The Ultranet: An interactive guide for parents - Department of ...

toadspottedincurableInternet and Web Development

Dec 4, 2013 (3 years and 11 months ago)

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F
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A
A
Q
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The

Ultranet:

An

interactive

guide

for

parents

Contents






1.

WELCOME TO THE ULTRANET

5


How you can use the Ultranet

6


How the Ultranet supports you
r child

s learning

7


Ultranet spaces at

a glance

9



2.

ACCESSI NG THE ULTRANET

10


Getting started

1
1


Quick Guid
es

18


Register

22


Log into the Ultranet

34


Manage your Ultranet Household

36


Reset a forgotten password

44


Manage your account

50


Password tips

6
2



3.

USI NG THE ULTRANET

64


Quick Guide to

accessing your child

s information

6
5


Navigating the Ultranet

6
6


Learner Profile

6
8


Y
our

child

s eXpress Space

7
6


Learning

T
asks

81


Joining

and contributing to

Ultranet spaces

8
5








2

Contents


3





4.

PRIVACY FOR YOU AND YOUR CHILD

9
8


Protecting your privacy

9
9


Who can see what?

100


Access to

your child

s information

101



5.

SAFE AND RESPONSIBLE USE


10
5


How the Ultranet supports safe and responsible use

10
6


Me,

W
e

or See?

A

useful way to

understand online spaces

10
7


How you can support safe and responsible use

10
8



6.

HELP AND SUPPORT


10
9


T
roubleshooting

tips

110


Ultranet Helpdesk

1
20


Resources in the Ultranet

121


Y
our

child and their school

122


Glossary

123


Frequently

Asked Questions

1
30


7
.

TRANSLATIONS AND AUDIO

1
40




































































4

1.

W
elcome

to

the Ultranet


5





1.
W
elcome

to

the Ultranet



The

Ultranet

will

allow

you

to

acce
ss

timely

and

meaningful

information

about

your

child

s

learning

at
school.

It

is

a

statewide,

secure

website

that

you

can

access

via

the

internet.


The

Ultranet

connects

you,

your

child

and

your

child

s

teachers

in

a

new

online

environment.

It

gives
every

V
ictorian

government

school

community

the

opportunity

to

participate

in

a

learning

environment
of

the

future.


A

window

into

your

child

s

learning


As

a

parent*,

the

Ultranet

will
give

you

more

detailed

and
timely

access

to

information
so

you

can

monitor

and
support

your

child

s

learning.
Information

about

your

child
and

their

school

will

build

up

over

time

as

schools
progressively

implement

and

use

the

Ultranet

s

many
functions.

In

just

a

few

clicks,
you

will

be

able

to

see

your
child

s

latest:


>

atten
dance

records


>

learning

progress
information


>

teacher

feedback


>

in
-
class

or

at
-
home

tasks


>

timetable.

Learner Profile gives you at
-
a
-
glance, timely information

about your child

s learning.


Y
ou

can

access

the

Ultranet

at

your

own

convenienc
e,

from

any

computer

with

internet

access,

and

at

a
time

that

suits

you.

Y
ou

can

also

log

into

the

Ultranet

with

your

child

and

discuss

their

learning

progress
togethe
r
.

This

means

you

don’t

have

to

wait

for

formal

review

sessions

with

teachers,

because

th
e

Ultranet
allows

you

to

recognise

your

child

s

achievements

and

address

learning

or

schooling

issues

as

they

arise.


As

more

information

is

added,

over

time

you

will

be

able

to

view

a

history

of

your

child

s

learning

progress.
This

history

will

travel

wit
h

your

child

as

they

move

from

year

to

year

and

school

to

school,

with

their
teachers

able

to

view

this

valuable

information.


*

The term ‘parent’

is used throughout this guide in general terms to

refer to

a biological parent, step
-
parent, adoptive parent,

foster

parent, legal guardian or anyone with custodial or carer responsibilities towards a child.

W
elcome

to

the Ultranet





















How

you

can use the Ultranet

Access

to

the

Ultranet

means

greater

connection

to,

and

involvement

in,

your

child

s

learning,

at

your
convenience.

It

is

another

way

of

opening

the

lines

of

communication

between

you,

your

child

and
your

school.

The

Ultranet

gives

you

access

to:




a

personal


Home

page

(see

page

6
7
)

where

you

can

see

your

child/children,

notices

from
your

sc
hool

community

and

any

spaces

you

belong

to



a


Learner

Profile

(see

page

6
8
)

about

your

child,

which

includes

their

attendance,

timetable,
homework

and

learning

progress

information



your

child

s


eXpress

space

(see

page

7
6
)

where

you

can

see

their

Learning

Goals

and

Learning

Portfolio



any


L
earning
T
asks

(see

page

8
2
)

that

a

teacher

has

prepared

for

your

child

through

the

Ultranet

and

associated

f
eedback



My

Spaces

and

My

Organisations,

where

you

can

see

the

latest

school

news,

events

and
get

involved

in

school
-
based

groups,

clubs

or

activities.


