ICT Strategy Section Six – Corporate and Busines ... - Directorate

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Nov 3, 2013 (3 years and 9 months ago)

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ICT Strategy

Corporate an
d Business Systems
Strategy 2012
-

2015

Section six




2

Document Control Responsibility

|
Section six



Document Control Responsibility


Document Description


The strategic plan for corporate
and business
systems

for 2012
-
2015
.




Signatories

Name

Title

Signature

Date

Prof Clive Mul
holland

Chair of Directorate Information
and Systems Advisory Group



Jeremy Atkinson

Director of Learning and
Corporate Support Services



Alan Davies

Head of
Information Systems
Department




Version Control


Version

Date

Author

Version Description

1.1

20
th

April

2012

Tony Evans

Updated with feedback and version 1
.1

released to
key
customers and LCSS managers.

1.2

26
th

April 2012

Tony Evans

Updated with
feedback and version 1.2 released to
Senior Management.

1.3

4
th

May 2012

Tony Evans

Updated with feedback and version 1.3 released to
Signatories
.

1.4

13
th

June

2012

Tony Evans

Updated with feedback and a new IS Map in Appendix
A and version 1.4 released to
Signatories
.

1.5

26
th

June 2012

Tony Evans

Updated with feedback and version 1.5 released to
DISAG.

2.0

04
th

July 2012

Andrew Richards

Minor amendment regarding bilingual
policy. DISAG
approved






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Document Control Responsib
ility

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Section six


Table of Contents

Document Control Responsibility

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2

Version Control

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2

1.

Introductio
n

................................
................................
................................
................................
..

4

2.

CABS Principles

................................
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..........................

4

2.1

Fit for Purpose

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................................
...................

4

2.2

Internet Enabled

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4

2.3

Mobile Enabled

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..................

4

2.4

System Integration

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5

2.5

Bilingual Systems

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5

3.

CABS Strategic Goals

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6

3.1 Making IT Personal

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................

6

3.2 Bu
siness Efficiency and Effectiveness

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..................

6

3.3 External Drivers

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6

3.4 Information Framework

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7

Appendix A........................
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............................... 8






4

Introduction

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Section six


1.

Introduction


The University of Glamorgan has for many years invested in the introduction and continuous
improvement of information systems to support
its corporate and business activities. Investments
in these Corporate and Business Systems (CABS) are governed by the
Directorate Information and
Systems Advisory Group (DISAG) supported in its work by an Information and Systems
Implementation Board (ISIB).

This strategy forms one element of the University’s overall
I
nformation and
C
ommunications
T
echnology (ICT) Strateg
y, alongside the
documents bridging the
ICT Strategy with the
Learning, Teaching and
Widening Access Strategy and the
Research Strategy,
the
Information Management Strategy and underpinned by the ICT Infrastructure Strategy
.

2.

CABS Principles


In addition to

the ‘Key Principles’ set out in the University’s ICT Strategy,
below are guidelines
and/or criteria that
will

be adopted when
purchasing or developing

solutions for Corporate and
Business Systems:


2
.1

Fit for Purpose


The selection of Information Systems should be based on choosing the
most appropriate

solution for each individual purpose. Individual systems that inter
-
relate i.e. where similar
data exists in multiple systems; should be integrated/interfaced to ensure
that processing
is as efficient as possible. Data that is shared in this manner must have a recognised
master location where it is maintained, and other systems are considered as secondary
locations for that data.

2
.2

Internet

Enabled


The University is moving to a more distributed set of locations and to ensure that users
across all areas of the University can access the organisations information resources it is
essential that all information systems are internet
-
enabled and
accessible through a
standards
-
based web browser. Client
-
server based applications can be considered where
the number

of users is relatively small.

2
.3

Mobile Enabled


In line with the univers
ity’s Web Presence Strategy, apropriate

web
-
based information
s
ystems should be accessible on all types of client devices (desktops, notepads and ‘smart’
phones). The design of systems should incorporate a ‘responsive’ approach to the device
being used to ensure customers receive the best possible experience
.

