Cisco Certified Network Associate (CCNA®) validates the ability to install, configure, operate, and
troubleshoot medium-size route and switched networks, including implementation and verification
of connections to remote sites in a WAN. CCNA curriculum includes basic mitigation of security
threats, introduction to wireless networking concepts and terminology, and performance-based
skills. This new curriculum also includes (but is not limited to) the use of these protocols: IP,
Enhanced Interior Gateway Routing Protocol (EIGRP), Serial Line Interface Protocol Frame
Relay, Routing Information Protocol Version 2 (RIPv2),VLANs, Ethernet, access control lists
CCNA 1 – Network Fundamentals
This class introduces the architecture, structure, functions, components, and models of the Internet and
other computer networks. It uses the OSI and TCP layered models to examine the nature and roles of
protocols and services at the application, network, data link, and physical layers. The principles and
structure of IP addressing and the fundamentals of Ethernet concepts, media, and operations are
introduced to provide a foundation for the curriculum. At the end of the course, students build simple LAN
topologies by applying basic principles of cabling, performing basic configurations of network devices
such as routers and switches, and implementing IP addressing schemes
CCNA 2 – Routing Protocols & Concepts
This class describes the architecture, components, and operation of routers, and explains the principles
of routing and routing protocols. Students analyze, configure, verify, and troubleshoot the primary routing
protocols RIPv1, RIPv2, EIGRP, and OSPF. By the end of this course, students will be able to recognize
and correct common routing issues and problems. Students complete a basic procedural lab, followed by
basic configuration, implementation, and troubleshooting labs in each chapter.
CCNA 3 – LAN Switching & Wireless
This class provides a comprehensive, theoretical, and practical approach to learning the technologies and
protocols needed to design and implement a converged switched network. Students learn about the
hierarchical network design model and how to select devices for each layer. The course explains how to
configure a switch for basic functionality and how to implement Virtual LANs, VTP, and Inter-VLAN
routing in a converged network. The different implementations of Spanning Tree Protocol in a converged
network are presented, and students develop the knowledge and skills necessary to implement a WLAN
in a small-to-medium network.
CCNA 4 – Accessing the WAN
This class discusses the WAN technologies and network services required by converged applications in
enterprise networks. The course uses the Cisco Network Architecture to introduce integrated network
services and explains how to select the appropriate devices and technologies to meet network
requirements. Students learn how to implement and configure common data link protocols and how to
apply WAN security concepts, principles of traffic, access control, and addressing services. Finally,
students learn how to detect, troubleshoot, and correct common enterprise network implementation
Network Technology Fast Track Program
This is the most comprehensive Cisco CCNA training program offered. It combines all four CCNA
classes together and offers students hands-on experience that is needed to design, install, operate and
maintain computer networks. This program is taught by a top-rated industry professional and prepares
individuals for the Cisco CCNA certification exam. All course materials; Textbooks, Lab and Study
Guides as well as an exam voucher are included in the price of the program.
CCNA Security Certification
Cisco Certified Network Associate Security (CCNA® Security) validates associate-level
knowledge and skills required to secure Cisco networks. With a CCNA Security certification, a
network professional demonstrates the skills required to develop a security infrastructure,
recognize threats and vulnerabilities to networks, and mitigate security threats. The CCNA
Security curriculum emphasizes core security technologies, the installation, troubleshooting and
monitoring of network devices to maintain integrity, confidentiality and availability of data and
devices, and competency in the technologies that Cisco uses in its security structure.
CCNA Security - Implementing Cisco IOS Network Security
This course provides a next step for individuals who want to enhance their CCNA-level skill set and help
meet the growing demand for network security professionals. The course provides an introduction to the
core security concepts and skills needed for the installation, troubleshooting, and monitoring of network
devices to maintain the integrity, confidentiality, and availability of data and devices. CCNA Security helps
prepare students for entry-level security career opportunities and the globally recognized Cisco CCNA
Cisco Certified Entry Networking Technician (CCENT™) validates the ability to install, operate
and troubleshoot a small enterprise branch network, including basic network security. With a
CCENT, network professional demonstrates the skills required for entry-level network support
positions - the starting point for many successful careers in networking. The curriculum covers
networking fundamentals, WAN technologies, basic security and wireless concepts, routing and
switching fundamentals, and configuring simple networks. CCENT is the first step toward
achieving CCNA, which covers medium size enterprise branch networks with more complex
CCENT 1 – Networking for Home and Small Business
This course teaches students the skills needed to obtain entry-level home network installer jobs. It also
helps students develop some of the skills needed to become network technicians, computer technicians,
cable installers, and help desk technicians. It provides a hands-on introduction to networking and the
Internet using tools and hardware commonly found in home and small business environments. Instructors
are encouraged to facilitate field trips and outside-the-classroom learning experiences. Labs include PC
installation, Internet connectivity, wireless connectivity, file and print sharing, and the installation of game
consoles, scanners, and cameras.