How

your

child

will

use the Ultranet


The

Ultranet

s

tools

and

resources

allow

students

and

teacher
s

to communicate,

collaborate

and

create
together

in an

online

space.

They

can

do

this

within

their

own

school

or with

teachers

and

students

from
other

V
ictorian

government

schools.


The

communication

tools

in

the

Ultranet

are

based

on

a

W
eb

2.0

platform

a
nd

include

wikis,

blogs

and
discussion

forums.

For

students

and

teachers,

W
eb

2.0

technologies

extend

the

learning

environment

to
an

interactive

one

that

engages

and

prepares

students

for

life

and

work

in

the

21st

centur
y
.


Y
ou

child

will

be

able

to

access

learning

activities

online,

submit

work

and

see

teacher

feedback.


How

schools

will

use the Ultranet


Even

though

the

Ultranet

is

a

statewide

system,

the

way

it

is

used

is

managed

locally

by

your

child

s
school.

Each

school

is

introducing

the

Ultranet

in

a

way

that

best

suits

their

students,

teachers

and
school

communit
y
.

Y
our

child

s

school

will

progressively

update

details

about

your

child

and

start

using

the

Ultranet

to

create
learning

activities

and

provide

feedback

online.

T
alk

to

your

child

s

school

about

how

they’re

doing

this.



Animation:

What

s

the

Big

Idea?


http://ww
w
.education.vic.go
v
.au/about/directions/ultranet/big_idea.htm


6

W
elcome

to

the Ultranet







How

the Ultranet helps

you

s
upport

your

child

s

learning

Families

have

the

first

and

most

significant

influence

on

their

children

s

learning,

development,

health,

safety

and

wellbeing.

W
orking

in

partnership

with

your

child

s

school,

you

can

help

your

child

achieve

their
full

potenti
al.


The

Ultranet

is

a

tool

that

can

support

you

as

a

partner

in

your

child

s

learning.

Y
ou

can

use

this

tool

in

the
following

ways:


>

The

Ultranet

helps

you

engage

in

regular

and

meaningful

two
-
way

communication

with

your

child

s
school

about

your

child

s

learning

needs.

For

example,

the

Ultranet

provides

timely

information

on

your
child

s

academic

results,

which

can

inform

your

discussion

with

teachers

about

your

child

s

learning
progress.

For

more

information,

see


Le
arner

Profile

on

page

6
8
.


>

The

Ultranet

provides

information

on

what

your

child

is

learning

in

the

classroom,

allowing

you

to
connect

that

to

what

they

are

learning

at

home.

For

more

information,

see


L
earning
T
asks

o
n

page

8
2
.


>

The

Ultranet

provides

a

secure

space

for

you

to

participate

in

your

child

s

school

communit
y
.

For

more
information,

see


Joining

and

contributing

to

Ultranet

spaces

on

page

8
5
.

The

following

video

shows

some

acti
vities

and

strategies

that

V
ictorian

government

schools

are

using

to
develop

successful

partnerships

with

families,

one

of

these

being

the

Ultranet.


















Lo
g

int
o

th
e

Ultrane
t

wit
h

your
chil
d

an
d

as
k

the
m

t
o

show

yo
u

thei
r

Learne
r

Profil
e

and

s
choo
l

page.








7

W
elcome

to

the Ultranet







Why

the Ultranet is

important

The

Ultranet

is

a

$60.5

million

project

funded

by

the

V
ictorian

Government.

It

is

for

every
V
ictorian

government

school,

which

means

that
schools

do

not

need

to

fund

their

own

online
learning

environmen
ts.

It

also

means

that

every

government

school

in

V
ictoria

can

now
use

the

latest

technology

to

engage

students

in

digital

learning.


Digital learning supports your child
to

become a successful learne
r
,

a
competitive job seeke
r
,

an informed
communicator a
nd an intelligent
manager of

information.


One

system for every
V
ictorian

government school


Online

learning

environments

are

becoming

part

of

best
-
practice

learning

and

teaching

worldwide.
They

are

already

used

in

a

range

of

individual

school

settings

across

Australia

and

the

world.

The

Ultranet

will

connect

every

V
ictorian

government

school

for

the

first

time.

This

means

that

knowledge

can

be

shared

across

schools

and

each

student

s

learning

history

stays

with

them

as

they

move

from
school

to

school.

H
aving

one

system

also

means

that

parents

with

more

than

one

child

can

log

in

and

find

learning

information

about

each

of

their

children

in

one

place,

even

if

they

attend

di
f
ferent

government

schools.































8

W
elcome

to

the Ultranet




9




Ultranet spaces at a g
lance


The

Ultranet

is

made

up

of

nine

key

spaces

as

follows:






S
ection


What

is

this?


Who

can

use

this

section?


Home


A

personalised

homepage

for

all

Ultranet
users

that

provides

links

to

other

spaces
and

information

that

you

can

access

in
the

Ultr
anet


Every

Ultranet

user

has

their

own

Home

page


eXpress
s
pace


A

personal

space

for

students

to

share

and

reflect

on

their

learning


All

students

have

their

own

personal
eXpress

Space.

Y
ou

can

view

your
child

s

eXpress

Space


Design


A

place

for

teach
er

collaboration
and

learning


Only

teachers

can

use

this

space


Community


A

place

for

communicating

with

other
Ultranet

users

and

getting

information

about
school

news,

events,

groups

and

activities


Every

Ultranet

user

can

join

and
participate

in

Commu
nity

spaces


Collaborative
Learning


A

place

for

student

collaboration
and

learning


Y
our

child

uses

this

space

with

their
teachers

and

other

students

Learner
Profile


Personalised

learning

information

for

each
student,

including

attendance,

timetable,
c
urrent

learning

activities

and

learning
progress

information


Parents,

students

and

teachers

can

access

Learner

Profile.

Y
ou

can

see

your

child

s

learning

progress

in
this

space


Learning Tasks


A

tool

for

planning,

delivering

and

assessing
learning

activ
ities

where

teachers

set

tasks
for

students

and

provide

assessment

and
feedback

on

those

tasks


Y
ou

can

see

your

child

s

online
learning

activities

in

this

space

and
comment

on

their

work


Content


A

place

to

store

and

search

for

learning
resources


T
each
ers

and

students

can
access

digital

learning

content


Connect

A

place

for

students

to

find


safe


websites

and

online

activities


Students

can

access

quality

online
resources

9


10



2. Accessing the Ultranet



Contents

Click on any of the headings below to go straight to that page:

1.

Getting started










Page 11


What you need to get started, such as access to a computer, an email address, an internet connection and
the right internet browser.


Video tutorial: Setting up your computer for the Ultranet (ShockWave Flash


9.5MB)

View Transcri
pt

2.

Quick guides










Page 17

1.

Registering and logging into the Ultranet for the first time

2.

Adding a student to your household.

3.

Register











Page 22


How to register for the Ultr
anet and link to one child.



Video tutorial


How to register (ShockWave Flash)
View Transcript

4.

Log into the Ultranet









Page 35


How to log into the Ultranet and how to save the Ultranet as a ‘shortcut’ or a ‘favourite’

on your computer.



Video tutorial


Logging into the Ultranet (ShockWave Flash


1.27MB)

View Transcript

5.

Manage your household








Page 36


How to add students to your Ultranet Household.



Video tutorial


Manage your Ultranet Household (ShockWave Flash)
View
Transcript

6.

Reset forgotten password








Page 44


What to do if you forget your password.



Video tutorial


Reset your password (ShockWave Flash)
View Transcript

7.

Manage your account









Page 50


How to change your email address, password, secret questions and answers or four
-
digit PIN.



Video tutorial


Change your password (ShockWave Flash)
View Transcript


Video tutorial


Change your security questions (ShockWave Flash)
View Tr
anscript

8.

Password tips










Page 62


Tips on creating a password that is easy to remember but still secure.

Accessing t
he Ultranet

Getting started













T
o

start

using

the

Ultranet,

you

need

to

register

online.

T
o

do

this,

you

need

a

W
elcome

l
etter

(which

yo
u
will

receive

from

your

child

s

school)

with

a

parent/guardian

key

for

your

child,

access

to

a

computer

with an

internet

connection

and

a

personal

email

address.

There

are

two

main

steps

to

accessing

your

child

s
information

in

the

Ultranet:


1.

Register
and

create your

‘Ultranet Household’

T
o

registe
r
,

you

enter

a

parent/guardian

ke
y
,

which

links

you

to

the

child

named

in

your

W
elcome

Lette
r
.
This

creates

an

online

‘Ultranet

Household’.

This

is

di
f
ferent

to

a

real

household



it

consists

only

of

you
and

t
he

children

or

students

in

your

care

who

attend

a

V
ictorian

government

school.

Y
ou

won’t

be

able

to
see

the

details

of

your

partner/spouse

or

other

parents

of

your

child.


If

you

have

lost

your

W
elcome

Lette
r
,

if

you

did

not

receive

one

or

if

you

need

anot
her

key

for

an

additional
parent,

you

should

contact

your

child

s

school.


2.

Add

more children

to

your

Ultranet Household

If

you

have

more

than

one

child

in

a

V
ictorian

government

school,

you

will

receive

a

separate

W
elcome
Letter

with

a

di
f
ferent

parent/
guardian

key

for

each

child.

