Start Up a Contact Center

steptocallcenterMobile - Wireless

May 14, 2015 (2 years and 5 months ago)

1,628 views

http://www.steptocallcenter.com Step to call center Kit was designed so that call center managers could provided with an easy call center documents, business plan & contact center strategy.

Call Center For Customers

Caring Your Customers is
Few Steps From Here








Increase Your Productivity


Efficiently execute hundreds of common Call Center business tasks.


Save Effort


Don't start from scratch anymore, simply fill in the blanks!


Save Money


Use reliable do
-
it
-
yourself Reports & Templates. All Documents have been written by Experts.


Save Time


Spend much less time writing and focus on your core activities.


Act and Sound Professional


Project a professional and polished corporate image with high quality documents.


The problem is that the subject of “call center Industry” is HUGE… and you can literally write an encyclopedia worth of
information on each and every tactic a call center business can use to successfully. As there are thousands of Books
out there touching the call center business, at times it becomes mind boggling and more frustrating than anything else.



What’s the best way for my call center business?

Can I afford it?

Are the returns worth it?

How to set it up?

What team do I need, How can I choose them?

Are there any special trainings required, what are they?

How can I operate my call center business efficiently?



Of course, the best question to ask yourself would be, “What’s the most time and cost effective ways to Set Up and
operate my call center business?”



What Is CRM?



1. CRM For Newbie’s


A Quick overview Customer Relationship Management
Management

presentation takes you through:


Market Status at present


What is CRM?


Why do you need CRM and why its a must to start using it in your business?


Customer Pyramid


Customer quadrant loyalty vs value


How to Put your Customer Relationship Management business strategy goals


Process improvement in CRM


Kaizen


Product and customer strategies


The strategies of CRM Management


Determining the CRM Management “maturity levels”


Evolving business processes to customer centricity


The inter
-
related aspects of Customer Relationship Management


The core CRM Management areas


CRM Cake


Customer Life cycle Map


Failure to Achieve Business Benefits





Info Media Consultancy
Fze

Step To Call Center
-

Department

Dubai

United Arab Emirates


Phone:

+971
-
50
-
7918880


Email:

info@steptocallcenter.com

Website:

www.steptocallcenter.com