National Association of Gambling Studies Conference, Cairns (AUS)

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Nov 29, 2013 (3 years and 18 days ago)

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NAGS CONFERENCE

“Beyond Smart Cards to Smart Technologies”


Phillip Ryan

Chief Executive Officer

Responsible Gaming Networks

Melbourne, Australia

RESPONSIBLE GAMING NETWORKS

Overview


Pre
-
commitment


Global leadership in pre
-
commitment


The constraints of the old technologies


The new technologies for pre
-
commitment


Australian developments in pre
-
commitment


Internet gambling application




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Problem Gambling Focus


Phase 1: Focus on venues


Phase 2: Focus on machines functionality


Phase 3: Focus on machine density

RESPONSIBLE GAMING NETWORKS

Problem Gambling Focus


Phase 1: Focus on venues


Phase 2: Focus on machines functionality


Phase 3: Focus on machine density


The New Agenda: Player Pre
-
commitment

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The New Public Policy Agenda


Pre
-
commitment


Focus on player pre
-
commitment limits


Player monetary loss limits


daily, weekly, monthly.


Machines must stop when limits reached


Players initially set their own limits voluntarily


Players set limits away from the machines


Players carry an ID device connected to their limits in order
to play (e.g. plastic card, smart card or some other smart
technology)


Machines only operate using an ID device.


Machines still use coins and notes as usual

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Global Leadership


Nova Scotia, Canada


Responsible Gaming Device

(RGD) trial mid
-
2006


Plastic Card with ‘voluntary’ capability to set limits


Trialled across two towns


Windsor & Mount Uniacke


Players required to use a card to play machines

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Nova Scotia Trial Findings


Significant database of player activities


Extended player analysis now possible by independent
researchers

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Nova Scotia Trial Findings


Significant database of player activities


Extended player analysis now possible by independent
researchers


Unfortunately some players ‘beat’ the system


Plastic cards shared amongst players


37% of players shared their card with someone else


Sharing of cards extended for up to a week


Card sharing increased with increased PG score

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Old Technologies


Limitations of plastic cards with PIN


Cards have very low storage capacity (<1k)


Cards & PINs can be swapped between
gamblers


Cards can be easily copied/skimmed


Cards require an additional card reader


Cards operate on proprietary standards


Cards limited to a single gambling venue’s
network



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RESPONSIBLE GAMING NETWORKS

Old Technologies


Smart cards with PIN


Player loyalty systems with convenience expenditure


Cards have minimal storage capacity (32k)


Cards & PINs can be swapped between gamblers


Cards require an additional expensive card reader


Cards operate on proprietary standards


Cards limited to a single gambling venue’s network


Smartcards use digital cash


Players lose connection with the use of real money


Increased risks for problem gamblers


KPMG Study for Australian Government


Problem Gambling


ATM/EFTPOS functions and
capabilities 2002

RESPONSIBLE GAMING NETWORKS

RESPONSIBLE GAMING NETWORKS

University of Nevada, Las Vegas


International Gaming Institute, University of Nevada


Commissioned to review Nova Scotia trial


February 2007

Report


Players “beat” the system


card sharing


Should pursue measures to address this specific problem



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RESPONSIBLE GAMING NETWORKS

University of Nevada, Las Vegas


International Gaming Institute, University of Nevada


Commissioned to review Nova Scotia trial


February 2007

Report


Players “beat” the system


card sharing


Should pursue measures to address this problem


Biometric ID solution required (fingerprint, facial etc) for
pre
-
commitment solutions


New Technology Solutions


Biometrics


Unique characteristics of every human being.


Eyes, fingers, voice, handwriting etc


Cannot be easily exchanged between humans


Most developed biometric is fingerprints


Developed by FBI in 1920’s


Recognized and accepted globally


Lowest cost biometric


New technologies have digitized fingerprint biometrics



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Fingerprint Biometrics

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Fingerprint Biometrics

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Player Protection Key

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Player Protection Key


Electronic Key


unique for each player


Biometric identification of owner


Eliminates sharing of ID amongst players


On
-
board fingerprint scanner


On
-
board storage of biometrics


Plug
-
and
-
Play Device


no batteries


Connects directly into all USB outlets


Eliminates need for a card reader


On board microprocessor = multi
-
venue


Massive storage capacity (8 Gigabytes)


Coverage across all forms of gambling
-

gaming,
lotteries, wagering, sports, spread betting.


