3.9 P - Monitor Overview - quiara

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© 2007 IBM Corporation
SOA on your terms and our expertise
Software | WebSphere Process Integration 6.0.2 STEW
WebSphere Business Monitor 6.0.2
Technical Overview
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Objectives

Describe Business Activity Monitoring (BAM)

Explain the need for BAM

Illustrate how WebSphere Business Monitor is a BAM solution

Highlight new developments for version 6.0.2
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Agenda

Business Activity Monitoring

Monitor 6.0.2

Monitor 6.1 and beyond

Monitor Lab overview
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Agenda

Business Activity Monitoring

Monitor 6.0.2

Monitor 6.1 and beyond

Monitor Lab overview
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What is Business Activity Monitoring?

Business Activity Monitoring
refers to the
aggregation
,
analysis
, and
presentation
of
real time information
about
activities
inside organizations and involving customers and
partners.

The goals of BAM are to provide
real time information
about
the
status
and
results
of various
operations
,
processes
, and
transactions
so
business decisions
can be
informed
,
quickly

address problem areas, and
re-position
organizations to take
full advantage of emerging
opportunities
.

BAM systems are
driven by

business events
, fed directly from
integration software or from
Business Process Management
software
Source: www.wikipedia.org
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Business priorities for IT organization
59%
62%
63%
67%
56%
60%
64%
68%
Establish processes that
support real-time business
information
Update security procedures,
tools, or services
Reduce the cost of IT
operations
Simplify or optimize business
processes
Source:
Outlook 2006 InformationWeek
Research, January 2006
Monitoring can help simplify and optimize business processes through
gathering actual business process data
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Remember the Higher Purpose

Business Monitor is intended for insight into the performance of the
business, so that actions can be taken to respond and make
improvements

Focus should be the business user, business performance, business
metric, business activity. What is monitored and shown needs to be
relevant to the business user.

Paradox … IT level events are often required in order to derive business
relevant information. While Monitor could be used for some IT
monitoring use cases, we need to focus on business level monitoring.
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How does WebSphere Business Monitor support BAM?

WebSphere Business Modeler

Can develop logical process models – Business Analyst view of a process

Define high level business measures – what needs to be measured

Not absolutely needed for Monitor

Monitor Toolkit installed into WebSphere Integration Developer v6.0.2

GUI Editor – Monitor Model Perspective in WebSphere Integration Developer

Allows for the development of custom events

Define the how measures are taken

Event key and correlation expression need to be defined

Can use simple event writer code to send custom events to Monitor model for
testing
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BAM and BPM – some of the competition

BAM focused

Celequest, Syndera, Systar

May also see term ‘operational intelligence’

BPM with some monitoring

HandySoft, Lombardi, IDS Scheer, Pegasystems

Vendors with BPM and BAM (varying levels of integration)

IBM, Oracle, Tibco

Also recognize that the primary “competition” are home grown, special
purpose reporting apps
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Agenda

Business Activity Monitoring

Monitor 6.0.2

Monitor 6.1 and beyond

Monitor Lab overview
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WebSphere Business Monitor at a glance
Monitor Process Performance

In-progress processes can be monitored, bottlenecks can be
eliminated

Track Key Performance Indicators and Aggregate Metrics
Respond to Situations

Detect anomalous situations in real-time…

out of threshold KPIs

individual process instances that need attention

Take corrective action before problems arise
Embed Business Intelligence

Analyze KPIs over time and other dimensions

Drill up and down, slice and dice business measures to identify
trends
Retail customer
:

99% reduction in shipping errors
47% reduction in shrinkage for
Inventory Management

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Logical Architecture for Monitoring
Monitor Server
Monitor Server
Action
Manager
Action
Manager
CEI
Datamart
Monitor
Replicate
database
Monitor Business using Dashboards
Events sent to
Monitor Server
WebSphere
Process Server
(or other CBE
sources)
WebSphere
Process Server
(or other CBE
sources)
Send events
3
3
Monitoring Model
executes
4
4
Generated
business situation
events
Business situation
events (from 2 & 5)
6
6
Take action
8
8
7
7
5
5
WID & Monitor
Development
Toolkit
WID & Monitor
Development
Toolkit
Deploy
Monitoring
Model
2
2
1
1
9
9
Modeler
(Optional)
Modeler
(Optional)
Monitoring statistics
imported to Modeler
10
10
Monitor
Dashboard
Server
Monitor
Dashboard
Server
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Enabling Events: CBE and CEI
What is a Common Base Event
(CBE)?
What is the Common Event
Infrastructure (CEI)?

