Physician Access Guide

sunglowmaizeMobile - Wireless

Dec 10, 2013 (3 years and 4 months ago)

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Physician Access Guide

http://help.bhsi.com/connect



















Updated: 06/20/2013

Baptist Health

Client Server Support

BHS Clinical Support


2


Contents


I.

Purpose

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................................
................................
................................
......

3

II.

Overview

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................................
................................
....

3

III.

System Requirements

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................

3

IV.

System Limitati
ons

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4

V.

How to Connect

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4

Windows, Linux, and Mac

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4

iPad / Citri
x Receiver v4.2.2 (current version as of 1/13/2011)

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.......

6

Smartphones (iPhone, BlackBerry, Android, and Windows Mobile based)

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6

VI.


Troubleshooting / FAQs

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................................
................................
................................
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7

Citrix Receiver 4.0.1 Settings:

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...........................

7

Prompted to download Citrix client

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8

Google Chrome and Citrix Web Interface

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8

ICA file not recognized

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.....

8

You do not see a link to a
new application on iPad ( on older Citrix clients)

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...................

9

AGFA: Your browser is not supported

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................................
...........

10

AGFA: Security Warning after signing
in

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........

10

eTrust SSO: Target window not found

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..........

13

Portal: You see data from the wrong facility on login

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14

Your machine has not been properly configured for HEO Portal; a TTYID is required

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..

14

Zynx: There is a problem with this website’s security certificate

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..

14

VII.

Tips

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15

How to take and send a screenshot on an iPad

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15

Scr
olling on Mobile Devices

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3




I.

Purpose



To introduce the new Baptist Healthcare System remote access solution and to provide instructions on how to access
the system.

II.

Overview


Access to many of Baptist Healthcare System’s

information systems is now available through
http://connect.bhsi.com
.




Support for multiple browsers
, including Internet Explorer, Mozilla, Safari, and others



Support for multiple operating systems
, including Windo
ws, Linux, Mac, iOS, Android, and Windows Mobile



Smartphone support
, including Apple, Android, Blackberry, and others


III.

System Requirements


To connect:

To connect remotely,

you must have a Citrix client installed on your computer or mobile device
. Most

versions of the Citrix client will work with our system.


A copy of the Citrix client for Windows, Linux, and Mac is available for download on our help site
(
http://help.bhsi.com/connect
). Clients for other
platforms may be available for download from the Citrix website
(
http://www.citrix.com
).


To print:

All printing from Citrix enabled applications is handled by the Screwdrivers software.
You must have the
Screwdriver
s client installed on your Windows computer to print remotely.
(See
System Limitations

below)


This client is available for download on our help site (
http://help.bhsi.com/connect
). It also comes pre
-
installe
d on all
Baptist
-
owned laptops and workstations.


4


IV.

System

Limitations


While Connect alleviates many of the most common support issues encountered with MD.bhsi.com, there are a few
limitations you should be particularly aware of:




Printing is only available
on Windows
-
based machines
. This is because the Screwdrivers client is available for
Windows only. Thus, while we have been able to allow access from many additional browsers, operating
systems, and device types, printing is not yet (and in some cases may

never be) available on all of them.




On some touch
-
based devices, the interface may be quirky. Thus, if you are trying to scroll down a screen in
Portal on an iPad, for example, you may find it difficult to click on the scroll buttons since your finger i
s less
precise than the tip of a mouse pointer. Precise input / scrolling may be challenging at times.


These and other system limitations affect each user differently, depending on specialty, workflow, or simple preference.
Please contact CIT or your ho
spital’s MIS department if you would like assistance finding a supported device that meets
your needs.

V.

How to Connect

Windows, Linux, and Mac


1.

Ensure you have a Citrix client installed on your machine. Clients are available from
http://help.bhsi.com/connect

or from
http://www.citrix.com
. Please contact your office’s IT provider if
you need assistance.

2.

Browse to
http://connect.bhsi.com
.


5


3.

Log in with your domain credentials.


4.

Launch your desired application.


6


iPad
/
Citrix Receiver v4.2.2

(
current version as of 1/13/2011
)


1.

Visit the App Store, locate, and install the free Citrix Receiver for iPad app (may require logging in to
Apple iTun
es).

2.

Launch Citrix; click the “+” to create a profile for Baptist Healthcare with the settings below:


Smartphones (iPhone, BlackBerry, Android, and Windows Mobile based)


1.

All Sma
rtphones require a Citrix client called a Citrix Receiver.

2.


Visit the app store for your device to obtain this client.


