Title:
Senior Web Services Advisor
1
Filename:
snortfear_9ea4d15e
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d070
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4397
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b7a4
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ea599a0664bf.docx
Owner:
Mei Taare, Divisional Manager, Communications and Marketing
Date Published:
May 2012
POSITION DESCRIPTION
–
SENIOR WEB SERVICES ADVISOR
1
Purpose of Position
The purpose of this position is to develop, administer and maintain Hutt City Council’s
external websites and internal intranet using a content management system, ensuring that it
is effective, efficient, and current and meets e
-
government requirements.
2
Position Dimensions
CURRENT DATA
Number of people reporting directly to you:
Nil
Total
number of employees under your control:
Nil
Operating budget:
Nil
Other direct costs under your control:
Nil
Other information:
Comments of any changes likely within 12 months:
Position Title: Senior Web Services Advisor
Division: Communications and Marketing
Date:
Group: Strategic Services
Position
Grade:
Location:
30 Laings Road, Lower Hutt
Salary Range:
$
-
$
Incumbent:
Signature:
Reports to:
Signature:
Title:
Senior Web Services Advisor
2
Filename:
snortfear_9ea4d15e
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d070
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4397
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b7a4
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ea599a0664bf.docx
Owner:
Mei Taare, Divisional Manager, Communications and Marketing
Date Published:
May 2012
3
Major Activities
KEY TASKS
% OF
TOTAL
JOB
OBJECTIVE
MEANS
IMPORTANCE
(H
IGH
,
MED
,
LOW
)
T
ECHNICAL TASKS
1. Develop,
support and
maintain the
council websites
both internally
and externally
to:
Inform and
promote city
council affairs
and activities
through our
websites.
Encourage
participation in
local government
democracy
.
Install and
manage corporate
branding for the
internet and
intranet.
30%
The internet ensures
Hutt City Council’s
residents and
ratepayers receive
timely and easy to
access information
about council
activities and
services.
Ensure web service
s
are effective and
support the council’s
business objectives
and goals.
The intranet
provides staff with
timely and easy to
access information
about council
activities and
services.
Ensure the websites
correctly reflect the
council’s visual
identity, corp
orate
branding and logo
ensuring ‘look and
feel’ is correct and
consistent.
Ensure all opportunities are
identified and responded to
appropriately to meet council
and business requirements
Contribute to e
-
strategy
Identify opportunities for e
-
solutions to
meet business
needs. Implement where
appropriate.
Manage and maintain the
Council’s web services
ensuring they remain relevant
to council’s business
Work closely with web
designer and developer
(suppliers or contractors) as
necessary
Ensure web sites and
web
applications are user
-
tested
Ensure council web content is
kept up to date. Provide
advice and support
accordingly.
Deliver service in a customer
focused manner
Manage delivery of web
services projects
Where appropriate work with
CIO and IT managers
to
provide web services support
H
IGH
Title:
Senior Web Services Advisor
3
Filename:
snortfear_9ea4d15e
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d070
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4397
-
b7a4
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ea599a0664bf.docx
Owner:
Mei Taare, Divisional Manager, Communications and Marketing
Date Published:
May 2012
KEY TASKS
% OF
TOTAL
JOB
OBJECTIVE
MEANS
IMPORTANCE
(H
IGH
,
MED
,
LOW
)
2
. Development
and delivery of
the e
-
council
strategy,
including the
development of
the internet and
intranet strategy
and its
implementation.
20%
Provide advice that
ensures the council’s
web strategy meets
its
current and
future technology
needs.
To ensure the best
use of technologies is
achieved through
innovation and best
practice.
Seek opportunities to enhance
business benefits of the web
through innova
tion and
industry best practice
Manage delivery of web
se
rvices projects
Where appropriate work with
CIO and IT managers to
provide web services support
Monitor e
-
government
initiatives and audit websites
to ensure compliance
H
IGH
3. Manage web
content
.
20%
To ensure customers
can readily and
easily access
accurate information
from both the
internet and intranet.
Ensure that web sites
are effective and
reflect the most
accurate and current
information
available.
