edgebox - Elaconta Madeira

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Nov 18, 2013 (3 years and 8 months ago)

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Product Presentation

Copyright © 2008 Critical Links All rights reserved.

Critical Links

Fairfield, NJ. USA

Copyright © 2008 Critical Links All rights reserved

2

Presentation Outline



Overview



The edgeBOX Appliance



The complete edgeBOX solution



Deployment Scenarios



Product Roadmap



Business Benefits


Copyright © 2008 Critical Links All rights reserved

3

First

fully Integrated solution that consolidates


all vital

voice, data and IT services

required at SMB and Branch
-
Offices

in a

single remotely managed appliance.

Copyright © 2008 Critical Links All rights reserved

4

Critical Links Focus: Innovative solutions for SMBs

The edgeBOX advantage


Simplify (eliminate) complexity of deployment and
management


Increase productivity and convenience by providing
more and easy to use services / focus on core business


Reduce cost significantly (Capex and Opex)


With the economic/ecological benefits of Green IT


Based on standards, preventing vendor lock
-
in. A true
future proof solution

SMBs voice and data services are vital to compete


Are typically delivered using several devices adding great deal
of complexity


Require managing/maintenance of many devices and vendors


Involves high costs and expensive IT support


Solução Tecnológica

Título principal

Router com 3 x 10/100/1000
Ethernet, LAN, DMZ
-

ADSL,
Cable, GSM (UMTS, 3G), etc.

WIRELESS Access Point,
WiFi

802.11b/g

Servidor

de
Ficheiros

Servidor

de
Impressão

Software de Backups

Firewall & VPN’s

Anti
-
virus

Anti
-
spam

Content Filtering

Central Telefónica IP/TDM
com funcionalidades
avançadas (
Video

call
, Fax
digital, IVR,
Call
-
center
,
etc
)

Servidor

WEB

Servidor

de E
-
Mail

WEB Caching

Utilizadores, Controlo de
acessos a redes e aplicações.

Prioritização e Gestão de
Tráfego

Copyright © 2008 Critical Links All rights reserved

6

edgeBOX in Three Form Factors


Broad range of interfaces


PRI/BRI, T
-
1/E
-
1, Ethernet, FXO/FXS, customizable


User license packages provide granularity and allow cost optimization


Functionality, Provisioning and Management same across various models


Different level of fault
-
tolerance and redundancy options available (RAID 1, Hot
swappable, redundant power supply etc)


Best
-
of
-
breed solution based on open
-
source standards. Protects investment

Copyright © 2008 Critical Links All rights reserved

8

Product Overview


Converged Voice and Data Appliance

VALUE ADDED SERVICES

BUSINESS SERVICES

Telephony

IP
-
PBX & VOIP

UNIFIED MANAGEMENT INTERFACE

EdgeExchange

EdgeLMS

EdgeCMS

INTEGRATED DATA SERVICES

Copyright © 2008 Critical Links All rights reserved

9

Integrated Solution


Rationale

Services required at SMB



Unified Voice functionality (phones, users, voice mails)


Internet Connectivity and Routing


Firewall, Security and User Access Control


QoS support for data and voice traffic


Remote access for Teleworkers


Business Applications such FTP, WEB, Printers, FAX,
Groupware


Unified and service oriented interface as oppose to
device or feature configuration


Saving on space, power and heat dissipation


Simple and inexpensive Management of IT resources.

I

N

T

E

G

R

A

T

I

O

N


Copyright © 2008 Critical Links All rights reserved

10


Full SMB Telephony infrastructure



edgeBOX provides a full featured
IP
-
PBX and VoIP gateway including
call conferences, parking and
forwarding, IVR, LCR, ACD, etc..



Manages both VoIP and PSTN calls
according to least cost routing rules
or as fallback.



Supports a range of PRI, BRI, and
FXO/FXO combinations and SIP/IAX
protocols.



Tightly integrated with QoS,
Security, WiFi and Messaging,
providing a solid unified message
foundation.