CCENT 2 – Working at a Small-to-Medium Business or ISP
This course prepares students for jobs as network technicians and helps them develop additional skills
required for computer technicians and help desk technicians. It provides a basic overview of routing and
remote access, addressing, and security. It also familiarizes students with servers that provide email
services, web space, and authenticated access. Students learn about the soft skills required for help desk
and customer service positions, and the final chapter helps them prepare for the CCENT certification
exam. Network monitoring and basic troubleshooting skills are taught in context.
Cisco Certified Network Professional (CCNP®) validates the ability to plan, implement, verify and
troubleshoot local and wide-area enterprise networks and work collaboratively with specialists on
advanced security, voice, wireless and video solutions. The CCNP certification is appropriate for
those with at least one year of networking experience who are ready to advance their skills and
work independently on complex network solutions. Those who achieve CCNP have demonstrated
the skills required in enterprise roles such as network technician, support engineer, systems
engineer or network engineer.
CCNP – (ROUTE) Implementing Cisco IP Routing
This course teaches students how to implement, monitor, and maintain routing services in an enterprise
network. Students will learn how to plan, configure, and verify the implementation of complex enterprise
LAN and WAN routing solutions, using a range of routing protocols in IPv4 and IPv6 environments. The
course also covers the configuration of secure routing solutions to support branch offices and mobile
workers. (Exam 642-902)
CCNP – (SWITCH) Implementing Cisco IP Switched Networks
This course teaches students how to implement, monitor, and maintain switching in converged enterprise
campus networks. Students will learn how to plan, configure, and verify the implementation of complex
enterprise switching solutions. The course also covers the secure integration of VLANs, WLANs, voice,
and video into campus networks. (Exam 642-813)
CCNP – (TSHOOT) Troubleshooting and Maintaining Cisco IP Networks
This course teaches students how to monitor and maintain complex, enterprise routed and switched IP
networks. Skills learned include the planning and execution of regular network maintenance, as well as
support and troubleshooting using technology-based processes and best practices, based on systematic
and industry recognized approaches. (Exam 642-832)
IP Telephony Orientation
This IP Telephony Orientation course is designed to help the learner understand that numerous
technologies are involved with IP Telephony. There are many terms and definitions used in regards to
this technology and they are not always synonymous. This course also helps bring clarity to this
technology and builds a base knowledge that can be used in future courses and in the workplace.
IP Telephony Foundation
This IP Telephony Foundation course is designed to begin building the necessary technical foundation for
today’s workforce to become effective IP Telephony engineers. Foundation helps bridge the knowledge
gap between telephony and data networking. Although both technologies involve communication, their
structure, philosophies and support models can vary greatly. As a result there is a need to develop a new
and more close-knit relationship between the two technologies, allowing businesses to achieve the
greatest benefits from this new converged technology.
Quality of Service (QoS)
The IP Telephony Quality of Service (QoS) course starts by discussing the basic concepts and
performance issues that are the driving need for QoS in the network. QoS technologies and standards
are then covered to provide students the necessary knowledge to properly apply QoS in the network.
Finally, the course builds upon this base by providing the configuration know-how to implement the
various QoS mechanisms and technologies to address common performance issues in the network.
Cisco I • CallManager Express™
The CallManager Express course focuses on how Voice over IP (VoIP) works and is configured in a small
deployment using CUCME. Students configure dial plans, voice ports, PSTN connections and Cisco
Unity Express (CUE). The students gain an understanding of PSTN & VoIP theory as well as the
necessary hardware components.
Cisco II • Cisco Unified Communications Manager
Cisco CUCM course helps students understand Voice over IP (VoIP) signaling; Skinny Client
Control Protocol (SCCP), Media Gateway Control Protocol (MGCP) & Session Initiation Protocol
(SIP). Students also integrate and configure voice ports, PSTN connections & setup dial plans.
Principles of Cisco Unified Communications Manager (CUCM) and Cisco Unity (CU) are
IP Telephony Security
The IP Telephony Security course focus on the vulnerabilities associated with the call processor; (CUCM)
Cisco Unified Communications Manager; and discusses the protocols and products used to mitigate
these threats. The course also explores the additional vulnerabilities added by wireless phones and
teaches the student how to catch attacks in progress and how to identify toll fraud.