Once

you

have

received

this

lette
r
,

you

can

then
simply

add

that

child

to

your

existing

Ultranet

Household,

using

the

new

key

provided.

Each

key

is

unique
to

the

child

named

in

the

W
elcome

Letter

and

can

only

be

used

once.


Y
ou

receive

a

W
elcome

Letter
from

your

child

s

school

inviting
you

to

register

for

one

child




No


Have

you

already

registered
for

another

child?


Yes




Register

to

set

up

your
login

details

and

create
your

Ultranet

Household

Ad
d
th
e

chil
d
name
d

i
n

thi
s
W
elcom
e

Lette
r

t
o

your
existin
g

Ultrane
t

Household


5

10

minutes


3

5

minutes




Log

into

the

Ultranet

to

see
your

child

s

information

and
their

school

page


1

minute


11

Accessing the Ultranet

Getting started


12






.



What

do

I

need

to

register for and

use the Ultranet?

A

parent/guardian

W
elcome

Letter

from

your

school


A

computer

with

an

internet

connection

and

the

right

internet

browser

software

installed

(see

below)

A

personal

email

address

that

only

you

use

(this

will

become

your

Ultranet

username).
For

more

information,

see


How

do

i

set

up

an

email

address?

on

page

17




I
s

my computer set up

for the Ultranet?

T
o

register

and

access

the

Ultranet,

your

computer

needs

to:


be

connected

to

the

internet.

For

more

information,

see

What

if

i

don’t

have

internet

access

at

home?

on

page

13


have

the

right

internet

browser

installed.

For

more

information,

see

Which

internet

browser

do

i

need?

on

page

14


have

Adobe

Flash

player

installed.

For

more

inform
ation,

see


Adobe

Flash

player

instructions

on

page

15


have

Java

installed.

For

more

information,

see


Java

instructions

on

page

16

Accessing the Ultranet

Getting started


13




When

can
I

access the Ultranet?

Y
o
u

ca
n

lo
g

int
o

th
e

Ultrane
t

a
nywher
e

yo
u

hav
e

acces
s

t
o

th
e

internet
,

2
4
hour
s

a
da
y
,

seve
n

day
s

a
week.


What

if

I

don’t

have internet

access at home?

If

you

do

not

have

internet

access

at

home,

contact

your

school

to

find

out

about

alternative

ways

of

logging

into

the

Ultranet.

Y
ou

may

be

able

to

access

a

computer

at

your

school

or

in

your

local

communit
y
.


Y
our

local

public

library

Y
our

local

public

library

o
f
fers

free

access

to

computers

and

the

internet
.

Most

public

libraries

also
have

free

wireless

internet

access
,

which

means

yo
u

can

take

your

own

laptop

to

the

library

to

use

the
internet

for

free.



T
o

find

a

public

library

near

you,

visit

the

V
ictorian

Government

s

Find

a

Public

Library

website,

http
://ww
w
.dpcd.vic.go
v
.au/localgovernment/find
-
a
-
public
-
library


Look

out

for

a


shortcut

(see page 35) t
o

the

Ultranet

on

all

public

library

computers.

Many

libraries

also

o
f
fer

free
computer

training

and

library

sta
f
f

are

av
ailable

to

help.

Ask

your

local

library

about

any

computer

courses
they

run

on

using

the

internet

and

setting

up

an

email

account.



If

you

are

unable

to

access

a

computer

that

is

connected

to

the

internet,

remember

that:


>

Y
our

school

will

continue

to

p
rovide

you

with

the

same

level

of

information

that

you

currently
receive

about

your

child.


>

The

Ultranet

is

not

a

replacement

for

personal

communication

between

parents

and

teachers.
Y
ou

can

continue

to

contact

the

school

directly

if

you

have

concerns

a
bout

your

child

s

learning.

Accessing the Ultranet

Getting started


14




Which

internet

browser do

I

need?

T
o

access

the

Ultranet,

you

need

either:


>

Microsoft

Internet

Explorer



version

8
:

http://ww
w
.microsoft.com/windows/interne
t
-
explorer
/


>

Mozilla

Firefox,

version

3.0.6/10

or

later


http://ww
w
.mozilla.com/en
-
US/firefox
;

or


>

Safari,

version

3.2.2

or

later:


http://ww
w
.apple.com/safari/download/
.

If

you

don’t

have

any

of

these,

you

can

download

one

for

free

by

clicking

on

one

of

the

links

above.

It

only
takes

a

few

minutes

to

install

on

your

compute
r
.



If

you

have

one

of

these

browsers

on

your

computer

but

aren’t

sur
e

if

you

have

the

right

version,
here

s

how

you

can

do

a

quick

check:


1.

Open

your

internet

browser


2.

Click

on

the

Help

menu

3.