Copyright © 2008 Critical Links All rights reserved

11

Fully Featured PBX


Easy to use graphical interface for defining
complex IVR menus



ACD allowing routing of volume calls to
prioritised queues


Define call rules for different time periods and
individual extensions


Voice mail forwarding to email


Least Cost Routing (LCR) tables


Telephone Number Mapping (ENUM) for
maximum IP telephony coverage


Call conferencing, parking and forwarding


Hunt groups and follow
-
me feature


Sound manager for music on hold and voice
messages


User profiles with call permissions

Telephony

Copyright © 2008 Critical Links All rights reserved

12

12

LCR
-

Outbound Routing

Sophisticated call routing tables allow
the lowest cost route to be pre
-
selected:



Through the Internet to branch offices in
different countries to reduce cost


Through the existing telephone network for
other international calls to guarantee call
quality


Select carrier that provides the lowest cost
for the destination called


Calls are connected to a specific service by
dialing a prefix code that identifies the
server


Different routes can be defined to provide
continuity when services fail

Telephony

Copyright © 2008 Critical Links All rights reserved

13

13

Inbound Routing





Set up voice menus with graphical IVR editor


Define multiple queues from the menus and
assign agents to queues


Define frequency of the “announce position”
message


Define ring strategy, e.g. ring all, round robin,
ring agent with fewest calls


Define max number of callers waiting in a
queue


Assign priorities to queues


Configure music on hold


Create rules for different time periods, e.g. for
holiday cover


Direct Inward Dial (DID)

ACD (automatic call distribution) functions for
distributing large volumes of calls:

Telephony

Copyright © 2008 Critical Links All rights reserved

14

14

Voice Service Continuity

Calls made through the edgeBOX can be connected using any
available service provider:


Through ISP over the Internet using one or
more ITSP


Through the existing analog or digital
telephone networks


For all calls, Telephone Number Mapping
(ENUM) can be used to search for SIP
registered numbers, if no number found,
PSTN is used instead


If either IP or PSTN network fails, calls are
transparently routed through the alternative
network

Telephony

Copyright © 2008 Critical Links All rights reserved

15

15

Device and Protocol Interoperability


Supports all common IP phone and gateway
protocols (SIP, IAX) and codecs (GSM,
G729, G711, G726)


Connects to softphones, USB phones,
standard phones with ATAs, IP phones, WiFi
phones…


Integrates with traditional PBX systems and
analog phones


Support 1, 2, 3 or 4 port, FXS/FXO, BRI and
T1/E1 PRI cards for FAX and analog phones


Remote extensions configurable across NAT
and firewalled networks


DHCP provides simple network integration

Interoperable with a wide range of phones
and devices:

Telephony

Copyright © 2008 Critical Links All rights reserved

16

WAN and LAN connectivity


edgeBOX has a build
-
in static router
that transparently handles traffic
between WAN, WLAN, LAN and
DMZ.


Support for ADSL, Ethernet and 3G
for WAN connectivity.


Provides DHCP, NAT, DNS,
DynVLANs, and related services on
the LAN interface


Tightly coupled integration with WiFi
and IP
-
PBX simplifies configuration
and deployment of all network
services.

Copyright © 2008 Critical Links All rights reserved

17


Network Access Control (NAC)


edgeBOX provides NAC functionality
designed for SMB requirements


Controls access to the network based
on User Access profile including time
of the day , IP, MAC, interface and
guest parameters


Enforces user authentication and
access policies through captive portal
or 802.1x mechanism


Authentication can be performed
locally or through remote RADIUS,
LDAP or Active Directory servers.

Copyright © 2008 Critical Links All rights reserved

18

Security


Full fledge security including
Statefull Firewall, VPN (IPSEC,
L2TP, PPTP), anti
-
spam, antivirus
and web content filtering
functionality


Authentication at the firewall allows
tight control over user activity in the
network (who, when, what).


Configurable multiple antivirus
engine options (McAfee, Sophos,
ClamAV) to scan email and file
storage.

Copyright © 2008 Critical Links All rights reserved

19

WiFi Access Point and Controller


edgeBOX provides embedded WiFi
Access Point.


edgeBOX can operate as embedded
Access Point (AP) or can be
configured as AP Controller providing
authentication for external Aps


WiFi capabilities can be c
ombined with
VoIP
-
IP
-
PBX to allow integrated and
easy
-
to
-
setup WiFi VoIP phone
access.


Copyright © 2008 Critical Links All rights reserved

20

Bandwidth Management (QoS)


edgeBOX QoS features include Inbound
and Outbound Quality of Service (QoS)
support, allowing for effective
prioritisation of services, including VoIP
where QoS is vital to ensure business
quality calls.



