitarian Resources Depot based in Brindisi, Italy for use in designing a transactional website.

Project:

a transactional website was designed to automate operational and financial processes to enable NGOs to select, purchase, and
t
ransport
emergency supplies to countries in crisis. The site design incorporates data from the SAP ERP system to track warehouse inve
ntory in real
-
time,
provides online ordering status to customers, and enables robust reporting for NGOs and International
Government Agencies.

Responsibilities:

Primary technical lead for project team members of both Hitachi Consulting and United Nations, created all site design mock
-
ups,
provided guidance for supplementary technical and business documentation, conducted requ
irements gathering functional SME interviews, and
provided post
-
project technical support for UN staff tasked with the transition from design to development phases.

Technologies:

Adobe Dreamweaver, Adobe Photoshop,
Mindjet

MindManager, Visio

Rockwell Autom
ation

User Experience Designer, May



Jun
e

2008

Overview:

The web group engaged with Hitachi Consulting to review international web presences in order to understand customer site usag
e and identify
opportunities for improvement.

A
NDREA

T.

O
MTVEDT

Web Strategist
,
Information Architect
, Interaction Design
Consultant

andio@trefoiltech.com



(720) 635.5898


Parker, Colorado

--

www.
TrefoilTech
.com/portfolio.htm


Project:

Project team prepared a heuristic assessment, with a proposal for enhancement and improvement opportunities. Proposal yielded

four additional
contact
-
based project phases through 2008
-
2010.

Responsibilities:

Served as expert in User Centric Design for the heuristic assessment, conducted review and evaluation of sites, and provided
in
-
depth
design and functional analysis for incorporation into final proposal for improvement opportunities.

Technologies:

Adobe
P
hotoshop
,
Mindjet

MindManager, Symantec SnagIt

Qwest BMGQ

User Experience Designer, Mar
ch



May 2008

Overview:
Business markets group engaged with Hitachi Consulting to assess and analyze the intranet which had been released six months
prior to
determine t
he cause of low user adoption and dissatisfaction.

Project:

Project team prepared an in
-
depth analysis of existing site content and feedback from users, with a proposal for enhancement and improvement
opportunities.

Responsibilities:

User Centered Design e
xpert for the project, provided guidance to other members of the team for supplementary documentation,
conducted thorough assessment of site, and presented findings of usability assessment to client with a proposal for improveme
nts.

Technologies:

Adobe
Pho
toshop
,
Mindjet

MindManager, Symantec SnagIt

Level3

Process Modeler, February


Mar
ch

2008

Overview:
Client engaged with Hitachi Consulting to document existing delivery processes for use in future efficiency and improvement e
fforts.

Project:

Project Team interfaced with delivery process SMEs via workshops and interviews to identify and document existing delivery pr
ocesses.

Responsibilities:

Utilize Savvion Business Modeler to create process flow designs.

Technologies:

Savvion Business Modeler

Agilent Technologies

User Experience & Graphic Designer, Jan
uary

2008

Overview:
Client engaged with Hitachi Consulting to replace existing Intranet with Microsoft SharePoint 2007 Portal via a multi
-
phased rollout and
enhancement project.

Project:

Project Team evaluated existing website and proposed opportunities for improvement, including architectural and interface des
igns.

Responsibilities:

Conducted requirements gathering interviews, designed primary Master Page template mock
-
ups, created corresponding graphics for
design, and documented design specifications for handoff to developers.

Technologies:

Adobe Creative Suite, MS PowerPoint, Syma
ntec SnagIt

ProBuild Holdings (extended
)

Lead User Experience Designer, Oct
ober

2007
-

Jan
uary

2008

Overview:

Client engaged with Hitachi Consulting to continue previous engagement (Portal Roadmap), to consolidate and enhance the firm’
s existing web
presen
ce.

Project:

Project Team modified design of existing website to satisfy urgent branding identity requirements. Team also continued with
design activities for
future phases of Enterprise Portal.

Responsibilities:

Primary business analyst and User Centered

Design expert. Worked with third party web design consultant to design and implement
modified brand presence via the web.

Technologies:

Mindjet

MindManager, Adobe Creative Suite, Symantec SnagIt.

ProBuild Holdings

User Experience Designer &
Lead Business

Analyst, Sept
ember



Oct
ober

2007

Overview:
Consolidation and system enhancement effort to unify the firm’s total web presence.

Project:

Project Team evaluated and assessed websites of 12 acquired firms to identify opportunities to: unify the national bra
nd identity, centralize
communications to support enterprise OCM efforts, and integrate with the ERP system for enhanced business intelligence.

A
NDREA

T.

O
MTVEDT

Web Strategist
,
Information Architect
, Interaction Design
Consultant

andio@trefoiltech.com



(720) 635.5898


Parker, Colorado

--

www.
TrefoilTech
.com/portfolio.htm


Responsibilities:

Primary business analyst and User Centered Design expert. Investigated business requirements,

provided technical recommendations
for the define phase, and supported project manager to plan multi
-
phase rollout of Internet, Intranet, and Extranet.

Technologies:

Mindjet

MindManager, Adobe Creative Suite, Symantec SnagIt.

Sun Microsystems

Project
Consultant, Sep
tember

2007

Overview:
The web experience group engaged with Hitachi Consulting to evaluate and provide guidance on organizational design and demand

management.

Project:

Project team facilitated workshops to identify and define gaps in organization design, process/workflow management, and deman
d management.