Click

on

About

(Internet

Explorer

/

Mozilla

Firefox

/

Safari).
The

window

that

pops

up

will

tell

you

which

version

you

have.




If

you

have

problems

installing

one

of

these

browsers,

it

may

be

because

your

computer

operating
system

(for

example,

your

version

of

Microsoft

Windows)

is

an

older

version,

or

you

don’t

have
enough

memory

or

hard

drive

space

on

your

compute
r
.




V
ide
o

tutorial

(Shock
W
ave

Flash



9.5MB):


http://ww
w
.education.vic.go
v
.au/edulibrary/public/ultranet/Setting_up_your_compute
r
.swf


>

opening

your

internet

browser


>

checking

which

version

you

have


>

downloading

a

new

version.


T
ranscript:


http://ww
w
.education.vic.go
v
.au/edulibrary/public/ultranet/Setting_U
p_transcript.doc

Accessing the Ultranet

Getting started


15




Adobe

Flash

player instructions

T
o

registe
r
,

manage

your

Ultranet

Household,

reset

your

password

or

manage

your

account,

you

need
to

make

sure

that

Adobe

Flash

player

(version

10.0.45

or

later)

is

installed

on

the

computer

you

are
worki
ng

on.



This

application

is

free

and

should

only

take

a

few

minutes

to

install.

T
o

find

out

more

about

Adobe

Flash,

including

whether

you

have

it

installed

or

which

version

you

currently

have,

visit

http://ww
w
.adobe.com/software/flash/about/
.



If

you

get

a

pop
-
up

message

to

install

or

update

Adobe

Flash,

follow

these

instructions:


1.

Click

on

the

Get

Flash

link

(in

the

pop
-
up

message)

to

go

to

the

Adobe

Flash

download

site.


2.

W
ait

one

or

two

mi
nutes

while

the

program

installs

automaticall
y
.



Make

sure

options

to

install

other

add
-
ins,

such

as

McAfee

or

Google

toolba
r
,

aren’t

ticked

on

the

Adobe

Flash

download

page.

T
o

do

this,

click

on

the

checkbox

next

to

the

item/s

and

the

tick/s
will

disappe
a
r
.


3.

Once

Flash

is

installed,

you

can

go

back

to

the

web

page

and

continue

with

registering,

resetting

your
password

or

managing

your

account.



V
ideo

tutorial



Install

or

update

Adobe

Flash

player

(Shock
W
ave

Flash



9.5MB)


http://ww
w
.education.vic.go
v
.au/edulibrary/public/ultranet/Setting_up_your_compute
r
.swf


T
ranscript:


http://ww
w
.education.vic.go
v
.au/edulibrary/public/ultranet/Setting_Up_transcript.doc




Once

you

have

installed

Flash

on

a compute
r
,

you

won’t

need

to

do

it again.

Howeve
r
,

if you

use
another

computer

with

an internet

connection

th
at

doesn’t

have

Flash

installed,

you

may

need

to
repeat

this

step.

Accessing the Ultranet

Getting started





Java instructions

Java

is

required

for

most

interactive

websites.

In

the

Ultranet,

it

allows

you

to

listen

to

audio

resources
created

for

or

by

your

child

in

Learning

T
asks.

On

the

intern
et,

it

allows

you

to

do

things

like

play

online
games,

chat

with

people

around

the

world,

calculate

your

mortgage

interest

and

view

images

in

3D.


For

the

Ultranet,

you

need

to

have

Java

version

6

installed

on

your

computer:

>

to

find

out

whether

you

have

Java

installed

or

which

version

you

currently

have,

visit

http://ww
w
.java.com/en/download/installed.jsp


>

to

download

the

latest

version

of

Java,

visit


http://ww
w
.java.com/en/download/manual.jsp
.



If

you

have

problems

installing

the

latest

version

of

Java,

it

may

be

because

your

computer
operating

system

(for

example,

your

version

of

Microsoft

Windows)

is

an

older

version,

or

you
don
’t

have

enough

memory

or

hard

drive

space

on

your

compute
r
.




V
ideo

tutorial



Install

or

update

Java

(Shock
W
ave

Flash



9.5MB)


http://ww
w
.education.vic
.go
v
.au/edulibrary/public/ultranet/Setting_up_your_compute
r
.swf


T
ranscript:


http://ww
w
.education.vic.go
v
.au/edulibrary/public/ultranet/Setting_Up_transcri
pt.doc































16

Accessing the Ultranet

Getting started


17




How

do

I

set up

an

email address?

If

you

do

not

have

an

email

address,

there

are

many

ways

to

set

one

up,

some

of

which

are

free:


>

Co
ntact

your

internet

service

provider

(isP):

if

you

have

the

internet

at

home
,

check

whether

your
ISP can

give

you

an

email

account.