Custom QoS pipes support guarantees
traffic bandwidth in the event of
congestion with DiffServ functionality that
enables the effective establishment of
differentiated services and Service Level
Agreements (SLA).

Copyright © 2008 Critical Links All rights reserved

21

Storage, Print, and Backup


edgeBOX can be used as NAS
(Network Attached Storage) appliance
with scalable storage capacity and
RAID capabilities.


CIFS (Common Internet File System)
support allows seamless file/data
sharing, with options of setting disk
quotas and configuring automatic
backup to the
Data Center

or local
drives.


edgeBOX provides transparent
shared printer services for standard
USB printers.

Copyright © 2008 Critical Links All rights reserved

22

Collaboration



edgeBOX provides integrated
collaboration services including
email (POP, IMAP, Webmail) and
groupware (calendar, tasks,
etc..).



edgeBOX also provides flexible
and controlled environment for
deploying additional value
-
added
services/Applications named
edgePAKs.



Currently available edgePAKs
include CMS (content
management system), LMS
(learning management system)
and Groupware.

Copyright © 2008 Critical Links All rights reserved

23

Reporting



edgeBOX extensive reporting
module provides detailed
information on system usage,
including: Security, NAC, VoIP,
network, users and device status

Copyright © 2008 Critical Links All rights reserved

24

Award winning converged voice and data Appliance

Value Added software applications for specific

vertical customer segments


Provisioning and Management System


Comprehensive Support and Training Program


The Complete Voice and Data solution for SMB

Copyright © 2008 Critical Links All rights reserved

25

edgePACKS: Value
-
added application packages


Optional plug
-
in modules for
edgeBOX providing value added
functionality.


Fully integrated with edgeBOX and
linked with functions such as
Network Access Control, security,
web server and mail server.


Deployed through normal update
service.


Managed remotely without on
-
site
intervention.

*

Copyright © 2008 Critical Links All rights reserved

26

edgeExchange


edgeBOX Groupware
System

edgeEXCHANGE

is an advanced Collaboration
Platform that allows to easily deploy collaborative
environments and repositories for all shared
information.

Centralized repository for tasks, contacts,
calendars and files


edgeExchange features include:

-
Calendar, tasks and contacts synchronization with
MS Outlook™

-

Calendar sharing and meeting schedule via
Groupware web interface

-

Collaborate on email communications


Copyright © 2008 Critical Links All rights reserved

27

edgeLMS


edgeBOX Learning Management System

edgeLMS

is a platform for delivering a remotely
accessible learning environment, with Site, User,
Course and Class Management. Allow online
collaboration between students and educators with
a comprehensive solution for training in corporate
and academic environments.


edgeLMS features include:



Browser
-
enabled work environment allows internal
or external (partners) training



edgeBOX performs user authentication and acts
as information repository



Site, User and Course management for a
complete learning environment



Workflow
-
assisted evaluation


Based on Moodle Open Source package

Copyright © 2008 Critical Links All rights reserved

28

edgeCMS


edgeBOX Website Management System

edgeCMS

is a comprehensive website content
management tool that can be used by professionals
and amateurs alike to develop and maintain
professional looking websites


edgeCMS features include:


Browser
-
enabled work environment


Project / Account / Database / Module Management


History information on Content and Gallery
overview


WYSIWYG editor for unstructured content


Simplified Deployment and Management


No additional appliances required


edgePACKs are regularly updated and new
features are added over time


Installation is straight forward “one click upgrade”
procedure



Copyright © 2008 Critical Links All rights reserved

29

iTEMS: Network Management and Provisioning

Provisioning and management of large
scale deployments:


Critical Links’ own provisioning and management
solution (iTEMS).


Monitoring agents: SNMP, Syslog, Nagios, NetFlow.


Third
-
party solutions (e.g. HP Open View) integrated
with edgeBOX.


Popular open source remote management platforms
(e.g. Nagios, OpenNMS).

Network Operations Center (NOC)

SMB Premises

Copyright © 2008 Critical Links All rights reserved

30

edgeBOX rapid response

Comprehensive program to support Partners, Service Providers, and
End users to leverage the power of the edgeBOX.



