CORPORATE OVERVIEW - the ServiceNow Community

tansygoobertownInternet and Web Development

Dec 8, 2013 (3 years and 8 months ago)

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-
now.com

Content
Management
System

CMS


Mark O’Donnell Jeff
Mondick



Developer / Designer GE Design Master

© 2011
ServiceNow

All
Rights Reserved

OUR

DEVELOPMENT INSPIRATION

IS

THE CUSTOMER


Development Focused on Making the Application Easier


Translation Improvements


Better Variety of OOB Templates


Better Documentation Examples and Wiki Based Tutorials



Global Search


Easily Configurable


Leverage Search Groups


Set Property and Choose Block



Content Types Expanded


DEFAULT Content Type Generic Definition for Tables in the System


Specific Incident, Knowledge, Service Catalog Content Types Defined




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ServiceNow

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2

OUR

INSPIRATION

IS

THE CUSTOMER



Portals Created by Customers are Our Primary Inspiration


Cern


BYU


Stanford


Google


General Electric (Insights from Jeff
Mondick
)




Who is Considering CMS Here?







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ServiceNow

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3

ServiceNow

Corporate Website

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4



BYU

Office of IT

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ServiceNow

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5



Orange

Business Services Portal

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ServiceNow

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6



CERN

Service Portal

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ServiceNow

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7



Industry:

Healthcare


Profile:

Comprised of 17 hospitals
and 23 health and surgery centers
that service half of the state of
Ohio. Fortune Magazine as one of
the 100 best companies to work
for in 2007 and 2008

OUR INSPIRATION

IS GENERAL ELECTRIC


Introducing Jeff
Mondick
, from GE




GE Content Management Portal Effort



Recently Went from Testing to Production




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ServiceNow

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8

GE

Global Infrastructure Service Portal

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ServiceNow

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9



GE

ONEGE Helpdesk Portal

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-
now.com All Rights Reserved

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now.com |
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OUR INSPIRATION

IS THE CUSTOMER


Two portals


1 for IT (exact replica of existing), 1 for end users


Both take full advantage of ServiceNow features

°
Global search, My tickets, chat integration, etc.

°
Multiple languages, multiple GE business segments



How we did it


1 non
-
technical design resource, 1 technical development resource


Process

°
Lay out a
strawman

design

°
Ask our users


again, and again, and again

°
4 months from design to final product




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ServiceNow

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-
now.com |

11

KEEP

IN TOUCH



Your Ideas are the Blueprints for Future CMS Sites


Mark O’Donnell


mark.odonnell@service
-
now.com


Twitter: @
marktodonnell



Jeff
Mondick



Jeff.mondick@ge.com


Wiki.service
-
now.com




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ServiceNow

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-
now.com |

12