Y
ou

may

already

have

one

that

just

need
s

t
o

b
e

activated
.

Y
ou
r

IS
P
ca
n
tal
k
yo
u
throug
h

th
e
proces
s

o
f

ho
w

t
o

se
t
u
p

you
r

email.


>

S
earch

for

a

free

email

account

on

the

web:

open

your

internet

brow
ser

and

enter

the

words

‘free
email

account’

into

a

search

engine.

This

will

give

you

a

list

of

links

with

information

about

di
f
ferent

free
email

services.

Click

on

these

links

and

read

about

what

is

o
f
fered,

or

ask

people

you

know

who

use
free

email

about

their

email

service.

Examples

of

free

email

services

that

are

commonly

used

include
Hotmail,

Gmail

and

Y
ahoo.
*

After

you

have

set

up

an

email

account,

check

that

you

can

receive

emails

to

your

new

email

address.
The

Department

will

send

messages

to

this

e
mail

address

when

you

register

for

the

Ultranet.


*

The Department does not endorse or recommend the use of

any particular free email service for

setting up an email
account.

Y
ou

should be aware that

free email services will usually have their own terms an
d conditions of

use and allow an
email account to

be set

up online by following the instructions provided about using the service.

The Department does not
accept any responsibility for

your use of,

or inability to

use, any free email service and you do so
entirely at

your own risk.

Accessing the Ultranet

Quick guides

18



18


Registering and logging into the Ultranet for the first time



1.

GET A COPY
OF YOUR
WELCOME
LETTER

Y
our

child

s

school

will

give

you

a

W
elcome

Letter

with

a

one
-
use
parent/guardian

key

Y
ou

must

use

your

W
elcome

Letter

t
o

register

for

the

Ultranet

within

30

days

or

it

will

expire


T
o

registe
r
,

you

need

internet

access

and

a

personal

email

address





2.

ENTER YOUR
EMAIL DETAILS

Go

to


ww
w
.education.vic.go
v
.au/ultranet/parent


Read

the

Privacy

Statement


Read

and

accept

the

Ultranet

T
erms

of

s
ervice


Answer

the

security

test

question

(the

‘cAPTcH
A


question)


Enter

your

personal

email

address

(this

becomes

your

username)





3.

COMPLETE
THE STUDE
NT
DETAILS

Enter

the

parent/guardian

key

exactly

as

it

appears

on

your

W
elcome

Letter


Provide

details

about

the

student

as

requested

Select

the

type

of

relationship

you

have

with

the

student

(parent,
guardian

or

other)





4.

COMPLETE
YOUR DETAI
LS

Enter

your

personal

details
.

All

fields

marked

with

an

asterisk

(*)

must

be

completed

in

order

to

continue

registration


Se
t

you
r
password
.

Y
ou
r
passwor
d

mus
t

hav
e

seve
n

o
r

mor
e

characters
.
It

must

also

contain

at

least

one

character

from

three

of

the

following:

>

lowercase,

i.e.

small

letters

(a

z)


>

uppercase,

i.e.

capital

letters

(A

Z)


>

numeric,

i.e.

numbers

(0

9)


>

special

characters

or

punctuation,

such

as

()!@#$%^&
E.g.

samp
l
E2
,

test#12
,

pAssWd%
,

!
l
og^O
n

Accessing the Ultranet

Quick guides

19









5.

SET UP YOUR
SECURITY
QUE
STIONS

Y
our

security

questions

allow

you

to

change

your

details

at

a

later

stage:
Choose

three

secret

questions

from

the

ten

options

provided

T
ype

your

answers

in

the

spaces

provided


Set

up

a

four
-
digit

PIN

that

you

won’t

forget


Click

on

submit

to

save

all

your

details





6.

ACTIVATE YOUR
ACCOUNT

After

you

have

completed

steps

1

5,

close

all

internet

browsers

to

exit
the

registration

system

Check

your

email

for

confirmation

of

your

registration

and

a

link

to

activate

your

account


If

the

em
ail

doesn’t

appear

in

your

inbox,

try

your

junk

mail

folder


Follow

the

instructions

in

the

email





7.

LOG INTO THE
ULTRANET


Now

you

are

ready

to

log

into

the

Ultranet

for

the

first

time:


Go

to


ww
w
.ultranet.vic.edu.au


Enter

your

username

(the

email

address

you

provided

when

you
registered)

and

your

password

Read

and

accept

the

Ultranet

T
erms

of

s
ervice


Click

l
ogin

and

you

will

be

directed

to

your

personal

Home

page




Need more help?
See pa
ge 22

for detailed, step
-
by
-
step instructions




V
ideo

tutorial



How

to

register



V
ideo

tutorial



Logging

into

the

Ultranet

http://www.e
ducation.vic.gov.au/edulibrary/public/ultranet/Ultranet_Overview_for_Parents.swf

Transcript:
http://www.education.vic.gov.au/edulibrary/public/ultranet/Logging_in_transcript.doc



Accessing the Ultranet

Quick guides

20






Adding

a student

to

your

Ultranet Household



1.