CEI is IBM's implementation of a
consistent approach for the creation,
transmission, persistence and
distribution of a wide range of business,
system and network events, based on
common base events

An “Event” is anything interesting that
occurs from either a business or an IT
perspective. CBE is the event data
format IBM has proposed as a standard
to the Organization for the
Advancement of Structured Information
Standards (OASIS).
Event Bus

Catalog and Registry

Event

Access

Event
Distribution

Event

Data Store

TEC / SNMP
Events

Event
Emitter
Event
Source
Web Service
Event
Source

Pub/Sub


Event

Consumer

Event
Source
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Monitor Process Performance

Display KPIs in a variety of ways
View Key Performance Indicators (KPI’s)
calculated from live process data
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Respond to Situations

View alerts from active processes

Notifications sent for manual
response

Email

Pager

SMS messages

Invoke automated responses

A BPEL process

A Web Service
Detect situations and take action
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Embed Business Intelligence
Populate a data warehouse in near
real time
Analyze business metrics over
time to identify trends
Discover previously hidden
patterns using dimensional
analysis

Ability to graphically interact with
data - slice & dice, drill up &
down process data
Leverages DB2 Alphablox and
Cube View technology
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Create high productivity role based Dashboards
WebSphere Portal allows
flexible customization
Combine standard &
custom portlets to meet
any business need

Instances view

Process Diagram view

Report view

Dimensional view

KPI view

Gauge view

Alert view

Organizational view

Export Values view
Assemble dashboards
from different views
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Create high productivity role based Dashboards - Executive
Gauge Portlet
Dimensional Portlet
KPI Portlet
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Create high productivity role based Dashboards - Manager
Instances Portlet
KPI Portlet
Gauge Portlet
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Improve customer
Improve customer
service by responding
service by responding
quickly to critical
quickly to critical
conditions
conditions
Real time performance of
Real time performance of
vital business processes
vital business processes
at your fingertips
at your fingertips
Reduce costly rework
Reduce costly rework
& manual intervention
& manual intervention
by detecting out of
by detecting out of
threshold metrics
threshold metrics
Use trend & business
Use trend & business
intelligence information to be
intelligence information to be
proactive with new offerings or
proactive with new offerings or
modified processes
modified processes
Improve Compliance &
Improve Compliance &
Service Level tracking my
Service Level tracking my
monitoring in real time
monitoring in real time
Use real data in future
Use real data in future
models to increase
models to increase
accuracy and reduce risk
accuracy and reduce risk
Improve the alignment of
Improve the alignment of
Business & I / T - directly
Business & I / T - directly
comparing performance
comparing performance
against expectations
against expectations
WebSphere Business Monitor - Benefits
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Monitor 6.0.2 Updates

Monitor Model Lifecycle

Monitor Programming Model

BAM Authoring Environment

Support for Any Event Source

Improved KPIs

Unit Test Environment (UTE)

Installation

Administration

Versioning Support

Database Architecture

Scalability

Dashboards

Dashboard Creation SDK

Programmable SVG Diagram
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Monitor Model Lifecycle
Modeler
BME
WID
WPS
Monitor
Modeler
Business
Measure
Designer
WID
Monitor
Model
Editor
WPS
Monitor
Generate model
(OPTIONAL)
6.0.1
6.0.2
Monitor model is created in a new technical editor (Monitor Model Editor) that is loosely
coupled with the modeled process.
A starting Monitor Model can be created from Modeler BMV or WID and then extended
Business Measure Model is created in Modeler, tightly coupled with the modeled process.
Generate
Model
(OPTIONAL)
Events
Events
Generate
BPEL (OPTIONAL)
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1
2
3
4
5 Pieces |
4 scenarios
1
2
3
4
5
Business Analyst
Integration Developer
/ Developer
Developer
Developer
IT Administrator
/ Portal Administrator
Define business
metrics in Modeler
using the BMD
Author or import the
BPEL application
Create with
Monitor MME
Validate with UTE
Deploy with
Admin console /
Config Dashboard
pages in Portal
Define business
metrics in “English”
(e.g. PPT, MS
Word, …)
Define via
CBEs with Monitor
Toolkit
Specify what
to monitor
Produce events
for Monitor
consumption
Create
Monitoring
Model
Unit Test
Deploy and
Configure
Define business
metrics in Modeler
using the BMD
BAM for
BPEL w/
Modeler
BAM
for
BPEL
BAM for
the rest
of us
Genera
l BPM
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Monitor Programming Model

XML representation of the monitor model

XSD-based model validation

Support for notepad development

Shared interchange format between editor and monitor runtime,
what you see is what you get
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Monitor Programming Model Concepts
Event Display Name
Event Type
Inbound Event
Event Display Name
Event Type
Outbound Event
StopWatch Name
StopWatch
Metric name: type
Metric
Map name
Map

condition
!
Trigger
Monitoring
Context Name
Monitoring
Context (MC)
Counter Name
1 - 2 - 3
Counter
Event emitted
by monitor
Event received by
monitor
An MC instance is
created for each object
that is being observed
Takes inputs (e.g. events)
and updates an metric
Corresponds to a table
column that stores monitor
data
Specifies a trigger condition
in monitor
Specifies a timer that can be
started and stopped
Elapsed Duration & Working
Duration are 2 common
examples
Specifies a counter that can
be incremented,
decremented or reset to 0
Key
Name
Key
Identifies an event which
allows it to be sent to a
specific monitoring context
KPI name: type
KPI
Aggregated metric qualified
by time period and other
dimensions
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BAM Authoring Environment
Monitor Model Editor