Training & Certification


Design/Planning


Installation


Tiered Support Programs encompassing


7 x 24 Help Desk


RMAs


Part replacement


Enhancements


Automatic Software Updates

Copyright © 2008 Critical Links All rights reserved

31

voice

Instant voice and data infrastructure



Full featured Ip
-
PBX


Analog and Digital PSTN


VoiP, SIP trunking


Integration with legacy PBX


FAX and analog phones support


Mail2fax. fax2mail


Integrated WiFi Access Point


Integrated Web and Email Servers


Routing , Security, traffic QoS


edgePACKS


e.g. edgeEXCHANGE


Setup in a few hours

Deployment Scenarios (SMB Installation)

Copyright © 2008 Critical Links All rights reserved

32

Deployment Scenarios (Multi Branch Office)

Branch office consolidation



Full featured IP
-
PBX


Cost
-
reduced voice calling


Routing, Security, VoIP traffic QoS


One extension plan across company


Hub, Spoke and full Mesh VPN


Centralized Authentication and
Management


Integrated Web and Email Servers


Layered Security


Consolidated infrastructure at branches

Copyright © 2008 Critical Links All rights reserved

33

Deployment Scenarios (VoIP migration )

Migration to VoIP


Cost
-
reduced voice calling


Gradual transition from old
PSTN system to VoIP
infrastructure


Integration with legacy PBX


Least Cost Routing
Functionality for local and long
distance calls


Centralized User and Policy
Management for both PSTN
and VoIP systems


Copyright © 2008 Critical Links All rights reserved

34

Deployment Scenarios (Remote Teleworker )

Remote Teleworker


Secure access to corporate
resources, servers and
applications


Same phone extension for
remote and office location


Corporate policies for Least
Cost Routing for remote phone
calls


Centralized network access
policies for all remote and local
users

Copyright © 2008 Critical Links All rights reserved

35

Critical Links Roadmap


An overview

edgeRetail

2010

Managed Services Solution

802.11n

3G/UMTS

edgeHospitality

edgeHealthCare

2009Q4

2009Q3

2009Q2

Dual WAN
interface

-

edgeBOX 5.0

-

edgeBOX Desktop
Client

Active
-
Active
Configuration
Support

2009Q1

-

edgeBOX 5.1
(complete new
software)

New
edgeBOX
Platform

Copyright © 2008 Critical Links All rights reserved

36

edgeBOX Business Benefits

Fully Integrated One Box Solution



Significant cost savings for setting
up fully functional network
infrastructure



Simplified Management, only one
box to manage



Green IT,
Reduced power
consumption, heat dissipation,

one
device replacing many



Increased availability,

Proactive
monitoring and management of
network



Standards based and future proof,
based on Asterisk and open source
software

Copyright © 2008 Critical Links All rights reserved

37

One time Costs

Access router with WiFi $150

Firewall
-
VPN appliance


$1,000

IP
-
PBX


$2,500

Medium
-
range server $1,000

Windows SBS Standard edition


5 users $600

SBS additional licenses


35 CALs


$3,423

Network Attached Storage (NAS) server $1,000






TOTAL $9,673


Lowered Costs


Initial and On
-
going: A scenario

Comparison of edgeBOX with classical point solutions (for 40 users)*

One time Costs


edgeBOX Office Appliance
$2,500

edgeExchange
$ 500











TOTAL

$3,000


*Prices may vary depending on territory and models chosen

edgeBOX reduces initial costs to a third!!

Copyright © 2008 Critical Links All rights reserved

38

Summary

Customer Proven


More than 30,000 users supported
by edgeBOX in four continents


Channel of resellers and
distributors, and managed service
providers


Strong Ecosystem


Awarded by peers and industry

Most Complete Solution


Broadest consolidation with
IP
-
PBX plus Security, IT,
networking, up to 6 devices.


Competitive price
-
point: for
appliance and software,
accessible to the SMB market.


Zero touch deployment: fully
remotely managed, easy to
use, designed for Managed
Services.

Global Headquarters

Critical Links, Inc

695 Route 46 West

Fairfield, NJ 07004

U.S.A

Tel: +1 973 276 9006

Fax:+1 973 276 9007


www.critical
-
links.com

info@critical
-
links.com

R&D Center

Critical Links, S.A.

Parque Industrial de Taveiro, Lote 48

3045
-
504 Coimbra, Portugal


UK

Office

Southampton Science
Park, Southampton, UK


India Office

Critical Links.

116b Mandakini Enclave

New Delhi 110019, India