NMSU MOBILE ROADMAP

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Nov 3, 2013 (4 years and 10 days ago)

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Last updated: 12/5/2011


NMSU MOBI LE ROADMAP

OVERVIEW

This document outlines the prioritization and development
sequence for services delivered through mobile devices. The
focus is on delivery to data
enabled cell phones and tablets and
not so much on laptop and other full
-
fledged computing devices
that are a
lso mobile.

TYPES OF CONTENT FOR

DELIVERY

EXTERNAL USER CONTEN
T (BROCHURE
-
WARE

/
CONTACT INFO
)

These are promotional and informational items similar to the
content on the NMSU web page. These are primarily aimed
towards outside consumers and possibly paren
ts. This content
will ideally be generated by or published through UCOMM.

Content Complexity
:
Low

Technical Complexity
:
Medium

Backend Setup Complexity
:
Low

Focus items
:




NMSU news



Emergency notices



NMSU Phonebook

TIME AND LOCATION BA
SED INFORMATION
SERVICES

These are services that are useful when you are either navigating
the NMSU campuses looking for people, places or, need
reminders of certain events like fee deadlines etc. These will be
either on
-
demand or subscription based services.

Content Comp
lexity
:
Medium

Technical Complexity
:
Medium

Backend Setup Complexity
:

High

Focus items
:




NMSU Bus service



NMSU calendar events

PERSONAL ACCOUNT OR
BANNER RECORDS BASED

SERVICES

Various activities occur on Students and Employees records
during their stay he
re at NMSU. These services focus on allowing
access to view or change these records
, kind of a mini
-
myNMSU
.

Content Complexity
:
High

Technical Complexity
:
High

Backend Setup Complexity
:

High

Focus items
:




Grades notification



Student accounts lookup and pay
ment




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MOBILE
COMMUNICATIONS SERVI
CES

Mobile communications services are available through
SMS and
instant messaging. The following services currently utilize these
delivery mechanisms and are available to the NMSU community.

Emergency Notification Serv
ice:

Serviced by Everbridge inc. can send communications through
the following mediums



SMS to mobile phones



Instant messages to major services



Call back numbers to numeric pagers



Voice messages to any voice capable device



Email

MyMessages Channel on
MyNMSU:

Gives
students the
ability to choose the mode of communication
based on how messages are tagged. The can choose to receive
the messages as



SMS



Email



Web Notification to MyNMSU





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MOBILE SERVICES DELI
VERY
PHASES

PHASE 1:
MOBILE
WEB

Initial deploymen
t of the services will be through web delivery.
Available on
Users will use their mobile browsers to access
http://m.nmsu.edu in order to get to the services.

Deliverables:

The deliverable from
the first phase

is a

web
platform

and template
that can be use
d by various departments
to deliver their content
to

mobile

browsers
. At the end of this
phase only a few items will be available, but there will be a
growing list of content available

as more services come on board.

Audience
:
Visitors, parents and student
s that wish to consume
mostly public information. This page will be the jumping point to
other on campus services

sites

that

are mobile enabled.

Challenges:

Most NMSU content is not available in mobile
friendly format. For example maps are not available wi
th street
addresses, events calendars are not standardized.

Pros
: Short
er

development time

that native phone apps
,
platform independent, compatibility with all major mobile
devices

(iPhone, Android, Windows Phone).

Cons
:

Services c
annot send push not
ifications through to users.
Phone r
equires web connection to initiate
services
.






Primary news
item
s

from
NMSU home page

Mobile web
services for
specific needs

Requires various
campus
service
pages to comply
with mobile
formats

This section will
keep growing as
more unit sites
become mobile
friendly


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PHASE 2: PERSONALIZE
D MOBILE
WEB

Personalized services will be delivered through the same site
http://m.nmsu.edu. However there will be an option to log in
and get information or perform actions o
n an individual’s
account.

Deliverables:

The deliverable from the second phase is a web
version of MyNMSU that will allow users to log in and get a
customized view of their data. These personalized web apps will
deliver content like student account informa
tion, financial aid
and grades status.

Audience
: All users of phase one plus current students, faculty
and employees, essentially anyone that uses MyNMSU.

Challenges:

Making personalized services
requires a lot of
skilled

interactive web programming for mobile devices and
mobile security considerations.

Our vendors also have to support
content export to mobile friendly format.

Pros
:
Short development
compared to native phone apps.
Account information at fingertips
.

Ease of access to web
payments or on
-
the go services like class schedule etc.

Cons
:
Requires enhanced security infrastructure. Requires
standards compliance between vendors like SunGard, Can
vas etc.




Services can give
you more detail
based on your
account

Users can log in
to see extra
services


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PHASE 3: NATIVE PHON
E APPS

Phone apps will deliver the same kind of services as

Deliverables:

At the end of this phase NMSU will be able

to
publish several apps in the Apple App Store, Android market and
other similar app outlets. Students, Faculty and staff can
download these onto their smart phones.

Audience
: All users
of previous phases with smart phones and
tablets from Apple, Android and Windows Mobile.

Challenges:

App development is expensive and requires a lot of
maintenance, especially since we anticipate demand for services
to grow. Also requir
es developer training to keep up with
multiple platforms and version changes.

Pros
:
Very customizable and can deliver location and time
sensitive
notifications reliably

through push mechanisms.

Cons
:
Very high development and maintenance costs
.

Services are
similar to the
mobile
web apps,
but display can
be customized
per device

Pop up
notifications or
badges can be
used for
notification

Services are
available as a
native
phone
app
and can
use
other apps like
maps
, contacts

and navigation


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TENTATIVE TIMELINE


Project Initiation

March 2012

May 2012

Upgrade
my.nmsu.edu to
support mobile
protocols

Phase 1: Initial
release of
http://m.nmsu.edu

July 2012

December 2012

Phase 2:
Personalized mobile
web (Banner
components)
,

initial release

Phase 2
enhancements

May 2013

July 2013

Phase 3: Initial
release


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POTENTI AL PROJ ECTS

PROJECT 1:
PUBLISH M.NMSU.EDU

Project Description:

Create the initial template for m.nm
su.edu
which shall use a universal mobile template that is accessible
from all mobile platforms. This template will be used by other
units to publish mobile content on their site (example:
m.housing.nmsu.edu)

Initial
R
equirements:

1.

Space to publish news or
notices, to be navigated by
using touch gestures

2.

The news or notices should be fed from the UCOMM
news blog.

3.

Space to publish links to other mobile web applications
(example: phonebook, maps)

4.

A management interface to manage the sequencing and
publication
of applications

5.

Documentation of design standards to be used by
developers of
subpages

that may reside in other units

Prerequisites:



Standard publication mechanism of
NMSU

news and
notices using wordpress

PROJECT 2: MOBILE PH
ONEBOOK

Project Description:

This project will publish the current nmsu
phonebook in the mobile format. This is to be accessible as a
standalone mobile web application and also a sub application of
m.nmsu.edu

Initial
R
equirements:

1.

Ability to find people by name and email

2.

Ability to fi
nd departments and all employees within

3.

“Touch to call” and “Touch to email” functionality

Prerequisites:



Standard template of m.nmsu.edu needs to be defined

PROJECT 3: NEXTBUS L
OOKUP

Project Description:

A mobile web application to link to the

NextBus dat
abase to display bus status based on
phone location.

Initial Requirements:

1.

Ability to call the interface through QR codes

2.

Display bus timing from the
NextB
us data based on the
current phone location or selected location

Prerequisites:



Standard template of

m.nmsu.edu needs to be defined



Interface to NextBus API