Ian R Fielder

snowpeaschocolateManagement

Nov 18, 2013 (3 years and 6 months ago)

85 views


Ian R Fielder


‘FM Service Industry Perspective
USA and The U.K.’


A Global View of Facilities Management


In the beginning there was FM?


Typical corporate structure


The Supplier Base!


Where in the World


Why are people attracted to It?


Understanding the business strategy


What is
Facilities Management

Today?


FM tomorrow?


What is Integrated Facilities Management?

Core
Business

Accounts

IT

Personnel

Purchasing

Distribution

Transport

Property &
Facilities


Focus on Core Business


Reduced Costs


Increased Flexibility


Improved Service Quality


Introduce Best Practice


Establish a Vehicle for Change

Drivers for
Change

Typical Corporate Structure

Strategic

Tactical

Operational

Typical Corporate Structure

Fleet

Management

Projects

Fabric

Landscape

Cleaning

Catering

Security

M&E

Operational

Office

Services

Purchasing

Typical Corporate Structure

Operational

M&E

and

Security

Catering

&

Cleaning

Office

Services

&

Purchasing

&

Fleet

Management

Typical Corporate Structure

Non
-
core

Consolidation


Facilities

Management

The Supplier Base

Single Service Providers

Management


Buy
-
Outs

Key Clients in Europe

UK


3COM


AMEX


BARCLAYS BANK


BAT


BP


CSC


EDS


EXXONMOBIL


BAE SYSTEMS


IBM


PERKINS

BELUX


IBM


BP


EWALS CARGO
CARE


JOHNSON &
JOHNSON MEDICAL


ASG


JP MORGAN BANK


LEVEL 3

HOLLAND


IBM


INTERPAY


CSC


PHILIPS


BP


MINDPORT


TELEMEDIA

NORWAY


IBM


PRICEWATER
-
HOUSE COOPERS

SWEDEN


IBM


UPPSALLA UNI.


SUN MICRO

DENMARK


IBM


CSC


BRUHN (CANON)


ERICSSON

FINLAND


IBM


ORACLE

IRELAND


IBM

FRANCE


SUN
MICROSYSTEMS


GE MEDICAL


GE CAPITAL
FLEET SERVICES


LEVEL 3

PORTUGAL


IBM


PRICEWATER
HOUSE COOPER

GERMANY


SFLB BERLIN


BELL ATLANTIC


JC AUTO (ASG)


WACKER CHEMIE


SUN MICRO


DEUTSCHE BAHN

ITALY


ENI
-
AGIP


IBM


PHARMACIA


SICOR


GFT


FERRE


BULL


PRUDENTIAL


INFOSTRADA

GREECE


IBM


BP/MOBIL


PRICEWATER
HOUSE
COOPER

TURKEY


IBM

ISRAEL


IBM


3COM

SPAIN


CISCO


BRITISH COUNCIL


IBERDOLA


BP/MOBIL


SUN MICRO


BANK OF AMERICA

SOUTH AFRICA


IBM


EDS


BAT


SAB


OLD MUTUAL INSURANCE


ORACLE


VODACOME


SUN HOTELS

SWITZERLAND


SUN MICRO


NOVARTIS

JCIFM Across the World

Providing Services for over 1
Billion sq. ft. of property

2

1

3

4

9

5

14

6

8

7

10

11

15

16

17

18

12

13

JCI Corporate HQ
Milwaukee, WI

JCIFM HQ

Atlanta

Canada

Brazil

United Kingdom

Germany

France

Italy

Netherlands

Spain

Scandinavia

Belgium

SEMEA

(Portugal, Greece,
Turkey, M.East)

Thailand

Malaysia

Singapore/Hong Kong

Australia

South Africa

Japan

1

2

8

6

9

3

5

4

7

10

12

13

14

15

11

16

18

17

19

19

Business Context

Understanding the Business
Strategy

Fulfilment

Develop the

Implementation

Plan

Provide & Manage the Working Environment

Implement the Plan

Manage & Operate
the Estate


Mission & CSFs


Business Trends


Financial Objectives


Core/Non Core Direction


Image


Organisation


Info Systems


Performance Review


Market Analysis


Workplace Innovation


Financial Risk Analysis


Prepare Outline Brief


Negotiate with Authorities


Appoint the Team


Risk Management Strategy


Measurement Criteria


Project Management


Design


Construction


Procurement


Control of Cost, Risk &


Programme


Marketing & Disposal


Asset Management


Estate Management


Building & Services
Management


Change Management


Statutory Compliance


Environment Health &
Safety


User Satisfaction


Measure Performance

Understand the

Business

Strategy

Property Strategy

Identify the Options


Procurement Route


Lease vs Buy


Workplace Development


Develop the

Development

Johnson Controls in the UK

Integrated

Facility Management

Real Estate

Services

Design and

Construction

Facilities

Management

Site

Services


Lease Admin
and Auditing


Real Estate
Reporting


Asset Mgmt


Space Planning


Construction Mgmt


Space Utilisation
Strategies


Engineering
Services


Workplace
Consulting


Client Interface


Service Delivery
Performance


Operation Budget
Accountability


Contract Management


Change Management


Reprographic
s


Mailroom


Security


Food
Services


Reception


Telephonists

Financial

Management and
Reporting

Information

Technology

Vendor
Management and
Purchasing

Technical and
Environmental
Support

Human
Resources


Budgeting


Billings


Accounts Payable


Work Control


Data Warehouses


Strategic Planning


Purchasing


Subcontract Mgmt


Specifications and
Applications


Engineering Support


Safety Training


Quality Training


Labour Relations


Wage and Benefit Mgmt


Staff and Transitions

Help Desk

Building
Services


Operations &
Maintenance


Cleaning


Rearrangements


Energy
Management

Quality Building Environments


Safe & Secure


Healthy


Comfortable


Productive


Energy Efficient

World leader in creating and managing

Quality Building Environments

that are:

By using global, expert knowledge of
buildings to provide technologically
advanced, innovative solutions

Johnson Controls in the USA


Facility Operations Services:


Operations & Maintenance


Building Management Systems


Systems Integration incl. Fire & Security


Computerised Maintenance Management


Financed Projects/Retrofits


Energy & Environmental Control


HVAC/Refrigeration Products

Our Service Philosophy

Understanding Client’s

Business Needs

Consistent National Approach

Asset Management

Business Continuity

Energy

Management

What is ‘Facilities Management’ Today?

Non
-
core

Contracted

Services

Technical

Maintenance

Refuse

Collection

Carpark

Management

Public

Infrastruture

Maintenance

Other

Corporate

Support

Infrastructure

IT

Payroll

Fleet

Temp

Staff

Legal

Workplace

Related

Asset

Ownership

Asset

Management

Property

Management

Facilities

Management

Technical

Services

Commodity

Services

The Market Today


Roadmap


IT


Petrochemical


Government


Finance


Manufacturing


Pharmaceutical


Telecommunication

Drivers


Focus on Core Business


Reduced Costs


Increased Flexibility


Improved Service Quality


Introduce Best Practice


Establish a Vehicle for Change


Risk Transfer

Outsourcing: Are we only at the beginning?


What has changed?


Commercial PFI’s


Asset Purchase & lease back


Short term lets


Globalisation


People are the asset


The Shared Service Business Unit