GUI editor for Monitor Programming Model XMLs

Output is a deployable EAR

Delivered as a plug-in to WID
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Monitor Model Editor – Graphical Editor
Monitor Details
Model
Project Explorer
Monitoring Contexts,
Inbound and Outbound
Events, Metrics,
Stopwatches, Counters
and Triggers
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Monitor Model Editor – XML Editor
Name
.mm – XML file
XML representation
of an inbound event
created in the model
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Support for Any Event Source

Common Base Events (CBEs) emitted from any environment can be
monitored

WPS CBEs and CBEs from any source can be monitored together

Sample event emitters with source code included

DB2 CBE emitter

File CBE emitter

Best practices documentation

Can be found here:
http://www-
306.ibm.com/software/integration/wbimonitor/library/tutorials.html
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Unit Test Environment (UTE)

Developer test environment provided in
WID/MME tooling

Lightweight environment avoiding the
dashboard prereqs such as Portal,
AlphaBlox and CubeViews.

Streamlined deployment of a Monitor
Model from Monitor Model Editor

New Servlet/JSF based view of
data collected during event processing to
verify event processing and metrics

Geared towards low level development.
Other options exist
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Installation
6.0.2 Highlights

True SINGLE box install via
Launchpad !!

Can choose to install on existing
pre-reqs (e.g., Process Server) or
have the Launchpad install the
pre-reqs

Can select from Basic and
Advanced modes depending on
stage of use ie. prototyping - Basic
vs. production - Advanced

Reduced Portal footprint

Special installer for Business
Monitor Development Toolkit –
installs on top of WebSphere
Integration Developer 6.0.2
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Administration

Setup Wizard guides customer
through process of deploying and
undeploying a Monitor Model

Also provides non-GUI interface to
administration

JMX mBean operations exposed
(enables scripting)
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Versioning Support

Support for change management

For example, if the customer wants to add a new metric and wanted to
have new monitoring contexts use the new metric

Ability to run old version and new version in parallel

Inflight instances continue using old version;
new instances use the new version

Update the model with a later timestamp, export ear, and install using
a new application name
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Database Architecture

Two databases

Monitor database is used by the Monitor Server to gather business
data

Datamart database is used by the Dashboard Server to display
information to user

Data is replicated from Monitor to Datamart to prevent database
locks

Table and column names in plain text
Datamart
Datamart
Monitor
Monitor
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Scalability

Enables separate Monitor Models to run independently

Each Monitor Model is a separate J2EE application

Each Monitor Model receives events from separate JMS queues

Isolates Monitor Models from problems occurring in other Monitor
Models

Support for WebSphere Network Deployment (ND)

Monitor servers can be federated into a ND cell to support failover

Will not improve throughput since only one Monitor server is running at a time

Enables finer-grained administration model
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Dashboards
6.0.2 Highlights

Better use of whitespace

New theme with more
attractive color palette

Enhanced click to action

Process Diagrams portlet:
can display custom SVG
diagrams annotated with
metrics and KPIs

Streamlined configuration
and edit modes for easier
customization
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Dashboards - Gauges

Ranges can be personalized

Range coloring can be personalized for each gauge

KPIs from different models can be combined in same portlet
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Dashboards – KPIs

KPIs don’t have to wait until the process is completed to update!

KPIs can be qualified based on time periods and other dimensions

KPI values match values in dimension and report views, possible to drill-
down and analyze KPIs dimensionally

KPI targets and ranges can be updated at runtime based on changing
business conditions
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Dashboard – KPIs

KPI ranges can be personalized in dashboards based on user
preferences

KPIs from different models can be combined in the same portlet
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Dashboard Creation SDK

Enables customer / business partner to develop custom dashboard
portlets

Exposes datamart via Cube Views and Alphablox APIs

Enables integration with other reporting products

Samples with source code available on the web
http://www-306.ibm.com/software/integration/wbimonitor/library/tutorials.html
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Programmable SVG Diagram

Separates Logical and Physical process models

Allows Business Analyst to build and view processes in terms they feel comfortable
with