GET A COPY
OF YOUR
WE
LCOME
LETTER

Y
our

child

s

school

will

give

you

a

W
elcome

Letter

with

a

one
-
use
parent/guardian

key

Y
ou

must

use

your

W
elcome

Letter

to

register

for

the

Ultranet

within

30

days

or

it

will

expire




2.

GO

T
O


MANAGE MY
HOUSEHOLD’

Go

to:


ww
w
.ultranet.vic.edu.au


Click

on

Parent/Guardian

under

‘Manage

My

Household’


Enter

your

username

(the

email

address

you

provided

when

you
registered)

and

password

Read

and

accept

the

Ultranet

T
erms

of

s
ervice




3.

COMPLETE
THE STUDENT
DETAILS

Click

on

Add

student

at

the

bottom

of

the

‘My

Household’

page


Enter

the

parent/guardian

key

exactly

as

it

appears

on

your

W
elcome

Letter


Provide

details

about

the

student

as

requested


Select

the

type

of

relationshi
p

you

have

with

the

student

(parent,

guardian

or

other)




4.

ADD
ADDITIONAL
STUDENTS

T
o

add

more

students,

repeat

the

process

in

step

3


Use

the

parent/guardian

key

provided

for

each

individual

student




5.

CLOSE ALL
INTERNET
BROWSERS

Clos
e

all

internet

browsers

to

end

the

session


The

new

student/s

have

been

added

to

your

Ultranet

Household

Y
ou

can

log

into

the

Ultranet

and

view

information

for

all

members
of

your

Ultranet

Household




V
ideo

tutorial



Manage

your

Ultranet

Househ
old

N
eed

more help?

See page

36 for
detailed,

step
-
by
-
step instructions

21

Accessing the Ultranet

What

next?






If you have successfully registered, set up your Ultranet Household and logged into the Ultranet, skip to the rest of
this chapter and go to
Using the Ultranet

on page 6
4
.

If you n
eed more help, click on a heading below to be taken to detailed, step
-
by
-
step instructions:

Log into the Ultranet

How to log into the Ultranet and how to save the Ultranet as a ‘shortcut’ or a ‘favourite’ on your computer.

Video tutorial (ShockWave Flash


1.27MB)

View Transcript

Manage your Ultrane
t Household

More detailed instructions on how to add students to your Ultranet Household.

Video tutorial (ShockWave Flash)

View Transcript

Reset forgotten password

What to do if you forget your password.

Video tutorial (ShockWave Flash)

View Transcript

Man
age your account

How to change your email address, password, secret questions and answers or four
-
digit PIN.

Video tutorial


how to change your password (ShockWave Flash)

View Transcript

Video tutorial


how to change your security questions (ShockWave Fl
ash)

View Transcript

Password tips

Tips on creating a password that is easy to remember but still secure.

22

Accessing the Ultranet

Register




As

a

parent

of

a

child

in

a

V
ictorian

government

school,

you

will

receive

a

W
elcome

Letter

from

their
school

inviting

you

to

access

the

Ultranet.

Th
is

letter

will

provide

information

about

how

you

can

register
online

and

start

using

the

Ultranet.



Are

you

the

parent

or

legal

guardian

of

the

student

named

in

your

W
elcome

l
etter?
If

not,

or

if

you

are

unsure,

please

contact

the

school

principal

before

proceeding

with
online

registration.


Registration

is

a

quick

process

that

sets

up

your

account.

When

you

registe
r
,

you

are

linked

to

the

child
named

on

your

W
elcome

Letter

to

create

what

is

called

an

‘Ultranet

Household’.

If

you

have

more

than
one

child

at

a

V
ictorian

government

school,

you

only

need

to

register

once



you

can

then

add

additional
children

to

your

Ultranet

Household

when

you

receive

their

W
elcome

Lette
r
.


What

is

an

Ultranet Household?

An

Ultranet

Household

is

di
f
ferent

to

a

real

household



it

consists

only

of

you

and

the

children

or

students
in

your

care

who

attend

a

V
ictorian

government

school.

Each

parent

creates

their

own

Ultranet

Household.


Using

your

parent/guardian

key

Y
our

W
elcome

Letter

will

have

either

one

or

two

parent/guardian

keys,

depending

on

a decision

made

at
the

school,

based

on

your

family

circumstances.

The

parent/guardian

key

is a unique

password

that

you
use

once

to

link

to

a particular

child.
T
o

maintain

the

security

of

your

child

s

information,

each

parent

will
have

their

own

unique

ke
y
.