Work closely with
communications
and
marketing colleagues to
ensure updates are uploaded
in a tim
ely fashion
Enable business owners/web
authors to update their pages
easily and accurately
Ensure the intranet provides
timely and easy access to
council information
Provide advice, guidance and
support to web authors to
help meet the e
-
council
strategy
Develop and maintain user
manu
als and technical
documentation
Carry out web publishing
tasks as required
H
IGH
Title:
Senior Web Services Advisor
4
Filename:
snortfear_9ea4d15e
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d070
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4397
-
b7a4
-
ea599a0664bf.docx
Owner:
Mei Taare, Divisional Manager, Communications and Marketing
Date Published:
May 2012
KEY TASKS
% OF
TOTAL
JOB
OBJECTIVE
MEANS
IMPORTANCE
(H
IGH
,
MED
,
LOW
)
4. Training and
support for
websites,
including
establishing
systems and
guidelines for the
maintenance and
updating of sites
by editors and
publishers.
10%
Ensure web authors
and business owners
get the appropriate
training and support
to enable web
publishing tasks.
Develop and
maintain user
manuals and
technical
documentation.
Provide training on the
content management systems
used at the c
ouncil
Provide day to day support
for web publishing
Provide best practice advice
Ensure all web sites and web
applications are user
-
tested
thoroughly before approving
release
Keep web authors and
business owners informed on
updates and changes
to
Content
Management
Software
Proactively interact with staff
to provide knowledge,
understanding and support
for online content
MED
5.Manage
supplier
relationships
.
10%
To ensure
partnership with
suppliers and
contractors benefit
the council
financially
.
Maintain positive working
relationships with current
suppliers
Build relationships with
approved new suppliers
,
other sites and organisations
MED
Title:
Senior Web Services Advisor
5
Filename:
snortfear_9ea4d15e
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d070
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4397
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b7a4
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ea599a0664bf.docx
Owner:
Mei Taare, Divisional Manager, Communications and Marketing
Date Published:
May 2012
C
OMPLYING WITH
HCC
POLICES
6
.
Ensure a safe
working
environment is
maintained.
5
%
To ensure
compliance
with the
Health and Safety in
Employment Act,
ensuring HCC is not
exposed to
unnecessary risks or
costs associated with
non
-
compliance.
Identify and report hazards to
the Health & Safety team or
your manager, and
recommend actions in order
to eliminate, is
olate or
minimise them.
Utilise operational safety
procedures consistent with
the Health and Safety in
Employment Act, and comply
with safe operating practices.
Maintain a safe working area,
ensuring customers and
visitors are not exposed to
unnecessary ri
sks.
L
OW
7.
Abide by
council’s policies
and 汥杩l污瑩癥t
o扬楧at楯ns
㔥
Ensure any statutory
obligations are
discharged in
accordance with the
correct procedure
and to minimise the
risk to council of
non
-
compliance.
Carry out any other duties
that may be
assigned by the
Supervisor/Manager.
Uphold the principle of Equal
Employment Opportunities
as well as "the good
employer" principle of the
Local Government
Amendment Act 2002.
Have a clear understanding
of your responsibilities under
the Health & Safety in
Employment Act 1992.
Demonstrate a clear
perception of the intent of,
and commitment to, the
application of the principles
of the Treaty of Waitangi
Participate in corporate
emergency and civil defence
planning, training and
operations under the
direction
of the Emergency
Management Controller
L
OW
Title:
Senior Web Services Advisor
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Filename:
snortfear_9ea4d15e
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d070
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4397
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b7a4
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ea599a0664bf.docx
Owner:
Mei Taare, Divisional Manager, Communications and Marketing
Date Published:
May 2012
4
Delegated Authority
DECISIONS EXPECTED
RECOMMENDATIONS
EXPECTED
Ability to negotiate individual employment contracts
Not applicable
Authorise purchases, payment of accounts up to $
Not applicable
Sign
cheques
Not applicable
Speak to media on behalf of HCC
Not applicable
5
Working Relationships
INTERNAL
RELATIONSHIPS
MOST
FREQUENT
CONTACTS
NATURE
OR
PURPOSE
OF
CONTACT
Divisional Manager, Communications and marketing
Communications and marketing
advisors
Regular reporting and advice, collaboration on projects
and liaison on web matters, development, advice and
promotion of web projects and services, support
external and internal communications, identify
opportunities and respond appropriately.
