What's the Value of WSRR

sweetleafapartInternet and Web Development

Aug 7, 2012 (5 years and 3 months ago)

454 views

Real
-
time KPIs

with

WebSphere Dynamic Process Edition

matt.turnbull@uk.ibm.com

WebSphere Technical Sales


SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

2

Agenda


What are KPIs?


Business Process Management & KPIs


Brief Demo

SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

3

What are Key Performance Indicators (KPIs)?


Vary depending on the type of business and the goals



“What do the stakeholders want to know?”



Quantifiable measurements that reflect the critical success factors
of an organization



Used to measure progress toward the organizational goals



Used to measure real
-
time performance against targets



Require a defined process


SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

4

Composite Business Applications


Orchestrate
processes across
people, content
applications and
systems

Process Execution

Design and
simulate
business
processes

Modeling &
Simulation

Collaborate across
enterprise value
chain and improve
productivity

Collaboration

Accelerate delivery
of BPM deployment
by using Services,
and pre
-
built Assets

Expertise and
Accelerators

Track performance,
processes and
operational activity
using key
performance
indicators

Business Activity
Monitoring

Business Process Management

SOA

IBM’s Software Strategy for BPM

Delivering Advanced BPM Software enabled by SOA…and Deep Process Expertise

Service Management


Enterprise Architecture


SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

5

What can Business Process Management give me?

DWP System A


Update COA


DWP System B


Update COA

Supply Chain Logistics


Reduce personnel

associated with manual

interventions by
85%


More effectively prioritise work and manage
available skill sets to resolve unique, more
complex work problems. Improve
compliance & reduce penalties by
75%


Retail





Reduced order lead time

from
2.5 days

to
4.5 hours
.

Reduced order error rate from
9%

to
1%

and achieved
ROI in 9 months
.



SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

6

Composite Business Applications


Orchestrate
processes across
people, content
applications and
systems

Process Execution

Design and
simulate
business
processes

Modeling &
Simulation

Collaborate across
enterprise value
chain and improve
productivity

Collaboration

Accelerate delivery
of BPM deployment
by using Services,
and pre
-
built Assets

Expertise and
Accelerators

Track performance,
processes and
operational activity
using key
performance
indicators

Business Activity
Monitoring

Business Process Management

SOA

IBM’s Software Strategy for BPM

Delivering Advanced BPM Software enabled by SOA…and Deep Process Expertise

Service Management


Enterprise Architecture


SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

7

BPMN Notation with

Human Task support

Drag and
drop steps
from the
palette…

Wire steps
together &
make
decisions

Call real back
end services

Model Business Processes

SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

8

Increase ROI by Simulating “What If” Scenarios

Identify High Impact Process Changes Prior to Implementation


Predict your business operation
outcomes by running "what if" scenarios



Calculate greatest ROI and build your
business case for projects



Generate comprehensive information
around cost, time, and resource savings



Optimize by looking at bottlenecks and
workload imbalances before moving any
changes into production



Robust analytics for resource handling
across processes

SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

9

Business Rule Modeling


Business users can define
the actions to take place
under varying business
situations



Create templates for
commonly used rule
structures



Note parameters for use in
rule definition


Part, vehicle, location, urgency



Rules can be deployed to
WebSphere Process
Server as
-
is and
managed/modified at
runtime as conditions
warrant

9

Execute

Document

Redesign

WPS

SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

10

Define KPIs & Business Measures


Identify KPIs that are
critical to your business

Visualize KPIs on the end
user’s dashboard

SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

11

Composite Business Applications


Orchestrate
processes across
people, content
applications and
systems

Process Execution

Design and
simulate
business
processes

Modeling &
Simulation

Collaborate across
enterprise value
chain and improve
productivity

Collaboration

Accelerate delivery
of BPM deployment
by using Services,
and pre
-
built Assets

Expertise and
Accelerators

Track performance,
processes and
operational activity
using key
performance
indicators

