onedirectory-presentation_20130907x - Netvitesse

sunfloweremryologistData Management

Oct 31, 2013 (3 years and 7 months ago)

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Introduction

OneDirectory

The contact is the first step in any

enterprise
-
grade communication but…


The user’s problem

2

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Most of my customer calls remain
desperately
unknown


I still have to look at 3 different

directories to
find the number


And yet, many times, the
information


I get is just wrong or
outdated




Too

many

Business Tools (CRM, ERP…) or
Directories

Impossible
for the Standard Communication Service to integrate with all

Integration is
only
dedicated to
privileged users (Call Centers agents)

Directories are heterogeneous, static and not compliant all together

Unsatisfying manual process required where CEBP(*) should be real


OneDirectory

can help

Long
-
Tail awareness

In
-
sync technology

CEBP automation

(*
) Communication
-
Enabled
B
usiness Process

The IT’s problem

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Two options for each user…


Web

application for
contact

search
&
dial



Inbound

contact notification
application

and smart
Business Tool Linker

for the
Desktop
(*)


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Internal contacts

External contacts

(*
) Not appl i cable i n all contexts. Pl ease check your el igi bili ty wi th a sal es representative first.

ON DEMAND
CONNECTORS (*)

FINELY TUNED
ACCESS CONTROL

Lots of available
connections…

Because contact visibility and privacy
amongst teams simply matters

(
*) Please check with your distributor

for connectors pricing

…for enterprises!

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DATA
-
DIRECTORIES
INTEGRATION

How the pop
-
up works?

6

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Netvitesse

© 2012

Scheduled data
synchronization

Incoming call

from a customer

IPBX

Unkown


caller ID

Smart OD

Meta Directory

Desktop
screenpop

with full contact detail

Customer data

Opens CRM application or custom

page to empower immediate action

What makes it unique?

IT and Databases friendly


non intrusive

Equipped with a multi
-
connectors capacity (read
-
only)

Graphically connect and map your Contact Directories


Smooth
Mitel
® telephony integration

Standard place or terminate call from the Web

Pick
-
up call and terminate call from the
screenpop

Transfer call from caller to internal contact for the attendant


Leading
-
edge Search Engine

Approximate and Live Web search (similar to Google

Search)

Truly fast… “at
-
ring
-
time” detailed
screenpop

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Key benefits

Productivity
:

focus on the communication, don’t loose
time and energy on the tools


Customer care:
welcome your customers and inbound
contacts with all the attention they deserve


Choice:
don’t make a “blind
-
bet” by letting an external call
ring anymore. If it is a known customer, you know it for sure


Unity:
you eventually have all your corporate contacts in
one place. Projects, Sales, Supplies… simply here!

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Some references

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Large companies

Key
verticals

CRM
integration

Web
Search

Temp agency (BE)

3,000 Licenses

Scope: IBM DB2 CRM

City hall (FR)

222
Licenses

Scope: Intranet integration

ITC solution supplier
(FR)

200 Licenses (HQ)

Scope: Lotus Notes CRM

Government agency (UK)

20,000 Licenses over 250 sites

Scope
: Self
-
Care integration

Government agency (UK)

1500 Licenses

Scope: Self
-
Care integration

Tailored

Local administration

Government


Useful contacts

Product feedbacks:
products@netvitesse.com


Sales support
:
sales@netvitesse.com

Contact
:
info@netvitesse.com





Netvitesse

EMEA

Paris

37 rue R. Lefebvre

94250
Gentilly

FRANCE

+33.9.72.22.44.10


Netvitesse

NA

WesleyClover

-

Ottawa

390 March
Road, Suite
110

Kanata, Ontario,
K2K 0G7

CANADA

Thank
you

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