Areas of improvement highlighted through the Peer Challenge

testyechinoidManagement

Nov 18, 2013 (4 years and 1 month ago)

78 views

Page
1


A
reas of improvement highlighted through the
Peer Challenge

Actions proposed by the Peer Challenge Team

CMT

r
esponse

1.

Review and re
-
assess the projects to ensure a clearly prioritised and
sequenced programme of activity to deliver the Council Plan, OIP
and
Reducing Spend Programme


Reducing Spend Programme, Admin Review and OIP
will
be consolidated
into a single Improvement
Plan to
support the delivery of the Council Plan.

2.

Implement a new financial management system

A project to replace the financial management system
was

initiated prior to the Peer Challenge.

3.

Link your capital strategy with assets and expedite the planning
process to realise proposals and resources

A capital and asset management strategy has been
produced jointly by the property, finance, housing and
planning teams. An asset management group chaired by
the corporate director will ensure delivery through the
planning process including the LDNP where appropriate.

4.

Develop and strengthen approach to p
artnership working to help deliver
priorities. Consider doing this through development of a relationship
management framework, facilitated activity days, business breakfasts.

The requirement for stronger partnership arrangements
was responded to through t
he appointment of the Key
Partnerships officer earlier this year. A commitment to
working in partnership has
since
been demonstrated
through the partner workshops to develop the poverty
strategy.

5.

Consider the visibility and profile of the council through

signage and
branding

The
Council Plan campaign
was launched just prior to the
Peer Challenge to raise the profile of the Council.

6.

Consider sponsorship opportunities as a means of
income generation

This
will be considered as part of a

larger income
generation strategy.

7.

Link management development and delivery of projects

Management capacity has been
enhanced

through the
Leadership and Management programme and will be
developed

further
through the new competency
framework.

8.

Communicate

progress and achievements as well as next steps

This is an area for improvement and the Employee
Engagement Group

will be asked for suggestions
.

9.

Would IIP help implementation of OIP

The Council already has IIP.

Page
2


10.

Celebrate success and recognise achievemen
ts

This is an area for improvement and the Employee
Engagement Group will be asked for suggestions.

11.

Continue to learn from other places. Many councils are doing what you
are looking to do

The Council’s request for a Peer Challenge demonstrates
its desire
to learn from elsewhere.
Managers will be
reminded of available sources of best practice
.

12.

Further strengthen working relationships with contractors and
knowledge of contracts e.g. invite them to staff briefings. Consider
other external speakers too.

Contracts are currently being reviewed and improved
contract management arrangements will be in place.

13.

Introduce measures that can help test the customer experience, e.g.
mystery shopping, online focus groups, etc.

This will be considered as part of the C
ustomer Access
Strategy that is being reviewed.