Ian R Fielder

Ian R Fielder


‘FM Service Industry Perspective
USA and The U.K.’


A Global View of Facilities Management


In the beginning there was FM?


Typical corporate structure


The Supplier Base!


Where in the World


Why are people attracted to It?


Understanding the business strategy


What is
Facilities Management

Today?


FM tomorrow?


What is Integrated Facilities Management?

Core
Business

Accounts

IT

Personnel

Purchasing

Distribution

Transport

Property &
Facilities


Focus on Core Business


Reduced Costs


Increased Flexibility


Improved Service Quality


Introduce Best Practice


Establish a Vehicle for Change

Drivers for
Change

Typical Corporate Structure

Strategic

Tactical

Operational

Typical Corporate Structure

Fleet

Management

Projects

Fabric

Landscape

Cleaning

Catering

Security

M&E

Operational

Office

Services

Purchasing

Typical Corporate Structure

Operational

M&E

and

Security

Catering

&

Cleaning

Office

Services

&

Purchasing

&

Fleet

Management

Typical Corporate Structure

Non
-
core

Consolidation


Facilities

Management

The Supplier Base

Single Service Providers

Management


Buy
-
Outs

Key Clients in Europe

UK


3COM


AMEX


BARCLAYS BANK


BAT


BP


CSC


EDS


EXXONMOBIL


BAE SYSTEMS


IBM


PERKINS

BELUX


IBM


BP


EWALS CARGO
CARE


JOHNSON &
JOHNSON MEDICAL


ASG


JP MORGAN BANK


LEVEL 3

HOLLAND


IBM


INTERPAY


CSC


PHILIPS


BP


MINDPORT


TELEMEDIA

NORWAY


IBM


PRICEWATER
-
HOUSE COOPERS

SWEDEN


IBM


UPPSALLA UNI.


SUN MICRO

DENMARK


IBM


CSC


BRUHN (CANON)


ERICSSON

FINLAND


IBM


ORACLE

IRELAND


IBM

FRANCE


SUN
MICROSYSTEMS


GE MEDICAL


GE CAPITAL
FLEET SERVICES


LEVEL 3

PORTUGAL


IBM


PRICEWATER
HOUSE COOPER

GERMANY


SFLB BERLIN


BELL ATLANTIC


JC AUTO (ASG)


WACKER CHEMIE


SUN MICRO


DEUTSCHE BAHN

ITALY


ENI
-
AGIP


IBM


PHARMACIA


SICOR


GFT


FERRE


BULL


PRUDENTIAL


INFOSTRADA

GREECE


IBM


BP/MOBIL


PRICEWATER
HOUSE
COOPER

TURKEY


IBM

ISRAEL


IBM


3COM

SPAIN


CISCO


BRITISH COUNCIL


IBERDOLA


BP/MOBIL


SUN MICRO


BANK OF AMERICA

SOUTH AFRICA


IBM


EDS


BAT


SAB


OLD MUTUAL INSURANCE


ORACLE


VODACOME


SUN HOTELS

SWITZERLAND


SUN MICRO


NOVARTIS

JCIFM Across the World

Providing Services for over 1
Billion sq. ft. of property

2

1

3

4

9

5

14

6

8

7

10

11

15

16

17

18

12

13

JCI Corporate HQ
Milwaukee, WI

JCIFM HQ

Atlanta

Canada

Brazil

United Kingdom

Germany

France

Italy

Netherlands

Spain

Scandinavia

Belgium

SEMEA

(Portugal, Greece,
Turkey, M.East)

Thailand

Malaysia

Singapore/Hong Kong

Australia

South Africa

Japan

1

2

8

6

9

3

5

4

7

10

12

13

14

15

11

16

18

17

19

19

Business Context

Understanding the Business
Strategy

Fulfilment

Develop the

Implementation

Plan

Provide & Manage the Working Environment

Implement the Plan

Manage & Operate
the Estate


Mission & CSFs


Business Trends


Financial Objectives


Core/Non Core Direction


Image


Organisation


Info Systems


Performance Review


Market Analysis


Workplace Innovation


Financial Risk Analysis


Prepare Outline Brief


Negotiate with Authorities


Appoint the Team


Risk Management Strategy


Measurement Criteria


Project Management


Design


Construction


Procurement


Control of Cost, Risk &


Programme


Marketing & Disposal


Asset Management


Estate Management


Building & Services
Management


Change Management


Statutory Compliance


Environment Health &
Safety


User Satisfaction


Measure Performance

Understand the

Business

Strategy

Property Strategy

Identify the Options


Procurement Route


Lease vs Buy


Workplace Development


Develop the

Development

Johnson Controls in the UK

Integrated

Facility Management

Real Estate

Services

Design and

Construction

Facilities

Management

Site

Services


Lease Admin
and Auditing


Real Estate
Reporting


Asset Mgmt


Space Planning


Construction Mgmt


Space Utilisation
Strategies


Engineering
Services


Workplace
Consulting


Client Interface


Service Delivery
Performance


Operation Budget
Accountability


Contract Management


Change Management


Reprographic
s


Mailroom


Security


Food
Services


Reception


Telephonists

Financial

Management and
Reporting

Information

Technology

Vendor
Management and
Purchasing

Technical and
Environmental
Support

Human
Resources


Budgeting


Billings


Accounts Payable


Work Control


Data Warehouses


Strategic Planning


Purchasing


Subcontract Mgmt


Specifications and
Applications


Engineering Support


Safety Training


Quality Training


Labour Relations


Wage and Benefit Mgmt


Staff and Transitions

Help Desk

Building
Services


Operations &
Maintenance


Cleaning


Rearrangements


Energy
Management

Quality Building Environments


Safe & Secure


Healthy


Comfortable


Productive


Energy Efficient

World leader in creating and managing

Quality Building Environments

that are:

By using global, expert knowledge of
buildings to provide technologically
advanced, innovative solutions

Johnson Controls in the USA


Facility Operations Services:


Operations & Maintenance


Building Management Systems


Systems Integration incl. Fire & Security


Computerised Maintenance Management


Financed Projects/Retrofits


Energy & Environmental Control


HVAC/Refrigeration Products

Our Service Philosophy

Understanding Client’s

Business Needs

Consistent National Approach

Asset Management

Business Continuity

Energy

Management

What is ‘Facilities Management’ Today?

Non
-
core

Contracted

Services

Technical

Maintenance

Refuse

Collection

Carpark

Management

Public

Infrastruture

Maintenance

Other

Corporate

Support

Infrastructure

IT

Payroll

Fleet

Temp

Staff

Legal

Workplace

Related

Asset

Ownership

Asset

Management

Property

Management

Facilities

Management

Technical

Services

Commodity

Services

The Market Today


Roadmap


IT


Petrochemical


Government


Finance


Manufacturing


Pharmaceutical


Telecommunication

Drivers


Focus on Core Business


Reduced Costs


Increased Flexibility


Improved Service Quality


Introduce Best Practice


Establish a Vehicle for Change


Risk Transfer

Outsourcing: Are we only at the beginning?


What has changed?


Commercial PFI’s


Asset Purchase & lease back


Short term lets


Globalisation


People are the asset


The Shared Service Business Unit