6.1.11_Pepsi_Managed Servcies_Overviewx - Motorola Solutions

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Nov 18, 2013 (3 years and 10 months ago)

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1

MANAGED ENTERPRISE
MOBILITY SERVICES



June,
2011 |
Managed Services & Solutions

MOTOROLA SOLUTIONS

PAGE
2

MANAGED
ENTERPRISE MOBILITY
SERVICES



NETWORK


MANAGEMENT



SECURITY


MANAGEMENT



DEVICE


MANAGEMENT


INTEGRATED SERVICE


MANAGEMENT


BOTTOM
-
LINE


BUSINESS RESULTS

INCREASE

PRODUCTIVITY


REDUCE OPERATING
COSTS AND RISKS


SPEED CUSTOMER
RESPONSE


OPTIMIZED MOBILITY


PERFORMANCE

Optimize performance of your mobility environment to:



Empower mobile workers



Enable real
-
time data and analytics



Engage customers

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3

MANAGED SERVICE FEATURES

PROACTIVE AND RESPONSIVE


Managed Services
Delivery Center


Responsive


Technical Help Desk support


Remote device login and troubleshooting


Multi
-
lingual capability


Integration with repair and ISV processes



Proactive


Software Management

-
Device software rollout planning &
deployment


Device Management

-
Device profile management & maintenance

-
Active management of asset register /
database


Monitoring & Prevention

-
Battery analysis & reporting

-
Device audits & utilization

-
Memory utilization & analysis


Security

-
Identification of potential lost/stolen devices

-
Remote device wipe


Reporting



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4

REQUIREMENTS & CHALLENGES




Long Cycle Times & Help Desk
Burden


Issue Resolution / FCR


Manage Repair Cycles


Demand for Scale & Investment


Continual need for skilled resources


Support growing use of mobility


Process Engineering


Keeping Assets Employed


Reduce number of devices in repair


Reduce ‘No Trouble Found’


Reduction in Spare Pool



Deployment & Training




Device Visibility & Control


Location & status


Utilization performance


Profile control


Application Management


Releases & version control


Controlled, rapid & quality rollout


Underutilized Tools


Not leveraging the
full power of a tool


Staffing
/ Focus


In house specific expertise



Connected Customer Help Desk


Staff to support connected customers


Knowledge base on Android, IOS, etc..


Lower Operating Costs

Improve End
-
User Workforce Productivity

Improve the Quality of
Solutions and
Processes

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5

OPERATIONAL REALITY

Ensuring connectivity to your internal
customers is business
-
critical


The lack of uptime on mobile devices
can drastically effect key
core business
processes in direct line
of:


Servicing customers


Driving revenue


Increasing
customer
satisfaction


Executing job functions


Asset Management


Software Deployments

Predictable availability and performance are
must haves

All of these issues effect Pepsi Beverages ability to Sell Soda

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6


Managed networks, devices and security solutions


Security assessment, policy, design and implementation


Dedicated 24x7x365 Security Operation Center


Regular customized technical reports


Mobile device management and
security, coexists in a multi
-
vendor environment

SECURITY CONSULTING

MANAGED

SERVICES


Security Assessment


AirDefense Implementation


PCI Design & Implementation


Penetration Testing


Security Implementation


Managed Mobile Computing


Managed WLAN & Security


Managed Guest Access (Hot Spot)


Telecom Expense Management


Managed
Wired Infrastructure

APPLICATIONS

AND HOSTING

MANAGED NETWORKS

AND SECURITY

NETWORK DESIGN
INTEGRATION & OPTIMIZATION

PRACTICE AREAS

PRACTICE AREAS:

MANAGED NETWORKS AND SECURITY

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7

EXTENSIVE
TEM
CAPABILITIES FOR
DIRECT
CLIENTS:



Wireless: (Software and Services)

(Available Globally)




Wireless Expense Management



Wireless Audit and Optimization



Wireless Policy Creation



Wireless Procurement and Helpdesk


Wireline:

(Software and Services)

(Available Globally


50+
Countries)




Wireline Audit and Optimization



Site Audit



Wireline Inventory Build



Wireline MACD



Benchmarking and RFP management


TEM Back
-
office: (Services)



TEM Staff Augmentation (telecom analysts in India)



Total Lifecycle Management (end
-
to
-
end TEM managed service)



TEM Application Management (operating several TEM applications)



Global TEM Invoice Management (including translation)



TEM Best Practices Consulting and Process Re
-
engineering



Custom TEM Projects (including historical audits and clean
-
ups)



Telecom Expense Management

A Pre
-
Engagement
Savings Analysis
will be performed
at no cost to PBC

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8

MOBILEMANAGER:



INVENTORY MANAGEMENT

Maintain up
-
to
-
date inventory of

users, services, devices, cost centers

FINANCIAL MANAGEMENT



Cost allocation and payment file creation



Personal vs. business spend

AUDIT AND OPTIMIZATION

View and approve GSG’s audit and
optimization recommendations

MONITORING
& ANALYTICS



Pre
-
built spend and trending analytics



On
-
the
-
fly custom report creation




ORDER MANAGEMENT

Easily order approved approved devices,

plans and accessories

HELPDESK

Trouble ticketing routing engine

SOFTWARE MODULES

Immediate savings averaging $150
-
$200/device plus extensive recurring cost
avoidance services


A “total savings solution” including
change management
-

Average ROI 10X

Telecom Expense Management