Web Support Task 16
Operate system diagnostics
What is BIOS?
The Basic Input
Output System (BIOS) is an essential set of routines in a PC, which is stored on a
chip on the
. It acts as an intermediary between a computer's hardware and its operating
system. Without the BIOS, the PC's operating system would have no way to communicate with, or take
control of, the hardware.
In other words,
By how much could incorrect BIOS slow a PC?
the BIOS is
a crucial component of any computer. If its options are set incorrectly,
the BIOS could slow your computer down by as much as 40%. Unfortunately, as new
processors and motherboard chipsets are released, BIOS options continue to get even
more confusing. As
a result, many seasoned technicians are still baffled by the jargon
laced and confusing options available in a modern computer's BIOS setup program.
Give an example of a BIOS update procedure
Step 1: Identify your current BIOS version
Step 2: Check
your PC/motherboard manufacturer's Website for BIOS updates.
Step 3: Read the included documentation
Step 4: Update your BIO
Explain and give an example of:
The computer hard drive that stores all your data has moving parts, and in
time your hard drive will wear out
and fail. It's just a matter of when. You need to keep a copy of all your important data somewhere else.
Apart from hard drive failure, there are many other likely scenarios that may result in the loss of your valuable
files like power failures and spikes, or system and file corruption due to viruses, worms, or other malicious
You need to store a copy of all your important files in a
different location to where your computer is situated. It's
not a great deal of use having the copy of your files on your
external hard drive which is constantly plugged into your
computer. A thief won't leave your additional drive for you
to recover your lost files, a fire or flood won't distinguish
between your c
omputer and your external drive. At the very
least, keep your copy in a different location in your home. If
possible, keep your backup copy in an entirely different
Some choose to backup their data onto remote servers via
File Transfer Protocol (
FTP) or by other means. Others use
the services of off
site backup over the Internet. Be mindful
however that your data is your responsibility. The moment
you transfer that data to a third party to keep safe, new
risks involving the potential compromise of
availability and security arise.
The Ultimate Backup
Step by Step: Configuring a Printer in Windows 7
Start, Devices and Printers
In the window that pops up, click the
Add a Printer
button on the toolbar near the
In the next window, select how you will connect to your printer. If you are trying to
connect your printer directly to your PC with a cord, click
a local printer
. If you are
trying to connect your printer wirelessly (over a network or over Bluetooth) or you wish to
connect to a
to your network
Add a network, wireless or Bluetooth
For Local Printers
Be sure that
Use an existing port
is selected, and click
Choose your printer manufacturer from the left list, followed by the model in the
right list, and then click
. You may need to click the
button to have
Windows search an expanded list. Or, if you have the disk that was packaged with you
Windows will lead you through some additional steps to complete the installation.
For Network and Wireless Printers
Windows will attempt to locate your printer.
Select your printer from the list and click
. Follow the additional prompts to
complete the installation.
If your printer is not set as the default printer and you want it to be, click
Devices and Printers
click the printer you wish to make the default, and select
from the context menu. You can also delete the printer by clicking
from this context menu.
diagnostic software and hardware
Windows isn't just for hard
core geeks or just for novices. Being the most popular
system on the planet, Microsoft must design it to fit the widest possible
range of users. Even its "techy" parts, like the Task Manager, sometimes need to be
toned down for general consumption. But what if Windows were aimed only at the most
technical of u
sers? Process Explorer is the Task Manager that could have been.
Process Explorer offers a wealth of information about every process running on your
computer.Process Explorer can do all kinds of tricks that Task Manager just can't do.
Case in point: Fire
up Task Manager right now (hit Ctrl
Esc), and click "Show
processes from all users." You will doubtlessly see a bunch of processes called
"svchost.exe," all helpfully labelled "Host Process for Windows Services." Great, but
what are those services? W
ith Process Explorer, you can find out just by mousing over
the process name.
This may sound like an obscure technical detail (and it is, a little bit), but it can also be
very useful. For example, on my system there's a single svchost.exe process taking
over 250MB of RAM
a sizable chunk by any measure. Thanks to Process Explorer, I no
longer have to wonder what all that memory is used for: I know exactly what services
hide under that process, and can disable them if I want to.
Another very neat Proce
ss Explorer capability: graphing GPU usage. Task Manager's
Performance tab lets you see CPU and RAM usage only, but if you have a discrete
graphics card, you have at least one more powerful (if dedicated) processor. Monitoring
the GPU is useful not only fo
r benchmarking games, but also for keeping an eye on
applications such as Bitcoin or BOINC that use the GPU for general
calculations. You can also see how much of the GPU's dedicated memory is used.
When going over the list of currently running pr
ocesses, unfamiliar names will
doubtlessly pop up. For example, do you know what csrss.exe is? I can guarantee this
process is running on your system right now, under the nebulous description "Client
Server Runtime Process." With Process Explorer, you just
need to click the process and
M, and Process Explorer will instantly search Google for that process name.
It's a very handy way to find out what's what in that long list.
Here's another classic Windows annoyance: You're trying to delete or
overwrite a file,
but Windows insists the file is in use. Process Explorer lets you see exactly what files
are used by every process in your system, and also search for a file or DLL. In other
words, you can track down the process that is using that file a
nd kill it if you want to.
Process Explorer looks a bit intimidating at first, and it's an acquired taste. You can
start off by using it just like Task Manager and gradually grow into its unique
capabilities. It even has an option called "Replace Task Man
ager." Once you use Process
Explorer regularly, you may well use that option. Highly recommended.
Computer hardware maintenance involves taking care of the computer's physical
components, such as its keyboard, hard dri
ve and internal CD or DVD drives. Cleaning
the computer, keeping its fans free from dust, and defragmenting its hard drives
regularly are all parts of a computer hardware maintenance program.
These are used in order to protect the company’s information from being access by
unauthorised people. Generally used procedures are passwords to access computers
and RSA tokens.
Explain the diagnostic utility
ASTRA32 or Belarc Advisor
or Fresh Diagnose
Advanced System Information Tool
is an ideal solution for providing comprehensive
information about the configuration of your system. Not only does ASTRA32 provide a detailed
analysis of your system it also offers diagnostics and comes with so
me powerful unique features such
quick HDD Health Status
Advanced System Information Tool
Download and run ASTRA32
or Belarc Advisor
or similar portable
on a PC
put a ScreenShot of the Summary:
Download ASTRA32 portable from:
What is HirensBootCD?
(also known as HBCD) is a bootable software CD containing a number
of diagnostic programs such as partitioning agents, system performance benchmarks,
disk cloning and imaging tools, data recovery tools, MBR tools, BIOS tools, and many
others for fixing va
rious computer problems. Many people consider HBCD an invaluable
tool for use in troubleshooting and recovery of computers; however, due to a
questionable past, it has received little press.
Give an independent
of HirensBootCD as a diagnostic utility.
This program looks very useful. There are a large number of different diagnostic tools
covering a range of areas, like systems analysis and virus
Give a Screenshot of a Hirens Analysis:
Scan a system for viruses using a simple AV utility
You are to provide technical support to live music
theatre performing troupe which
to go on tour to remote Indigenous community schools. The group will record
performance audio as mp3 and video as mp4 and host these on a web page for download
e.g. a wiki
What are some of the technical risks with this project?
The technology will
need to be portable and able to withstand the rigors of travel in
remote areas. Battery time is also a risk as we are in remote areas and electricity may
not always be available.
Advise the hardware you would use for this project:
Audio Recorder iRiver
Laptop and robust
Robust mp4 video
sine wave inverter
Advise the software you would use for this project:
Advise the diagnostics you would use for this project: