IT & Operation Management in Banks x - Bulentsenver.com

sunfloweremryologistData Management

Oct 31, 2013 (3 years and 5 months ago)

72 views

IT & Operations Management

in
Banks

Bilgi Üniversitesi


March

2011

CEO

IT

Operations

CEO

Operations

IT

IT & Operations in
Banks

CEO

IT &
Operations

Domains


Process

Performance

Management

Physical Security

IT & Operations


Operations

Facility

IT




Process
Modelling



Business
Process Management



Business Process Change
Management



Process

&
Procedures

Documentation



Process Improvement Projects



Organizational Fitness



Information
Portal Management



Process

Domain
Responsibilities

IT

Processes

Performance

Management

Operations

Facility

Physical Security

IT & Operations





Budgeting



Cost

Allocation



Procurement

Policies

& Rules



Contract

Management



SLA Management



Performance

Management

Domain
Responsibilities

IT

Processes

Performance

Management

Operations

Facility

Physical Security

IT & Operations






Trade Finance products



Industrialized Credit products



Treasury products



Domestic payments, International payments,



Cheque

& Cash



Salary payments, utility payments



Card

Operations



ATM, POS & Web Kiosk

Monitoring

&
Maintenance



Fraud Management



Customer Complaint
&
Request

Management

Operations

Domain
Responsibilities

IT

Processes

Performance

Management

Operations

Facility

Physical Security

IT & Operations






Construction & Premises



Real Estate



Architectural Design, Implement
ation

& Monitoring



Buildings’ Technical Infrastructure



Procurement

& General Services



Archiving


Procurement
&
M
anagement

on



Catering



Shuttle



Cleaning



Stationary & Preprinted Forms



Corporate Cars



CIT


Facility

Domain
Responsibilities

IT

Processes

Performance

Management

Operations

Facility

Physical Security

IT & Operations






Coordination of Preventive security measures




Guarding Services ( At least one security guard at
each branch)




CCTV Surveillance




Maintenance of Emergency and Evacuation plans of
all premises




Alarm Systems


Physical

Security

Domain
Responsibilities

IT

Processes

Performance

Management

Operations

Facility

Physical Security

IT & Operations


Governance

Body

Frequency

IT & Operations

Steering Committee


1 /
Month

IT & Operations

Management Committee

1 /
Month

Technology Management Committee

1 /
Month

IT

Information Security Committee

1 /
Month

I
T

Quality Governance Board

3 /
Month

Xxxxxxxxxxxxxx

xxxxxxxx

IT & Operations
Figures

(
Yearly
)

Year

2009

Year

2010

Year

2011

Budget 2011

Staff

XXX

XXX

XXX

XXX

Depreciation

Opex

Total

Staff
Depreciation
Opex
IT & Operations
Figures

(
Monthly
)

IT & Operations
FTE
Figures

(
Monthly
)



Plan IT

Do IT

IT

Measure IT

Secure IT

IT
Overview

Organization

&
Governance

Performance

Management

Security

Technology

& Operations

Organization

&
Governance

Strategic Planning

Organizational Structure

Management Activities

Strategic Planning

Where

it
all

begins


Vision

Strategies

Values

Roadmap

Organizational

Structure

Management
Activities

Management
Activities

Technical Architecture

Layer

1

2

3

4

Development
Platform

Java

.Net

Presentation
Layer

Internet
Explorer

Google
Chrome

Security
Layer

Sun
Directory

Application
Platform

Appl

A

Appl

B

Appl

C

Appl

D

Application
Server

MS IIS

Weblogic

DBMS

Oracle

IBM

DB2

MS SQL
Server

Operating

System

Linux

Unix

Windows

Channels

Branch


Internet


ATM


POS


Xxxxxx


xxxxxx


Xxxxxx



























C
H A N
N

E L S






xxxx

xxxxxxx

xxxxxxx

xxxxxx

Self Banking

Branch Banking

C U S T O M E R

P R O D U C T S




Deposit

Cards



R E F E R E N T I A L S







CIF

Fees

&

Charges

O P E R A T I O N S





Scoring

Appraisals

Accounting

Regularity

Reporting

Financials

&
Reporting

Customer Contract

Electronic Data Transfer

Clearing & Settlement

Output Generation

EXTERNAL

PARTIES



D A T A W A R E H O U S E S






Basel II

Profitability

Functional

Architecture

IT
Sucess

Criteria

The number of new requests vs the number of Requests Completed by months

IT
Requests


# of Ongoing Requests cover all phases

(Awaiting BU Approval, Awaiting BU Info or In Analysis, In Dvlp, In UAT)

IT
Requests

The 2010 Gartner

CI
O
Survey

Ali KIRVAL

-

B
ilgi

Üniversitesi

The 2010 Gartner

CI
O
Survey

results

Source :
The

2010
Gartner

CIO
Agenda

The economy places a premium on productivity

Source :
The

2010
Gartner

CIO
Agenda

CIOs will lead today and reposition IT for the future

Source :
The

2010
Gartner

CIO
Agenda

End User Predictions for 2010


By
2012, 20% of businesses will own no IT assets
.



By
2012, Facebook will become the hub for social networks integration and Web socialization
.



By 2014, most IT business cases will include carbon remediation costs
.



Internet
marketing will be regulated by 2015, controlling more than $250 billion in Internet
marketing spending worldwide
.



By 2014, more than three billion of the world’s adult population will be able to transact
electronically via mobile and Internet technology
.



By 2015, context will be as influential to mobile consumer services and relationships as search
engines are to the Web
.



By 2013, mobile phones will overtake PCs as the most common Web access device worldwide.


Source :
Gartner’s

Predicts

2010