Where
appropriate
,

native ‘apps’ could be developed, but only when they deliver functionality not available via
web based ‘apps’.

They should avoid information heavy delivery and instead focus on
functional tasks that take advantage of the mobile nature of the
devices
.




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CABS Principles

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Section six


2.4

System

Integration


In order that business processes provide a ‘joined
-
up’ experience for customers (enquirers,
applicants, students, alumni and staff
)
,

a
ll information systems should ideally be
procured/
develop
ed
with

a
ppropriate integration capabilities. These should be via an
industry standard ‘Enterprise Service Bus’ such as Microsoft’s BizTalk, or syndication
technologies such as ‘RSS’,or by utilising a
service oriented a
rchitecture using web
-
services
to al
low elements of the information system to be made available within generic portals
via individual web
-
parts.

2
.
5

Biling
ual Systems


In line with the

Welsh Language
Policies
, all information systems
where possible
should be
capable of being used in English
and

in Welsh
.








6

CABS Strategic Goals

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Section six


3.

CABS
Strategic Goals


The CABS strategic goals are informed by the business units that underpin the administration and
management functions of the University. The aim of these goals is to ensure that any
investment
in ICT makes a proportional stepped change to the operational efficiency of the University. DISAG
is committed to diverting and bidding for resources to achieve these strategic goals.


3
.1
Making IT Personal


Aim: A
customer

should be able to
access all relevant information and services on
-
line in an
easy
-
to
-
use
, friendly

and personalised
manner.


To aid in achieving
its

vision of delivering
an
excellent service to
enquirers, applicants,
students
,

alumni and staff,
the University of Glamorgan a
ims to
improve its

user
-
centric portal
s

to

encompass
additional

f
unctionality and services. P
ortal
s

must be flexible and cope with
customer

driven
technological change. They

must allow personalisation, encourage a social/community
networking
,

and deliver services to where the
customer

needs them. They

must be simple to use,
clean and attractive wi
th no user training required. They

must offer a secure singl
e sign
-
on.


3
.
2

Business Efficiency and Effectiveness


Aim:
The university’s business pro
cesses should be optimised to operate at minimal cost and
optimum customer satisfaction
.


In line with the university’s aim of
managing

the operating costs of the organisation, all business
and learning processes and associated information systems should b
e regularly reviewed with the
aim of minimising their operational costs without jeapardising the university’s goal of improving
student satisfaction. All customers should have the opportunity to interact/transact business with
the university on
-
line and s
hould not be disadvantaged by location or timezone.


3.3

External Drivers


Aim:
The university must meet its legal obligations to external stakeholders e.g. Welsh
and UK
Government
s
,
HEFCW,
UCAS, HESA, UKBA, SLC, etc.


The university’s corporate and business information systems should be maintained to enable the
institution to fulfil its obligations to all legititmate external organisations in a timely manner.







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CABS Strategic Goals

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Section six


3
.
4

Information Framework


Aim:
A
member of staff

should h
ave access to all the business data they require to fulfil their
duties.


The Finance and Student Information Data Warehouse has exemplified how information can be
made available to relevant staff across the university.

T
o reduce the overhead of local
record
keeping

and to improve the information available for the University’s planning process
es, it is
necessary to build upon th
is

success through the implementation of a holistic Information
Framework, visualised below:




























The above structure shows how the various information systems are considered as data providers
for the appropriate data mart (as categorised in
Appendix A


‘IS Map @ University of Glamorgan’
)
and how each data mart then feeds information up into the plann
ing and reporting systems of the
university.


Planning

And

Modelling

Finance

Data Mart

QuercusPlus

Blackboard

ADMIT

Talis

CRM

HR

Data Mart

Student

Data Mart

Research

Data Mart

Estate

Data Mart

...

Appendix A

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CABS Strategic Goals

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Appendix A

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CABS Strategic Goals

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Appendix A

10

C
ABS Strategic Goals

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Appendix A

11

CABS Strategic Goals

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Appendix A

12

CABS Strategic Goals

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Appendix A

13

CABS Strategic Goals

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Appendix A

14

CABS Strategic Goals

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Section six