GoPro Is a document process and customer relationship management solution

sweetleafapartInternet and Web Development

Aug 7, 2012 (5 years and 9 days ago)

572 views


The company


Software company


ISV, founded in 1993


Operations in Iceland, UK, Estonia, Denmark, Germany and Bulgaria


Extensive partner network in Europe


Cooperation with IBM since 1996


10 times nominated or received Beacon Award


Validated for IBM Government Framework


The GoPro solution


Is a document
-
, process
-

and customer relationship management solution


All in one
-

out of the box solution


16 years of experience in developing solutions for the public and private sector


The Market


70 % central / local government


30 % GB and growing


500 companies/organizations in over 15 countries use GoPro today


Big market share in Scandinavia


Very successful key projects in the UK



GoPro Partner Network

Technology Stack

Market
Segments

Enterprise

SMB

&

Departmental

Mid market

Users No.

2000

1.000

50

Lotus Domino

IBM WPS

Lotus Notes

IBM
FileNet P8

IBM DB2

IBM WPS

Firm Technology with Roots in Lotus Notes

Lotus Forms, Lotus
Quickr

InfoSphere

MDM,
Ilog

Cognos


GoPro for Enterprise Business

Accelerating Solution for

Smarter Governments

With GoPro

5

IT Hardware and Operations Infrastructure

Government Framework Software Foundation

IBM Government Industry Framework

Government Industry
-
Specific Extensions

Government Industry Solutions

The IBM Government Industry Framework






Extensions
and solution
accelerators to speed
deployment


Best practices and
business
-
specific usage
patterns to lower risk


Support for adoption of
open and industry
standards


A choice of business
applications from IBM
business partners


An approach to align
technology with
business needs

The

Government
Industry Framework
provides


IBM and Business Partner Industry Solutions

address your business problems through:


Industry and subject matter expertise


Applications, tools, methodologies, and
Defined IP


Global delivery model

The framework approach provides speed, flexibility, and choice
in deploying solutions while reducing cost and risk

GoPro for IBM Government Framework


For GoPro, the IBM Government Industry
Framework is one of the most important IBM
initiatives. GoPro is committed to IBM’s initiative
to help governments address the complex
challenges they face in today's difficult economic
climate. The IBM Government Industry
Framework provides an architecture that
interconnects different solutions, so customers
can meet challenging business goals with
specialized technology that connects and
interacts to solve complex business problems."



Olafur

Dadason CEO of GoPro Ltd


GoPro for IBM Government Framework

IBM Government Industry Framework and

SOA validated solution


GoPro provides government officials with a
scalable
,
electronic workplace
, with all required
workflow
-
,
document
-

and
records

management
, as well as
integrated collaboration
functions for comprehensive
case management
.



Tax and Revenue


Internal Revenue Directorate of Iceland

Social Services and Social Security


Nordic Copyright Bureau
,
Gardabaer Municipality

Safety and Security


Metropolitan Police Service of London




Service Oriented Architecture
compliant case
management solution


Fully
integrated, secure
, quality case management, faster
and at lower risk.


Comprehensive
out
-
of
-
the
-
box

case, correspondence and
document management capabilities


Designed for and in
collaboration

with local and national
governments


Helps Public Sector agencies to streamline and
automate
processes

while
improving citizen services




GoPro can
reduce time and costs
of service
provision by reuse and automation of standard
functions to replace manual processes



GoPro can
improve

the
efficiency

of service
delivery by providing a Portal User Interface
enabling
24 x 7 self service capability



GoPro can deliver
compliant and consistent

service delivery
, by use of pre approved and

automated service provision


GoPro Portal Case Management

Cases can range from a simple citizen enquiry to a multiphase process
touching several agencies and departments.



GoPro Portal Case Management


Enhances the IBM P8 FileNet platform with
comprehensive out
-
of
-
the
-
box functionality
for public sector case and document management



Provides highly user friendly and flexible user experience,
encapsulating
public sector best practices

based
on 16 years experience and 500+ case management
engagements



Designed to allow
rapid deployment,
customization and integration

Built on IBM Technologies, GoPro utilizes:


Web 2.0 Portal UI

(WebSphere Portal Server)


All processes and content stored in
FileNet P8 (BPM, CE)


Optionally, Tivoli, Lotus ,
Omnifind
,
InfoSphere MDM and Entity Analytics


Information on Demand
accredited


IBM Government Framework and SOA
validated

GoPro: Built on IBM technology

GoPro integration with Lotus

Composite application
and integration services

Social software for
business

Collaborative content
and team services

Unified communications
and real
-
time
collaboration services

Mail, calendaring and
collaborative applications

Human workflow and
compliance

Competitive Differentiators


Open Service Oriented Architecture


Portal based UI


User centric and context observant user experience


Smart user guidance system


Tightly integrated with IBM ECM and BPM


IBM
Gov’t

Framework Component and SOA
-
f validated


Unique combination of comprehensive out of the box
capabilities and customization flexibility



