Title of Study or Research Topic

sleeperhihatManagement

Nov 7, 2013 (3 years and 9 months ago)

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Title of Study or Research Topic


Detailed Questionnaire

Name:







Organization:







Phone:







Full address:







Fax:







City/State/Zip:







E
-
mail:







Web site:







Job title:









This survey is designed to examine the practices and processes your organization employs to

TOPIC OF INTEREST
. This survey questionnaire should take about
an hour

to complete.

Instructions:




Before completing this survey, please read the following terms and conditions and
check this box to indicate your agreement to them.

By completing this survey I understand
that the data will be aggregated, blinded and used for analysis.
Organization
-
specific data
entered
and submitted
by me to complete the survey is confidential and subject to
APQC's
(replace this privacy pol
icy with your own)

privacy policy
. Any other information disclosed
by
YOUR ORGANIZATION NAME

to me is confidential. The data collected and m
aintained for
the purposes of this study shall be owned by
YOUR ORGANIZATION NAME

and may be used
by
YOUR ORGANIZATION NAME

in any manner subject to
YOUR ORGANIZATION NAME
’s
privacy policy
. Information provided to
YOUR ORGANIZATION NAME

via this survey will be
used
in accordance with the
Benchmarking Code of Conduct
.
(Feel free to use APQC's
Benchmarking Code of Conduct to guide your benchmarking practices.)



Please read the definitions on the following page before beginning this survey. It is
important that ev
eryone respond using the same definitions.



This survey is designed to be easy to use. You may fill it out electronically or print it and
complete it by hand. To complete
it
electronically, you may navigate through the fields using
the “tab” key or by click
ing with your mouse. To select a check box, you may click in the box
or use the “x” key to indicate your selection. To deselect a box, simply click it again or use
the “x” key.



If you are answering for a specific business unit or division
,

please answer
these questions
only as they apply to that division or unit.



Please complete and return the questionnaire to
YOUR ORGANIZATION NAME

no later than

DUE D
ATE
.
You may fax it to
FAX NUMBER

or you may e
-
mail it to

E
-
MAIL ADDRESS
.



If you have any questions or need clarification, please contact:

NAME AND CONTACT
INFORMATION
.


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Research provided by APQC, the international
resource for benchmarks and best practices

K02387

©2010 APQC. ALL RIGHTS RESERVED


Glossary of
Definitions

Insert any definitions that must be standardized in order to complete the questionnaire. Two
examples used for a questionnaire on knowledge management and collaboration follow.

Knowledge managemen
t (KM)

Knowledge management is defined as systematic approaches
to help information and knowledge flow to and between the right people at the right time (in
the right format at the right cost) so they can act more efficiently and effectively to create valu
e
for the organization.
In the context of this research, it applies to the systematic use of
collaboration and knowledge sharing approaches enabled by IT
.

Mash
-
ups

are aggregations of content, data or services from different online sources to create
a new
service. An example would be a program that pulls apartment listings from one site and
displays them on a Google map to show where the apartments are located.



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Research provided by APQC, the international
resource for benchmarks and best practices

K02387

©2010 APQC. ALL RIGHTS RESERVED


General Information

1.

Primary industry:


Aerospace/Defense


Food and Beverage


Oi
l and Gas


Automotive


Government


Services/Hotel/Retail


Ban
ks/Financial/Real Estate


Healthcare/Pharmaceutical


Telecomm/Utilities


Chemicals
/Petroleum/Energy


Insurance


Transportation


Computer Hardware/Software


IT Services


Other (please specify):







Consumer Goods


Mining


Electronics


Nonprofit


2.

Are you answering this survey for your whole organization or for a single division/busine
ss
unit?


Entire organization


A single division or business unit. Please identify this division or business unit:







A particular function (e.g., marketing, R&D). Please specify:







3.

What is the annual gross revenue (or annual budget for government/military) of the entity
you selected in Question 2?


Less than $100 million


$100 million to less than $500 million


$500 million to less than $1 billion


$1 billion to less than $5 billion


$5 billion to less than $10 billion


$10 billion or more


4
.

What is the total number of employees for the entity
you selected in Question 2?


