Combined CAUDIT/CAUL/ACODE e-

tansygoobertownInternet and Web Development

Dec 8, 2013 (3 years and 10 months ago)

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Combined CAUDIT/CAUL/ACODE e
-

Literacy Workshop


5
-
May
-
03, Adelaide



"e
-
Literacy
-

It's Time to Place a Peg in
the Ground!“



Workshop title:



Experience developing an IT literacy needs
matrix


what can we learn from this?



Christine Walker, IT Training Manager,


Monash University




christine.walker@its.monash.edu.au

IT Skills Matrix
-

lessons learned
:


Career Development and Performance Management
are the drivers to success


Collaborative approach is necessary
-





>
Human Resources staff




>

training staff
-

all faculties




>

IT professionals


technical skills requirements




>

Library/Information Literacy professionals




>

Course advisers




>

IT Help Desks


Blended approach to cater for all skills levels and
learning needs

Critical Success Factors



Skills Matrix as a training initiative is aligned to
University IT Strategic Plan


Ensure corporate governance and support
University
-
wide


IT Training Steering Committee and


Skills Matrix Working Party representative of key
stake holders


Collaborate and consult, review often


Staged implementation plan


Define Scope


Assumption: all staff, regardless of their
position, depend on IT services to some extent
as part of their employment.


IT Skills Matrix Stage 1:


Identifies core skills categories which are
relevant to ALL staff

“… to work effectively and efficiently within the
Monash environment…”


>

Generic not role specific


Consider range of variables throughout
Faculties for staff roles and responsibilities


> Target Lowest Common Denominator



Scope continued…


Skills Matrix has a role in Staff Development
and HR Induction programs


supports application and recruiting process for
new staff


charts individual learning pathways at staff
performance review


benchmarks basic IT skills requirements


Aims to raise individual confidence, increase
productively levels, support career
development


Three core categories identified


1.

General Computing
-

using a computer,
managing files, printing documents

2.

Communications
-

use of my. monash portal,
email, calendar, voicemail services and the
Internet

3.
Document management
-

basic word
processing, simple spreadsheets, presentations
-

prioritized as Level 1,2 and 3

Training Needs Analysis


What do I need to learn?


Self paced,
online
Pre test and Assessment tool

multiple choice quizzes, not compulsory


How do I want to learn?


Wide range of training resources accommodate
different learning styles, budget, location:



Online self paced interactive tutorials



Full text online manauls



Face to face instructor led sessions



Reference manuals


online and print



Recommended reading


Library catalogue

references, videos, bookshop titles


Skills Matrix
-

Three step process


Step 1: check the Core Categories definition of skills
to work efficiently within the Monash environment
and relative to your role.

Step 2: assess your current IT skills using the Pre
test and Assessment online tool consisting of
multiple
-
choice quizzes

Step 3: plan your individual training program,
selecting from the range of Training Resources
provided.

Collaborate with your manager at
Performance Appraisal for individual career
development


Positioning


The IT Skills Matrix as a Training and Career
Development Resource


>

must be strategically positioned


>

readily accessible


>

part of Staff Induction programme


>integrated with LMS training, Library Information
Literacy programmes


>

24 x 7 access via my.monash portal Training
Channel, links to strategic locations


Promote for high degree of dependancy


Dynamic resource


regularly updated, not static

Stage 2: Role specific skills matrix







Library
-

Information Literacy programme



Finance
-

SAP for assets management,

accounts payable



Student Administration
-

Syllabus Plus, Callista
systems



Content Management System
-

applies to Web
authors, editors / approvers



Learning Management System
-

Web Ct
workshops for academics and administrators.


Web Ct User Group, links to Computer skills training


Stage 3: Technical skills matrix



Network, Desktop Support, Help Desk,
Customer Service staff



incorporates Core Categories


e.g.
Communications skills


supports Standard Operating Environment


links to external vendor programmes


preferred suppliers


Stage 4: Student specific skills matrix


Enhances the academic experience


Promoted at enrolment


Resources cd rom


Course advisers, lecturers encourage basic
computing skills


Undergraduates, Mature Age students



3 Core Skills Categories apply


Free training resources
-

Monash Learningfast
TeachMe links to individual tasks


online manuals in pdf,


ICDL Pilot Programme currently underway


Recommended reading, Bookshop titles

Time to implement !!!

Let’s start by telling each other what we are
doing to develop IT Literacy standards.