Accessibility for the Uninitiated

tiredbeginnerInternet and Web Development

Dec 8, 2013 (3 years and 6 months ago)

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TM

Accessibility for the Uninitiated

Presented by:




September 2008

TM

Who we are


Leading user experience consultancy


Offices in Edinburgh & London


Our services


Usability testing


Eye tracking


Testing with disabled users


Expert evaluations


Accessibility reviews


Focus groups


Usability and accessibility training


Clients:

DTI, Economist.com, Houses of Parliament, Emirates
Airline, RBS, ACAS & many more


My background


System Testing


Web development


Accessibility Consultant

TM

Who are the uninitiated?


For the past year we have been working
with a major UK company.


Providing training on usability and accessibility


Intranet site administrators


Generally no awareness of usability or
accessibility


Intranet page designs varied wildly


No standard adopted


Limited accessibility functionality in the CMS
used.

TM

Background


Major UK Utility Supplier


2,500+ Site administrators


Little or no usability or accessibility training


Very few with experience in website
construction


Limited interest in site administration


Not their main role


Want to add/edit information then return to main
job.


All users of existing intranet


All find the intranet a frustrating experience from
a usability perspective.

TM

Main challenges


Content Management weaknesses


Little interest in usability and even less in accessibility:


After lunch session. “The Graveyard Shift”.


No clear understanding of what accessibility is.


Unable to grasp how disabled people use web


Blind people probably the easiest to imagine.


Had no experience of disabled people using assistive
technology in their departments.


HR would not provide us with details of how many disabled
users employed.


Little understanding of (or legal responsibility for)
compliance.


Technical limitations


e.g. cannot install assistive
software on locked down computers.

TM

Content Management System


Content management system has limitations:
-


Produces invalid markup


Inline <FONT> tags and fixed sizes


Incorrectly nested headings (start at <h3>)


Use of table based layouts


Use of JavaScript based concertina menus


Damage limitation exercise


Identify which available structural elements not being used
correctly


Link naming


eliminate ‘click here’


Nested tables


Correctly nesting what headings are available


TM

Content Management Systems (in general)


Notorious for producing inaccessible
markup.


As a result, can be impossible to implement
accessible page content.


Training site administrators is ineffective if we
do not train the developers who build and
maintain the CMS.


In
-
house CMS tools often less accessible than
off the shelf:
-


Large number of developers


Inconsistency in design, functionality

TM

Disabilities


It is critical that users understand not only the
disabilities affected but also:
-


The differences in users needs


The different way that users navigate


Keyboard only


Alternative input devices


Less obvious effects of particular disabilities


Memory issues


Navigation restraints


Inaccessible accessibility




TM

Raising interest


Images of assistive technology


Demonstrations of assistive technology


JAWS screen reader in 40 minute mode


Screen magnification


Page customisations


Browser controls


Video footage of disabled users using the
web.


More straightforward:
-


Get participants to try and browse their pages
without a mouse.


Anecdotes from disabled testing.

TM

Raising interest (2)


Hands on analysis of their own pages


Pointing out accessibility issues


Explaining how these issues affect disabled users


Mini
-
audit


Use tools such as Colour Contrast Analyser to
show how site would look to colour blind
users.


Provide video clips without sound and
afterwards ask participants to provide details
of what took place in the video.


Difficult without dialogue or transcript.

TM

Impact


Demonstration of a disabled user accessing
the intranet generally has most impact


Most participants will not have witnessed disabled
user accessing the web.


Many companies won’t disclose details of
disabled staff.


JAWS in 40 minute mode


Use screen reader to access pages.


Responses are generally quite dramatic.

TM

Summary


Awareness of accessibility issues was low
amongst content contributors.


Required to tailor the course to cover only
what the
could

do using the CMS.


Acceptance that intranet sites won’t
become fully accessible overnight.


Interactive demonstrations of assistive
software very popular although not always
technically practical.



TM

Thank You

User Vision

55 North Castle Street

Edinburgh

EH2 3QA


Tel: 0131 225 0859

Email:
markpalmer@uservision.co.uk


Web:
www.uservision.co.uk