Business Activity
Monitoring

Business Process Management

SOA

IBM’s Software Strategy for BPM

Delivering Advanced BPM Software enabled by SOA…and Deep Process Expertise

Service Management


Enterprise Architecture


SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

12

Execute the Modelled Process

WebSphere Process

Server

SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

13

Manage Running Process Instances

WebSphere Process

Server

Create and manage
human steps

Make automated
decisions

Use

business rules

Run automated
tasks

SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

14

Integration of manual steps into the process

SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

15

Composite Business Applications


Orchestrate
processes across
people, content
applications and
systems

Process Execution

Design and
simulate
business
processes

Modeling &
Simulation

Collaborate across
enterprise value
chain and improve
productivity

Collaboration

Accelerate delivery
of BPM deployment
by using Services,
and pre
-
built Assets

Expertise and
Accelerators

Track performance,
processes and
operational activity
using key
performance
indicators

Business Activity
Monitoring

Business Process Management

SOA

IBM’s Software Strategy for BPM

Delivering Advanced BPM Software enabled by SOA…and Deep Process Expertise

Service Management


Enterprise Architecture


SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

16

Business Alerts

Notification of situations

that require response

External Information

Information affecting

business performance

Process Metrics & KPIs

Key Performance Indicators

for business units

Reports & Analyses

Understanding trends by
combining real
-
time performance
and historical information

Monitor and React to Running Process Instances

Real Time Visibility empowers the business to react fast

SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

17

17

17

Powerful analytics enable you to proactively manage
processes and anticipate problems

before they occur

KPI/KAI Library and Leading
-
Edge BAM Analytics
in WebSphere Business Monitor


Predict “future” value of
KPIs, KAIs, receive alerts



Track reliability through
measures based on
standard deviation



KPI & KAI Library help
users define business
measures quickly

SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

18

End Users Get Process Information Wherever They Need It

Manage Processes in Multiple Environments

BAM on Mobile
Devices such as
Blackberry
smartphones

BAM on the desktop
through Google
Gadgets

BAM in Excel on the
Desktop or use
within the Web
Dashboard

SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

19


Respond faster to anomalous
situations and exceptions


Enhance process improvement
efforts


Improve customer service and
responsiveness


Effectively manage staff
productivity


Strengthen resource planning

Source: Gartner Magic Quadrant for Business Process
Management Suite, December 2007

“Pressures for information
transparency, operational
accountability and
compliance make it critical for
managers to monitor
transactions by
understanding operational
processes and being able to
see work in progress to adjust
as appropriate.”



Gartner

Real Business Benefits with Process Monitoring

Understand and Manage Processes with Increased Visibility

SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

20

We can Monitor more than just WebSphere…

Monitor DB

WebSphere
Business Monitor

WebSphere Process Server

MQ Workflow

Send Events

Stores data

Database

Oracle/SAP

Send Events

Display business information

Legacy Application

MQ Application

Retrieves data

SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

21

Composite Business Applications


Orchestrate
processes across
people, content
applications and
systems

Process Execution

Design and
simulate
business
processes

Modeling &
Simulation

Collaborate across
enterprise value
chain and improve
productivity

Collaboration

Accelerate delivery
of BPM deployment
by using Services,
and pre
-
built Assets

Expertise and
Accelerators

Track performance,
processes and
operational activity
using key
performance
indicators

Business Activity
Monitoring

Business Process Management

SOA

IBM’s Software Strategy for BPM

Delivering Advanced BPM Software enabled by SOA…and Deep Process Expertise

Service Management


Enterprise Architecture


SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

22


A unifying front end for
WebSphere Dynamic
Processing Edition


User friendly, web browser
based


For use by Business & IT


Not a separate product

How do we present all this information to the user?

SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

23

Widgets

23


Widgets are just out of
box views


Multiple product views in
one dashboard


Non technical people can
build their own
dashboards

Monitor

Process Server

Process Server

Process Server

Pub Server

Misc. Tools

Google Tools

SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

24

SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

25

Sample Dashboards

Diagram

Instances

Alerts

KPIs

SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

26

Sample Dashboards

My Tasks

Available
Tasks

Task

Information

Human Workflow

Diagram

Different
Theme

SOA & BPM with WebSphere Dynamic Process Edition

IBM 2009

27


Thank You

& Questions?

Merci

Grazie

Gracias

Obrigado

Danke

Japanese

French

Russian

German

Italian

Spanish

Brazilian Portuguese

Arabic

Traditional Chinese

Simplified Chinese

Thai

Any more, please feel free to drop me an
email :

matt.turnbull@uk.ibm.com