Each

key

can

only

be

used

once,

when

registering

or

adding

a

child

to

an

Ultranet

Household,

and

is
only

valid

for

30

days

after

the

date

printed

on

the

W
elcome

Lette
r
.

Until

you

use

your

key/s,

keep

your
W
elcome

Letter

safe

so

that

no

one

else

can

register

to

access

your

child

s

information.


Y
ou

should

contact

your

child

s

school

if

you

think

you

need

another

W
elcome

Letter



for

example:


>

for

an

additional

parent


>

if

you

lost

your

W
elcome

Letter


>

if

you

did

not

receive

a

W
elcome

Letter


>

if

your

W
elcome

Letter

has

expired.



If

you

experience

any

difficulties

registering,

please

contact

your

child

s

school.

Accessing the Ultranet

Register








S
ummary

of

steps

15

mins

1.

Open

an

internet

browser

and

type

in

the

address

on

your

W
elcome

L
ette
r
.


2.

Read

the

privacy

information

and

accept

the
T
erms

of

Service,


http://ww
w
.education.vic.go
v
.au/

management/ultranet/tos.htm
.


3.

Answe
r a

securit
y
tes
t

questio
n

an
d

ente
r

you
r

emai
l

addres
s
(thi
s

w
il
l

becom
e
you
r

Ultrane
t
username).


4.

Complete

the

registration

information,

including

parent/guardian

ke
y
,

student

details,

parent/

guardian

details,

account

details

and

security

features

(secret

questions

and

a

PIN).


5.

Submit

your

registration

then

c
lose

all

browsers.


6.

Open

your

activation

email

and

click

on

the

activation

link.


7.

Go

to


ww
w
.ultranet.vic.edu.au

to

access

the

Ultranet.

8. Follow instructions on the screen to close the browser and com
plete logout.



V
ideo

tutorial



How

to

register




T
ips

for registering

>

Before

you

start,

you

will

need

access

to

the

internet,

a

personal

email

address

and

your

W
elcome

Lette
r
.


>

Y
ou

won’t

be

able

to

register

if

you

don’t

accept

the
T
erms

of

Se
rvice.

>

Complete

all

fields

marked

with

an

asterisk

(*).

>

If

you

make

a

mistake

or

do

not

complete

a

required

field,

an

error

message

will

appear

and

you

can

try

again.

See


Troubleshooting tips

on

page

110

for

more

information.


>

Y
ou

can

go

back

to

the

previous

step

at

any

time

by

clicking

the

back

button

at

the

bottom

of
the

page.


>

Do

not

click

back

or

the

back

arrow

on

your

web

browser

(top

left

on

your

computer

screen)

as

this
may

exit

the

program

and

you

ma
y

lose

any

information

you

have

entered.


>

In

order

to

register

successfull
y
,

all

steps

need

to

be

completed

in

the

one

sitting.

Y
ou

are

not

able
to

save

any

information

you

have

entered.


>

Y
ou

can

cancel

at

any

time,

but

you

will

need

to

start

from

th
e

beginning

next

time.


>

Y
our

parent/guardian

key

is

only

valid

for

30

days

from

the

time

your

W
elcome

Letter

was

printed.

If

you

do

not

register

during

this

time,

you

will

need

to

ask

the

school

for

a

new

W
elcome

Lette
r
.


>

The

email

address

you

enter

will

become

your

username

for

the

Ultranet.

23

Accessing the Ultranet

Register


24




Registration

screen

T
o

registe
r
,

you

need

to

be

connected

to

the

internet

and

have

your

W
elcome

Letter

with

you.



When

you

try

to

access

the

registration

screen,

you

may

get

a

message

asking

you

to

install

or
update

your

version

of

Adobe

Flash

playe
r
.

This

is

a

free

application

that

takes

a

few

minutes

to

install.

If

you

have

any

difficulties,

see


Adobe Flash player instructions

on

page

15.



Open

a

web

browser

and

enter

th
e

following

web

address:


ww
w
.education.vic.go
v
.au/ultranet/parent


This

will

take

you

to

the

W
elcome

screen

(Figure

2.1),

which

provides

some

useful

information

and

links

to
a

Privacy

Policy

a
nd

T
erms

of

Service.




Figure

2.1:

S
ample

parent

W
elcome

screen


1.

T
o

register

for

the

Ultranet,

you

will

need

to

have

your

own

personal

email

address,

which

will

become
your

Ultranet

username.

If

you

do

not

have

a

personal

email

address,

click

on

the

c
reate

an

email
account

link

(1

on

Figure

2.1)

to

read

about

how

to

set

one

up.


2.

T
o

the

right

of

the

W
elcome

screen

you

will

see

the

heading

Privacy
.

Click

on

the

Privacy

Policy

link

(2

on

Figure

2.1)

to

read

the

polic
y
.

Accessing the Ultranet

Register


25




3.