1

9,999


10,000

49,999


50,000

99,99
9


100,000

499,999


500,000

999,999


1,000,000 or more


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Research provided by APQC, the international
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K02387

©2010 APQC. ALL RIGHTS RESERVED


5.

Based on your response to Question 2, in what geographical area(s) does your
organization/business unit operate?
Check all that apply.


Global operations


U
nited
S
tates

only


Primarily in North America


Europe


South America


Asia


Australia


Africa


Other (Please specify):







6
.

What is the average age of your workforce?






6
a.

What percentage of your work

force falls into the following categories?






%

Under 30 years of age






%

31
-
40 years of age






%

41
-
50 years of age






%

Over 50 years of age

=100%

Total w
ork

force

Section 1:
Descriptive Section Title

Ask 25 or fewer questions in a logical structure with as many sections as you need. (The
questions below are a small selection from an APQC questionnaire on
knowledge management
and collaboration.)

7.

Does your organization have a formal, documented strategy for knowledge management
(KM) (broadly defined as collaboration and knowledge transfer)?

Yes


No


In development




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7a.

If yes, how long has this strategy been in place? Please

check only one response.


Less than 1 year


1 to 3 years


4 to 5 years


Over 5 years


Other
(please specify):







8
.

In your organization, who is primarily accountable (i.e., ensures that there are common
tools and/or processes) for knowledge management? Who is responsible for

approving
funding for new technologies?
Select
no more than 2

responses in each column.


Accountable for KM

Responsible for
Approving Funding

CEO/President



Chief Operations Officer/Operations



Chief Information Officer/Information
Technology



Operational/Line/Middle managers



Core KM Group



KM Steering Committee



KM Champion (Title:





)



Organizational
Development/Training/Human Resources



Leaders of various activities, such as CoP
leaders



Each employee (reflected in their set of
performance measures)



Other (please specify):









9
.

What are your plans regarding your investment in Enterprise 2.0 technologies
overall

over
the next three years?


Reduce from current investment


No investment


Maintain current investment


Slightly increase current investment


Significantly increase current investment


Other (p
lease specify):







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K02387

©2010 APQC. ALL RIGHTS RESERVED


Section 2:
Descriptive Section Title

1
0
.

Does your organization have an explicit process for how KM and IM practitioners work
together around the selection and use of collaborative tools?

Yes


No


In development



1
1
.

What processes does your organization have in place in support of collaborative
technologies within your organization?
(
Check all that apply.)


Assessment to determine when tool or

application is/is not appropriate


Defined process for users to request support


Defined roles and responsibilities related to the use of the applica
tion


Assigned technical resources to provide support for Enterprise 2.0 tools and
applications


Assigned resources to provide change management support for Enterprise 2.0 tools
and applications


Training on collaborative tools


Committed executive sponsorship


Other (please specify):







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Research provided by APQC, the international
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K02387

©2010 APQC. ALL RIGHTS RESERVED


Section 3:
Descriptive Section Title

12.

How would you rate the effectiveness and ease of use of the following in your
organization?

Applications

How Effective?

How Easy to Use?

Communities of practice

(C
oPs)

Choose One

Choose One

Portal(s)

Choose One

Choose One

Asynchronous virtual collaboration (e.g.,
SharePoint)

Choose One

Choose One

Sync
hronous virtual collaboration (e
.g.
WebEx)

Choose One

Choose One

Search

Choose One

Choose One

Content management

Choose One

Choose One

Blogs

Choose One

Choose One

Wikis

Choose One

Choose One

Expertise location

Choose One

Choose One

Social n
etworking

Choose One

Choose One

Mash
-
ups

Choose One

Choose One

RSS feeds

Choose One

Choose One

Discussion forums

Choose One

Choose One

Virtual worlds/
S
imulations

Choose One

Choose One

Other (Please specify):






Choose One

Choose One


13.

Does your organization measure the return on investment (ROI)

for e
nterprise 2.0
technologies/applications?

Yes


No


In development



13
a.

If yes, please briefly describe how that ROI is defined and calculated here.







13b.

If no, please provide a short rationale for that answer here.







14
.

What have been the top three benefits of implementing enterprise 2.0 and collaborative
technologies for your organization’s KM activities? Please list them in the space provided
here.