Ingram Micro | Professional Services

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Nov 15, 2013 (3 years and 4 months ago)

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Confidential and proprietary information of Ingram Micro Inc.


Do not distribute or duplicate without Ingram Micro's express wr
itten permission.

Ingram Micro | Professional Services

Welcome to IM
Link

Presented by: John Redman


Confidential and proprietary information of Ingram Micro Inc.


Do not distribute or duplicate without Ingram Micro's express wr
itten permission.

2

Agenda


Introduction to
IM Link


IM Link
Value Proposition


To Resellers


To Services Providers


IM Link
Demonstration


IM Link
Resources

Confidential and proprietary information of Ingram Micro Inc.


Do not distribute or duplicate without Ingram Micro's express wr
itten permission.

3

NEW!
IMLink

VAR


Resellers



MSP



Vendors

service

providers

IM Reseller Partner Network


IM Vendors Partner Network


Staffing Partners

<
I M L i n k
>

IM Professional Services

customers

services

Plan

Implement

Manage

Support

Benchmarking


Assessment


Planning


Strategy


Design
Certification


Pre
-
Sales Tech
Support


Benchmarking


Installation


Configuration


Tuning


Testing


System Integration


H/W
-
S/W
Upgrades


Application
Development


S/W
Customization


Migration

Benchmarking


A
dministration


Asset Management


Systems
Management


Performance
Tuning


Production Control


Back
-
up and Archiving


Replication


Help Desk


Remote
Infrastructure Management


Relocation


Benchmarking


Warranty


Asset
Disposition


Break
-
Fix


Hardware Support


S
oftware
Support


Business Recovery


Training/Certification


Recycling
-
Remarketing

Confidential and proprietary information of Ingram Micro Inc.


Do not distribute or duplicate without Ingram Micro's express wr
itten permission.

4

The New Ingram Micro Professional Services

The Link to Channel Value

IM Link

Single point of access to all
professional service needs

Service Customers


Ingram Micro vetted
s
ervice
p
roviders


Managed platform


Standard program T’s and C’s


Managed SLA’s


Quality
a
ssurance


Maintain customer control and
billing

Service Providers


Ingram Micro markets to channel
and drives demand


Managed platform with dispatch
and branding capabilities


Standard program T’s and C’s


Prompt payment through
Ingram


H
elp to fully
utilize resources


Confidential and proprietary information of Ingram Micro Inc.


Do not distribute or duplicate without Ingram Micro's express wr
itten permission.

5

The New Ingram Micro Professional Services

Open Network
-

Free and Easy access to Professional
Services

Customers
: No monthly fees,


No
dispatch
fees

Service Providers: Simplified fee
structure
-

Monthly $100 membership, Services paid at 90% of
customer price



Brand
New Browser Agnostic Portal

Easy to use Marketplace
for finding the right service partner.

Improved
GeoSearch functionality


no limitation of geography

Broad
web browser
support


compatible with IE9 and higher, Chrome, Safari, and FireFox




A suite of Service Providers to meet all your requirements

Ingram Partners
-

Traditional Ingram
Micro Partner
base of suppliers

Vendors
-

Growing list of service focused vendors (extended
warranty, asset
disposition,
IBM, etc.)

People


IT Staffing supported directly from the portal



Ingram
Micro Continued Support

IM processes financial transaction between
the
parties

IM Link Dispatch Center for ensuring
dispute
resolutions

Maintaining of umbrella non
-
compete/non
-
disclosure clauses in program agreements

IMSN Transformed to IM Link

130501_
6

www.IngramMicroLink.com

Confidential and proprietary information of Ingram Micro Inc.


Do not distribute or duplicate without Ingram Micro's express wr
itten permission.

7

IM Link Dashboard

Confidential and proprietary information of Ingram Micro Inc.


Do not distribute or duplicate without Ingram Micro's express wr
itten permission.

8

IM Link Account Profil
e

Confidential and proprietary information of Ingram Micro Inc.


Do not distribute or duplicate without Ingram Micro's express wr
itten permission.

9

IM Link GeoSearch and Service Request

Confidential and proprietary information of Ingram Micro Inc.


Do not distribute or duplicate without Ingram Micro's express wr
itten permission.

10

Enhanced GeoSearch Functionality

Confidential and proprietary information of Ingram Micro Inc.


Do not distribute or duplicate without Ingram Micro's express wr
itten permission.

11

Partner Community
GeoSearch

Confidential and proprietary information of Ingram Micro Inc.


Do not distribute or duplicate without Ingram Micro's express wr
itten permission.

12

Service Request Creation

Confidential and proprietary information of Ingram Micro Inc.


Do not distribute or duplicate without Ingram Micro's express wr
itten permission.

13

Enhanced Service Request Display

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itten permission.

14

Service Request Display
-

Billing

Confidential and proprietary information of Ingram Micro Inc.


Do not distribute or duplicate without Ingram Micro's express wr
itten permission.

15

Service Request Display


Activity Log

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itten permission.

16

Service Request Display
-

Workflow

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itten permission.

17

Reporting Capabilities

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itten permission.

18

Questions?

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Do not distribute or duplicate without Ingram Micro's express wr
itten permission.

19

IM Professional Services

IM Link

IM brokered solution
provider
network

Standard hourly rates for labor services

IT Staffing Services

Permanent or temporary positions

Flexible Staff Augmentation Solutions

IT Asset
Disposition
Services

Secure
and responsible disposal

Removes liability

for information

Onsite Professional Services

Category and Vendor Specific Services

SKU’d

and Customizable SOW’s

Ingram Micro Training
Academy

Classroom or
Online


guaranteed to run

Can
be resold to end users

3rd Party Warranty Services

Private label product protection

Variety of Coverage Options

Remote System Admin Services

Save a truck roll

Outsource support and development

System Integration Services

Compliment Cloud Services sales

Customizable to end
-
user environments

Confidential and proprietary information of Ingram Micro Inc.


Do not distribute or duplicate without Ingram Micro's express wr
itten permission.

20

For access to
IM Link


www.ingrammicrolink.com


Sales and Support Assistance…

ProServices@ingrammicro.com |
(800) 456
-
8000 x67247
|
x66686
|
x66492


To
become an
IM Link
Service
Provider…

IMLink@ingrammicro.com


| (800) 456
-
8000
ext

66686 | (
800)
235
-
4128


Follow
us:



Ingram Micro Professional Services


@
IMProServices


John.Redman@IngramMicro.com | x67014


@johnredman3

Getting Linked Up with
IM Link

Confidential and proprietary information of Ingram Micro Inc.


Do not distribute or duplicate without Ingram Micro's express wr
itten permission.