Enterprise Planning & Design
Enterprise Planning & Design (EDP) is a methodology used to plan, design and implement IP Telephony
technologies. This process utilizes technical elements from previous IP Telephony courses and is based
on real world experiences and techniques. EDP encompasses the entire end-to-end project process
beginning with project initiation and ending with operational transition.
Introduction to Excel 2007
This course introduces construction of spreadsheets using Excel. Topics include worksheet creation and
formulas, functions, what-if analysis, formatting, graphing, and printing.
Intermediate Excel 2007
This course expands upon the introduction courses and includes Excel lists/database, pivot tables,
advanced functions, macros, Excel web tools, and multiple sheet/file manipulation.
Microsoft PowerPoint 2007
In this course students learn how to use PowerPoint to produce professional-looking presentations.
Students learn how to apply styles and use templates, create master attributes with slide master, and
develop note pages and handouts for a slide show.
Microsoft Word 2007
This course is designed for students wishing to acquire word processing knowledge for personal or
professional use. The course covers formatting, printing, tabs, tables, newsletters, mail merge, styles,
desktop publishing, macros, web page creation, and online forms.
Introduction to Access 2007
This course introduces database concepts and techniques to users and designers of database systems
using Access. Topics include relational database concepts, building and customizing tables, creating
queries, and constructing basic forms and reports.
Intermediate Access 2007
This course expands upon the introduction course and includes advanced form and report construction,
data access pages, and advanced queries.
Microsoft Project 2007
Students use Microsoft Project and are introduced to project management theory and application. Topics
in this course include: creating a project to include task definition and dependencies; examination of
critical path, constraints, and earned value; allocation of resources; assigning resources and project
costs; tracking progress; and sharing of project information.
The Microsoft Certified Technology Specialist (MCTS) certifications provide the foundation for
Microsoft Certification. These certifications are designed to validate your skills on the features
and functionality of key technologies. You can show your depth of knowledge in one specific
technology, earn multiple MCTS certifications to show breadth across different products, or build
on the MCTS to earn a Microsoft Certified IT Professional (MCITP) certification.
The Microsoft Certified IT Professional (MCITP) certification helps validate that an individual has
the comprehensive set of skills necessary to perform a particular job role, such as database
administrator or enterprise messaging administrator. MCITP certifications build on the technical
proficiency measured in the Microsoft Certified Technology Specialist (MCTS) certifications.
Therefore, you will earn one or more MCTS certifications on your way to earning an MCITP
Windows Operating Systems
Covers the features and procedures to deploy, support and troubleshoot the current dominant version of
MS Windows desktop operating system in a variety of stand-alone and network operating system
environments. Students will develop awareness of the issues and specifications needed to effectively
plan, implement and manage deployment of the current operating system.
Windows OS & Application Support
Provides in-depth study of Installing Windows; Customizing and Configuring Windows; Installing,
Configuring, and Troubleshooting Devices; Configuring Windows Security; Configuring Networking;
Troubleshooting and Repairing Networking; Troubleshooting and Repairing Windows; all the functions
and features of installing, configuring, and maintaining Microsoft Office on the Windows operating system
such as configuring Internet Explorer and Outlook; resolving issues related to customizing and
personalizing Office Applications; identifying and troubleshooting network problems; configuring Office
security settings; and monitoring security vulnerabilities and updates. This course provides detailed
activities that let you experience firsthand the processes involved in desktop support.
Windows Server Network Infrastructure
Explores Windows Server networking and helps the student prepare for the MCTS/MCITP Exam for
Windows Server Network Infrastructure. The course focuses on configuring, managing, and
troubleshooting networking features and services in a Windows Server environment.
Windows Server Directory Services
Prepares student to develop the skills needed to manage a Windows Server system and to prepare to
pass the MCTS certification exam. While the focus of topics is on the configuration of Active Directory and
related services, coverage of Windows foundational topics such as the file system and networking are
also included. Extensive coverage begins with an introduction to Windows Server and goes on to active
directory design, account management, group policy management and configuration, certificate services,
AD LDS, AD RMS, AD FS, server core, Windows Hyper-V virtualization, and server management.
Windows Server Administration
Prepares the student to design, deploy and manage the infrastructure, Web, and IT application servers.
As a Server Administrator, you will understand how to manage the server operating system, file and
directory services, distribute software, patches, and updates, profile and monitor assigned servers, and
Give web pages, reports, presentations, and brochures professional flair with PhotoShop's powerful
design tools. Topics include image acquisition, manipulation, design, creation, exportation, photo
restoration and manipulation, toolboxes and filters. Discuss image resolution, size, printing, and web
production. Exercises will emphasize technique and aesthetics, and will cover both web and non-web
Do you design brochures, newsletters, books, magazines or even for the web? Use Adobe InDesign CS5
to design professional looking documents and print layouts. This course covers a broad scope of topics
that will provide an overview of the application so you can start creating documents right away.