7


VI.

Troubleshooting / FAQs

Citrix Receiver 4.0.1 Settings:






8


Prompted to download Citrix client


For PCs and Laptops: If you do n
ot have a Citrix client installed, you will receive a message similar to the
following. To resolve, visit
http://help.bhsi.com/connect

and download the client for your operating
system.




Google Chrome and
Citrix

Web Interface


Google Chrome is not yet officially supported by Citrix. Thus, when you click an application link, instead
of the application launching automaticall
y, the download manager will appear and save the *.ica file
locally. To launch your application you must locate and double
-
click this icon.

Trusted Sites

If you are having trouble launching Apps or Desktops after installing the Citrix client, try adding
*
.bhsi.com to Trusted Sites in Internet Explorer.



In Internet Explorer, go to
Tools > Internet options

and click the
Security

tab.




Click
Trusted Sites
, Click
Sites




9




Uncheck
Require server verification (https:) for all sites in this zone

Enter
*.bhsi.com

and click
Add



ICA file not recognized




If your browser does not recognize *.ica files, reinstall the Citrix client. The Citrix client will update the
browser files to automatically launch your Citrix session, instead of prompting you to identify or
save the
.ica file.

You do not see a link to a new application on iPad

( on older Citrix clients)


If you recently gained access to an application but do not see it in your application list, try tapping the
Refresh button at the bottom left of your Applica
tions list:




10


AGFA: Your browser is not supported


Issue:
The following messages display when you click the AGFA Client link on the PACS tab in Physician

Portal: “You
r browser is not supported,” and “Press SPACEBAR or ENTER to active and use this control.”


Resolution:
The browser message can be ignored. You do not need to click on the spacebar or enter key.
Wait a few seconds and the AGFA window will display. These
messages cannot be removed at this time.




AGFA:

Security Warning after signing in


When prompted
“Do you want to trust the singed applet distributed by ‘Mitra Imaging Incorporated’?”
,

select “
Always
.”


NOTE: This should o
ccur the first time a user logs in to AGFA via Citrix.


11


A startup wizard will occur to set machine
-
specific settings:


Select Next.


Select Next.


12



Select Next.


Select Next.


13



Select Finish.

eTrust SSO: Target window not found


There are two reasons y
ou may receive this message:


(1)

The first time you log into http://connect.bhsi.com and select AGFA SSO, you will receive this
message when the application prompts to save your user name and password.
Resolution:
Log out of
Connect.bhsi.com, and then
log back in. You should no longer receive this message when you launch
AGFA.


(2)
Clicking on another window while in the process of being logged in to the Web1000 window will
steal the focus from the required window.
Resolution:
Do not click anything
while your login to
Web1000 is in progress.







14


Portal: You see data from the wrong facility on login


Issue:

You select the Physician Portal SSO icon and see data from a different facility.


Resolution:

You have access to Physician Portal at multiple fa
cilities, and your credentials from one have
been saved in SSO for the other. The username/password will need to be reset in SSO for the desired
facility. Contact the Help Desk for assistance (502
-
896
-
3020).

Your machine has not been properly configured f
or HEO Portal; a TTYID is
required


Issue:
When launching Portal, you receive the following message: “Your machine has not been properly
configured for HEO Portal; a TTYID is required. Please contact the Help Desk for assistance.”


Resolution:

This error
message should only be encountered when you are working on a hospital
-
owned
device. If you receive this message, please contact the Help Desk or CIT for assistance.




Zynx: There is a problem with this website’s security certificate


Issue
: You receive a pop up stating there was a problem with the website’s security certificate.



Resolution:

Select “Continue to this website…” This message cannot be removed at this time and will
not affect your ability to use the Zynx website.






15


VII.

Tips

How to take and send a screenshot on an iPad


Click the Power button on the top right corner of
your iPad
, and while holding it down, click the ‘iPad
Button’ (center home button). You should see the screen blink and hear the
camera

sound.


E
-
mail the

screenshot to whoever needs it. Open the
Photos

app on your iPad and tap the screenshot
you just took. Click the arrow at the top right and select “Email Photo.”


Scrolling on Mobile Devices


As noted above, scrolling may be a challenge on some mobile d
evices, particularly when viewing
Windows
-
based applications via Citrix on a touch
-
based device. This difficulty does not reflect a problem
with the application you are trying to use or a problem with the BHS infrastructure, and unfortunately
this difficul
ty is not one we are able to resolve. Citrix does support “pinch” zooming, which may assist
with accurate clicking of scroll buttons.