Smarter Government: GoPro for the IRD

Internal Revenue Directorate of Iceland

Challenge: Meeting higher standards at lower cost


Managing a large volume of critical information in

compliance with regulations


Tracking and retrieving information fast and efficiently


Meeting increased service demands


Compliance with regulations on information disclosure



Solution: GoPro from Start to Finish


A fully electronic IRD


GoPro case and process management consolidates

all information


Instant overview of case status


Automated business processes



Benefits: Increased service and operational efficiency


Significant time savings on information search and sharing


Single view of the taxpayer ensures fast, efficient service


Automatic legal deadlines ensure timely processing


Auditing capabilities track case progress and document trails


“GoPro is very valuable to us.
Document
-
, case
-

and contact
management is simpler, accessing
information is easier, and
information security has increased
with traceability and central
storage, not to mention the time
saved when searching for and
retrieving information.”


Bryndís

Steinsson
, document
manager for the IRD

Smarter City: GoPro for Gardabaer

Challenge: Providing full online self service to residents


Provide information about services and events


Increase quality and availability of service


Enhance local democracy and consultation with residents




Solution: Citizen Service Portal with GoPro


Instant "single view of the citizen" in GoPro


Citizen service portal fully integrated with internal

GoPro backend


Applications and service requests transmitted in

electronic form



Benefits: Better service at lower cost


All stakeholders have complete overview of their cases and services


Increased operational transparency and democratic participation


74% of applications and service requests today in electronic format


Able to reduce opening hours by half a day per week


Gardabaer Municipality

Smarter Government: GoPro for the NCB

Challenge: Paying Artists for Intellectual Property


Manage rights to record and distribute music

(CDs, DVDs, internet etc)


Tracking of payments to relevant parties

(artists, industry)


Consolidation of relevant information by artist



Solution: Sharing knowledge is good for business


GoPro case and process management solution


Instant status and queries for customers and members




Benefits: Payback 1 Million Danish kroner annually


Consolidation of all relevant information across formats

(mail, docs, database)


Complete tracking of cases, right at employees fingertips


5% reduction in case handling time, with improved levels

of service

Nordic Copyright Bureau

“With GoPro we can consolidate
all information related to a given
case, whether it
´
s mail,
documents or database
-
content


and it is good business”,


Jette

Langelund
,

Manager of Member Services at
NCB.

Smarter Public Safety: GoPro for MET

Challenge: Information management for FoIA compliance


Search for and disclose information quickly


Keep track of all requests, deadlines and payments


Ensure continuity of service in the event of staff absence




Solution: GoPro Integrated Case Management System


Integrated, systematic document processing and tracking


Built
-
in monitoring and reporting with complete audit trail


Step
-
by
-
step workflow support and sophisticated search


Interoperability with EDRM systems





Benefits: Quality service and improved compliance


Effectively monitors service, performance and compliance


Highlights problem areas and compiles statistics and audit reports


Manages appeals and retrieves information using keywords and classifications

Metropolitan Police Service in London

Smarter Government: GoPro for MEAC

Estonian Ministry of Economic Affairs and Communications

Challenge: Adopt a digital document register and archives


Comply with the Public Information Act of Estonia


Register and archives must be accessible via the

agency's website


Exchange information between departments




Solution: GoPro portal
-
based document management


Advanced Case Management system enables

digital document control


Digital signatures and portal interface ensure

security and accessibility




Benefits: Improved overview and compliance


Paperless transactions ensure better overview and prevent document loss


Reminders have raised the quality of case transactions


Faster inter
-
departmental document exchange

Cases can be created
automatically by the underlying
business process engine or
manually registered. Relevant
meta data is registered. The case
type determines the workflow that
the case will follow and a number
of other parameters, like
keywords, leading organization
etc.

A number of standard views are available
that present objects (cases, contacts,
tasks, documents, etc.) according to
predefined parameters. This example
displays only the cases that this user is
responsible for. The view can be sorted
based on the columns, e.g. case number,
case name, type, status, etc.

© GoPro 2008

A number of work queue overviews are
provided that show the active work
items e.g. cases, phases, tasks and
documents. The icons on the top bar
give the option to show work items for
the whole organization, own
organizational unit, and own individual
work items. This screen shows cases
for the organization.

Documents, e.g. emails, Office
documents, memos, etc. are added to
cases and workflows from the task portlet
via right
-
click. Office documents inherit
the meta data from the context, e.g. case
number, address information, etc

The contact register stores contact
information, which can then be used in relation
to cases and documents. E.g. a contact can be
an applicant in a case and the address
information is used for communication with
the applicant. A contact view shows the
contacts
organized as individuals,
organizations and contacts within an
organization. All cases that a person is
associated with are shown under their contact
document. The case can be expanded to show
all related workflow steps and documents.

© GoPro 2008