Create vector-based images and text using this Adobe Illustrator. Learn to use Illustrator tools to create
stunning graphics with infinite applications in web and print production.
After taking this class, you will be able to create, edit, and secure PDF documents as well as build
interactive PDF forms. Students will also create presentations; add navigation, interactivity and media
clips, use review/comment tools, create forms and templates enabled for Internet and import/export data.
Explore the effectiveness of animation formats such as Adobe Image Ready to create dynamic web
animations. Use Macromedia Flash's powerful drawing, tweening, animation, and audio functions to build
interactive content for your web site. Topics include: navigating the Flash environment, working with
colors and text, timelines, motion and shape tweening, masking, sound files and much more.
An in-depth exploration of this industry-standard web creation tool. Topics include: the Dreamweaver
interface, site control, linking, typography, tables, layout, frames, rollovers, cascading style sheets, forms,
and automation. You will also explore more advanced features and tools to add functionality and creativity
to your web site. Topics include: HEAD tags, cascading and linked style sheets, forms and libraries,
rollovers, Flash objects, behaviors, layers, timelines and automation.
This class is designed for students who intend to take Java Programming who do not have prior
knowledge of any programming language. Topics covered include: the computer programming
environment, fundamental language constructs (selection and repetition), introductory algorithms,
program flow, logical expression, input from the keyboard, output to a printer, methods and objects, and
This course introduces object oriented programming using Java. Topics include objects and classes,
organizing data, inheritance, graphics and graphical user interfaces, API support. This course is designed
for students who are familiar with basic programming concepts including branching, looping, subroutines,
Advanced Java Programming
This course introduces advanced Java programming concepts and techniques. Topics include Exception
Handling, Multithreading, Multimedia, Files and Streams, JDBC, Servlets, RMI, Networking, Java Utilities
package, Collections, JavaBeans.
This class introduces computer problem solving using C++ and an object oriented approach. Topics
include data types, control structures, I/O streams, functions, arrays, structures, pointers, searching,
sorting, and recursion. This course is designed for those students with no prior programming experience.
Visual Basic Programming
This class emphasizes the VB controls and the programming interface and environment. Designed for
students who are already experienced in an upper level programming language and who desire to learn
Visual Basic. Topics include Event-Driven and Object-Oriented Programming, single and multiple forms,
controls, properties, coding behaviors for events, writing code modules, adding graphics and database
CompTIA A+ Certification
The CompTIA A+ certification is the industry standard for computer support technicians. The
international, vendor-neutral certification proves competence in areas such as installation,
preventative maintenance, networking, security and troubleshooting. CompTIA A+ certified
technicians also have excellent customer service and communication skills to work with clients.
IT Essentials: PC Hardware & Software
The PC Hardware and Software Course provides a comprehensive over-view of computer fundamentals
and an introduction to advanced concepts and helps prepare students for a CompTIA A+ Certification.
Introduction to Computers
This class provides hands-on experience using Windows, word processing, spreadsheets, the internet
and database software. This class also provides an understanding of the principles underlying computer
hardware and software, telecommunications, computers in business, ethics, social issues, computer
security and future trends.
Fundamentals of IT Technology
This program is for individuals who have little or no experience with computers, but would like to gain the
confidence and knowledge to configure, run and maintain personal computers. Individuals will also learn
some basic networking skills. Topics covered; computer components, windows settings & security,
customizing internet explorer, multimedia devices, network protocols & connections, safety & green IT
CompTIA Linux+ / LPIC-1 Certifications
CompTIA Linux+ Powered by LPI is a high-stakes, vendor-neutral certification that validates the
fundamental knowledge and skills required of junior Linux administrators.
Powered by LPI consists of two exams, LX0-101 and LX0-102. The exams cover system
architecture; Linux installation and package management; GNU and Unix commands; devices,
Linux filesystems, and the Filesystem Hierarchy Standard. Professionals who pass the exam can
work at the Linux command line, perform maintenance tasks, assist users, and install and
Administrating a Linux Operating System
This class provides basic installation, operation, security, troubleshooting and basic Linux hardware
services for the Linux operating system on workstations and servers. This course helps students prepare
for CompTIA's Linux+ / LPIC1 certification exam, which covers the knowledge and skills essential for
becoming a successful Linux administrator.