Other duties
as required.
Content providers
Provide advice and training where appropriate, assist
with preparation of content for web site and manage
standards/change control.
IS managers and project managers
Collaboration on projects and liaison on web
matters.
Provide web advice.
EXTERNAL RELATIONSHIPS
MOST
FREQUENT
CONTACTS
NATURE
OR
PURPOSE
OF
CONTACT
Web developers and designers
To provide direction in the development of functions
for the web site and intranet
Title:
Senior Web Services Advisor
7
Filename:
snortfear_9ea4d15e
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d070
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4397
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b7a4
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ea599a0664bf.docx
Owner:
Mei Taare, Divisional Manager, Communications and Marketing
Date Published:
May 2012
6
Training and Experience
Requirements
FORMAL
QUALIFICATIONS/CERTIFICATES:
Essential:
Desirable:
Tertiary qualification in information services or
communication or suitable level of experience
that demonstrates an equal or greater level of
knowledge.
TRAINING
COURSES
COMPLETED:
Essential:
CSS
HTML
Trainer experience
Usability and Accessibility
of website systems
Desirable:
Microsoft IIS Server.
OTHER:
Essential:
A
t least 3
-
5 years’ experience managing
internet and intranet sites
Internet/intranet web design
knowledge
Proven track record of producing and
managing high quality web content
Internet conventions
Html knowledge
Customer focus
Experience in developing and delivering
training programmes
High level of oral and written communication
skills and ability
to develop and document
written procedures and processes
Able to work under pressure and to strict time
constraints
Contributes to the effective performance of the
communication and marketing team.
Desirable:
Title:
Senior Web Services Advisor
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Filename:
snortfear_9ea4d15e
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d070
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b7a4
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Owner:
Mei Taare, Divisional Manager, Communications and Marketing
Date Published:
May 2012
7
Areas of Competency
–
General Position
Value
–
Responsibility
Behaviour
Competency
Required Level
Choose a positive
attitude
Flexibility
Has a can do attitude towards others and in their
approach to work.
Outlook is generally positive
–
a捴楶c汹 獵灰潲p猠瑨攠
捵汴畲c and 癡汵敳映th攠
or条n楳a瑩on.
Lead by example
Team leadership
Acts as a positive role model for others in the team.
Supports team decisions.
Take ownership
Responsibility and
accountability
Takes accountability for personal actions.
Challenge others to
do the right
thing
Performance management
Able to challenge others constructively when
required.
Value
–
Integrity
Behaviour
Competency
Description
Do what you say you
will
Personal effectiveness
Plans own work and organises time and resources
to deliver tasks on
time and to the expected
standards.
Wants to do the job well and regards setbacks as a
learning experience
–
takes pride in being
trustworthy.
Be honest and
trustworthy
Reliability
Is open and able to speak truthfully about any
situation.
Takes pride in
being trustworthy.
Show respect
Respect for others
Takes time for people and shows an interest in them
as colleagues and in their work.
Be loyal
Personal responsibility
Talks positively about the organisation and team
–
publicly supports the organisation
s purpose, values
and goals.
Takes personal responsibility for getting things
done.
Title:
Senior Web Services Advisor
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Filename:
snortfear_9ea4d15e
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b7a4
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Owner:
Mei Taare, Divisional Manager, Communications and Marketing
Date Published:
May 2012
Value
-
Together
Behaviour
Competency
Description
Clarity in
communication
Communication skills
Able to get their message across in a clear and
concise manner
both verbally and in writing.
Listen to understand
Listening and responding
Is approachable and pleasant.
Is not distracted by other things going on, other
people or phones etc and appears attentive when
people are speaking.
Encourage and
support each
other
Relationship building
Has a genuine interest in building relationships
with others.