Allows developers to build physical processes without constraints

Event based processing allows this loose coupling

Any SVG diagram from any SVG editor will work

Modeler exports SVG diagrams

Two diagrams per model – KPI Context & Monitoring Context.
See next two slides for more clarification
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KPI Context Example – think aggregation
Notice the text and counts
above each of the tasks in
this process
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Monitoring Context diagram – think instance
The current task is highlighted in blue
Can also have KPIs in MC diagram
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Summary

Explained Business Activity Monitoring (BAM)

Described how WebSphere Business Monitor supports a BAM
solution

Highlighted the benefits of Monitor

Detailed many of Monitor’s features
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Agenda

Business Activity Monitoring

Monitor 6.0.2

Monitor 6.1 and beyond

Monitor Lab overview
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WebSphere Business Monitor Roadmap
Monitor 6.0
English
Q1 06
Monitor 7.0

2H 08
Monitor 6.1
2H 07
Monitor
6.0.1- NLV

Q2 06
Monitor 6.0.2
December 06
Denotes Major release
Denotes Minor release
Fix pack and Feature pack delivery ongoing
Limited Beta
(November)
Monitor
6.0.2.1- NLV

Q1 07
IBM Confidential
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IBM Confidential
What’s on the way for Monitor?

MQ Workflow Emitter

Planned to be included in an MQ Workflow feature pack

No announcement for EOL for MQ Workflow

Oracle support

NOT in any plan at the moment but is on the radar screen

Replication/Cubes seem to be the culprit

What you can say – “IBM is working to optimize Monitor the database
structure for performance and flexibility. Once the development team
is comfortable with a structure that could work with other databases
would they work to implement it with other vendors.”

Static database schema

Currently have dynamic database schema

And much more…..
IBM Confidential
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Agenda

Business Activity Monitoring

Monitor 6.0.2

Monitor 6.1 and beyond

Monitor Lab overview
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Monitor Lab Overview

Create Monitor Model from BPEL process in the Monitor Toolkit

Deploy that Monitor Model to Monitor Server

Create another Monitor Model, this time from scratch, to monitor
events coming from a non-BPEL source

Create dashboards to view data from both the BPEL process and
the anonymous source
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Thank You
Merci
Grazie
Gracias
Obrigado
Danke
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Backup
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Integrated
Integrated
Admin Console
Admin Console
(and M-Beans)
(and M-Beans)
WebSphere Business Monitor V6.0.2 Runtime Architecture
WPS 6.0.2
WPS 6.0.2
(WAS ND 6.0.2)
(WAS ND 6.0.2)
LDAP
LDAP
Observation
Observation
Manager
Manager
Information
Information
Manager
Manager
Events
Datamart
Datamart
Monitor Server
Action
Action
Manager
Manager
Common Event Infrastructure
Common Event Infrastructure
Common Event Infrastructure
Common Event Infrastructure
Monitor
Monitor
Dashboards
Dashboards
(Portal,
(Portal,
DB2 AlphaBlox,
DB2 AlphaBlox,
DB2 CubeViews)
DB2 CubeViews)
Event Sources
Event Sources
Event Sources
Event Sources
Repository /
Repository /
State
State
DB2 8.2
DB2 8.2
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UTE Web
UTE Web
User Interface
User Interface
WebSphere Business Monitor V6.0.2 Buildtime Architecture
Eclipse based tooling
Monitor Model Editor
Monitor Model Editor
WPS 6.0.2
WPS 6.0.2
(WAS 6.0.2)
(WAS 6.0.2)
Repository /
Repository /
State
State
DB2 8.2
DB2 8.2
Observation
Observation
Manager
Manager
Information
Information
Manager
Manager
Business Measures
Model (XML)
Event
definitions
(XML)
Unit Test Environment
Unit Test Environment
WebSphere Business Modeler (optional)
WebSphere Business Modeler (optional)
WebSphere Integration Developer
WebSphere Integration Developer
Event Sources
Event Sources
Event Sources
Event Sources
Event Sources
Event Sources
Event Sources
Event Sources
Monitor Server
Integrated
Integrated
Admin Console
Admin Console
(and M-Beans)
(and M-Beans)
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Monitor Server 6.0.2 Architecture
1.
Event Source (BPEL or non-BPEL) send a CBE event to CEI
2.
CEI receives the CBE
3.
CEI routes events to the appropriate Monitor Model (MM) EARs
4.
MM process the events – e.g. business logic to calculate a metric
5.
MM writes to State Tables
CEI (Filter and Route CBE)
BPEL1
BPEL2
EventSources1
EventSources2
2
1
3
5
MM1-EAR
MM3-EAR
MM4-EAR
CBE
CBE
CBE
CBE
Monitor
4
Monitor architecture is agnostic to which runtime the events are coming from
MM2-EAR
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Dashboards

These portlets are JSR-168 compliant

Alert View

Diagram View

Gauge View

Instances View

KPI View

These portlets are not JSR-168 compliant - yet

Dimensional

Export Values

Organization

Report