2003 GFOA Presentation on e-Gov - City of Roanoke

tansygoobertownInternet and Web Development

Dec 8, 2013 (3 years and 8 months ago)

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e
-
Government Transformation

The City of Roanoke Story

City of Roanoke: Who are we?


Independent city: population
94,911


Metropolitan Area population:
235,932


Family Median Income:


$26,948


Cost of Living Index:

89.5



5
-
time All
-
American City


Top Digital City Award in 2001 & 2002

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Goals of e
-
Government


Provide better service to citizens & employees


Lower cost of service by becoming a more
efficient and flexible government


Improve constituent participation


Promote a digital society, economic development
& the Roanoke region


“City Hall Without the Walls”

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Our Journey…

1997
-

2000


2001
-

2003

2004…



College Intern


WebMaster


$25/month lease space on server


Information pages (HTML)


E
-
Mail, basic forms


ci.roanoke.va.us


Guest Book


Strategic Planning for e
-
Gov


E
-
Architecture established


New design & name: Roanokegov.com


Intranet
: Phone directory, Policies,Team
rooms, calendars, Workflow, etc.,


Internet
: Jobs, Calendars, News,

Geographical Information System (GIS),

Requests for services…


1
st

Web Developer hired


Content Management System


Imaging on Web


Employee Self
-
service Portal


Web integration w/ internal business systems


Wireless/Mobile computing (PDA/cellphone)


2
nd

Web Developer hired

Untangling e
-
government

Develop a Vision

Gain Organizational
Support

Conduct Organizational
Strategic Planning


Build e
-
Architecture

Market Services:
(internal & external)

Solicit Feedback

Roanokegov.com


Real
-
time job list


Online application


Save, modify, submit


Check status


Internal workflow


Online Ranking,
referrals & hiring!

Job Application System

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Online Payment Center

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Pay almost any
city bill with a
major credit card



Some database
lookups in place



E
-
checks coming
soon


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .


Free


E
-
mail or text
pager/phone


Get only what

you want

MyRoanoke


constituent notification

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Geographical Information System (GIS)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Permit & Inspection Center


Search permits


View Inspection
results


Links directly to
GIS


Request
Inspections


Forms

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Athletics


Sports


Teams


Schedules


Standings


Facilities


Sign
-
up Info


Bylaws


News

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Police Accident Reports


Sign up for
account & PIN


$10/report


View billing
details on
-
line


Imaging


PDF format


No more
copying!

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

City Clerk On
-
line


Agendas

since 1988



City Code



Measures

since 1955



Minutes

since 1874

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

eCouncil…
”Best of Breed Award 2003”


Paperless


MS Word
documents


Review, edit &
approve


Workflow

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

eCouncil cont.,


History & audit trail


Document Imaging


available on web


Agendas distributed
on CD


Council laptops

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Employee Self Service Intranet Portal

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

City Council WebCasting


Live and archived
meetings



Free hosting by local
ISP



Equipment: Video
capture card and
modest PC

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Content Management System


One License


PageMasters


Easy to re
-
design!


Workflow


Multiple Web Sites


RoanokeGov.com


Intranet Site


Kiosk


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Content Management System

Input Form

Output Form


. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Lessons Learned…


Charging convenience fees gets in the way


minimize if you can.


Content Management
-

tremendous success


PageMasters, Content Manager, Web Team


Don’t just “webify” a service… take advantage & make it better!!


Help internal staff be productive:


Imaging, Workflow, employee self
-
service portal


Integrate “related” systems together using a web browser


Self
-
service functionality takes careful planning


use TEAMS and
contact citizens who will be using the service


Marketing is often forgotten… use the media, PIO


Mobile technology is changing the workplace…

Thanks!!

Visit the City of Roanoke at
www.roanokegov.com