Seek opportunities to
work with each other
Teamwork
Shares information willingly with team members or
within a group.
Actively participates as part of a team
–
does
his or
her share of the work.
Share information
Interpersonal
understanding
Takes time to listen to the thoughts, opinions and
feelings of others.
Openly shares information
–
answers questions as
an expert when asked.
Show appreciation
Giving feedback
Expresses thanks where appropriate.
Shows a positive attitude towards others.
Have fun together
Having fun at work
Enjoys working with others and able to take a
relaxed approach where appropriate.
Value
–
Excellence
Behaviour
Competency
Description
Be
professional
Personal orientation
Presents a friendly image to colleagues and clients.
Open to feedback about their work.
Focus on service
Customer service
Gives friendly, cheerful service.
Provides information to customers and responds
promptly to
queries, requests and complaints.
Look for success and
celebrate it
Celebrating success
Praises the achievement of others.
Challenge processes
Constructive challenging
Makes constructive suggestions on alternative
approaches to tasks.
Be innovative and
creative
Innovation
Generates new ideas for projects.
Identifies opportunities to develop and implement
new ways of doing things.
Contribute to
improvement
Critical thinking
Able to suggest improvements to work methods
and processes.
Take pride in our
wo
rk
Concern for quality
Sets high standards and aims to deliver high quality
results.
Checks works for errors or omissions.
Title:
Senior Web Services Advisor
10
Filename:
snortfear_9ea4d15e
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d070
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4397
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b7a4
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ea599a0664bf.docx
Owner:
Mei Taare, Divisional Manager, Communications and Marketing
Date Published:
May 2012
Technical Competencies
Competency
Description
Understanding
Council
Demonstrates an understanding of Council, its missions, customers, businesses and
processed and the opportunities for new/enhanced services. Incorporates and
understands the Local Government Act by focusing on the wellbeing of the
community from social, ec
onomic, cultural and environmental perspectives.
Community
Awareness
Bases decisions and actions on a thorough understanding of the character and
culture of the community.
Te Tiriti o Waitangi
Demonstrates a recognition of the importance of Council’s Te
Tiriti o Waitangi
Charter and applies these principles to work practices
Political Acumen
Understands the political nature of Council’s work, and its policy development and
implementation role at a local, regional and national level. Demonstrates a
commitment to democratic principles by respecting the roles of elected members,
community interes
t groups and the decision making process.
Legislative
Understanding
Has an understanding of how relevant legislation impacts on their position. Able to
provide guidance and advice where appropriate and can apply legislative concepts
to actual situations.
Project Management
Takes an active role in developing, leading and implementing significant activities
and projects within Council. Takes responsibility for their own and others actions
and takes overall accountability for the effectiveness of the proce
ss as well as the
outcome.
Administrative
efficiency
Successfully manages administrative systems and functions in an efficient and
accurate manner. Understands the need for attention to detail, can prioritise
workload and use systems and resources appropr
iately.
Technical Literacy
Has a strong understanding of technical equipment that supports activities within
Council. Has a superior knowledge of IT packages, assists others to access
information and understands how to achieve effective processes in a tim
ely manner.
Specialist Knowledge
Has achieved a high level of performance and specialist knowledge in a
technical/professional area. Able to provide specialist input in a number of
situations and are regarded by other parts of the organisation as having s
uperior
knowledge in their area.
Health and Safety
Understands the principles of working in a healthy and safe environment. Ensures
Health and Safety systems and processes are followed, and takes active steps to
ensure their own well being and the
wellness of others.
Analytical Thinking
problem solving
Comprehends a situation and breaks it down into components, identifying key or
complex issues. Can interpret and link information to resolve problems
Strategic thinking
Understands rapidly changin
g trends, threats, strengths and weaknesses to the
wider council. Ensures alignment with the Organisation’s vision and values
Title:
Senior Web Services Advisor
11
Filename:
snortfear_9ea4d15e
-
d070
-
4397
-
b7a4
-
ea599a0664bf.docx
Owner:
Mei Taare, Divisional Manager, Communications and Marketing
Date Published:
May 2012
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