Responsibilities:

Support project lead with workshop facilitation.

Technologies:

N/A.

DCP Midstream LP

User Experien
ce Design
er & Information Architect, Feb
ruary



Jul
y

2007

Overview:
Project received Microsoft Worldwide Partner of the Year Award 2007 for category Information Worker, Collaboration and Messag
ing based
upon SharePoint Portal / MOSS technology, custom deve
lopment, & technical design.

Project:

Project Team evaluated requirements for four (4) unique websites to support Intranet, Internet, Partner, and Extranet service
s. Each site was
designed, developed, tested, and deployed in series. Post
-
release support
and transition services were also provided.

Responsibilities:

Created security administration models via Active Directory; compiled and defined functional specifications for web page & we
b part
content inventories; created user interface design mock
-
ups; s
upported content migration plan; designed navigation/information architecture; created,
configured, and populated web pages & web parts; wrote and executed test scripts; migrated existing content. Also, prepared
award submission (which
earned a perfect sc
ore from Microsoft) on behalf of Hitachi Consulting and DCP Midstream.

Technologies:

Mercury Quality Center (Test Director),
Mindjet

MindManager, MS PowerPoint, SharePoint MOSS, Symantec SnagIt

P
REVIOUS
W
ORK
H
ISTORY
(I
NDUSTRY
E
XPERIENCE
):

Parsons
Brinckerhoff

Web Content Manager, Intranet Team (Mar 2006


Feb 2007)

Xcel Energy, Energy Trading

IT Solutions Analyst, Government and Regulatory Affairs (Jun 2005


Mar 2006)

IT Project Manager, Energy Trading Division (Nov 2003


May 2005)

Intranet Porta
l Manager & UX Designer, Energy Trading Intranet (Mar 2001


Nov 2003)

Spherion Technology Consulting

Intranet & Graphic Designer, Diners Club (Jan


Mar 2001)

Intranet & Graphic Designer, BP Amoco (Jun


Oct 2000)

CH Robinson Worldwide (American Backhaule
rs)

Intranet Designer & Technical Writer (Apr 1998


Sept 1999)

Independent Consultant

Web & Graphic Designer (Dec 1997


Apr 1998)



A
NDREA

T.

O
MTVEDT

Web Strategist
,
Information Architect
, Interaction Design
Consultant

andio@trefoiltech.com



(720) 635.5898


Parker, Colorado

--

www.
TrefoilTech
.com/portfolio.htm


A
WARDS
&

A
CHIEVEMENTS
:

Microsoft Partner of the Year Award
(2007)

In 2007, Andi
Omtvedt

served as the Lead User Experience Designer and Information Architect on a consulting project at DCP

Midstream, in Denver,
Colorado.

Among over 1,800 submissions, Hitachi Consulting (former employer) earned the Microsoft Partner of the Year Award, for cat
egory
Information Worker Solutions, Messaging and Collaboration, which was one of 42 awards presented in 2007.

In addition to her project role, Andi
Omtvedt

wrote and edited the award submission which was submitted to Microsoft. This submission received t
he
only perfect score of all 1,800 entries, contributing to its selection for the award.

Individual of Xcellence Award
(2002)

In 2001, Andi Omtvedt was hired by Xcel Energy, Inc., a power trading and utility services company, to build a new intranet f
or th
e Energy Markets
division. Shortly after the production release, with the assistance of a small group of developers and two interns, she desig
ned and managed the
conversion of the intranet to a Portal web
-
based technology, using TIBCO PortalBuilder as the
development and administrative system.

As a result of the successful implementation of the Portal intranet and the resulting enhanced business functionality that th
e solution provided, Andi
Omtvedt received the 2002 Xcellence Expo Individual of Xcellence A
ward. The "Xcel Energy Xcellence Expo" is an annual celebration of employees
who contribute innovative and efficient business solutions. Only 16 employees out of over 14,000 total received this award in

2002.

Competitive Rowing

(1995
-
present)

Andi Omtvedt
has been a competitive Rower since 1995 when she was recruited to the
University of Chicago Women’s Rowing Crew
. This team
-
oriented activity builds character in the pursuit of personal and team goals, and promotes development of inner strength, sel
f
-
motiva
tion, follow
-
through,
assertiveness, patience, and self
-
confidence.

Since 2000, Ms. Omtvedt has won 9
9

Gold, Silver, and Bronze
medals from rowing competitions

at all levels around the USA and Canada, including
nearly two
-
dozen National Championships, and
four Marathons. She competes both as an individual and with several competitive teams

in the USA
.


F
ORMAL
E
DUCATION
:

Daniels College of Business, University of Denver
(2005
-
2006)

B.A. Psychology,
The
University of Chicago

(1997)

Ms. Omtvedt began her college education as Pre
-
Medical Biology Major. After completing nearly all of the concentration requirements, she applied her
knowledge of the Biological Sciences to her affinity for human behavior and sensory perception, and earned

a BA Psychology. Her complete education,
therefore, includes a strong foundation of Medical, Biological, and Chemical Sciences, with a specialized focus on the Psycho
logical Impacts and
Drivers of Environment and Chemistry on Human Behavior and Sensory Pe
rception.

To support her education in the medical sciences, Ms. Omtvedt spent 3 years learning Ancient Latin, and 2 years learning Anci
ent Greek
-

she has an
affinity for languages. Her

strong grasp of the English language is a result of her understandin
g of classical and romance languages.