Coverage across all channels of distribution


EGMs, Internet, Interactive TV, Kiosks.


Coverage across multiple gambling companies


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Player Protection Key


Players set personal dollar loss limits


Encouraged to set affordable limits


Limits set outside gaming room


No central storage of biometrics


EGMs only operate with key used by its owner


Extensive player database for researchers


No cost to player


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RESPONSIBLE GAMING NETWORKS

Biometric Gaming Standards


Regulators
-

Nevada Gaming Commission


Biometric technical standards established


“Mobile Gaming System Policies”


May 2006


Two Factor authentication (device & biometrics) for player ID


Established standards for:


Cryptographic protocols


Encryption algorithms


Machine Manufacturers
-

Gaming Standards Association


USB now adopted as Gaming Device Standard


GDS


for all
EGMs globally.

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Responsible Gaming Networks


Socially
-
responsible Australian company


Focused on eliminating problem gambling from:


Wide area gaming machines


Internet gaming


Using latest technology and
Safety Net

system to
provide:

1.
Reliable identity access for all players using biometrics

2.
Safe play using player pre
-
commitment protection


Consortium of USA, European and Australian
technology partners



RESPONSIBLE GAMING NETWORKS

Australian Context


Australian Ministerial Council on Gambling


GRA Research Program on Pre
-
commitment


Analysis of Gambler Pre
-
Commitment Behaviour, June 2006


Player Support for Pre
-
Commitment


77% of Victorians support compulsory pre
-
commitment limits


88% support voluntary pre
-
commitment limits


Stage 2 GRA Tender has been issued with a focus on:


Gaming machine designs which support/undermine pre
-
commitment

RESPONSIBLE GAMING NETWORKS

Australian Context


South Australia


Concerned about lack of national progress on pre
-
commitment


Ministerial Working Party established November 2006


Reporting later this year on how to implement pre
-
commitment



Victoria


Current Gaming Industry Structure Review


Kirby Report October 2006


“Support for exploiting the monitoring system to develop harm
minimization measures”


“a universal system of pre
-
commitment will possibly be more
effective than a range of other proposals for enhancing
responsible gaming”



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Internet Gambling Industry


Globally:


700 million internet users globally


2,500 internet gambling sites


$16 billion of player gambling losses last year

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It’s big…

Source: Nielsen//NetRatings NetView Home & Work data (ES, CH, JAP & BR home data only), September 2004
-
2005

Total Visitors (000's)
Growth Sept 04 - Sept 05
29,632
22%
6,223
7%
6,189*
9%
FR
5,280
23%
UK
4,867
12%
IT
2,067
62%
1,578
55%
1,452*
154%
SE
1,050
59%
980*
5%
490*
48%
…and its driven by high speed access

RESPONSIBLE GAMING NETWORKS

Internet Gambling Models


Old Internet Model:


Ban onshore internet casinos


Allow offshore internet casinos


Risks with casino authenticity, lack of regulatory controls,
consumer protection, underage gambling & problem
gambling.


New Internet Model:


Provide a safe regulated local market with full range of
player protection safeguards.


Eliminates the risks


Allows for government taxation.


RESPONSIBLE GAMING NETWORKS

RGN

INTERNET
PORTAL

CASINO B

CASINO A

CASINO C

CASINO D

CASINO E

USB

Player Protection Key

RESPONSIBLE GAMING NETWORKS

New Internet Model

RGN

INTERNET
PORTAL

CASINO B

CASINO A

CASINO C

CASINO D

CASINO E

USB

Player Protection Key

RESPONSIBLE GAMING NETWORKS

New Internet Model

Player Pre
-
Commitment
and Authentication

Government
Taxation

Casino Authentication &
Regulatory Supervision

Internet Gaming Invitation


Academics/Researchers on the journey


Australian Internet Gaming trial in 2008


Pre
-

and post
-

evaluation


Impact on attitudes and behaviours


Tracking over time


Player Panel


Database evaluation & reporting.


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Questions


Contact


Phillip Ryan


Chief Executive Officer


Responsible Gaming Networks


Melbourne, Victoria


p_ryan@responsible.com.au


Mobile 0417 313 726

RESPONSIBLE GAMING NETWORKS